Telstra Commander i+ User manual

Telstra Commanderi+
Product Service Manual
Commander i+ and Commander i (incorporating Installation and Maintenance Manual)
Serial Item 749/028
Issue 2

Documentation
Purpose
This document has been developed as an extension to the traditional Technical Installation and
Maintenance manual. It now encompasses all aspects of the product - ranging from system
installation to customer training policies and support. Learning materials contained in this
document should be used to supplement regional training initiatives where provided, alternatively,
where local training is not available, provide adequate reference information for the service
technician to become proficient on the product without additional technical training.
This document now replaces the Commander i System Installation manual - issue 1. All copies of
issue 1 documentation should be replaced and securely destroyed.
Scope of Document
The document includes all reference and support information to facilitate the installation and
assurance of the Commander i+ digital keysystems and peripheral equipment. The documentation
also includes information relevant to both the Commander i and Commander i+ systems.
Distribution
Distribution of copies of this Commander i+ System Manual will be made available under Serial/
Item 749 / 28
Updated versions of this document will also be made available for circulation to TELSTRA staff
via the INTRANET at address:
http://mws.cdn.telstra.com.au/bgdocs/regnsant/tcrac.htm

Suggestions about
this manual
The following form is provided for your suggestions. Please photocopy this page and complete all
details. When completed, mail your comments to :
Telstra Commander Remote Access Centre
Locked Bag 1634
Adelaide SA 5800
or
Fax the details to 1800 044 113
Name : ...................................................................................................................
Designation : ...................................................................................................................
Region : ...................................................................................................................
Operations Group : Business and Government
Commercial / SDU
Address : ...................................................................................................................
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..................................................................................Postcode:.................
Telephone: ...................................................................................................................
Fax: ...................................................................................................................
Manual: Commander i+ Product Service Manual (Issue 2)
Suggestions: ...............................................................................................................................
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Telstra Commander Remote Access Centre
The Telstra Commander Remote Access Centre [TCRAC] has been established to nationally
service Telstra’s new and expanding range of Commander Small Business Telephone Systems.
The leap forward in technology and customer demands have enabled Telstra to radically improve
customer service, processes and reduce business costs to worlds best practice benchmarks.
Established in May 1995 it provides a full range of remote facilities including provisioning, fault
diagnosis and rectification, sales and technical support enhancing customer service. A one point
contact for Customers , Telstra Technicians and Sales staff with queries on product
configuration, administration, programming and fault rectification of the Commander NT
and Commander i and i+ Systems, peripherals and integrated application packages.
This has been accomplished through the establishment of a Customer Helpline, a Technical
Helpline and a Product Development Team to monitor both current and future products.
Apart from being a fault reporting centre the TCRAC offers a range of value added services for
both internal and external customers. It is chartered to clear 70 percent of customer calls at first
point of contact with the centre, effectively reducing site visits and response times while increasing
customer satisfaction and reducing costs.
The centre offers customers streamlined service for:
•System advice
•Customer assistance
•Remote diagnosis and rectification of faults
•Configuration reprogramming to change functions & features to meet customer needs
•National support to all Telstra Sales and Technical staff to the highest levels of expertise:
•System functions & features and system detailing
•Equipment compatibility and modification
•Remote diagnosis and assistance
•Process and procedure advice
The establishment of the TCRAC offers many customer benefits:
•Quick & easy Customer Helpline, Installation and Repair service with less interruption to
their customers business
•Highly skilled customer focussed interface

•Consistency of quality service & processes for all Telstra customers
The TCRAC is strategically positioned to assist Telstra technical staff and its customers by
providing highly focussed and cost effective Commander CPE support. By contributing towards
reducing Telstra's product unit costs on CPE, it is helping to keep Telstra competitive in the
telecommunications marketplace - thus securing the profitability and the future of our company.

Telstra Commander
Remote Access Centre
The Telstra Commander Remote Access Centre has been set up byTelstra to help
you in the tasks of installing and maintaining your Telstra Commander i.
Help Desk
The Help Desk is staffed bypersonnel experienced in
all areas of Customer Premises Equipment. Call them
during normal working hours for support on:
•installation procedures
•programming issues
•fault issues
•detailing
•equipment compatibility
•modifications, etc.
Documentation Support
If you find anyproblems with the documentation for
this Commander i+ product, please tell us.
We want to know if you find anyofthe following
problems:
•mistakes in the manual
•anypart is hard to understand
•difficulty in locating a subject
•format hard to follow, etc.
The staff at Telstra Commander Remote Access Centre are keen to assist. However, please read carefully the
documentation provided with the product before calling.
To contact the Commander Remote Access Centre:
For Customers
FREECALL  1800 809 882*
FREEFAX  1800 044 113*
For Telstra Staff
FREECALL  1800 809 881*
FREEFAX  1800 044 113*
* Calls from a mobile phone are charged at the applicable mobile rate
Thesenumbers are staffed from 8:00 am to 7:00 pm (EST) from Mondayto Friday

Table of Contents
Commander i+ Product Service Manual - Issue 2 Table of Contents - i
Table of Contents
Chapter One Introduction to the Commander i+......................................................1-1
General.....................................................................................................................................1-1
Product Overview.....................................................................................................................1-1
Marketing Position / Applications.............................................................................................1-2
Commander i+ Enhancements...................................................................................................1-3
Station Case Enhancements.............................................................................................1-3
Feature Enhancements.....................................................................................................1-3
Connection Diagram.................................................................................................................1-5
Keystation Diagram..................................................................................................................1-6
Chapter Two System Description..............................................................................2-1
Capacity...................................................................................................................................2-1
Specific Telephone Stations......................................................................................................2-2
PSTN Master Station ......................................................................................................2-2
Standard Station..............................................................................................................2-2
Options.....................................................................................................................................2-2
Analogue Facilities Unit (AFU)........................................................................................2-2
Door Station Door Unlock..............................................................................................2-2
Music-On-Hold (MOH)...................................................................................................2-3
External Paging Interface.................................................................................................2-3
Battery Back-Up .............................................................................................................2-3
Chapter Three Hardware Installation ........................................................................3-1
Introduction..............................................................................................................................3-1
Component Safety Precautions .................................................................................................3-1
Installation Checklist.................................................................................................................3-2
Configuration Diagram.............................................................................................................3-3
Installation Procedures..............................................................................................................3-5
Customer Responsibilities................................................................................................3-5
System Bus Wiring..........................................................................................................3-5
System Bus Terminal Socket ......................................................................................... 3-14
Music On Hold..............................................................................................................3-15
External Ringer ............................................................................................................. 3-17
Wall Mounting Key Stations..........................................................................................3-17
Battery Backup..............................................................................................................3-19
Analogue Facilities Unit (AFU)...................................................................................... 3-22
AFU Fax Switch i+ AFU only.......................................................................................3-23
Door Station.................................................................................................................. 3-24
Door Unlock .................................................................................................................3-25
External Paging.............................................................................................................3-26
System Initialisation................................................................................................................3-28
Cabling Check............................................................................................................... 3-28
Station Numbering......................................................................................................... 3-28
Memory Clear ...............................................................................................................3-29
Station Number Clear.................................................................................................... 3-29
Start-Up of the AFU (AFU Numbering) ........................................................................3-30

Table of Contents
Table of Contents - ii
System Check ................................................................................................................3-31
System Programming .....................................................................................................3-31
System Programming Back-up .......................................................................................3-31
Moving Office.........................................................................................................................3-32
Chapter Four Programming .......................................................................................4-1
Overview..................................................................................................................................4-1
Passwords........................................................................................................................4-1
Programming Keys...........................................................................................................4-2
Memory Clear..................................................................................................................4-2
Menus.......................................................................................................................................4-3
01: Repertory............................................................................................................................4-3
02: Lock (Enable / Disable )......................................................................................................4-3
03: User Programming ..............................................................................................................4-4
01u Personal Speed Dial Numbers....................................................................................4-4
02u One-Touch Speed Dial Numbers...............................................................................4-4
03u Headset Enable/Disable.............................................................................................4-5
04u Paging Enable/Disable...............................................................................................4-5
05u Password ..................................................................................................................4-5
06u Call Waiting Enable/Disable ......................................................................................4-5
04: Administration Programming...............................................................................................4-6
01a Set Time....................................................................................................................4-6
02a System Speed Dial.....................................................................................................4-6
03a PSTN Line Access (Day/Night).................................................................................4-7
04a Station Call Barring Class (Day/Night) ......................................................................4-7
05a DSS Extension Display..............................................................................................4-8
06a Send Data..................................................................................................................4-9
07a User Password Reset.................................................................................................4-9
08a Admin Password .......................................................................................................4-9
09a Ring Mode - PSTN (Day/Night)..............................................................................4-10
10a Remote Report........................................................................................................4-10
11a Serial Number .........................................................................................................4-11
12a Hold Reminder Time (Day / Night ).........................................................................4-11
05: Installation Programming ..................................................................................................4-12
01i Number of Stations..................................................................................................4-12
02i Number of AFU Ports..............................................................................................4-12
03i Number of External PSTN Lines..............................................................................4-13
04i Barred ISD Prefixes.................................................................................................4-13
05i Barred STD Prefixes................................................................................................4-14
06i Mobiles Prefixes.......................................................................................................4-14
07i Common Allowed Prefixes.......................................................................................4-15
08i PSTN Line Settings..................................................................................................4-15
09i PABX Access Digit..................................................................................................4-16
10i Music on Hold Source..............................................................................................4-16
11i Install Password.......................................................................................................4-17
12i Door Station (Day/Night).........................................................................................4-17
13i Devices (Fax, Answering Machine, Door Station) ....................................................4-18
14i Interdigit Time-Out..................................................................................................4-19
15i Timer Door Opener..................................................................................................4-20

Table of Contents
Commander i+ Product Service Manual - Issue 2 Table Of Contents - iii
16i Type Door Opener................................................................................................... 4-20
17i Data Connection...................................................................................................... 4-21
18i AFU Software Version ............................................................................................ 4-21
19i Keystation Diagnostics.............................................................................................4-21
20i Help Desk ID........................................................................................................... 4-23
06: Night Status (Enable/Disable )..........................................................................................4-24
AFU Programming Summary..................................................................................................4-25
Administration Menu.....................................................................................................4-25
Installation Menu........................................................................................................... 4-25
Chapter Five Commander User Training Strategy...................................................5-1
Background..............................................................................................................................5-1
Strategy....................................................................................................................................5-1
Commander i+ User Training Policy.........................................................................................5-2
Installation.......................................................................................................................5-2
Post Initial Training Support............................................................................................5-2
Basic Customer Training Comparison for NT & i Commander CPE.................................5-2
System Administrator Training .................................................................................................5-3
Core System Administrator Training................................................................................5-3
Training the System Administrator to coach terminal users ..............................................5-3
Customer ‘End User’ Training.........................................................................................5-4
Additional Customer Training..........................................................................................5-4
Chapter Six Maintenance and Troubleshooting.......................................................6-1
Introduction..............................................................................................................................6-1
Keystations...............................................................................................................................6-1
Exchange Lines ........................................................................................................................6-2
AFU.........................................................................................................................................6-2
Master Station Replacement .....................................................................................................6-3
MOH Card......................................................................................................................6-3
AFU Initialisation............................................................................................................6-3
Appendix A Installation Summary
Appendix B Factory Default Settings
Appendix C Serial / Item Numbers
Appendix D System User Guide
Appendix E Quick Reference Card
Appendix F AFU User Guide
Appendix G Technical Bulletins

Table of Contents
Table of Contents - iv
FOR SAFETY REASONS, COMMANDER i+ MUST BE
INSTALLED BY AUTHORISED SERVICE PERSONNEL IN
ACCORDANCE WITH AUSTEL TS009 STANDARD

Chapter One
Introduction to the
Commander i+ System

Commander i+ Product Service Manual - Issue 2 Page 1-1
Chapter One Introduction to the Commander i+
General
The Commander i+ system is a leading edge digital keysystem ideally
suited to small business and residential applications. It has been
designed as a system that will accommodate both present and future
telecommunication requirements.
The stations are of clear, simple aesthetic design fitted with two liquid
crystal displays. These displays provide clear information and easy
guidance on the operation and use of the system’s various functions.
Ease of installation and simple programming are two key attributes
augmenting the extensive feature list of the Commander i+ system.
Product Overview
The Commander i+ is a KSU-less (no main equipment) system designed
for residential and small business markets. There are two types of
station; Master and Standard. An Analogue Facilities Unit (AFU) is
available which provides two analogue ports and you can have up to
two AFUs per system (4 analogue ports).
Each system configuration requires at least one Master station,
providing for a capacity of two (2) exchange lines. A second Master
station can be added, which enables the system to handle four (4)
exchange lines. The maximum capacity of a Commander i+ system is
four (4) exchange lines, eight (8) digital keystations and four (4)
analogue ports.
The system has been designed with user, installer and distributor in
mind so there is no necessity for voluminous Installation &
Programming Manuals and System User Guides.
The principal objective in the development of this system has been
simplicity for users and installers whilst still providing extensive
features.

Introduction to the Commander i+
Page 1-2
Marketing Position / Applications
The Commander i+ system is aimed at the lower end of the keysystem
market for up to four (4) lines, eight (8) keystations and four (4)
analogue ports.
Typical customers include:
•small owner-operated businesses (eg. retail, SOHO, professional)
•owner managed and branch offices (eg. real estate agents, small
manufacturers)
•residential
The system addresses these needs by offering customer requirements at
this end of the market; namely convenience, and an affordable price.
A large and varied range of features is offered which is certain to meet
the requirements of this customer segment.
The Commander i+ system is sold in European markets and, as new
enhancements evolve, these will be passed on to the Australian market.
The target markets for the Commander i+ are as follows:
•New or existing businesses that currently require several stations and
one (1) exchange line but anticipate growth to three (3) or four (4)
lines in the short or medium term.
•New or existing businesses with two exchange lines, requiring either
additional stations, increased commercial efficiency provided by
particular Commander features, or both. Such businesses may have
two single-line services.
•Large businesses requiring telephone and intercom features at small
branches, such as in ‘shop-front’ locations.
•Large businesses requiring improved features linked to a PABX (eg.
call screening, direct intercom calls, paging, multiple line
appearance, handsfree, conference).

Introduction to the Commander i+
Commander i+ Product Service Manual - Issue 2 Page 1-3
Commander i+ Enhancements
The Commander i keysystem has recently had an upgrade of its many
features and facilities to create the Commander i+. The keystation case
has also been revised to give a cleaner and more elegant look and now
has the ability to be wall mounted.
Station Case
Enhancements
The following enhancements have been made to the keystation case to
improve both the look of the keystation and provide wall mounting:
•The microphone hole on the top of the case has been removed.
•The indent on the top of the case has been removed.
•DSS panel and paper label have been combined into the one panel.
•The DSS retaining flap has been removed.
•The HOLD key is now coloured red.
•LCD display panel has been made the same colour as the dial keys.
•The keystation can be wall mounted using the optional wall
mounting bracket.
•A handset park clip has been added to the top of the station to
provide a position to park the handset when the keystation is wall
mounted.
Feature
Enhancements
Handset Receiver
Volume Control
The handset receiver level can now be adjusted anytime when on a call.
There are now five volume levels.
Exclusive Hold
Calls placed on exclusive hold now remain on exclusive hold
indefinitely rather than reverting back to common hold after a length of
time.
Hold Timer
The length of time a call is on hold before recalling to the holding

Introduction to the Commander i+
Page 1-4
station is now programmable at the administrator level (12a). There are
four settings:
1 - 30 seconds
2 - 60 seconds
3 - 90 seconds
4 - 120 seconds
Hold Recall
Transfer Recall
Held calls or transferred calls reverting back to the holding /
transferring keystation now ring with a more urgent recall ring. The
keystation display also now indicates that the line is reverting.
Call Waiting
The call waiting tone can now be enabled / disabled by programming at
the user level (06u).
System Speed Dial
System speed dial numbers appear in locations 11 - 30 on each
keystation. They are now programmed into locations 11 - 30 at the
administrator level.
Incoming Call
Display
Incoming calls are now indicated on the keystation display as follows:
Intercom calls External Calls
Line 1 reverting
Stn 2 ringing Line 1 ringing

Introduction to the Commander i+
Commander i+ Product Service Manual - Issue 2 Page 1-5
Connection Diagram
AFU
AFU
Network
Master Station
System Bus

Introduction to the Commander i+
Page 1-6
Keystation Diagram
➀LINE Keys
To access external lines. Unused line keys can be
programmed as one-touch speed dial keys.
➁FUNCTION Keys
RECALL Key
To send a hookflash to the line.
HOLD Key
To put an active line call in common or exclusive
hold.
DND Key
(Do Not Disturb) To block all audible signals
from incoming calls.
REDIAL Key
•To automatically redial the last number
dialled.
•To select one of four ring tones whilst
keystation is ringing.
VOL +/- Key
To adjust the speaker, handset and
ringing volume.
MUTE/AA Key
•To mute the built-in handsfree and handset
microphone during a call.
•To activate intercom Automatic Answer.
HF/GL Key
To activate handsfree speaker and group listening
facilities.
INT Key
To make an intercom call.
➂ICON Display
This provides a display of system activities as
well as the status of the keystation. For more
information refer to Visual Signals.
➃RLS (Release) Key
•To release an active call whilst in handsfree
mode of operation.
•To exit programming mode.
•To release an active call whilst in headset
mode of operation.
123
456
789
*0#
ABC DEF
GHI JKL MNO
PQ RS TU V W XYZ
L1
L2
L3
L4
RECALL
HOLD
DND
REDIAL
VO L+ /-
MUTE/AA
1
2
3
4
5
6
7
8
INT
HF/GL
i
RLS
1
2
3
7
6
45

Introduction to the
Commander i+
System
Commander i+
System Installation Manual - Issue 2 Page 1 - 2
➄i Key
•To enter programming mode.
•To confirm programming entries.
➅LED Lamp (Red-Green)
Red Steady - No intercom channel is available.
Red Flashing - Message wait status.
Green Flashing - Visual ring.
➆DIRECT ACCESS Keys
These keys have five functions:
•Direct Station Select (DSS)
To make an intercom call.
•One-Touch Speed Dial
To dial stored numbers.
•Page
To make a paging call by selecting your own
DSS key with keystation idle.
•Conference Key
To start a three-party conference by selecting
your own DSS key during enquiry call.
•Message Waiting
To leave a message wait indication.

Chapter Two
System Description

Commander i+ Product Service Manual - Issue 2 Page 2-1
Chapter Two System Description
Capacity
The Commander i+ system is able to connect up to 4 external PSTN
lines, 8 keystations and up to 4 standard tone telephone terminals (via
the Analogue Facilities Unit - AFU).
Ports 16
Exchange Connections
•PSTN (analogue) Lines 4
Keystations (digital) 8
Analogue Ports 4
Simultaneous Calls * 5
Door Station or External Paging Interface 1
Paging Zones
•Internal
•External
1
1
Abbreviated Dialling
•System
•Keystation
20
10 per keystation
* Note: There can be a maximum of 5 simultaneous calls on the
system at any one time. Each PSTN exchange line reserves
one call channel. These channels are reserved regardless of
whether they are in use or not. The remaining channels are
then used for internal (intercom) calls.
For example, if there are two PSTN exchange lines on the
system there can be 2 simultaneous exchange calls and 3
intercom calls. If there are four PSTN exchange lines on the
system then there can be 4 simultaneous exchange calls and 1
intercom call.