Teleco Perfect Voice Tis 16 User manual

PVTis16S3IM
Revision 1.28
November, 2011
Installation
Manual
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PERFECT VOICE TIS16S3 INSTALLATION REFERENCE GUIDE..............1
INTRODUCTION .............................................................................................5
What is Perfect Voice Tis16 Series 3?......................................................................... 5
Configurations..........................................................................................................................................5
Users.............................................................................................................................. 5
System Codes ............................................................................................................... 6
What Perfect Voice Tis16S3 Can Do For Callers........................................................ 6
What Perfect Voice Tis16S3 Can Do For Users.......................................................... 6
INSTALLATION ..............................................................................................7
Installer Requirements.................................................................................................. 7
Required Materials...................................................................................................................................7
Installation Overview .................................................................................................... 7
Step 1: Unpack and Inspect Perfect Voice Tis16S3 ................................................... 7
Battery............................................................................................................................ 8
Step 2: Install BSIS Card if using SMDI Integration on Strata CIX............................ 8
Step 3: Program Telephone System............................................................................ 8
Programming Toshiba Strata CIX Telephone Systems...........................................................................8
Step 4: Shut Down Telephone System...................................................................... 11
Step 5: Install Perfect Voice Tis16S3......................................................................... 12
1. Locate available slot for Tis16S3......................................................................................................12
2. Install Perfect Voice Tis16S3 according to the following steps. ........................................................12
Step 6: Restart CIX and Verify Perfect Voice Tis16S3 Is Functioning Properly.....12
Step 7: Configuring the System................................................................................. 13
A. Set the System Date & System Time..................................................................... 14
B. Selecting the Telephone System Type ................................................................. 15
Selecting the Telephone System Type Using the Telephone................................................................15
C. Selecting a Pre-configured Dialplan ..................................................................... 16
D. Record System Greetings and Whattodos........................................................... 17
System Greeting Scripts........................................................................................................................18
Pre-Defined Users For Greetings and Whattodos.................................................................................18
Recording System Greetings.................................................................................................................19
Manually Select the Open or Closed Mode...........................................................................................20
E. Setting the Business Hours................................................................................... 21
To set the business hours:.....................................................................................................................22
F. Setting Up Single Digit Users ................................................................................ 23
Setting Up Transfer-Only Single Digit Users .........................................................................................23
Setting Up Single Digit Audiotext Users ................................................................................................24
G. Changing the Default Operator ............................................................................. 26
Programming the Default Operator’s Extension....................................................................................26
H. Configure Auto-Transfer to Fax Extension .......................................................... 27
I. Configure Auto-Transfer to TDD Equipment ......................................................... 28
J. Configuring the System for SMDI.......................................................................... 29
K. Pager Notification................................................................................................... 30
Notification Cycle...................................................................................................................................31
L. Directory Assistance .............................................................................................. 32
Search Directory Assistance by First or Last Name..............................................................................32
Set up Users for Directory Assistance...................................................................................................33
Additional fields related to Directory Assistance....................................................................................34
TRAINING .....................................................................................................35
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Console Operator Training......................................................................................... 35
System Administrator Training.................................................................................. 35
User Training............................................................................................................... 36
FINAL CUTOVER..........................................................................................36
TROUBLESHOOTING ..................................................................................37
SYSTEM ADMINISTRATION........................................................................39
Before You Begin........................................................................................................ 39
Basic System Maintenance ........................................................................................ 39
Questions and Answers ............................................................................................. 39
User Training............................................................................................................... 39
Problem Reporting...................................................................................................... 40
SYSTEM ADMINISTRATOR MENU .............................................................41
To Access the System Administrator Menu ............................................................. 41
USERS ON THE PERFECT VOICE TIS16S3...............................................42
Normal Users............................................................................................................... 42
Outside Users.............................................................................................................. 42
Standard Audiotext Users .......................................................................................... 42
Single Digit Audiotext and Transfer-Only Users ...................................................... 43
Operator.......................................................................................................................43
Auto-Detect Users....................................................................................................... 43
Public Distribution Lists............................................................................................. 43
ACTIVATING PAGER NOTIFICATION.........................................................44
Notification Cycle........................................................................................................ 45
RECORDING SYSTEM GREETINGS AND WHATTODOS..........................46
System Greetings........................................................................................................ 46
System Greeting Scripts............................................................................................. 47
Pre-Defined Users For Greetings and Whattodos.................................................... 47
Recording System Greetings..................................................................................... 48
Holiday and Temporary Greetings and Whattodos.................................................. 49
Holiday Greeting and Whattodo.............................................................................................................49
Temporary Greeting and Whattodo.......................................................................................................49
Recording Greetings and Whattodos.....................................................................................................49
Manually Select the Open or Closed Mode............................................................... 50
Single Digit Audiotext Messages............................................................................... 51
Audiotext Scripts......................................................................................................... 51
Recording Audiotext Scripts...................................................................................... 51
CHANGE THE SYSTEM DATE AND TIME..................................................52
To Change the System Date & System Time:........................................................... 52
USING AND CONFIGURING THE DEFAULT OPERATOR.........................53
Programming the Default Operator’s Extension ...................................................... 53
Recording a Personal Greeting for the Default User’s Mailbox .............................. 54
Enabling / De-Activating Operator Personal Greeting............................................. 55
Retrieving messages From the Default Operator’s Mailbox.................................... 55
PUBLIC DISTRIBUTION LISTS....................................................................56
Maintaining or Creating New Public Distribution Lists............................................ 56
Recording Public Distribution List Names................................................................ 57
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CHANGING USER PASSWORDS...............................................................58
MUSIC ON HOLD AND BACKGROUND MUSIC ........................................59
Hardware Requirements............................................................................................. 59
Enable Music on Hold/Background Music................................................................ 59
Disable Music on Hold/Background Music............................................................... 59
Customizing Music on Hold/Background Music ...................................................... 60
Changing the File After the System has Started ...................................................... 60
APPENDIX A: REMOTE DIAGNOSTICS/ADMINISTRATION......................1
Network Connection ..................................................................................................... 1
Directions for Use ....................................................................................................................................1
Using Network Connection for File Transfers..........................................................................................2
Connecting via Internal Modem................................................................................... 3
Accessing SCREENS ..............................................................................................................................3
Using Klinic ..............................................................................................................................................4
File Transfers...........................................................................................................................................5
Resetting or Initializing the Internal Modem on the Perfect Voice Tis16S3.............................................5
Connecting Locally via Console Port.......................................................................... 6
Accessing SCREENS ..............................................................................................................................7
System Boot Options ...............................................................................................................................7
Using Klinic ..............................................................................................................................................8
File Transfers...........................................................................................................................................9
APPENDIX B: CREATE A CUSTOM DIALPLAN.........................................1
APPENDIX C: DATABASE WORKSHEETS .................................................1
User Lists : Pre-configured Dialplans ......................................................................... 1
Single Digit Worksheet................................................................................................. 1
Auto-Detect Worksheet................................................................................................. 1
Public Distribution Lists............................................................................................... 1
Normal User Worksheet (2-Digit)................................................................................. 2
Normal User Worksheet (3-Digit)................................................................................. 3
Outside User Worksheet............................................................................................... 4
APPENDIX D: INSTALLING HYPERTERMINAL..........................................1
Installing Hyperterminal Private Edition 4.0 ............................................................... 1
APPENDIX E: SET UP AND ACTIVATE EMAIL NOTIFICATION................1
1. Run C:\EM-SETUP.BAT and Edit Email.bat to Activate Network Connection..... 1
2. Edit Socket.cfg file ................................................................................................... 1
3. Add Email Address to User Record(s) ................................................................... 3
4. Change Setting for Attaching Voicemail to Email Notification ............................ 3
APPENDIX F: CALL RECORD.....................................................................1
Programming and Using Call Record.......................................................................... 1
Station Programming ...............................................................................................................................1
Programming the live-record beep (if required).......................................................................................1
Using Call Record....................................................................................................................................1
APPENDIX G: TERMS..................................................................................1
Modes of Operation....................................................................................................... 1
Users.............................................................................................................................. 2
System Codes ............................................................................................................... 2
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ETL LISTED
CONFORMS TO UL STD. 60950-1
CERTIFIED TO CAN/CSA C22.2 NO. 60950-1
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Installation Reference Guide
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Perfect Voice Tis16S3 Installation Reference Guide
A. Hardware Installation
1. Unpack and Inspect the System See page 7
2. Install BSIS for SMDI on CIX (If necessary) See page 8
3. Program Telephone System See page 8
4. Shut Down Telephone System See page 11
5. Install Tis16S3 Card See page 12
6. Restart System and Verify Tis16S3 is Working See page 12
7. Configure the System See page 13
Hardware Installation
B. Set the Date and Time
1. Press intercom & call the Perfect Voice Tis16S3 system.
2. Log in to User ID 900 (administrator box).
3. Dial 2 to set the current Time.
4. Dial 3 to set the current Date. See page 14
A
. Set the Date and Time
B. Select the Telephone System/Dialplan
1. Press intercom & call the Perfect Voice Tis16S3 system.
2. Dial 913.
3. Using Table A, select the telephone system option.
4. Enter the appropriate Confirmation Code
NOTE: Telephone system type may be changed at anytime without
affecting the User database. See page 15, Table A
B. Select the Tele
p
hone S
y
stem
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B. Select the Telephone System/Dialplan
1. Press intercom and call the Perfect Voice Tis16S3 system.
2. Dial 912
3. Using Table B, select the desired dialplan option.
4. Enter the appropriate Confirmation Code.
NOTE: The dialplan may not be re-configured without performing a new
installation. See page 16, Table B
C. Select the Dial
p
lan
Set the Business Hours
1. Press intercom and call the Perfect Voice Tis16S3 system.
2. Log in to User ID 980.
3. Press 5 to record current personal greeting(s).
4. Record greeting(s). See page 17
D. Record System Greetings and Whattodos
Set the Business Hours
1. Press Intercom & call the Perfect Voice Tis16S3 system.
2. Enter 910.
3. Enter 2 for Schedule.
4. Enter the weekday number, (using 1 for Monday, 2 for Tuesday, …
or 8 for Weekdays).
5. Enter 1 to change the open time, or 2 to change the close time.
6. Enter the hour to open/close (0 to 23).
7. Enter the minute to open/close (0-59).
8. Press 1 to accept.
9. Press 1 to make changes effective. See page 21
E. Set the Business Hours
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Set the Business Hours
1. Press intercom and call the Perfect Voice Tis16S3 system.
2. Log into the single digit User ID to change (Users 1 through 6).
3. After Login:
•If transfer only: Dial 5. Select 8. Enter the extension number
followed by pound.
•If audiotext: Dial 2. Select 5 to record audiotext information.
(To listen to recording, Dial 1)
See page 23
F. Set Single Digit Options
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Introduction
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Introduction
What is Perfect Voice Tis16 Series 3?
Perfect Voice Tis16 Series 3 is an integrated voice messaging and call routing system designed to work with
the Toshiba CIX software version 4.1 or higher telephone system(s). Perfect Voice Tis16S3 can perform a
number of tasks for callers and Users, which increase their productivity.
Perfect Voice Tis16S3 is packaged entirely on a printed circuit board that resides in the host KSU. The
architecture of the system permits Perfect Voice Tis16S3 to be connected directly to the CIX system data
bus. This enables Perfect Voice Tis16S3 connectivity without the traditional analog interfaces necessary for
other voice processing systems.
System installation and initial configuration involves plugging in Perfect Voice Tis16S3 into an available
card slot in the CIX system that is programmed as a BSLU/BSLS card.
NOTE
Perfect Voice Tis16S3 will NOT work on CIX40 or CTX28.
Configurations
Perfect Voice Tis16S3 is available as a flash-based system with 140 storage hours.
Users
Normal Users
Normal Users are those individuals who have a physical extension number on the telephone system that
directly corresponds to their User ID, or mailbox, on the Perfect Voice Tis16S3 system. If the called
extension number is busy or does not answer, the caller is prompted to leave a message, enter another
extension number or press 0 to reach the operator. The Normal User and Outside Mailbox User IDs may be
two, three, or four digit numbers.
Outside Mailbox Users
Outside Mailbox Users are those individuals who do not have a physical extension number on the telephone
system but who do have a mailbox on the Perfect Voice Tis16S3 system. When a caller enters an Outside
User ID, Perfect Voice Tis16S3 immediately plays the personal greeting for the mailbox and allows the
caller to leave a message or dial another extension. The Normal User and Outside Mailbox User IDs may
be two, three, or four digit numbers.
Audiotext Mailbox
An Audiotext Mailbox is not associated with a specific telephone extension and does not take messages.
Instead, it plays a pre-recorded greeting that provides information to callers. The information could be
anything the company would like callers to have but does not necessarily need a person to say. Audiotext
boxes are useful in playing information to callers such as the company address, fax number, business hours
and general information.
Auto-Detect Users
Two Auto-Detect Users are pre-defined (990=fax extension, 991=TDD extension).
Single Digit Users
Single Digit Users available are 1, 2, 3, 4, 5, and 6. These Users may also be defined as audiotext boxes
and/or transfer boxes.
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System Codes
Pre-Defined System Codes
The pre-defined system codes are as follows:
System Access code: 7
Hang-up, or Endcall code: 998
Direct to take a Message: 997
Direct to Personal Greeting: 8
Directory Assistance: 9
What Perfect Voice Tis16S3 Can Do For Callers
Perfect Voice Tis16S3 can perform a number of tasks to enhance your company’s telecommunications
environment for callers (A caller is an individual calling your company from an outside line.)
Answer an outside call and transfer the caller to an extension within your company.
Answer an outside call and provide information by playing caller-selected pre-recorded messages.
Allow a caller to leave a message for a User if the User is not available.
After a caller records a message, he or she is presented with options to send the message, review the
message, re-record the message, add to the message, or discard the message. The caller may also
mark the message urgent or private. Marking the message urgent places that message before other
messages in the destination User’s mailbox. Marking the message private prevents the User from
forwarding it to another User.
Allow a caller to select another User, in the event that the originally selected User is not available.
If a caller is calling from a rotary dial telephone or does not know how to use the system, Perfect
Voice Tis16S3 can transfer the caller to an operator.
If a caller does not know the extension (User ID) of the person he or she wishes to reach, he or she
may select the directory assistance option (9) and spell the name of the person, instead.
Detect Fax tones and transfer to a fax machine.
Detect TTY/TDD tones and transfer to a TTY machine.
What Perfect Voice Tis16S3 Can Do For Users
Perfect Voice Tis16S3 offers a large number of features for Users. (Users are defined on the Perfect Voice
Tis16S3 system.)
Allow a User to record a personal greeting that callers hear in the event that the User is not available
to answer their call.
Inform a User that a new message has been left by lighting the message lamp on the User’s
telephone.
Allow a User to listen to messages left by callers or other Users.
If a message was not marked private, allow a User to forward it to another User (or group of Users).
The message can be forwarded with or without a prefix recording. The prefix might say something
like, “Joann, would you please take care the problem that Mark is describing in the following
message.”
Allow a User to set up a list of other Users to whom a message can be easily sent or forwarded.
If a User does not know the User ID of another User, he or she can select the directory assistance
option (9) and spell the name of the person, instead.
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Installation
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Installation
This section provides the steps to install the Perfect Voice Tis16S3 hardware and configure the system.
Installer Requirements
The installer plays a key role in the successful installation of the voice processing hardware and software. In
addition to performing the actual work of installing the product, the installer acts as a liaison between the
customer, telecommunications companies, and Teleco Technical Support. An installer is required to have
skills and experience in at least the basics of telephony and computer technology, including the following:
Perfect Voice Technical training certification.
Training and experience in at least the general concepts of telecommunications.
Certified on the Toshiba CIX telephone systems.
The ability to properly configure, install and remove circuit boards in a personal computer.
Required Materials
Anti-static wrist strap
BSIS card and serial cable (if SMDI is required on CIX telephone system)
Installation Overview
Step 1: Unpack and Inspect Perfect Voice Tis16S3, page 7
Step 2: Install BSIS Card if using SMDI Integration on Strata CIX, page 8
Step 3: Program Telephone System, page 8
Step 4: Shut Down Telephone System, page 11
Step 5: Install Perfect Voice Tis16S3, page 12
Step 6: Restart CIX and Verify Perfect Voice Tis16S3 Is Functioning Properly, page 12
Step 7: Configuring the System, page 13
Step 1: Unpack and Inspect Perfect Voice Tis16S3
Before unpacking, make certain that none of the shipping containers were damaged during shipment. Do
not open any damaged shipping containers. Contact your shipping agent for appropriate claims.
CAUTION
To ensure that the unit is not damaged during installation or maintenance, follow these precautions. Damage
may not always be immediately evident (e.g., no physical damage on the outside of the unit) and system
failure may result weeks or months later.
Handle Tis16S3 with care. Mechanical shock from dropping, shaking, excessive force when seating
the board into the slot, rocking a connector on or other activities can severely damage the disk
assembly or the disk’s printed circuit board.
Wear an anti-static wrist strap.It can also be re-used and left with the telephone system cabinet. An
electrostatic charge from your body can damage the drive or circuitry permanently.
Hold Tis16S3 by the edges. When inserting the card into the cabinet, only press on the card’s
edge. When removing the card from the cabinet, use the attached loop strap. Never touch the
board’s surface. Pressure on the printed circuit board or contaminants from your hands (e.g., skin
oil, food particles, hand lotion) can cause component failure.
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Battery
CAUTION – Battery Replacement
The Tis16S3 battery can ONLY be replaced with a 3 volt Lithium coin battery,
number CR2032. There is a risk of explosion if the incorrect battery is used. Dispose
of used battery according to the battery manufacturer’s instructions.
Step 2: Install BSIS Card if using SMDI Integration on Strata CIX
Note
A BSIS card must be installed in the Strata CIX if using SMDI Integration.
Install and program serial card BSIS in the Strata CIX. The serial cable will be used to connect the BSIS
card to the Pinnacle Tis16S3.
Step 3: Program Telephone System
The telephone system programming should be completed in two stages. In the first stage, the extensions for
the Perfect Voice Tis16S3 are programmed. The second stage of changes is not performed until the Perfect
Voice Tis16S3 has been fully programmed and all training is complete. This stage, often referred to as the
cutover, is where you actually route and forward calls to the Perfect Voice Tis16S3.
Programming Toshiba Strata CIX Telephone Systems
Part I – Station Programming (Programs 200, 209, 218)
Part II (a) – System Programming for IBS (Programs 579, 580)
Part II (b) – System Programming for SMDI (Programs 579, 580, 804, 803)
Part I – Station Programming (Programs 200, 209, 218)
Program 200: Station Data Assignment
Setting for Voice Mail Ports1Setting for Station Ports
02 Station Type SLT DKT
03 Circuit Type Voice mail Extension
15 Display DN Enter Pilot DN for the VM Hunt Group2Set to match station Prime DN
19 VMID Code Leave this field Blank; do not enter anything! Set to match station Prime DN
22 MW to VM Port Leave this field Blank; do not enter anything! Enter Pilot DN for the VM Hunt Group2
23 Mailbox Selection Select between Auto Input and Manual Input for Voice Mail Call record.
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Program 209: Hunt Groups
Create a hunt group that includes all voice mail ports (see Note 6 on Program 579:02 for IBS
Programming)
01 Hunt Method Distributed
02 Pilot Number Enter the Pilot DN for the Voice Mail Hunt Group2
04 Number to Display Enter the Pilot DN for the Voice Mail Hunt Group2
07 DHG Auto Camp-on Enable
Program 218: Station Hunt Assignments
Add all Voice Mail Stations created in Program 200 to the Hunt Group created in Program 209
1. If the VM uses a Dedicated Notify Port (e.g. Port number 8 on a Four Port CDK does the notification),
then you must include that port in this program.
2. Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04, 579:10, and 579:16
should all use the same Pilot Number.
Part II (a) – System Programming for In-band Signaling (Programs 579, 580)
Program 579: System Voice Mail Data
Perfect Communicator Tis16S3
01 DID/DNIS VMID Option DN VMID
02 Cancellation Method for MW Access Code Cancel 6
07 Auto Cancel of VM and MW Enable
10 Central VM Callback Leave Blank!
11 CF – All Call Record Enter 8 (See note 3)
12 CF – Busy Record Enter 8 (See note 3)
13 CF – No Answer Record Enter 8 (See note 3)
14 Direct Call to VM Enter 7 (See note 4)
15 Retrieve Messages Enter 7 (See note 4)
16 Transfer Direct to VM DN Enter Pilot DN 1
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Program 580: Voice Mail Port Data
01 Control Method Select In-band
02 Send A/D Tone Enable
03 Send B Tone B Tone and Extension Number
04 End-to-End Enable
07 VM to VM Call Blocking Blocking (If you experience problems with integration on Busy and DND calls, you may need
to set this to Non Blocking.)
1. Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04, 579:10, and 579:16 should all use the
same Pilot Number.
2. The number the Voice Mail looks for can be changed in IBS Settings in the Admin program.
3. The number the Voice Mail looks for can be changed in Screens (System » Integration)
4. The number the Voice Mail looks for can be changed in Screens (Receptionist » Instance Setup » System Access Code)
5. Integration can be whatever you want; the “standard” is to use 7E in parameter #185, and 8E in parameters #186 and
#188.
6. If using a Dedicated Notify Port that is not part of the VM Hunt Group (program 209 and 218) then set to Auto and
Access Code Cancel. If you do not want to have the MWI automatically extinguished on access and you are having
problems with the MWI, then include the Dedicated Notify Port in the VM Hunt Group and set call blocking on for that
station port.
Part II (b) – System Programming for SMDI (Programs 579, 580, 804, 803)
Note
The slot occupied by PV Tis16 Series3 should be programmed as a BSLU/BSLS card.
Program 579: System Voice Mail Data
01 DID/DNIS VMID Option DN VMID
02 Cancellation Method for VM MW Auto and Access Code Cancel
03 Message Desk Number Enable
04 Output of CLASS/ANI and DNIS Enable
05 Calling Number Digits Sent to VM Enable
07 Auto Cancel of VM and MW Enable
09 LCD Control of Voice Mail Enable (Must be enabled to allow CTX Call Record feature)
10 Central VM Callback Enter Pilot DN
(Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04,
579:10, and 579:16 should all use the same Pilot Number.)
16 Transfer Direct to VM DN Enter Pilot DN
(Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04,
579:10, and 579:16 should all use the same Pilot Number.)
17 Length of VM ID 10
Program 580: Voice Mail Port Data
01 Control Method Select SMDI
02 Send A/D Tone Enable
04 End-to-End Enable
07 VM to VM Call Blocking Blocking (If you experience problems with integration on Busy and DND calls, you may
need to set this to Non Blocking.)
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Program 804: Voice Mail Port Data
00 BSIS Port Number Select port you want to use for SMDI (1~4), use this in Program 803:02
01 Port Speed 1200
02 Port Parity Even
03 Data Bits 7 Bits
04 Flow Control None
05 Wait Timer 1
Program 803: SMDI Port Assignments
00 Logical Device Number Select 300 SMDI #0
01 Device Connection RS232
02 Device Port Number Select the Port configured in Program 804:00
Step 4: Shut Down Telephone System
Turn off the main power switch to the Strata CIX telephone system.
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Step 5: Install Perfect Voice Tis16S3
1. Locate available slot for Tis16S3.
If there is not an available slot for Tis16S3, stop here. If a T1, DID or TIE line card needs to be relocated to
make room for Tis16S3, do so now. Make sure the necessary programming changes are made to account for
this move.
2. Install Perfect Voice Tis16S3 according to the following steps.
NOTE
Allow Tis16S3 to sit at room temperature for at least 3 hours beforeapplying any
power. Shipping can expose Tis16S3 to temperature extremes. Let Tis16S3 adjust to room
temperature to avoid any possible damage from condensation, etc. Ensure that the
battery is secure before installation.
CAUTION – Battery Replacement
The Tis16S3 battery can ONLY be replaced with a 3 volt Lithium coin battery,
number CR2032. There is a risk of explosion if the incorrect battery is used. Dispose
of used battery according to the battery manufacturer’s instructions.
Remove Tis16S3 from its protective package. Remember to handle the Tis16S3 card with care.
Wear an anti-static wrist strap and hold the card by its edges.
Insert the Tis16S3 PCB into the appropriate slot and apply firm, even pressure to ensure proper
connection. CAUTION: Do not insert the board too slowly and make sure the board is pushed all
the way in or the key system may behave in an unexpected manner. In most cases, however, this
behavior will correct itself within a couple of minutes.
After installing, gently pull the card outward. You should feel a slight resistance. If you don't feel
the resistance, apply pressure again.
Step 6: Restart CIX and Verify Perfect Voice Tis16S3 Is Functioning
Properly
Each Tis16S3 has been preprogrammed at the factory for out-of-box operation on the telephone system.
This includes the integration and configuration parameters, and company greeting and instructions.
Turn on the main power switch to the CIX system. Let it proceed without any action from you. The
Power LED should turn green when the system is operational.
Dial the extension number for each port. Tis16S3 should (for each port) answer and play the default
company greeting (“Thank you for calling…”).
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Step 7: Configuring the System
The following steps may be performed over the telephone. For more information on configuring the system
with the SCREENS interface, refer to the Perfect Voice Professional Installation & Maintenance Manual.
To configure Perfect Voice Tis16S3, you must complete the following steps:
A. Set the System Date and System Time, page 14
B. Select the Telephone System, page 15
C. Select the Dialplan, page 16
D. Record the system greetings and whattodos, page 17
E. Set Business Hours, page 21
F. Set Single Digit Options, page 23
Perform Training, page
35
The following steps are optional (depending on system features and preferences)
G. Changing the Default Operator, page 26
H. Configure Auto-Transfer to Fax Extension, page 27
I. Configure Auto-Transfer to TDD Equipment, page 28
J. Configuring the System for SMDI, page 29
K. Pager Notification, page 30
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A. Set the System Date & System Time
The system date and time must be set for the system to operate properly. If the system date and time is not
set or the system has been reset, the following message plays: “The current system date is invalid.”
Perform the following steps to set the system date and time.
Press Intercom and call the Perfect Voice
Tis16S3 system.
Enter System Access Code: 7
Press 1 to review the current date and time.
Thank you for calling. If you have a
touch-tone phone . . .
Enter User ID: 900
System Administrator Menu:
For the Current Date and Time,
press 1. To Change the System
Time, press 2 ….
If satisfied
with the Date
and Time,
press 0 to
return to the
Whattodo.
Press 2 to
change the
current Time.
Press 3 to
change the
current Date.
Enter the new
Time.
24-hour format
Enter the new
Date.
YYMMDD
When satisfied with the Time and Date, press 0 to
return to the Whattodo.
Enter the Password for User 900.*
*For security reasons, it is
important that you change the
password. You may change
the password in User Setup.
I&M
?