Telematrix 3002MWD5 User manual

3002MWD5
2 LINE -5 MEMORY
INSTALLATION
AND USER GUIDE
®

Features ...........................................………..……………………………………................................... 1
Controls ...........................................................................………………………………………………..2
Switch Settings .....................................….......................……………………………………………...... 4
Installation .....................................................................……………………………………………........ 5
Wall Mounting .....................................….......................……………………………………………........ 7
Programming Speed Dial Memory .................................……………………………………………....... 8
Operation ........................................................................……………………………………………..... 11
Care and Maintenance ..................................................……………………………………………....... 15
Service …………………………………………………..……………………………………….…………16
Warranty .......................................................................……………………………………………....... 17
CONTENTS

FEATURES
?Two Line
?Convenient Data Port
?5 Single Button Memory Locations With Secure Programming
?Tone Dialing
?Speaker Key
?Conference Key
?Mute Key
?Handset Volume Control
?TouchLite™Message Waiting Retrieval
?Store Key (submerged))
?Storable Flash Function (600 mS) (submerged)
?Storable Pause Function (3.6 seconds) (submerged)
?HI/LOW Ringer Volume Control Switch
?Desk or Wall Mountable
?Fully Modular, Easy To Install
1

DEFINITION OF CONTROLS
1. Handset ..........…………..………….........…... Hearing aid compatible, low profile styling.
2. Ringer Controls ………………….……………. Adjusts the volume of the ringers to HI/LOW setting.
3. Handset Jack ……………………………….…Modular receptacle where handset cord plugs into the base unit.
4. Dial Pad ………………………………….……..Large keys used for dialing.
5. Conference Key ………………………………Used for conference calling.
6. Handset Volume Control ……………….…….. Controls the loudness of the receiver volume when pressed.
7. Speaker Key ……………………………………Used to activate speaker
8. Mute Key ……………………………………….. Used to mute speaker key and handset
9. Hold Key ………………………………………..Used to place caller on hold
10. Message Waiting TouchLite™Key ………….. Used to call voice mail to retrieve messages.
11. Pause Key ……………………………………...(Submerged Key) Used to program a 3.6 second pause in memory.
12. Flash Key …………………………………….…(Submerged Key) Used to provide a 600 mS line break to access PBX/Centrex.
13. Feature Access Keys …………………………. 5 Programmable memory locations for frequently dialed phone numbers and access codes.
14. Data Port ……………………………………….. Used to connect a computer modem, fax machine, or answering device.
15. Store Key ……………………………………….(Submerged Key) Used to program information for speed dialing.
16. NEON/LED Message Waiting Switch ………. Used to Select Message Waiting indication Lamp Voltage.
2

CONTROLS
3
(2)
(14)
LINE2
LOWHILOW
LINE1
HI
D
A
T
A
HANDSET
(1)
(3)
FRONT VIEW
HOLD LINE1 LINE2
MUTE
SPEAKER
*
0
7
4
8
5
#
VOL
9
6
PRESS HERE
REDIAL/PAUSE
CONF.
1
2
3
FOR MESSAGES
STORE
NEONOFFLED
FLASH
RINGER/HOLD
INUSE
(4)
(5)
(11)
(10)
(12)
(13)
(6)
(7)
(8)
(9)
(15)
(16)

Figure 5
SWITCH SETTINGS
There are installer selectable switches located on the bottom base underneath a protective plastic overlay. These switches are hid-
den behind a plastic cover for security. To locate, remove the plastic covers using a sharp pointer or paper clip as shown.
4
Line Voltage Selectors
The 3002MWD5 is designed to operate behind PBX telephone systems rated
between 24 volts and 48 volts. There are line voltage selector switches that
must be set according to the PBX system rating that the phone will be in-
stalled. There are two (2) switches, the first for Line 1 and the other for Line
2. Each switch has three (3) setting options. They are: “24V/48V/OFF”. Set
the switches by simply sliding to the appropriate setting. The ”OFF” setting is
used to turn off the line if a line appearance is not wired to the telephone.
(figure 6)

INSTALLATION
Parts Check List
The following parts are included in this package:
1. 15’ modular telephone line cord.
2. Modular coiled handset cord.
3. Base unit
4. Handset
Caution
?Never install telephone wiring during a lightning storm.
?Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.
?Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface.
?Use caution when installing or modifying telephone lines.
5

Figure 3
Connecting The Handset Cord
A 10’ modular coil handset cord is provided.
To install, simply plug one end of the handset
cord into the modular jack on the handset.
The remaining end of the handset cord plugs
into the jack labeled “Handset” located on
the left side of the base unit.
(figure 3)
INSTALLATION
Connecting The Line Cord
A 15’ modular line cord is provided.
To install, simply plug one end of the line
cord into the modular jack located on the
back of the base unit. The remaining end of
the line cord plugs into the wall jack.
(figure 4)
Figure 4
6
HANDSET
LINE

WALL MOUNTING
Wall Mounting Your 3002MWD5
The 3002MWD5 was designed to be conveniently wall mounted.
There is no additional hardware required. Follow these easy
steps:
1. The handset retaining clip must be engaged to secure the
handset when hanging up. To engage the clip, unsnap the
clip, rotate the clip 180º and then snap the clip into place.
(figure 7)
2. Plug one end of a short line cord (not included) into the line
jack on the back of the Marquis base unit. Plug the remaining
end of the short line cord into the wall jack. Next, guide the
phone onto the studs of the wall jack. Pull down firmly until
you feel it snap into place. The unit is now wall mounted.
(figure 8)
Figure 8
Figure 7
7
1. UNSNAP
2. ROTATE 180 .
3. SNAP INTO PLACE.
24V 48V OFF
L1
L2
LABEL-FCC
LABEL-S/NO.
LABEL-IC
LABEL-ETL
WEDGE
2.SNAP INTO PLACE.
TABS.
1.PRESS THE RELEASE
MOUNTING

6
PRESS HERE
REDIAL/PAUSE
CONF.
3
FOR MESSAGES
Figure 9
PROGRAMMING SPEED DIAL
The “STORE”, “FLASH”, and “PAUSE” function
keys are located underneath the clear plastic overlay
and paper faceplate. To access, lift off the overlay
and paper faceplate using a paperclip or sharp
pointer. (figure 9 and 10)
8
Figure 10
STORENEON OFF LED FLASH

B. Storing A Number Into Memory
Up to 5 phone numbers can be stored into
memory. Each location can store up to 15
digits in tone mode .
Note: a “PAUSE” or “FLASH” programmed
into memory counts as one digit when
storing a number.
1. Select Line 1.
2. Lift the handset.
3. Press the STORE key.
4. Enter the numbers to be stored using the
numeric dial pad.
5. Press the desired memory location
wherein the number is to be stored.
6. If additional numbers are to be stored,
repeat steps 4 thru 5.
7. Hang up the handset.
C. Storing “PAUSE” Into Memory
If you are using your 3002MWD5 anywhere
that requires and access code for outside
calls, you may need to add a “PAUSE” to the
number to allow tine for the outside line to
connect. You can enter as many pauses as
needed.
Note: a “PAUSE” or “FLASH” programmed
into memory counts as one digit when stor-
ing a number.
1. Select Line 1.
2. Lift the handset.
3. Press the STORE key.
4. Enter the required access code using the
numeric dial pad.
5. Press the “PAUSE” key.
6. Enter the digits to be stored using the
numeric dial pad.
7. Press the desired memory location
wherein the number is to be stored.
8. If additional numbers are to be stored,
repeat steps 4 thru 7.
9. Hang up the handset.
D. FLASH Hook Function
The Flash function is used to access PBX fea-
tures or Telco line features such as Call Wait-
ing. The FLASH function is a 600mS timed
line beak. If the FLASH function will be used
often, store the feature into memory loca-
tion for easy access as follows:
1. Lift the handset then press the “STORE”
key.
2. Press the “FLASH” key.
3. Press the memory location wherein the
“FLASH” is to be stored.
9
PROGRAMMING SPEED DIAL

PROGRAMMING THE TouchLite
FEATURE DESCRIPTION
TouchLite™is a new innovation that integrated
the visual message waiting lamp and a speed
dial key into one. It allows easy access for
guests to retrieve messages.
When the message waiting lamp lights to notify
the guest that a message is waiting, a simple
press of the RED TouchLite™connect the guest
to the message center or front desk.
TouchLite™also adds an additional memory
location to this telephone. (6 to 11 total speed
dial memories depending on the model)
PROGRAMMING TouchLite™
1. Select line 1
2. Lift the handset.
3. Press the “STORE” key.
4. Enter the numbers to be stored using the numeric
dial pad.
5. Press the red TouchLite™key to store.
6. Hang up the handset.
(figure 9 and 10)
10

HANDSET VOLUME CONTROL
The handset volume control increases the volume of the handset.
When the handset is off hook, press the volume control key to increase the headset volume.
The volume control is a HI/LOW operation and is hearing aid compatible.
USING THE DATA PORT
The phone is equipped with a convenient port on the right side of the base unit. This modular receptacle is used
to plug in any standard telephone device such as a computer modem, answering machine or fax machine.
OPERATION
RINGER VOLUME CONTROL
The ringer volume control increases the volume of the ringer.
There are individual switches for line 1 and line 2.
The volume control options are HI or LOW for each line.
11

OPERATION
12
LINE STATUS INDICATORS
The Marquis Telephone is equipped with LED indicators to show the current status of the
telephone lines. They are:
?Ringing Line—Ringing LED turns red on incoming ringing signal.
?Line IN USE—Line status LED lights green when line is IN USE.
?HOLD—Line status LED turns from green to red when placing a call on hold. All remote
extensions will light red.
PLACING A CALL USING THE HANDSET
?Press the line 1 or line 2 key that does not show a red line IN USE indication.
?Lift the handset.
?Dial out by using the numeric dial pad or by pressing a speed dial location.
RECEIVING A CALL USING THE HANDSET
?When the phone rings, the ring indicator will light red to show which line is ringing.
?Select the line key for the line that is ringing and lift the handset.

7
4
8
5
VOL
9
6
PRESSHERE
CONF.
1 2
3
FOR MESSAGES
USING THE CONFERENCE KEY
The “Conference” key is used to establish a 3-way conversation. The
conference feature is activated by a “soft” key that will automatically reset
when hanging up.
A 3-way “Conference” call can be established while using either the hand-
set or Speakerphone. To use the “Conference” feature:
1. Place the line that is currently in-use on hold by pressing the “Hold” key.
The line status indicator will turn from Green to Red.
2. The second call can be established by selecting the idle line key and
dialing the call.
3. When the second call is established, activate the 3-way conference call
by pressing the “Conference” key. Line 1 and Line 2 will automatically
“bridge” together and all the three parties can now converse.
4. To end the call, simply hang-up by placing the handset back in its cradle (on-hook) or by pressing the “Speaker” key.
5. If you wish to continue speaking with one of the callers and wish to “drop” the other caller, simply press the line key of
the caller you wish to continue speaking with. The other caller will automatically drop-off.
13
OPERATION

HOLD LINE1 LINE2
MUTE
SPEAKER
RINGER/HOLD
IN USE
Placing A Call Using The Speakerphone
The 3002MWD5 is equipped with a high quality speaker-
phone feature to allow for hands free operation. To use,
simply press the “Speaker ” key when placing or answering
a call. The telephone line will activate automatically. The
“Speaker” key will light up indicating that the speakerphone
is in-use. To hang-up, press the “Speaker ” key again.
Using The Mute Feature
A “Mute” key is provided to allow privacy during a back-
ground conversation. When the “Mute” key is activated,
the microphones in the handset and the speakerphone are
disabled. When the “Mute” feature is activated, the caller
will not hear your voice. The “Mute” key will light to show
that the feature is activated. To de-activate, press the
“Mute” key again.
14
OPERATION
HOLD LINE1 LINE2
MUTE
SPEAKER
RINGER/HOLD
IN USE

CARE AND MAINTENANCE
Wipe the telephone with a damp cloth occasionally to keep it looking new. Do not
use harsh chemicals, cleaning solvents, or strong detergents to clean the system.
Keep the telephone dry. If it gets wet, wipe it dry immediately. Liquids might
contain minerals that can corrode the electronic circuits.
Use and store the telephone only in normal temperature environments. Temperature
extremes can shorten the life of electronic devices, damage batteries, and distort or
melt plastic parts.
Keep the telephone away from excessive dust and dirt that can cause premature
wear of parts.
15

SERVICE
When problems arise during installation or service that cannot be resolved using this or related
documents, contact the TeleMatrix Technical Service department 8:30a.m. -4:30p.m. MST:
Toll Free: 1-800-462-9446
Direct: 719-638-8821
Fax: [phone]
www.telematrixusa.com
Many times a problem is either installation or user related. Please contact TeleMatrix PRIOR to
sending a telephone to our service center for repair. In the unlikely event that a factory repair be
necessary:
1. Include a brief description of the trouble that you are experiencing.
2. Include a proof of purchase for a repair under warranty.
3. Send the telephone prepaid by UPS or Parcel Post insured to:
TeleMatrix, Inc.
Customer Care Center
5025 Galley Road
Colorado Springs, CO. 80915
TeleMatrix will pay to return the repaired telephone to you. Allow 2-3 weeks for delivery.
16

STATEMENT OF LIMITED WARRANTY
TeleMatrix, Inc. (“TeleMatrix”) warrants to its customers that products manufactured by TeleMatrix are free from defects in materials and
workmanship. TeleMatrix’s obligations under this warranty are limited to repairing or replacing , at TeleMatrix’s option, the part or parts
of the products which are reported defective within five (5) years after the date of purchase. TeleMatrix will, at its option, either repair the
defective products or parts or deliver replacements for defective products or parts on an exchange basis to buyer. Products returned to
TeleMatrix under this warranty will become the property of TeleMatrix.
All warranties are subject to the following conditions:
1. If the telephones have been damaged, abused,adjusted, modified or tampered with by other than TeleMatrix authorized personnel, the warranties
above are voided.
2. Improper installation, maintenance, misuse or any cause other than ordinary application will void the above warranties.
3. This warranty is good only in the United States Of America and Canada.
4. The cost and risk of loss or damage for sending the phone to TeleMatrix will be borne by you TeleMatrix will pay to return the repaired phone to you.
5. Warranties on phones repaired by TeleMatrix are good until the end of the original warranty or 90 days whichever is longer.
6. All warranties are void from defects caused by fire, flood, natural disaster or acts of God.Proof of date of purchase is required to be submitted with
the phone when returned for warranty repair.
Some states do not allow limitations on how long an implied warranty lasts or exclusions or limitations of incidental or consequential
damages, so the above limitations or exclusions may not apply to you.
The foregoing TeleMatrix limited warranty is in lieu of all other warranties, whether oral, written expressed, implied or statutory. Implied
warranties of merchantability and fitness for a particular purpose do not apply. TeleMatrix warranty obligations hereunder are solely and
exclusively as stated herein.
TeleMatrix liability, whether based on contract, tort, warranty, strict liability or any other theory, shall not exceed the price of the individual
unit whose defect or damage is the basis of the claim. In no event shall TeleMatrix be liable for any loss of profits, loss of use of facilities
or equipment, or other indirect, incidental or consequential damages.
TeleMatrix will make every effort to satisfy its customers under the terms of this warranty. Should a dispute arise, the company does not
employ any specific dispute settlement mechanism. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
17
WARRANTY