TalkTalk Super Router User manual
A brighter home for everyone
Setupguide
Use this to set up your Super Router
READ ME FIRST
2
Contents
Ifyou’renew
to Fibre
Check your go-live date 5
Check your box contents 6
Find your master phone socket 8
Unplug everything from your
master socket 10
Fit your Super Router 12
Plug in the power supply 14
Ifyoualready
have Fibre
Check your box contents 16
Find your existing router and
Openreach modem 17
Unplug everything from your
master socket 18
Fit your new Super Router 20
Plug in the power supply 21
Connect wirelessly using:
iPhone/iPad 24
Android phone/tablet 26
Windows XP 28
Windows Vista 30
Windows 7 32
Windows 8 34
Mac OS X 10.4 36
Mac OS X 10.5 and above 38
Connect with a wired connection 40
Good to know
Change your wireless password 41
Check your router lights 42
3
Remember the broadband
basics for the best performance
1Set up your Super Router
Ifyou’re anexisting TalkTalk
customer,youcandothis
straightaway. Ifnot,you’ll needto
wait untilyourbroadbandgoes
live. Makesureyou plugyour
routerintothemastersocket
andleaveitturnedon,we’ll be
graduallyadjusting your speed
until it is as fast as possible.
2Location matters
Thecloseryou areto yourrouter,
thebetteryourwirelesssignal
willbe.Ifyourhouseislarge or
hasthickwalls,yourwireless
signal may not reachall the
placesyouwanttouseitin.In
that case,youcanpurchaseour
PowerlineAdapters-they simply
plugintoyour electric sockets
and provide a wired broadband
connectionto your devices,
suchasPCsorgamesconsoles.
Theseareavailableinouronline
shop at talktalk.co.uk/shop
3Clean it up to speed it up
The computer you use can
make a big difference to
your speed – so make sure
everything’s up to date and
running smoothly. Update
your browser, clear out viruses
and spyware and close any
programs and tabs that you
aren’t using.
4Secure everything
Set up HomeSafe®, our
groundbreaking online
protection for the whole
home - trusted by over
1 million TalkTalk customers.
HomeSafe®protects you
and your family from viruses
and inappropriate content.
5Always leave your router on
Turning your router on and off all
the time will slow things down.
4
If you’re new
to Fibre
4
Follow each of the steps below for a successful set up
1 Check
2 Find
3 Unplug
4 Fit
5 Plug in
6 Connect
If you already have Fibre go to pages 15-21
5
It’s on the sticker on the outside of this box and in the
letter that came with it. You could go live anytime up
to midnight. So, you might want to set things up in the
evening or wait until the next day.
1Check
Your go-live date
Your go-live date sticker
6
Your box contents
1Check
Super Router
Use your Super Router
for the best performance.
Grey broadband cable
and microfilter
Needed for a better signal and
service. Check which master
socket you have on pages 8 and 9
to see whether you need to use the
microfilter or not.
Extra microfilter
If you need to use a microfilter
for your master socket, you’ll need
to use this extra one provided for
any other phone sockets around
your home with devices (such as a
phone or fax machine) attached.
7
Power supply
The new one must be used to
provide power to your router.
Make sure you don’t use an
old power supply from a
previous router.
Makesureyouhaveusedthenewequipmentprovided.Ifanythingismissing,
justgiveusacallon 08700873526 (freefromyourTalkTalklandline) .
Set up guide and wireless password
card
Make sure you keep the card safe in
case you need your wireless network
name and password in the future.
Yellow Ethernet cable
Only required to connect
to the internet through a
wired connection.
8
2Find
Your master phone socket
This is the main phone socket in
your home - you’ll find it by following
the phone line that comes into your
house from outside. It’s usually a
little larger than a normal phone
socket and often has a horizontal
line in the middle.
If you have a...
standard master socket
You’ll need to use a microfilter
for every socket that has a device
connected to it.
If you can’t find your standard
master socket, simply connect your
Super Router to a convenient phone
socket. Your broadband will still work
but won’t perform as well.
Use a microfilter
9
IMPORTANT:
Use the master phone socket to get the best broadband
speed and stability.
For more information on master sockets visit:
help2.talktalk.co.uk/mastersockets
pre-filtered master socket
You won’t need to use microfilters
in your home. Using microfilters on
this type of socket will actually harm
your broadband performance.
If you have a...
Don’t use a microfilter
10
3Unplug
Everything from your master phone socket
If you have a phone cable
already inserted
If you have a microfilter
inserted
completely remove it,
and remove any cables
connected to it
temporarily remove it.
11
IMPORTANT:
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equipment and recycle it. Always use the latest equipment
provided by TalkTalk for the best connection.
If you have a splitter already
inserted, which may look like this:
If you have a pre-filtered
master socket
temporarily remove it. remove all cables.
12
4Fit
Your router
1Fit the microfilter with the grey
broadband cable attached into
your master phone socket.
2Fit the phone cable or splitter
that you previously removed into
the port marked phone on the
microfilter.
3Connect the other end of the grey
broadband cable into the grey
port labelled ‘Broadband’ at the
back of your Super Router.
IMPORTANT:
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to ensure a strong and stable connection.
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your TalkTalk broadband performance.
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(like baby monitors, microwaves,
cordless phones or wireless speakers).
If you have a standard master socket...
1
2
3
13
If you have a pre-filtered
master socket...
1Remove the grey broadband
cable we sent you from the
microfilter.
2Fit one end of the grey
broadband cable into the
square slot of your master
phone socket.
3Connect the other end of
the grey broadband cable
into the grey port labelled
‘Broadband’ at the back of
your Super Router.
14
5Plug in
The power supply
IMPORTANT:
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attached to your old router, like
your YouView box
Make sure you have plugged
your router into the master
socket and leave it turned on,
we’ll be gradually adjustingyour
speeduntilitisasfastas possible
over the next ten days.
4Plug in the power supply at the wall
and connect the other end
to the back of the Super Router.
Turn on the power.
5Press the on/off switch found
at the side of the Super Router.
Now go straight to page 22
to connect your devices
to broadband wirelessly.
Your Super Router set-up
is complete.
6Your line is activated when the
Power, Broadband and Internet
lights go solid green. This can
take a few minutes.
If you already
have Fibre...
Follow each of the steps below for a successful set up
1 Check
2 Find
3 Unplug
4 Fit
5 Plug in
6 Connect
15
If you’re new to Fibre go to pages 4-14
Your box contents
1Check
Super Router
Use your Super Router
for the best performance
Power supply
The new one must be used to
provide power to your router. Make
sure you don’t use an old power
supply from a previous router.
Set up guide and wireless
password card
Makesureyoukeepthecardsafein
caseyouneedyourwirelessnetwork
name and password in the future.
Yellow Ethernet cable
Only needed when connecting to the
internet through a wired connection.
KEY FACT:
You will need to use the equipment we’ve provided to get the best
from your broadband.
Grey broadband cable
Needed to connect your
Super Router to your master
phone socket
16
2Find
Your existing router and Openreach modem
Then set up your new Super Router by following the steps over the page.
17
Openreach
modem
Existing
TalkTalk Router
3Unplug
1Unplug the power supply of
your Openreach modem.
2Unplug the power supply of
your existing TalkTalk router.
Your existing router and Openreach modem
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IMPORTANT:
9[XV^TebgaWbge[b`XTaWgac_gZTaXj\f\aZUebTWUTaW
equipment and recycle it. Always use the latest equipment provided
by TalkTalk for the best connection.
3Remove the grey broadband
cable from your master phone
socket.
4Put the equipment you’ve
unplugged to one side, as you’ll
no longer need it. Once you’ve
set up, simply return the old
equipment to us by requesting a
free returns bag.
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3
4Fit
Your new Super Router to
your master phone socket
5Find your new Super Router
and grey broadband cable.
6Fit one end of the greybroadband
cable intoyourmasterphone socket.
Ifyouhavea pre-filteredmaster
socket, then remove the microfilters
as you won’t need them.
7Plug the other end of the grey
broadband cable intothegrey port
at the back of your new Super Router.
IMPORTANT:
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(like baby monitors, microwaves, cordless phones or wireless speakers).
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