TalkTalk Super Router User manual

A brighter home for everyone
Setupguide
Use this to set up your Super Router
READ ME FIRST

2
Contents
Ifyou’renew
to Fibre
Check your go-live date 5
Check your box contents 6
Find your master phone socket 8
Unplug everything from your
master socket 10
Fit your Super Router 12
Plug in the power supply 14
Ifyoualready
have Fibre
Check your box contents 16
Find your existing router and
Openreach modem 17
Unplug everything from your
master socket 18
Fit your new Super Router 20
Plug in the power supply 21
Connect wirelessly using:
iPhone/iPad 24
Android phone/tablet 26
Windows XP 28
Windows Vista 30
Windows 7 32
Windows 8 34
Mac OS X 10.4 36
Mac OS X 10.5 and above 38
Connect with a wired connection 40
Good to know
Change your wireless password 41
Check your router lights 42

3
Remember the broadband
basics for the best performance
1Set up your Super Router
Ifyou’re anexisting TalkTalk
customer,youcandothis
straightaway. Ifnot,you’ll needto
wait untilyourbroadbandgoes
live. Makesureyou plugyour
routerintothemastersocket
andleaveitturnedon,we’ll be
graduallyadjusting your speed
until it is as fast as possible.
2Location matters
Thecloseryou areto yourrouter,
thebetteryourwirelesssignal
willbe.Ifyourhouseislarge or
hasthickwalls,yourwireless
signal may not reachall the
placesyouwanttouseitin.In
that case,youcanpurchaseour
PowerlineAdapters-they simply
plugintoyour electric sockets
and provide a wired broadband
connectionto your devices,
suchasPCsorgamesconsoles.
Theseareavailableinouronline
shop at talktalk.co.uk/shop
3Clean it up to speed it up
The computer you use can
make a big difference to
your speed – so make sure
everything’s up to date and
running smoothly. Update
your browser, clear out viruses
and spyware and close any
programs and tabs that you
aren’t using.
4Secure everything
Set up HomeSafe®, our
groundbreaking online
protection for the whole
home - trusted by over
1 million TalkTalk customers.
HomeSafe®protects you
and your family from viruses
and inappropriate content.
5Always leave your router on
Turning your router on and off all
the time will slow things down.

4
If you’re new
to Fibre
4
Follow each of the steps below for a successful set up
1 Check
2 Find
3 Unplug
4 Fit
5 Plug in
6 Connect
If you already have Fibre go to pages 15-21

5
It’s on the sticker on the outside of this box and in the
letter that came with it. You could go live anytime up
to midnight. So, you might want to set things up in the
evening or wait until the next day.
1Check
Your go-live date
Your go-live date sticker

6
Your box contents
1Check
Super Router
Use your Super Router
for the best performance.
Grey broadband cable
and microfilter
Needed for a better signal and
service. Check which master
socket you have on pages 8 and 9
to see whether you need to use the
microfilter or not.
Extra microfilter
If you need to use a microfilter
for your master socket, you’ll need
to use this extra one provided for
any other phone sockets around
your home with devices (such as a
phone or fax machine) attached.

7
Power supply
The new one must be used to
provide power to your router.
Make sure you don’t use an
old power supply from a
previous router.
Makesureyouhaveusedthenewequipmentprovided.Ifanythingismissing,
justgiveusacallon 08700873526 (freefromyourTalkTalklandline) .
Set up guide and wireless password
card
Make sure you keep the card safe in
case you need your wireless network
name and password in the future.
Yellow Ethernet cable
Only required to connect
to the internet through a
wired connection.

8
2Find
Your master phone socket
This is the main phone socket in
your home - you’ll find it by following
the phone line that comes into your
house from outside. It’s usually a
little larger than a normal phone
socket and often has a horizontal
line in the middle.
If you have a...
standard master socket
You’ll need to use a microfilter
for every socket that has a device
connected to it.
If you can’t find your standard
master socket, simply connect your
Super Router to a convenient phone
socket. Your broadband will still work
but won’t perform as well.
Use a microfilter

9
IMPORTANT:
Use the master phone socket to get the best broadband
speed and stability.
For more information on master sockets visit:
help2.talktalk.co.uk/mastersockets
pre-filtered master socket
You won’t need to use microfilters
in your home. Using microfilters on
this type of socket will actually harm
your broadband performance.
If you have a...

Don’t use a microfilter

10
3Unplug
Everything from your master phone socket
If you have a phone cable
already inserted
If you have a microfilter
inserted
completely remove it,
and remove any cables
connected to it
temporarily remove it.