NEC XEN IPK ANALOGUE TELEPHONE User manual

ANALOGUE TELEPHONE USER GUIDE

Table of Contents
General Information
Answering Calls
Making Calls Page 1 – 2
Placing A Call On Hold
Transferring Calls
Conference
Call Park
Tone Override Page 3 – 4
Voice Over
Call Forwarding
Paging
Call Pickup
Do Not Disturb
Account Code Page 5 – 6
Account Code Forced
ACD/UCD
Programming Station Speed Dial
Quick Reference Guide Page 7 – 8

General Information
The following should be considered when reviewing this User Guide:
Access to many features is based on system assignments. Some access
codes may vary from those stated in this user guide and not all features
may be available from your telephone.
The FLASH or RECALL key located on certain models of Analogue
Telephones can be used in place of the Hookswitch.
Answering Calls
Ringing Calls
Lift handset
Converse
Note 1: Distinctive ringing tones are provided for internal and outside calls.
Note 2: When Delayed Ringing feature is assigned, incoming calls will first ring at a
primary station. If the call is unanswered after a preprogrammed time interval,
calls will also ring at the assigned secondary station.
Call Alert Notification
With a call in progress:
Receive Call Alert Notification
Replace handset to disconnect the current call
Lift handset to converse with new call
1

Making Calls
Internal Calls
Lift handset
Dial station number or 9for the attendant (or reception)
Note 1: When calling a multiline telephone, dialling 1after the station number will
change ringing to voice, or voice to ringing.
Note 2: To directly access a personal voice mailbox, dial 7 after dialling the station number.
Outside Calls
Lift handset
Dial trunk access code i.e. 0
Dial telephone number
Converse
Last CO/PBX Number Redial
Lift handset
Dial Last Number Redial code #
Converse
Station/System Speed Dial
Lift handset
Dial Speed Dial code 77
Dial Speed Dial Memory location:
– Station Speed Dial 80 –99
– System Speed Dial 00 –79
Converse
Trunk Queuing
Upon receiving busy tone when all outside lines are busy:
Dial Trunk Queue set code 78
Replace handset
Note: When an outside line is available, your telephone will ring; lift handset and place
call (no need to dial Trunk Access code).
2

Placing a Call on Hold
Exclusive Hold
With a call in progress:
Press Hookswitch
Note 1: Replacing the handset when a call is on hold will cause the held call to
immediately ring your station.
Note 2: Once a call is placed on hold, the telephone can be used to place another
internal or outside call, or access a feature (i.e. Call Pickup). Replace handset
to return to the original party. While one outside call is on hold, another outside
call cannot be established.
Transferring Calls
With a call in progress:
Press Hookswitch
Dial station number
Announce call (optional)
Replace handset
Note 1: If the called station is busy, replacing handset will initiate a camp-on. An
unanswered camp-on or ring transferred call will recall to your telephone after a
preprogrammed time interval.
Note 2: To return to the original party, press Hookswitch twice.
Note 3: To transfer a call directly to a personal voice mailbox, dial 7 after dialling the
station number.
3

Conference
With an internal call in progress:
Press Hookswitch
Place second call (internal or external)
Announce conference
Press Hookswitch to establish conference
Note 1: Repeat above procedure to add a fourth party.
Note 2: No more than 1 outside party can participate in a conference.
Note 3: A conference may be placed on Hold by pressing Hookswitch. Replacing the
handset will cause the conference call to ring your telephone.
Call Park
With a call in progress:
Press Hookswitch
Dial Call Park set code 4*
Dial Call Park location 0 –9
Replace handset
Note: If the dialled Call Park location is busy, dial another Call Park location (0 – 9).
Retrieving a Parked Call
Lift handset
Dial Call Park retrieval code 4#
Dial Call Park location 0 –9
Converse
Tone Override
When calling a busy digital telephone:
Dial Tone Override code *
Wait for signalled party to answer
4

Voice Over
Originate
When calling a busy telephone:
Dial Voice Over Code 6
Announce message
Answer
With a call in progress:
Receive Voice Over announcement
Replace handset; first call is
terminated
Lift handset when phone rings
Converse with Voice Over
originator
SET
List handset
Dial Call Forward set code:
–Forward All 41
–Forward Busy/No Answer 43
Dial destination station number
or voicemail or trunk access code
and outside number.
Replaced handset
Note: While set, Call Forward All will override Call Forward Busy/No Answer setting.
Call Forwarding
From Your Station
CANCEL
Lift handset
Dial Call Forward cancel code:
–Forward All 42
–Forward Busy/No Answer 44
Replace handset
Paging
Lift handset
Dial Paging code:
Internal
–All Zones 51
–Zone A 52
–Zone B 53
–Zone C 54
External
–All Zones 55
–Zone A 56
–Zone B 57
–Zone C 58
–All Int. & Ext. 59
Page
Wait for Meet-Me Answer or replace handset 5

Do Not Disturb
Account Code
With an outside call in progress:
Press Hookswitch
Dial Account Code Access Code __________
Dial Account Code (16 digits maximum)
Press Hookswitch to return to held call
Call Pickup Direct
Upon hearing ringing or voice announce-
ment at another telephone:
Lift handset
Dial Call Pickup Direct code 67
Dial station number of the
telephone to be answered
Converse
Call Pickup System
Upon hearing ringing at another
telephone:
Lift handset
Dial Call Pickup code:
–All Calls 68
–CO/PBX Line 6*
–Night Call Pickup 69
Converse
Paging (Continued)...
Meet-me Answer
Lift handset
Dial Meet-Me Answer code:
–Internal page 5*
–External page 5#
Converse
Call Pickup
Cancel
Lift handset
Dial DND cancel code 42
Replace handset
Set
Lift handset
Dial DND set code 40
Replace handset
6

Log Off
Lift handset
Dial access code __________
Dial 2
Replace handset
CANCEL
Lift handset
Dial DND cancel code 42
Replace handset
Log On
Lift handset
Dial access code __________
Dial 1
Replace handset
Break Mode
SET
Lift handset
Dial DND set code 40
Replace handset
Account Code Forced
To place an outside call:
Lift handset
Dial Forced Account Code access code __________
Dial Forced Account Code (up to 13 digits)
Dial trunk access code i.e. 0 and outside number
Note 1: When calling from a station that is assigned the Account Code Forced/Verified
feature, outgoing calls will only be processed after the dialled Account Code
is verified.
Note 2: When calling from a station that is assigned the Account Code
Forced/Unverified feature, outgoing calls will only be processed after the
Unverified Account Code is dialled.
ACD/UCD
Note: Break Mode is only available while an agent is logged on.
Programming Station Speed Dial
Lift handset
Dial Speed Dial Program code 76
Dial Speed Dial Memory location 80 –99
Dial trunk access code i.e. 0 (if necessary)
Dial telephone number to be stored
Replace handset
7

Dial 0Dial Telephone Number
Dial #
Dial 77Dial 00 –99
Receive Trunk Busy IndicationDial 78
Dial Station Number
Reach Busy StationDial*
Reach Busy StationDial 6
Dial Station Number7
Hookswitch
HookswitchDial Station Number
HookswitchDial Station Number7
HookswitchPlace 2nd CallHookswitch
SET: HookswitchDial 4*Dial 0 –9
RETRIEVE: Dial 4#Dial 0 –9
Receive Voice OverReplace handset
Lift handsetConverse
Dial 51 –54Page
Dial 55 –59Page
Dial 68 for All Calls
6*for CO/PBX Calls
Dial 67Dial Station Number
SET: Dial 41 for Forward AllDial Destination Station
43 for Busy/No AnswerDial Destination Station
CANCEL: Dial 42 for Forward All, 44 for Busy/No Answer
Dial 76Dial 80 –99Dial Trunk Access Code
Dial telephone number
OUTSIDE CALLING
Outside Call
Last CO/PBX Number Redial
Speed Dial
Trunk Queue
INTERNAL CALLING
Station Call
Tone Override
Voice Over Originate
Quick Transfer to Voice Mail
WITH A CALL IN PROGRESS
Hold
Transfer
Quick Transfer to Voice Mail
Conference
Call Park System
Voice Over Answer
FROM THE INTERCOM
Internal Paging
External Paging
Call Pickup
Call Pickup Direct
Call Forward
Programming Speed Dial
Quick Reference Guide
8

Notes

The material contained herein is subject to change without prior notice
at the sole discretion of NEC Business Solutions Pty Ltd
Copyright © 2003 NEC Business Solutions Ltd
Document No. NEC-8049
Stock# 8502594
Version 1
DPA. July 2003