Bizfon 7000 Technical manual

Guide to Planning and Installing Your Bizfon
System

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page i
TABLE OF CONTENTS
CUSTOMER SITE SURVEY........................................................................................................................................1
CUSTOMER INFORMATION ......................................................................................................................................1
PART 1 –EMPLOYEE AND LOCATION INFORMATION.............................................................................................2
PART 2 –PHONE SYSTEM........................................................................................................................................3
VOICE SERVICE DELIVERY..........................................................................................................................................3
CURRENT PHONE SYSTEM .........................................................................................................................................4
BIZFON SYSTEM CONFIGURATION................................................................................................................................5
PHONE SYSTEM FEATURES ........................................................................................................................................7
BIZFON PHONE DEFINITIONS.......................................................................................................................................9
BIZTOUCH™ IP2 CONFIGURATION............................................................................................................................11
PART 3 –IT ENVIRONMENT....................................................................................................................................16
PART 4 –UNIFIED MESSAGING .............................................................................................................................19
PART 5 –PHYSICAL INFRASTRUCTURE................................................................................................................20
PART 6 –DOCUMENTATION ..................................................................................................................................21

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 1
CUSTOMER SITE SURVEY
CUSTOMER INFORMATION
NOTE: Affix Contact’s business card here if available:
Company Name:
Primary Contact/Title:
Address:
Phone/Fax Number:
E-mail Address:
Company Website URL:
Business Type:

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 2
PART 1 –EMPLOYEE AND LOCATION INFORMATION
1. Number of locations:
2. Address of locations:
3. Number of Employees:
4. Client Information: Please list Employee Information, including name and title, contact
information, and e-mailaddress:
5. Are there multiple offices -Will you be interconnecting locations using our site-to-site feature
(requires multiple Bizfon7000 Servers and a VOIP key)?
6. Are you going to have remote users or satelliteoffices (Requires multiple Bizfon Servers and a
VOIP key)?
7. What is your current site-to-site connection method (for example,VPN)?

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 3
PART 2 –PHONE SYSTEM
Voice Service Delivery
1. Who currently is your supplier for Voice Service?
2. How is the current voice service delivered from your provider?
3. Do your currently send your voice over the Internet (VOIP, i.e., Vonage, CallVantage)?
4. If so, who is your Internet Telephony Service Provider (ITSP)?
5. How many outside lines (also known as Central Office Lines) do you currently have?
6. How are the lines provisioned (DID, Inbound vs. Outbound)
7. What features do you get from your telephone service provider?
8. How many Fax Lines do you currently have?
9. How many Alarm Lines do you currently have?
10.Will the Fax or alarm lines be connected through theBizfon 7000 server?

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 4
Current Phone System
1. What is the manufacturer and model number of your current phone system (for example,
Toshiba, Nortel,etc.)?
2. When did you purchase your existing system?
3. What do you like about your current system?
4. What do you dislike about your current system?
5. What is the manufacturer and model number of your phones (handsets)?
NOTE: Proprietary handsets are not reusable in theBizfon system.
6. How many phones do you currently have?
7. What is the manufacturer and model number of your Wireless and Cellular phone?
8. How many Wireless/Cellular phones do you currently have?
9. How do youcurrently answer incoming calls?

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 5
Bizfon System Configuration
1. Describe how incomings calls will be handled during business and after hours. (Use diagram
on following page).
2. How many users/extensions will be required?
3. How many system extensions such as Conference rooms, Lobby phones,etc. will be
required?
4. What is thetotal number of phones required?
5. Are there special handset restrictions required (private lines or separate businesses)?
6. Will you require Service groups for Least Cost Long Distance route (outside resource seize
order)?
7. Are there any Local Area Code dialing requirements (7, 10, or 11 digits)? If so, please specify:

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 6
Do outside lines
appear on
phones?
Live answering or
Auto Attendant?
Extension 20x
route
-
may go to
AutoAttendant
OpenHours
greeting
Open or closed?
Non
-
Business
Hours greetin
g
CustomMessage/
Single digit dials
Do you have a
BizTouchTM IP2
Phone?
Caller dials branch
digit or extension
number to reach
destination route
BizTouch
TM
IP2
Analog or Cisco phones
Call Complete or
held on line
appearance
Yes, Call answer
ed
vialineappearance
Incoming call from
any outside line
Call ends at User
or VM
No, call appearances
only
Live Answer
Auto
Attendent
Afterhours/Holiday

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 7
Phone System Features
Feature Current System
Yes/No
Desired
Yes/No
Auto Attendant
Call detail records
Call Park/Retrieve
Call Transfer (Blind/Announced)
Call Waiting
Caller ID
Conference Calling
Group Extensions/mailboxes. such as sales, service,etc.
Handset-Handset(s) paging
Multiple Auto Attendants
Music On-Hold/Custom On-Hold messages
Overhead Paging
Restricted outbound calling
Shortcuts from Auto Attendants –single digit shortcuts
such as sales, support, billing,etc.
Voice Mail for users/# of ports

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 8
Biz
Touch™
IP2

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 9
Bizfon Phone Definitions
Programmable Feature Keys (PFKs) –These are the buttons that will be programmed by your System
Administrator in the configuration that best suits your needs. The BizTouch™ IP2 model has twelve
programmable buttons. The following definitions, describe (in order of how they appear in the Web
Administration on the Server) how each button can be configured. Following the descriptions is a worksheet
that should be filled out for each user.
Line Appearance –When defined as a Line Appearance button, the user has the ability to monitor a specific
outside line (FXO/DID loops). With an incoming call, all the users monitoring that specific outside line will have
their phones ring. Unless you use the Hold function, selecting another line appearance line means that you will
hang up on the first Line Appearance call. This is typically a Key System function. Line Appearance has a
Ring Type associated with it and must be specified.
Ring Type –Bizfon phones can ring with different patterns and tones. Ring Types are associated with Line
Appearance and Call Appearance and must be specified.
Direct Station Selection/Busy Lamp Field (DSS/BLF) –When defined as a DSS/BLF button, you will have
the ability to connect to another user’s phone using the intercom channel and the ability to monitor the status of
that users phone.
NOTE: In order for this button to work in DSS/BLF mode, the System Administrator must select Key
System Mode when configuring the buttons.
Speed Dial/Busy Lamp Field –When defined as a SD/BLF button, you will have the ability to ring another
user’s extension and the ability to monitor the status of that user’s phone.
NOTE: In order for this button to work in SD/BLF mode, the System Administrator must select PBX
Mode when configuring the buttons.
Speed Dial –When defined as a Speed Dial button, you will have the ability to ring another user’s extension
without having to dial the extension number.
Call Appearance –When defined as a Call Appearance button, you will have the ability to receive calls
targeted for your extension. You may have multiple buttons configured for Call Appearance, which you can
manage individually. For example, each call can be put on hold or transferred to another extension. Call
Appearance has a Ring Type associated with it. Please see the description above for the Ring Types.
Function–A programmable button can be defined as a Function with the choices being Centrex Flash,
Headset, Personal Speed Dial,and Redial. When defined as line flash,you can directly flash an outside phone
line to access services provided by your phone company,such as call forwarding, conferencing,etc.
Headset –When defined as a Headset function, this button will allow you to transfer your conversation to a
headset if connected.
Personal Speed Dial –When defined as a Personal Speed Dial function, this button will call your personal
contacts,such as home, a supplier,or customer. The user, within the Configuration menu on the phone
defines Personal Speed Dial numbers.

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 10
Redial –When defined as a Redial function, this button will redial the last call made by the user.
Not Used –When defined as Not Used, this button will not be usable by the user.

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 11
BizTouch™ IP2 Configuration
Employee Name: ______________________
Employee Location: ____________________
Button Selection
PFK #12 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oNot Used
oQueue Appearance
oSpeed Dial
PFK #11 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oNot Used
oQueue Appearance
oSpeed Dial

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 12
PFK #10 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (Include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oNot Used
oQueue Appearance
oSpeed Dial
PFK #9 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oNot Used
oQueue Appearance
oSpeed Dial
PFK #8 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oNot Used
oQueue Appearance
oSpeed Dial

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 13
PFK #7 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oNot Used
oQueue Appearance
oSpeed Dial
PFK #6 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oNot Used
oQueue Appearance
oSpeed Dial
PFK #5 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oNot Used
oQueue Appearance
oSpeed Dial

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 14
PFK #4 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oNot Used
oQueue Appearance
oSpeed Dial
PFK #3 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oNot Used
oQueue Appearance
oSpeed Dial
PFK #2 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oNot Used
oQueue Appearance
oSpeed Dial

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 15
PFK #1 oBLF (Speed Dial when in PBX Mode/Direct Station Selection when in Key
System Mode
oCall Appearance (include Ring Type)
oFunction (Select one of the following: Centrex Flash, Headset, Personal
Speed Dial, Redial)
oLine Appearance (include Ring Type)
oQueue Appearance
oSpeed Dial
oNot Used

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 16
PART 3 –IT ENVIRONMENT
Use the Network Topology diagrams as discussion points and examples of typical configurations, and
attach to survey.
1. Who services your network?
2. Who is your Internet Service Provider?
3. What type of connection to your site?
oT1, DSL, Cable Modem
oWhat is the Speed and Bandwidth?
4. What is the manufacturer and model of your modem/IAD?
5. Addresses from ISP
oStatic IP address
oSubnet Mask
oPrimary & Secondary DNS servers
6. Do you have any network devices (Firewall, Router, or Switch)?
7. If so, what are the manufacturer and model numbers?

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 17
8. Please diagram the network topology.

Guide to Planning and Installing Your Bizfon System
50 Stiles Road • Salem, NH 03079 • 603-870-9400 • www.bizfon.com
© 2004 InSciTek Microsystems, Inc. All rights reserved. Bizfon is a registered trademark. All other names may be trademarks or registered trademarks of their
respective owners
Revised: 31 January 2005 Page 18
9. What is the Network Server?
10.Who hosts your website?
11.What is the format of your website (FrontPage, Coldfusion, etc.)?
12.Where is your e-mailhosted and how do you currently receive you mail?
13.What is the number of e-mail users?
14.Will you useBizfon7000 as your primary mail server or web site host?
15.Are there any other Servers/Applications?
16.Will Bizfonbe the main gateway to the Internet or will it be a device on another network?
oMain Router/Firewall
oHost on LAN