Teleco Perfect Voice Tis 16 User manual

PVTis16S3IM
Revision 1.28
November, 2011
Installation
Manual
I&M
?

I&M
?

PERFECT VOICE TIS16S3 INSTALLATION REFERENCE GUIDE..............1
INTRODUCTION .............................................................................................5
What is Perfect Voice Tis16 Series 3?......................................................................... 5
Configurations..........................................................................................................................................5
Users.............................................................................................................................. 5
System Codes ............................................................................................................... 6
What Perfect Voice Tis16S3 Can Do For Callers........................................................ 6
What Perfect Voice Tis16S3 Can Do For Users.......................................................... 6
INSTALLATION ..............................................................................................7
Installer Requirements.................................................................................................. 7
Required Materials...................................................................................................................................7
Installation Overview .................................................................................................... 7
Step 1: Unpack and Inspect Perfect Voice Tis16S3 ................................................... 7
Battery............................................................................................................................ 8
Step 2: Install BSIS Card if using SMDI Integration on Strata CIX............................ 8
Step 3: Program Telephone System............................................................................ 8
Programming Toshiba Strata CIX Telephone Systems...........................................................................8
Step 4: Shut Down Telephone System...................................................................... 11
Step 5: Install Perfect Voice Tis16S3......................................................................... 12
1. Locate available slot for Tis16S3......................................................................................................12
2. Install Perfect Voice Tis16S3 according to the following steps. ........................................................12
Step 6: Restart CIX and Verify Perfect Voice Tis16S3 Is Functioning Properly.....12
Step 7: Configuring the System................................................................................. 13
A. Set the System Date & System Time..................................................................... 14
B. Selecting the Telephone System Type ................................................................. 15
Selecting the Telephone System Type Using the Telephone................................................................15
C. Selecting a Pre-configured Dialplan ..................................................................... 16
D. Record System Greetings and Whattodos........................................................... 17
System Greeting Scripts........................................................................................................................18
Pre-Defined Users For Greetings and Whattodos.................................................................................18
Recording System Greetings.................................................................................................................19
Manually Select the Open or Closed Mode...........................................................................................20
E. Setting the Business Hours................................................................................... 21
To set the business hours:.....................................................................................................................22
F. Setting Up Single Digit Users ................................................................................ 23
Setting Up Transfer-Only Single Digit Users .........................................................................................23
Setting Up Single Digit Audiotext Users ................................................................................................24
G. Changing the Default Operator ............................................................................. 26
Programming the Default Operator’s Extension....................................................................................26
H. Configure Auto-Transfer to Fax Extension .......................................................... 27
I. Configure Auto-Transfer to TDD Equipment ......................................................... 28
J. Configuring the System for SMDI.......................................................................... 29
K. Pager Notification................................................................................................... 30
Notification Cycle...................................................................................................................................31
L. Directory Assistance .............................................................................................. 32
Search Directory Assistance by First or Last Name..............................................................................32
Set up Users for Directory Assistance...................................................................................................33
Additional fields related to Directory Assistance....................................................................................34
TRAINING .....................................................................................................35
I&M
?

Console Operator Training......................................................................................... 35
System Administrator Training.................................................................................. 35
User Training............................................................................................................... 36
FINAL CUTOVER..........................................................................................36
TROUBLESHOOTING ..................................................................................37
SYSTEM ADMINISTRATION........................................................................39
Before You Begin........................................................................................................ 39
Basic System Maintenance ........................................................................................ 39
Questions and Answers ............................................................................................. 39
User Training............................................................................................................... 39
Problem Reporting...................................................................................................... 40
SYSTEM ADMINISTRATOR MENU .............................................................41
To Access the System Administrator Menu ............................................................. 41
USERS ON THE PERFECT VOICE TIS16S3...............................................42
Normal Users............................................................................................................... 42
Outside Users.............................................................................................................. 42
Standard Audiotext Users .......................................................................................... 42
Single Digit Audiotext and Transfer-Only Users ...................................................... 43
Operator.......................................................................................................................43
Auto-Detect Users....................................................................................................... 43
Public Distribution Lists............................................................................................. 43
ACTIVATING PAGER NOTIFICATION.........................................................44
Notification Cycle........................................................................................................ 45
RECORDING SYSTEM GREETINGS AND WHATTODOS..........................46
System Greetings........................................................................................................ 46
System Greeting Scripts............................................................................................. 47
Pre-Defined Users For Greetings and Whattodos.................................................... 47
Recording System Greetings..................................................................................... 48
Holiday and Temporary Greetings and Whattodos.................................................. 49
Holiday Greeting and Whattodo.............................................................................................................49
Temporary Greeting and Whattodo.......................................................................................................49
Recording Greetings and Whattodos.....................................................................................................49
Manually Select the Open or Closed Mode............................................................... 50
Single Digit Audiotext Messages............................................................................... 51
Audiotext Scripts......................................................................................................... 51
Recording Audiotext Scripts...................................................................................... 51
CHANGE THE SYSTEM DATE AND TIME..................................................52
To Change the System Date & System Time:........................................................... 52
USING AND CONFIGURING THE DEFAULT OPERATOR.........................53
Programming the Default Operator’s Extension ...................................................... 53
Recording a Personal Greeting for the Default User’s Mailbox .............................. 54
Enabling / De-Activating Operator Personal Greeting............................................. 55
Retrieving messages From the Default Operator’s Mailbox.................................... 55
PUBLIC DISTRIBUTION LISTS....................................................................56
Maintaining or Creating New Public Distribution Lists............................................ 56
Recording Public Distribution List Names................................................................ 57
I&M
?

CHANGING USER PASSWORDS...............................................................58
MUSIC ON HOLD AND BACKGROUND MUSIC ........................................59
Hardware Requirements............................................................................................. 59
Enable Music on Hold/Background Music................................................................ 59
Disable Music on Hold/Background Music............................................................... 59
Customizing Music on Hold/Background Music ...................................................... 60
Changing the File After the System has Started ...................................................... 60
APPENDIX A: REMOTE DIAGNOSTICS/ADMINISTRATION......................1
Network Connection ..................................................................................................... 1
Directions for Use ....................................................................................................................................1
Using Network Connection for File Transfers..........................................................................................2
Connecting via Internal Modem................................................................................... 3
Accessing SCREENS ..............................................................................................................................3
Using Klinic ..............................................................................................................................................4
File Transfers...........................................................................................................................................5
Resetting or Initializing the Internal Modem on the Perfect Voice Tis16S3.............................................5
Connecting Locally via Console Port.......................................................................... 6
Accessing SCREENS ..............................................................................................................................7
System Boot Options ...............................................................................................................................7
Using Klinic ..............................................................................................................................................8
File Transfers...........................................................................................................................................9
APPENDIX B: CREATE A CUSTOM DIALPLAN.........................................1
APPENDIX C: DATABASE WORKSHEETS .................................................1
User Lists : Pre-configured Dialplans ......................................................................... 1
Single Digit Worksheet................................................................................................. 1
Auto-Detect Worksheet................................................................................................. 1
Public Distribution Lists............................................................................................... 1
Normal User Worksheet (2-Digit)................................................................................. 2
Normal User Worksheet (3-Digit)................................................................................. 3
Outside User Worksheet............................................................................................... 4
APPENDIX D: INSTALLING HYPERTERMINAL..........................................1
Installing Hyperterminal Private Edition 4.0 ............................................................... 1
APPENDIX E: SET UP AND ACTIVATE EMAIL NOTIFICATION................1
1. Run C:\EM-SETUP.BAT and Edit Email.bat to Activate Network Connection..... 1
2. Edit Socket.cfg file ................................................................................................... 1
3. Add Email Address to User Record(s) ................................................................... 3
4. Change Setting for Attaching Voicemail to Email Notification ............................ 3
APPENDIX F: CALL RECORD.....................................................................1
Programming and Using Call Record.......................................................................... 1
Station Programming ...............................................................................................................................1
Programming the live-record beep (if required).......................................................................................1
Using Call Record....................................................................................................................................1
APPENDIX G: TERMS..................................................................................1
Modes of Operation....................................................................................................... 1
Users.............................................................................................................................. 2
System Codes ............................................................................................................... 2
I&M
?

ETL LISTED
CONFORMS TO UL STD. 60950-1
CERTIFIED TO CAN/CSA C22.2 NO. 60950-1
I&M
?

Installation Reference Guide
PVTis16S3IM
1
Perfect Voice Tis16S3 Installation Reference Guide
A. Hardware Installation
1. Unpack and Inspect the System See page 7
2. Install BSIS for SMDI on CIX (If necessary) See page 8
3. Program Telephone System See page 8
4. Shut Down Telephone System See page 11
5. Install Tis16S3 Card See page 12
6. Restart System and Verify Tis16S3 is Working See page 12
7. Configure the System See page 13
Hardware Installation
B. Set the Date and Time
1. Press intercom & call the Perfect Voice Tis16S3 system.
2. Log in to User ID 900 (administrator box).
3. Dial 2 to set the current Time.
4. Dial 3 to set the current Date. See page 14
A
. Set the Date and Time
B. Select the Telephone System/Dialplan
1. Press intercom & call the Perfect Voice Tis16S3 system.
2. Dial 913.
3. Using Table A, select the telephone system option.
4. Enter the appropriate Confirmation Code
NOTE: Telephone system type may be changed at anytime without
affecting the User database. See page 15, Table A
B. Select the Tele
p
hone S
y
stem
I&M
?

Installation Reference Guide
PVTis16S3IM
2
B. Select the Telephone System/Dialplan
1. Press intercom and call the Perfect Voice Tis16S3 system.
2. Dial 912
3. Using Table B, select the desired dialplan option.
4. Enter the appropriate Confirmation Code.
NOTE: The dialplan may not be re-configured without performing a new
installation. See page 16, Table B
C. Select the Dial
p
lan
Set the Business Hours
1. Press intercom and call the Perfect Voice Tis16S3 system.
2. Log in to User ID 980.
3. Press 5 to record current personal greeting(s).
4. Record greeting(s). See page 17
D. Record System Greetings and Whattodos
Set the Business Hours
1. Press Intercom & call the Perfect Voice Tis16S3 system.
2. Enter 910.
3. Enter 2 for Schedule.
4. Enter the weekday number, (using 1 for Monday, 2 for Tuesday, …
or 8 for Weekdays).
5. Enter 1 to change the open time, or 2 to change the close time.
6. Enter the hour to open/close (0 to 23).
7. Enter the minute to open/close (0-59).
8. Press 1 to accept.
9. Press 1 to make changes effective. See page 21
E. Set the Business Hours
I&M
?

Installation Reference Guide
PVTis16S3IM
3
Set the Business Hours
1. Press intercom and call the Perfect Voice Tis16S3 system.
2. Log into the single digit User ID to change (Users 1 through 6).
3. After Login:
•If transfer only: Dial 5. Select 8. Enter the extension number
followed by pound.
•If audiotext: Dial 2. Select 5 to record audiotext information.
(To listen to recording, Dial 1)
See page 23
F. Set Single Digit Options
I&M
?

Installation Reference Guide
PVTis16S3IM
4
. . . This page left intentionally blank . . .
I&M
?