Talkaphone VOIP-500 Series User manual

Rev. 7/31/12
Copyright 2012 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
VOIP-500 Series Phone
Configuration and Operation Manual
v3.0.2

VOIP-500 Series Phone
Configuration and Operation Manual
Page 2of 90
Copyright 2012 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
Contents
1. Introduction ...................................................................................................................................................6
1.1. Overview of the Manual.............................................................................................................................6
1.2. Intended Audience .....................................................................................................................................6
1.3. Objective.....................................................................................................................................................6
1.4. Typographic Conventions ...........................................................................................................................6
1.5. Related Documents ....................................................................................................................................7
1.6. Technical Support / Help Desk ...................................................................................................................7
2. Overview ........................................................................................................................................................8
2.1. VOIP-500 Series Phone Overview...............................................................................................................8
3. Getting Started...............................................................................................................................................9
3.1. Pre-requisites..............................................................................................................................................9
3.2. Configuration Using the Web GUI ..............................................................................................................9
3.3. Configuration Using the Serial Console ................................................................................................... 10
4. Using the Web GUI...................................................................................................................................... 12
4.1. Web GUI Layout....................................................................................................................................... 12
4.2. Web Application Menu............................................................................................................................ 14
4.3. Home ....................................................................................................................................................... 15
4.4. Network................................................................................................................................................... 16
4.5. VoIP.......................................................................................................................................................... 19
4.6. Devices..................................................................................................................................................... 26
4.7. Digital Outputs......................................................................................................................................... 35
4.8. Voice Messages ....................................................................................................................................... 39
4.9. Authentication......................................................................................................................................... 42
4.10. Maintaining the Phone ............................................................................................................................ 44
5. Operations................................................................................................................................................... 56
5.1. Calling Emergency/Information Numbers............................................................................................... 56
5.2. Answering the Emergency/Information Call ........................................................................................... 56
5.3. Terminating Calls ..................................................................................................................................... 56
5.4. Activating/Deactivating Auxiliary Outputs .............................................................................................. 57
5.5. Activating/Deactivating the “Help on the Way” LED............................................................................... 57

VOIP-500 Series Phone
Configuration and Operation Manual
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Copyright 2012 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [e-mail] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
5.6. Activating/Deactivating Speaker and Microphone ................................................................................. 57
5.7. Adjusting Volume .................................................................................................................................... 57
5.8. Playing Voice Messages........................................................................................................................... 57
5.9. Recording Voice Messages ...................................................................................................................... 58
5.10. Previewing Voice Messages..................................................................................................................... 58
5.11. Feedback Tones ....................................................................................................................................... 59
5.12. Paging Operation..................................................................................................................................... 59
5.13. Line Level Recording................................................................................................................................ 59
5.14. Silent Monitoring..................................................................................................................................... 59
5.15. Rebooting the Phone............................................................................................................................... 60
5.16. Factory Default Settings .......................................................................................................................... 60

VOIP-500 Series Phone
Configuration and Operation Manual
Page 4of 90
Copyright 2012 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
Acronyms and Abbreviations
The following acronyms and abbreviations are commonly used throughout the document:
Acronyms
Definitions
ADA
Americans with Disabilities Act
AEC
Acoustic Echo Cancellation
AGC
Automatic Gain Control
ANSI
The American National Standards Institute a private non-profit organization that oversees the
development of voluntary consensus standards for products, services, processes, systems, and
personnel in the United States.
AUX
Auxiliary Input/Output. An Auxiliary Input accepts a contact closure from an external device,
such as a Vehicle Detector, Door Switch, Scream Alert™, and card swipe. An auxiliary output
produces a contact closure to an external device, such as a strobe light and motorized garage
gate.
BABT
British Approvals Board of Telecommunications
CNG/VAD
Comfort Noise Generator/Voice Activity Detector. It is used to reduce the transmission rate
during inactive speech periods while maintaining an acceptable level of output quality.
CSA
Canadian Standards Association
CE
The CE marking certifies that a product has met EU consumer safety, health or environmental
requirements.
DHCP
Dynamic Host Configuration Protocol —protocol for assigning dynamic IP addresses to
devices on a network.
DNS
Domain Name Server
DTMF
Dual Tone Multi Frequency signaling is used for telecommunication signaling over telephone
lines.
FCC
Federal Communications Commission
FTP
File Transfer Protocol
GUI
Graphical User Interface
G.711
G.711 is codec also known as Pulse Code Modulation (PCM). It is the ITU-T international
standard for encoding telephone audio on a 64 kbps channel.
G.723
G.723 is an ITU-T standard speech codec.
G.729
G.729 is an audio data compression algorithm. It is the ITU-T international standard for
encoding telephone audio on 8 kbps channel.
IVR
Interactive Voice Response
IP-PBX
It is an IP based switch for call handling through public and private exchanges.
IE
Internet Explorer
IETF
The Internet Engineering Task Force (IETF) develops and promotes Internet standards.
PCBA
Printed Circuit Board Assembly
PoE
Power over Ethernet, IEEE 802.3af standard.

VOIP-500 Series Phone
Configuration and Operation Manual
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Copyright 2012 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [e-mail] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
Acronyms
Definitions
QoS
Quality of Service is of particular concern for the continuous transmission of high-bandwidth
video and multimedia information.
SIP
Session Initiation Protocol is a signaling protocol, widely used for setting up and tearing down
multimedia communication sessions over network.
TIA
Telecommunications Industry Association
UL
Underwriters Laboratories
VoIP
Voice over Internet Protocol

VOIP-500 Series Phone
Configuration and Operation Manual
Page 6of 90
Copyright 2012 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
1. Introduction
1.1. Overview of the Manual
This manual provides detailed instructions for the configuration and operation of VOIP-500 Series Phones. It
is recommended to read this instructional manual completely before performing any configuration.
1.2. Intended Audience
This manual is targeted towards systems administrators, or any person who would configure and maintain
VOIP-500 Series Phones. Fundamental knowledge in computer networking and Voice over Internet Protocol
(VoIP) technologies is recommended for understanding this manual.
1.3. Objective
This manual provides a detailed examination of the features included in VOIP-500 Series Phones. It guides
an administrator through the configuration and optimization of phone features. While configuration of the
VOIP-500 Series Phones is covered in detail, configuration of other peripheral VoIP network elements is
beyond the scope of this document.
1.4. Typographic Conventions
The following guidelines are used as typographic conventions in this user manual:
Item
Convention
Sample
Acronyms
All uppercase
SIP
Chapter titles
Title caps
See Chapter 3 Getting Started
Command-line
commands and
options (switches)
All lowercase, bold
ifconfig command
/a option
Device names
All uppercase
VOIP-500
Directories
All lowercase
/flash
Error message
names
Initial caps
Update failed
File names
Title caps (internal caps in short file
names are acceptable for readability)
MainLogFile.txt
BackupLogFile.txt
Menu names
Bold; title caps
Insert menu
Programs and
applications
Usually title caps
HyperTerminal
Toolbar button
names
Usually title caps (follow the
interface); bold
Apply
Reset
URLs
All lowercase; break long URLs
before a forward slash, if necessary to
break; do not hyphenate.
http://www.talkaphone.com/
User input
Usually title caps; bold
Enter Password

VOIP-500 Series Phone
Configuration and Operation Manual
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Copyright 2012 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [e-mail] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
1.5. Related Documents
VOIP-500 Quick Installation Guide, v1.3.1
VOIP-500 Avaya IP Office Integration Guide, v1.1
VOIP-500 Cisco UCM 8.x Integration Guide, v1.2
VOIP-500 OmniPCX Integration Guide, v1.2
WEBS-Contact Configuration and Operation Manual, v1.4
1.6. Technical Support / Help Desk
For technical assistance beyond the scope of this document, contact your distributor or Talk-A-Phone
Technical Support for further information.
Talk-A-Phone Co.
7530 North Natchez Avenue
Niles, Illinois 60714
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]
Web: www.talkaphone.com

VOIP-500 Series Phone
Configuration and Operation Manual
Page 8of 90
Copyright 2012 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
2. Overview
2.1. VOIP-500 Series Phone Overview
The VOIP-500 series phones are outdoor-rated, ADA-compliant hands-free Voice over IP (VoIP)
Emergency/Information Phones for use in locations such as: parking facilities, college campuses, medical
centers, and industrial parks. VOIP-500 series phones are SIP1compliant.
The VOIP-500 series of phones are categorized into various device modes based on the number of buttons,
keypad, handset and speaker/microphone present on the phone’s faceplate.
These device modes are also given different marketing names. A model with “Keypad” is denoted with a letter
“K” in its model number. A model with two buttons is denoted with a letter “D” in its model number. For
example, VOIP-500 corresponds to “Single button Emergency VoIP phone”. VOIP-500D is “Dual button
Emergency VoIP phone”. VOIP-500K is “Two-button Emergency VoIP Phone with Keypad”.
Some of the functionality described below may not be available depending on the phone device mode. The
rest of the document may use the term “phone” to refer to a “VOIP-500 series” phone.
NOTE: Not all features of the VOIP-500 series phones are available when used in conjunction with analog
telephony adapter devices or with the Public Switched Telephone Network (PSTN).
1RFC 3261 and RFC 2833 for DTMF delay

VOIP-500 Series Phone
Configuration and Operation Manual
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Copyright 2012 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [e-mail] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
3. Getting Started
3.1. Pre-requisites
Prior to configuring a VOIP-500 Series Phone, ensure the unit is powered on and connected to the network.
The VOIP-500 can be configured from a computer with either a TCP/IP network connection or a DB-9 Serial
port. The VOIP-500 supports straight-through serial connections for basic programming. For access to the full
configurable feature set, a modern web browser will be required.
The VOIP-500 currently supports access from:
Internet Explorer 8 or greater
Firefox 3.5 or greater
3.2. Configuration Using the Web GUI
1. Ensure both the VOIP-500 and your PC are connected to the Local Area Network. A direct connection to
the VOIP-500 will require the use of a crossover network cable.
VOIP-500 Series Phones are pre-configured with the following default settings:
IP Address: 192.168.1.10
Username: admin
Password: admin@123
2. Configure the IP address of your PC to be on the same subnet as the VOIP-500. For example, 192.168.1.3
3. Open a supported web browser and direct it to the IP address of the VOIP-500. For example, enter the
following URL: http://192.168.1.10.
The browser prompts for authentication:
Figure 1 Authentication Required
4. Enter the default Username and Password. After authentication is successful, you are redirected to the
Home page.
5. Further configuration of VOIP-500 settings are examined in Section 4: Using the Web GUI.

VOIP-500 Series Phone
Configuration and Operation Manual
Page 10 of 90
Copyright 2012 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone [phone] • [email protected] • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talk-A-Phone, Scream Alert, WEBS and WEBS Contact are registered trademarks of Talk-A-Phone Co. All rights reserved.
3.3. Configuration Using the Serial Console
Basic settings can be configured on VOIP-500 Series Phones through a serial console connection.
Knowledge of Linux shell commands is recommended for serial console configuration.
Most commonly, the serial console connection can be used to set the IP address, as described below.
1. Connect a straight-through serial cable (DB9 Male to DB9 Female) from the serial port on the phone to an
available COM port on the PC, noting which port was utilized.
2. Open your preferred serial console application (e.g., HyperTerminal or TeraTerm) on the PC and specify
the following settings:
Communications Port: <Determined in Step 1>
Baud rate (bits per second): 115200
Data bits: 8
Parity: None
Stop bits: 1
Flow control: None
3. Once connected, you will be presented with the following prompt:
root:/>
4. The /flash directory contains persistent files. It is highly recommended to switch to the /flash directory by
entering the following command, and pressing Enter.
Note the space between ‘cd’ and ‘/flash’:
root:/> cd /flash
5. Create a file where configuration parameters can be entered. For example, we create the config.txt file by
entering the following command, and pressing Enter.
Note the space between ‘vi’ and ‘config.txt’:
root:flash/> vi config.txt
6. While in the vi application, press ito force vi into “Insert Mode.”
7. The body of the config.txt file can now be created.
To set a new static IP address enter the following data:
NetworkMode = 3
IPAddress = <IP address, e.g. 192.168.1.10>
Netmask = <netmask, e.g. 255.255.255.0>
Gateway = <default gateway, e.g. 192.168.1.1>
8. Once the configuration options are entered, save the changes and exit vi by pressing Escape, then
entering :wq
To exit without saving changes press Escape, then enter :q!