Syspine A50 User manual

USER’S MANUAL v2.0
Wherever Business Grows
Digital Operator System A50
E-mail: [email protected]
For more information, please visit http://www.syspine.com
All specifications and figures are subject to change without prior notice.
Actual products may look different from the photo.
All trademarks and logos are the properties of their representative holders.
Copyright © 2008 Syspine.

Important Notices
The Syspine Digital Operator Phone System (Syspine Phone System) offers
many features, including the ability to manage individual user preferences
using Assistant. Users should understand how various issues affect privacy
and the security of the phone system.
This section describes basic information to consider before using the
Syspine Phone System. All recommendations are based on a general configu-
ration of the phone system. However, every small business is unique. Evaluate
the specific configurations of the office setup when using the
Syspine Phone System. Use discretion when following the guidelines dis-
cussed in these topics.
Emergency Considerations
•Power, network, or telephone service outages: If there is an outage, dis-
ruption, or other degradation of the power, network, or telephone services
at your location, Response Point will not work.
•How to dial an emergency number: Please inform all of your employees,
visitors, and Response Point users that they can either dial the emergency
number, or 9 plus the emergency number, to access emergency services:
•Maintain an alternative means of calling emergency services: You
should maintain a backup means of calling emergency services (for exam-
ple, by using a phone plugged into a standard telephone line or a mobile
Region Emergency
Numbers
Australia 000
Canada 911
New Zealand 111
Singapore 995, 999
South Africa 10111, 10177, 112
United Kingdom 112, 999
United States 911

phone) in case of a power failure, telephone service outage, or other prob-
lem that may inhibit you from using Response Point.
•Calling emergency services using a VoIP service provider: Please note
that not all VoIP service providers enable users to call emergency services.
Such requirements vary by country. If you have questions about this capa-
bility, please contact your VoIP service provider.
•811 feature: By dialing 811 on the Response Point system, you can call
back the last phone that was used to dial an emergency number. This infor-
mation will be stored for only 24-48 hours after an emergency number is
dialed.
NOTE: This feature may not work if the phone has not been registered with the
Response Point base unit by your phone system administrator.
•Emergency-number location obligations that may apply to certain
owners of Response Point: Your telephone company or voice/VoIP ser-
vice provider may be required under applicable law to provide a telephone
number and address associated with that telephone number to emergency
services when a caller dials an emergency number. Further, certain coun-
tries' laws may require the owner/operator of a multi-line telephone system
(MLTS), such as Response Point, to provide emergency services with the
physical location/address of the phone that was used to call an emergency
number, in addition to the caller's telephone number. In such cases, compli-
ance with such MLTS laws is your responsibility. Please note that
Response Point does not provide to emergency services with the physical
location/address of a phone that is used to call an emergency number.

Privacy Considerations
The following information describes privacy issues related to the
Syspine Phone System.
Privacy of Users
The personal information entered in the User Properties dialog box is stored on
the Syspine Digital Operator System A50 (DOS-A50) and is not encrypted. Any
user who has access to the DOS-A50 password (for example, the phone sys-
tem administrator) can modify this information, which includes:
•Voicemail messages configured to be retrieved by phone (Voice messages
sent exclusively as E-mail attachments are not stored on the DOS-A50).
•Names and nicknames that external callers might use when speaking to
the Automated Receptionist.
•Personal contact information uploaded from a contact store.
•E-mail addresses specified to receive voicemail attachments.
•Bypass Receptionist phone numbers that connect directly to the extension
numbers specified.
Selecting the Remember logon settings check box when logging on to Assis-
tant, encrypts and stores credentials on the computer running Assistant.
The directory is available to external callers. Choose to add or remove name
and extension number details from this directory. However, the phone system
administrator can override choices without user consent—by either adding
information to the directory or removing information from it.
User name and extension number details are automatically added to the list
displayed in Assistant; there is no way to override this feature. Any user who
logs on to Assistant can view this list.
Privacy of Calls
Various components of the Syspine Phone System must exchange data so that
calls can be placed and received. Similar to many traditional phone systems,
where people with access to the office phone network may be able to listen to
phone calls, people with access to the office LAN may also be able to listen to
phone calls placed using the Syspine Phone System.
Calls—which are comprised of data packets that pass between DOS-A50,
phone line adapters, and phones—travel over the office LAN and are not
encrypted. For example, the caller ID information that is exchanged between

the phones and DOS-A50 is not encrypted. Likewise, a conversation that is
transmitted from one phone to another phone is not encrypted.
However, data that is exchanged between the DOS-A50 and Administrator or
Assistant is encrypted.
Privacy of SMTP Servers
The information that is transmitted from the DOS-A50 to the SMTP server
(such as, a Microsoft®Exchange®server on the LAN or an ISP’s E-mail server
on the Internet) will be encrypted or not depending on whether the SMTP
server requires encryption. Information that may not be encrypted includes the
user name and password for logging on to the SMTP server and voice mes-
sages sent as E-mail attachments. For more information about the DOS-A50’s
connection to the SMTP server, contact the Syspine Phone System administra-
tor.
Privacy of Backups
The Syspine Phone System administrator may choose to make a backup of the
data on the DOS-A50. Data saved in the backup file is not encrypted. There-
fore, it is recommend that the Syspine Phone System administrator store back-
ups on a removable hard drive that can be disconnected from the LAN and
stored in a secure location (for example, on a disk that can be stored in a
locked drawer).
Transfer of DOS-A50s
Before transferring the DOS-A50 to a third party, permanently delete all infor-
mation using the Erase Data program that comes on the installation CD.
See Resetting Factory Defaults on page 168 for more information.

Security Considerations
Security and privacy are related topics. Privacy Considerations discusses the
handling of users’ personal information. This topic focuses on the issues
involved securing the Syspine Phone System.
While Voice over Internet Protocol (VoIP) brings the power of the Internet to
phone services, it also introduces some security issues. Unless the office LAN
is secure, employees or callers could change phone settings, listen to others'
voice messages, and even access the public address system, if available.
Consider the following issues in creating a secure phone system:
Change Default Passwords
The first step toward securing the Syspine Phone System is to change the
default password of the DOS-A50. The default DOS-A50 password is admin,
used from Administrator to connect to the DOS-A50.
Also, encourage users to change passwords when using Assistant. A user is
typically assigned to one extension number password, which is used to log on
to Assistant and to retrieve voicemail messages. The default extension number
password is 9999.
System Vulnerabilities
Syspine Phone System runs on the office LAN, and the organization may have
a wireless LAN. While convenient and popular, the security features in many
wireless default implementations may not be adequate. Consider whether the
LAN security configuration, especially the wireless LAN security configuration,
is correct for the business.
Firewall Issues
It’s a good idea to use firewalls to help protect an office LAN. A firewall blocks
requests or communication attempts from any unspecified programs.
If using a third-party firewall to provide security, instead of the default Windows®
Firewall, Assistant and Administrator will not be able communicate with the
DOS-A50. To avoid this problem, create firewall exceptions in the firewall pro-
gram for Administrator and Assistant. A firewall exception allows selected pro-
grams to connect with a computer.
If using a third-party firewall, refer to its documentation for instructions on creat-
ing firewall exceptions.

Security Certificates
In the first instance of logging on to Administrator and connecting to a DOS-
A50, a security relationship between the DOS-A50 and the computer running
Administrator must be established.
After establishing that security relationship, the DOS-A50 copies a certificate (a
digital document) to the computer running Administrator. Once the two have the
same certificate information, the computer automatically trusts that the DOS-
A50 is legitimate.
Security certificates are put on the DOS-A50 when manufactured and have a
15-year expiration date. Contact the manufacturer’s customer support service if
the expiration date is imminent.
Occasionally, at log on, a security error may display, denying connection to a
DOS-A50. This can occur if the certificate exchange has been corrupted, for
example. In this case, try connecting again, or restart the DOS-A50 so that the
certificate can be reinitialized. If the error reoccurs, a program or other device
on the LAN might be trying to fool or intercept DOS-A50 data. An explanatory
message is displayed when these conditions occur.
Security of Backups
Phone system data is not encrypted when a backup is created. Therefore, it is
recommended that the Syspine Phone System administrator store backups on
a removable hard drive, which can be disconnected from the LAN.
Environmental Considerations
To conserve natural resources, printing a hard copy of this manual
should only be performed if absolutely necessary. Adobe®Acrobat®
and most printers support printing two pages on one sheet. Refer to
the printer User Manual for more information.

This publication, including all photographs, illustrations and software, is pro-
tected under international copyright laws, with all rights reserved. Neither this
publication, nor any of the material contained herein, may be reproduced with-
out written consent of the manufacturer.
Microsoft, Windows XP, Windows Vista, and Response Point are trademarks of
the Microsoft group of companies.
© Copyright July 2008 http://www.syspine.com

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Table of Contents
Introduction ................................................................................................... 1
Product Info and Advantages ..................................................................... 2
Key Advantages of Response Point Software ............................................. 2
Additional Advantages .............................................................................. 2
Unpacking the Syspine Phone System ...................................................... 3
Package Contents.................................................................................... 3
Optional Contents .................................................................................... 4
Tour of the Syspine Phone System ............................................................ 5
Syspine DOS-A50.................................................................................... 5
Front View............................................................................................... 5
Rear View ............................................................................................... 6
Bottom View ............................................................................................ 7
LCD Panel .............................................................................................. 8
LED Behavior .......................................................................................... 9
Syspine IP Phone 310 .............................................................................. 10
Front View............................................................................................. 10
IP Phone 310 Operation ......................................................................... 11
Rear View ............................................................................................. 13
Installation ................................................................................................... 15
Hardware Installation ............................................................................... 16
Typical LAN Setup ................................................................................. 16
Typical WAN Setup ................................................................................ 17
Recommended Installation Process ......................................................... 18
Locating the DOS-A50............................................................................ 19

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Connecting the DOS-A50 to the LAN ....................................................... 22
Connecting the DOS-A50 to the PSTN ..................................................... 24
Locating IP Phone 310s.......................................................................... 25
IP Phone 310 Cable Connections ............................................................ 26
Connecting IP Phone 310s to the LAN ..................................................... 27
Response Point Software Installation ...................................................... 28
System Requirements ............................................................................ 28
Installing Response Point on the
Administration Computer .......................................................................... 29
Installing with Windows XP ..................................................................... 29
Installing with Windows Vista................................................................... 31
Logging on to Response Point Administrator ........................................... 33
Changing the DOS-A50 Password ........................................................... 36
Setting the DOS-A50 Date and Time........................................................ 37
Configuring the IP Phone 310s ................................................................ 38
Adding a Phone and New User................................................................ 38
Installing Response Point Assistant on a
User’s Computer ...................................................................................... 44
Installing with Windows XP ..................................................................... 44
Installing with Windows Vista................................................................... 45
Logging on to Response Point Assistant................................................... 47
Powering Down the DOS-A50 .................................................................. 49
Basic Features............................................................................................. 51
Making Calls to Extensions ...................................................................... 52
Using the Response Point Button ............................................................ 52
Using the Keypad................................................................................... 52
Making External Calls .............................................................................. 53
Using the Response Point Button ............................................................ 53
Using the Keypad................................................................................... 54
Receiving Incoming Calls ......................................................................... 55
Using Call Park and Retrieve ................................................................... 56
Parking a Call ........................................................................................ 56
Retrieving a Parked Call ......................................................................... 57
Transferring Calls ..................................................................................... 58