TeleCare Novo Careline User manual

Novo Careline Alarm - User Guide

2REN1
The user’s telephone MUST BE connected to the Novo telephone socket - a double adapter
on the incoming line must not be used.
All telephone equipment has a Ringer Equivalence Number (REN) which is used to calculate the
number of items that can be connected to a single telephone line.
A REN of 4 is the maximum allowed on a standard UK telephone line. The Novo has a REN of
1.If the REN total of all equipment connected to a telephone line exceeds 4, the equipment may
not operate correctly. With different types of equipmentthere is no guarantee of correct
operation even if the REN is less than 4. Typically 1 or 2 standard telephones (REN1) can be
used with the Novo.
Avoid using strong detergents or polish when cleaning the Novo base unit or Vibby Fall Sensor
pendant. Wipe clean with a damp cloth and polish with a dry duster. Do not leave Novo unit in
direct sunlight or near a heat source.
If the user has a DECT telephone the base station MUST BE at least 2 metres away from the
Novo. Failure to provide this separation may result in reduced range of personal pendants or
other radio devices.
1.1 IMPORTANT INFORMATION

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Novo Careline Alarm is supplied with a power lead, telephone lead, adaptor cable along with a fall sensor.
1.2 UNPACKING THE NOVO CARELINE ALARM
Novo Careline Alarm
Base Unit
Falls Sensor
Neat PSU
Telecom Lead
Fall Sensor Pack Contents
Adaptor Cable
Pictured, multiple wearing options. Vibby fall sensor strap
comes in a standard black colour. Also available in light
blue, dark blue and red.

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1.3 THE VIBBY FALL SENSOR
The Vibby Fall Sensor is supplied either on the wrist or around the neck. The
Vibby Fall Sensor is waterproof but it should not be fully submerged for long
periods.
If worn on the wrist the Vibby should be worn on your non-dominant hand
(the opposite hand to the one you write with).
Additional pendants are available separately if more than one is required.
Please note your Vibby Fall Sensor does not have a microphone.
Making an Emergency Call-Simply press the Vibby Fall Sensor until it flashes red.
-A call will then be placed to our Control Centre.
-Please note you cannot test the Fall Sensor by throwing it at the floor.
The battery condition is checked regularly. If the Novo base unit detects a low battery in the Vibby fall sensor, an alert will be
sent to the Control Centre. Vibby Fall sensors must be returned to Telecare24 for replacement.
The Vibby Fall Sensor can be used to activate an emergency call from anywhere in or around the home. Once the
alarm is activated, you can speak to our care team using the built-in microphone and loudspeaker on the base unit.
The Vibby Fall Sensor is a life saving device; remember to advise the user to wear it at all times. Please test your system
via pressing your pendant every 4-6 weeks to ensure that all equipment is working correctly.

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1.4 CONNECTING THE NOVO CARELINE ALARM
The Novo will usually be table mounted within 3
metres of a mains supply and the master telephone
socket. If extension cables are used care should be
taken to ensure that no one trips over the leads.
Installation Procedure
(the following process may have already been completed for you)
1. Unplug the user’s Telephone from the BT wall
socket and plug into Novo Telephone Adaptor Cable.
2. Connect the Novo telephone cable into the telephone
socket on the wall (where the user’s telephone was originally
plugged in)
3. Connect the Power Lead between the Novo supply
socket and the mains electricity supply.
4. Turn on the Novo by pressing the Grey on/off button
underneath the unit.
5. Perform a test call to the Control Centre to verify correct
installation and programming by pressing your Vibby Fall
Sensor.
Basic Connections
Novo Carephone Top View
1) Speaker
2) Buttons
3) Front LEDs
Novo Carephone Bottom View
1) Connectors:
- Home Phone Cable (left)
- BT Wall Socket Lead
(middle)
- Mains Supply (right)
2) Reset Button
3) Bottom Cover Screw
4) Power Button
5) Product Label Area
6) Microphone
1231231456

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1.5 NOVO AND EXISTING TELECOM EQUIPMENT
If Broadband is present ADSL should be provided by your choosen provider:
If you experience connection difficulties or noise on the Novo audio, then a poor quality filter may be the cause.
MASTER
TELEPHONE
SOCKET
ADSL FILTER
(Required if broadband is present)
USER’S
TELEPHONE LINE
ADAPTOR CABLE

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1.6 SWITCHING THE NOVO UNIT ON
Switch the mains supply on and power on the the Novo
by pressing the grey power button on the back of the unit.
You will see the lights on the Novo run through a cycle
and following this the Novo alarm will be ready for use.
(The only light that should be illuminated is the red
“alarm” button.
1.7 SWITCHING THE NOVO UNIT OFF
The Novo alarm uses very little power and in all normal circumstances should be left switched ON.
If it is necessary to switch the unit OFF then please carry out the following:
-Turn the Novo over and locate the small round power button in the centre of the unit.
-Press the power button for 1 second and release (you will hear a beep and the Novo will power down).

1.8 MAKING AN EMERGENCY CALL
If the operator cannot hear the caller they will still know where the call is coming from. The Vibby Fall Sensory does
NOT pick up voice, the microphone is in the Novo unit and is very sensitive but will not work if the caller is outside
their home. The Control Centre can increase the volume if the caller has difficulty hearing.
An emergency call can be made at any time of the day or night.
1. Press the red button on the Novo base unit or Press the Vibby Fall
Sensor.
2. The Novo will start to make an emergency call. You will hear a series
of tones as the unit dials through to the monitoring centre. It will take
40 seconds or so to connect.
3. The call will be answered by the Control Centre and an operator will
speak… “You’re through to Telecare24 how can I help you?”
4. A two-way conversation can be held with the user.
or