Telematrix Spectrum Plus DC550 User manual

This page is intentionally left blank

Congratulations on your purchase of the TeleMatrix Spectrum PLUSTM Series DC640
Digital Centrex The DC550 includes advanced features that are suitable i n today’s
business e nvironment. The DC550 i s e quipped wi th preprinted fe ature/line ke ys
which can be used to customize your telephone features and line appearance.
TeleMatrix designed the DC550 to be simple to install and easy to use. The DC550
is f or us e be hind a No rtel Me ridian Dig ital Ce ntrex environment pr ovided by y our
local telephone company. It has a two line LCD display which displays local business
telephone features and switch features that are provided by your telephone service
provider. Switch features must be ordered from your local telephone provider. Local
features provide you the convenience of customizing your DC550 telephone for your
personal use.
The DC550 Digital Centrex Telephone is a precision electronic device that requires
minimum maintenance. Please be sure to read the contents set forth in the user’s
guide to become familiar with connecting and the functionality of this product.
Contact your T elephone Admi nistrator or y our l ocal te lephone Cus tomer S ervice
Representative for proper set up of your telephone network.
3
As specified by FCC regulation, we are required to inform you of specific governmental and
compliance regulatory requirements, safety notices, safety instructions and other informative
information. TeleMatrix, Inc. provides this information in a separate manual. We pack the
separate Compliance and Safety Manual within each outer box or product box when shipped.
Prior to reading this operation manual and prior to setting up your telephone, please refer to
the Compliance and Safety Manual.

Features .........................................………...................................... 5
Controls …….................................................................................. 6
Part List ……………………………………………………………………………………………...….. 10
Installation ....……......................................................................... 11
Wall Mounting .....…..............................……................................... 14
Programming ..……..............................…....................................... 16
LCD Display/Caller Identification …………..…..………………………………..……... 29
Headset Installation and Operation……........…................................... 32
Operation ………………………………………………………………………...……………………. 34
Care and Maintenance ……………………………………………………………………….…. 40
Service ………………………………………………………………………………………………….. 41
Warranty ………………………………………………………………………………………………. 42
FCC Compliance and Safe ty I nstructions, Warra nty and Se rvice Information may
be f ound in a s eparate m anual w ithin th is pa ckage. I f th ese/this ma nual is n ot
found in this products packaging, then immediately contact your local supplier
4

•Digital Centrex Operation with multi-line functionality
•SteelTrapTM Memory Technology (No Batteries Required)
•FreeSpeechTM Talk Feature: Allows Free Toggle between Handset, Headset and
Speakerphone
•Eleven (11) Access Feature Keys with LED Indicators (Key #M01-M11)
•TouchLiteTM One Touch Message Retrieval Key (Key #M12)
•Visual Message Waiting Indication and Visual Ringing Indicator
•Large, 2-line x 24-Character LCD Display
- Contrast Adjustable, 16-step
- Backlit LCD Display
- Display for Additional Call Information
- Programmable Date & Time
- Programmable Date and Time Format; 12 or 24 Hour Clock
- Ten (10) Programmable Dialing Memory Locations; 20 digit capacity
- Elapsed Call Timer
- Multiple Language Support; English, Spanish, and French
•LCD Display Management Keys; Up and Down Scrolling
•LCD Display Programming Keys; Exit, Select, Save
•Hands Free 2-Way Speakerphone (Half Duplex) with LED Indication
•Headset Port with ON/OFF Key (built-in Amplifier) with LED Indicator
•Speaker, Handset, Headset, and Ringer Volume Control (Soft Key Toggle Switch)
•ADA Compliant Handset with 16-step Volume Control
•Microphone Mute Key with LED Indication
•Electronic Hold Key (must be provisioned for hold)
•Programming Keys; Program, Memory, Pause, Store, Up, and Down
•Memory Review Key
•Pause Key for Programming a 1.0 Second Timing Delay
•Release Key to Disconnect Call
•On Hook Pre-dialing Feature; On Hook Dialing (User Set Up)
•User Programmable Answering Default Location; Headset or Speaker
•Programmable Primary Directory Number (PDN)
•LED Indicators show ON/OFF, Flash and Wink Key Status
•Telephone Reset Feature (removes all data)
• Wall Mount or Desktop Placement
5

6

1. Access Feature Keys ….…………..…………... Eleven (11) illuminated pr ogrammable on e-
touch ke ys used fo r l ine or Ce ntrex fe ature
acce ss.
2. To uchliteTM Key...……………………….……….... Message Wai ting L amp (L ED i ndicator) t hat
blinks to in dicate a n ew mes sage in th e
user’s vo ice m ail b ox (use r m ust b e
subscribed to a messaging system).
3. Release Key …………...…………………...……… Used to dis connect the line, place a new call
or exit the programming mode.
4. Store Key ………...…………………………….….… Used t o p rogram a si ngle, re adily avai lable
number for later retrieval.
5. Pause Key ...............................………… Used to program a 1.0 second timing delay
in speed dial memory or on hook dialing.
6. Memory Key ................………………………. Used to initiate ten (10) programmed
memo ry locations.
7. Programming Key .............................… Used to initiate programming mode.
8. Hold Key ……………………………………………..… Key used for placing callers on hold.
9. Mute Key …………………………….………………... Lighted key used for disabling the handset,
headset and speakerphone microphone.
10. Headset ON/OFF Key ……………………………. Used to turn the headset ON or OFF. LED
Ind ication.
11. Numeric Dial Pad ………………...………………. Used for outbound dialing.
12. Speaker Key .………………...................…… Used to turn the speakerphone ON or OFF.
LED Indication.
13. Volume Bar …………………..……………………….. Adjusts t he l oudness i ndependently fo r t he
handset receiver, the headset, speaker and/
or ringer.
14. Up and Down Scroll Key ..….........……..… Used to scroll the LCD through the program
menu and Memory Dial records. Also used to
adjust LCD contrast.
15. Exit Key ..………................…….....….…..… Used t o e xit programming mo de or memory
dialin g mode.
16. Select Key ……………………………..…………..... Used for programming settings.
17. Save Key ……………………………………………... Used to save programmed settings.
18. Handset ……………………………….…………...... Hearing-aid compatible handset.
19. LCD Display ...............…….............……… Large adjustable backlit LCD display.
7

8

1. Line Jack …...…………………………………… Modular receptacle for connecting the line
cord.
2. Headset Jacks ............................. Convenient RJ port or 2.5mm coaxial port
used to connect an optional headset.
3. Handset Jack .............................. Connection for handset coil cord.
4. Power Adapter Receptacle ……..……. For optional coaxial power adapter.
5. Elevation Stand Lock ……………………… Used to “lock” the elevation stand.
9

Parts Check List
The following parts are included with the Spectrum PLUSTM DC550:
1. Bas e Unit
2. H andset
3. 15 foot Modular telephone line cords (2).
4. 10 foot Modular coiled handset cord.
5. 6 inch Modular wall mount line cord.
6. Power Adapter with Pass-Through AC Outlet.
7. Eleven (11) Preprinted Feature Keycaps
8. Fifteen (15) Clear Keycaps
9. Preprinted Feature Key Index Sheet and Blank Labels
10
NOTE: Spectrum PLUSTM Line Cords are 6-Pin 6-Conductor Line
cords (6P6C line cord). Replacement Line Cords must be same.

Power Outlet Required
The Sp ectrum PLUSTM Series te lephone requires exter nal po wer f rom a
standard 120V outlet (60Hz). Upon loss of electrical power, the telephone
will operate. All the fea tures will work however, only t he 2 bottom right
keys will have LED illumination . Dial Tone will be available as long as the
dial tone is available from the telephone company.
Caution
•Never install telephone wiring during a lightning storm.
•Never i nstall t elephone j acks i n wet l ocations u nless t he j ack i s
specifically designed for wet locations.
•Never t ouch uni nstalled te lephone wi res or ter minals unl ess the
telephone line has been disconnected at the network interface.
•Use caution when installing or modifying telephone lines.
IMPORTANT!
The telephone will not function if the line cord connections are not correct. Be
sure th at th e te lephone lin e c ord c onnections are n ot rev ersed
(“LINE”/”PHONE”). Attach the line cords to th e power adapter and the wall be-
fore c onnecting to the t elephone. S pectrumPLUSTM Lin e C ords are 6- Pin 6-
Conductor Li ne co rds (6 P6C l ine co rd) . Re placement Li ne Co rds m ust be t he
same. The DC550 is polarity sensitive. Tip and ring cannot be reversed.
!
11

12
120V AC Outlet Recovery Power Adapter (provided)
The 120 VOL T A C OUTLET ADAP TER i s a p roprietary TeleMatrix pr oduct. It p ro-
vides both the telephone lines and the power source in one cable (6P6C line cord)
and is designed to recover the use of the AC power outlet.
Connector Configuration
The 120V O utlet Recovery Power Adapter ha s two (2) mo dular jacks. One jack i s
labeled “LINE INPUT” and the other jack is labeled “TO PHONE”. These jacks allow
for a fully modular installation.
Power Adapter “LINE” Connection
The power adapter s “L INE INPUT” c onnec-
tion is us ed to c onnect the te lephone l ine
from the wal l jac k to the po wer adapter .
Using o ne o f the 15-f oot modular te lephone
line co rds, connect on e en d o f t he c ord t o
the RJ14 te lephone jack on the wall or base
board. The remaining end o f the l ine c ord
plugs i nto the “L INE ” s ide of the p ower
adapter.
Power Adapter “PHONE” Connection
The p ower adapter “ TO PH ONE” c onnector i s
used to p rovide bo th the te lephone l ine and
the po wer s ource to ope rate the te lephone.
Using o ne of the 15-f oot m odular te lephone
line cords, plug one end of the l ine cord into
the back of the telephone. Plug the remaining
end to the po wer ada pter jac k l abeled “T O
PHONE”.
Troubleshooting Note: If there is no power to the telephone
after c onnecting the line c ords, c heck to s ee if the line cords
were inserted in the opposite sides of the adapter.

13
Wall Mounting the Spectrum PLUSTM Telephone
NOTE: Be sure that all line cord connections are made prior to installing the Wall Mount Wedge.
An optional direct connect coaxial power supply can be used or the provided power supply can be used.
Connecting the Handset Cord
A 10-foot modular coil handset cord is
provided. ( Be sure that the wall/desk
elevation stand has not been
attached). To i nstall the co rd, simply
plug the short straight end o f the
handset cord into the modular jack on
the handset. The long straight end of
the hands et c ord pl ugs i nto the jac k
labeled “Handset” l ocated on the b ot-
tom of the SpectrumPLUSTM base unit.
Place t he l ine co rd i nto t he h andset
coil c ord channel lo cated d irectly
below the jack.
The S pectrum P LUSTM was design ed to be
conveniently w all mou nted w ithout r equiring
additional hardware.
Follow these easy steps:
1.The handset r etaining c lip mu st be in th e
correct p osition t o se cure t he h andset i nto
the handset cradle. Engage the clip with your
fingers a nd pu ll th e c lip f orward ( towards
you), rotate th e c lip 180º an d s nap th e c lip
back into pla ce ( figure 1) . Th e r etaining c lip
cannot be removed.
RETAINER CLIP
figure 1
1. UNSNAP
2. ROTATE 180 .
3. SNAPINTOPLACE.
NOTE: CLIP IS
SPRING LOADED
1.LIFT CLIP OUT WITH
FINGERS. IT CANNOT BE
REMOVED BECAUSE IT IS
SPRING LOADED.
2. ROTATE THE CLIP 1800
AND IT WILL SMAP BACK
INTO THE OPPOSITE
POSITION. AN
EXTENDED PLAS-
TIC BUMP WILL
BE FACE-UP FOR WALL
MOUNTING


14
2. T he S pectrum PLUSTM h as pr ovisions f or a
mounting w edge th at mu st be correctly
positioned. T his w edge allows the tel ephone t o
be viewed at a c orrect angle w hen the phone is
wall mo unted. Remo ve t he w edge f rom t he
phone base (figure 2).
3. Secure the line cord, coil cord and any wiring
in place prior to installing the wall mount wedge.
The w all mou nt bas e has ex tra large w iring
channels a nd s train r elief poles f or c ontaining
the wi res i n a n eat an d orderly way. Wrap t he
wires around the strain relief poles and then se-
cure the wires through the channel.
4. T o wall mou nt, place th e narrow edge at th e
top edge of the phone base and slide th e wedge
upward into place (figure 3).
5. Loc k th e w all mou nt i nto pos ition by s liding
the locking button to the right (figure 4).
Note: A 6-inch line cord is provided for when
the telephone is to be wall mounted. Connect
one end of the line cord to the phone jack and
the other end to the wall jack. Be sure to con-
nect the power cord and line cords before plac-
ing mounting wedge on the bottom base. An
optional coaxial power supply can be used in
place of the supplied power supply. See your
local distributor for information.
!
To in stall th e w edge f or d esk mounting, be s ure the loc k mec hanism is pos itioned to th e
left, clear of the locking arm. Place the wedge in the slots, wide end toward top of phone
base unit, and slide the wedge upward into position. Lock the wedge into place.
Desk Mounting
Wall Mounting the Spectrum PLUSTM Telephone (continued)
figure 2
Replace Mounting Wedge
Figure 3
Replace Mounting Wedge
figure 4
Lock Mounting Wedge

15
Agent
Agent Avail
Agt Status
Ans Agent
Ans Emergency
Auto Callback
Auto Dial
Auto Line
Call Agent
Call Fwd
Call Park
Call Supv
Call Wait
Conf
Conf 3
Conf 6
Conf/Transfer
Cwt Cancel
DND
Dir Pickup
Dis Agt Sum
Disp Queue
Drop
EMK
Emergency
End To End
Exec Msg Wtg
Flex Call
Force Call
I/C
I/C Group
In Calls
Inspect
Interflow
Leave Msg
LOB
Make Busy
MCH
Night Serv
Not Ready
Obs Agent
Override
Park
Page
Pwr Features
Pickup
Priv Rls
Privacy
Queue
Queue Status
Query Busy
Redial
Ring Again
Spd Call
Supervisor
Time/Date
Transfer
UCD
Wake
Key Selections (Printed on labels)
Installing Access Feature Keycaps
Eleven ( 11) p reprinted a ccess feature
keycaps are provided for placement on
the access fea ture ke ys. These ke y-
caps i dentify t he k eys use. Th ere a re
15 c lear k eycaps pro vided for p rinted
labels to be inserted.
To i nstall the pre-printed keys, simply
remove t he clear ke ycap b y p ulling i t
up with a f ingernail o r s harp o bject.
Replace wi th the pre printed keyc aps
or pl ace hand written paper i ndex
sheets u nder a cl ear k eycap. Po sition
the k eycap o nto the key and pre ss
downward to snap the k eycap on.
(figure 1)
Contact your local telephone adminis-
trator fo r s pecific in struction o f t he
keys to use and their location.
Figure 1

Programming Keys
The Spectrum PLUSTM DC550 supports the Nortel Meridian Digital Centrex System
Environment. The f ollowing page s s how di agrams o n how to p rogram di fferent
features of the telephone.
Simply follow the instructions on the LCD screen. The keys below are used to program the
telephone.
PROGRAM KEY (located on base)
To enter into the programming mode, press the “PROGRAM” key.
EXIT KEY*
To exit the program mode, press the “EXIT” key.
SELECT KEY*
To select the feature needing to be programmed an d advance the LCD screen to th e next
screen, press the “SELECT” key.
SAVE KEY*
To save the feature selected, press the “SAVE” key.
ARROW KEYS*
Use the “UP” and “DOWN” keys to scroll through the Programming Menu or Memory Dial
records.
16
•Programming must be done with the power adapter plugged into the wall.
•Programming must be performed with the telephone on-hook.
•A maximum of 20 digits can be entered into each memory dial locations, including Pauses.
* LCD Display Information Management Keys
The S pectrum PLUSTM is e quipped wi th f ive L iquid Cr ystal Di splay
(LCD) Manage ment Keys that ar e us ed to support pro gramming o f
the telephones and to scroll through the displayed information.
SaveSelectExit

The Spectrum PLUSTM DC550 Quick Programming Guide is a summary list of set up
options. Additional detailed instructions are provided in the manual.
Quick Program Guide
The S pectrum PLUSTM DC550 re quires simple i nitial pr ogramming th at all ows the
user to personalize the telephone setup.
Programming Local User Preferences
17
PREDIAL?
CALL TIMER?
TIME AND DATE
FORMAT?
TIME AND DATE SET?
SPEAKERPHONE MODE
LANGUAGE?
Enable/Disable Keypad
Predialing
Enable/Disable Call Timer
Back to 1st Menu
Formats Time and Date
Display Options
Set Time and Date
Enable/Disable Speaker
Mute Features
PROG
Programming is initiated by
quickly pressing the
“PROGRAMMING” key.
LANGUAGE?
RING VOLUME?
Set up language
SPEAKER VOLUME?
HEADSET VOLUME?
MEMORY DIAL
NUMBERS?
DEFAULT ANSWER
DEVICE?
Adjust Ring
Volume Default
Adjust Speaker
Volume Default
Adjust Headset
Volume Default
HANDSET VOLUME?
Adjust Handset
Volume Default
Program 10-Memory
Dialing Numbers
VM PIN NUMBER?
VM SECONDS OF WAIT?
Enter (PIN) Personal
Identification Number
Seconds to Wait Prior to
PIN dialing
VM ONE-TOUCH
MESSAGING?
Enable/Disable One
Touch Messaging
Select the Speaker or
Headset for Answering
Default
Independent feature keys are pressed to program
these operations;
1. Adjust the LCD Display Contrast by pressing
UP/DOWN key.
2. Store number into memory by pressing the
STORE# key

Programming the Speed Call / Dial Feature Key
A popular feature of The Spectrum PLUSTM DC550 is Speed Calling. Once it is programmed by the
Central Office, this advanced feature allows you to dial a telephone number using one or two dig-
its on the keypad. Speed Call/Dialing allows you either 10 one-digit codes (0-9) or up to 70 two-
digit codes (00-69). To find out what code types are available to you contact your local telephone
administrator o r Cu stomer Servi ce Represen tative. T he dialin g f ormats are p rogrammed by t he
Central Office who supports the Digital Centrex Environment.
Programming Central Office (C.O.) Features
Central O ffice ( C.O.) f eatures mu st be a ctivated b y y our loc al te lephone a dministrator or local
telephone company Customer Service Representative. Once this is complete, simply label the Ac-
tive Feature Keys to match the programmed C.O. features.
The Spectrum PLUSTM Telephone allows for eleven (11) programmable advanced feature keys to
interact w ith th e local teleph one Digital C entrex network. Th e call ou t of th ese k eys h ave been
determined by y our loc al tel ephone a dministrator or tele phone c ompany C ustomer S ervice
Representative. T he programmin g is don e by th e Central Of fice su pporting th e Digital C entrex
Environment.
Programming the Message Waiting (MW) Indicator Light
Another popu lar S pectrum P LUSTM DC 550 f eature is th e V oice M ail an d M essage W aiting ( MW)
Light Indicator. I t is a dual function bu tton. One u se i s fo r Me ssage Wai ting I ndication i ndicator
that will blink repetitively to indicate that a new message is in the user’s voice mailbox.
The other purpose allows the user to simply press the TouchliteTM button key to connect automati-
cally into their voice mail. When this feature key is programmed properly, the PIN number dialing
is delayed until after the messaging service requests a password. Voice Mail (VM) requires provi-
sioning a t th e C entral O ffice bu t th e w ait tim e a nd P IN a re pr ogrammed b y th e u ser in to th e
DC550. The Digital Centrex telephone service provider has to ac tivate the voice mail f eature for
the light to illuminate and work properly.
Programming Other System Features
There are ma ny system features the Digital C entrex telephone service offers. These are requ ired
to get the telephone features to function. Like most business entities that use the Digital Centrex
environment, th e f eature choices are pre- determined an d pre-programmed in to y our teleph one
network system. Your local telephone administrator or local telephone company Customer Service
Representative w ill a nswer th ese qu estions a bout y our C .O. s ervices a nd pr ovisioning of th ese
features. The telephone will interact with the feature choices you make once the programming is
completed within the telephone’s network environment.
18

19
Programming Users Telephone Features
The S pectrum P LUSTM DC550 all ows f or th e u ser t o c ustomize th e te lephone to th e u ser’s
preference w hen operatin g. T he f ollowing page s pr ovide in structions on h ow th ese option s
are programmed.
Setting Up Language
The te lephone LCD ha s the abili ty to
display 3 languages: Engli sh, Fr ench,
and Spanish.
1. Press the “PROGRAM” key ( Figure
1). Press the “UP” or “DOWN” key
until t he d isplay r eads
“LANGUAGE?” (Figure 2).
2. To activate, press the “SELECT” key
(Figure 3).
3. The LCD wi ll d isplay “ ENGLISH”.
Press the SAVE k ey or pre ss the
“UP” or “DOWN” key to continue .
French or Spanish are the remaining
options (Figure 4a, 4b, 4c).
4. Press “SAVE” w hen t he c orrect
language is displayed.
5. Press “EXIT” to exit the pr ogram
mode or pre ss “ UP” or “ DOWN” t o
continue scrolling through the
program mode.
SaveSelectExit
PROGRAM
Figure
THEN PRESS
L A N G U A G E ?
↓= P r e v ( S e l e c t ) N e x t = ↑
Figure DISPLAY WILL READ
Save
Select
Exit
Figure PRESS SELECT KEY
L a n g u a g e :
[ E n g l is h ] ( S a v e )
Figure Press SAVE or SELECT to continue
L a n g u a g e :
[ F r a n ća i s ] ( S a v e )
Figure Press SAVE or SELECT to continue
L a n g u a g e :
[ E s p a ñ o l ] ( S a v e )
Figure Press SAVE or SELECT to continue

Programming the Stored Record Memory
The Spectrum PLUSTM DC550 allows for up to ten (10) number records to be s tored in the
LCD memory for frequently dialed calls. This section describes the programming for the ten
(10) LCD Memory locations. These programmed numbers will be saved in LCD Memory.
Programming Location
Memory Records
The telephone has the ability to s tore
10 te lephone number s i nto me mory
for future dialing.
1. Press the “PROGRAM” key (Figure
1). Press the “UP” or “DOWN”
key until the display reads
“MEMORY DIAL NUMBERS?”
(Figure 2).
2. To ac tivate, p ress the “ SELECT”
key (Figure 3).
3. Select a memory location by scroll-
ing through the LCD Display. Enter
the number to be saved. Be sure to
enter a “1” and ar ea co de wh en
required by y our a reas te lephone
company (Figure 4).
4. Press “SAVE” to s ave the number
in memory. Note that the first saved
record will be store in location “M0”.
The second and third records will be
stored i n “M1”, “M2” …”M09” l oca-
tions (Figure 5).
5. Press “EXIT” to exit the p rogram
mode or p ress “UP” or “DOWN” to
continue s crolling t hrough the
program mode. (Figure 6)
SaveSelectExit
PROGRAM
Figure 1
THEN PRESS
↓= P r e v ( S e l e c t ) N e x t = ↑
M E M O R Y D I A L N U M B E R S ?
Figure 2 DISPLAY WILL READ
Save
Select
Exit
Figure 3 PRESS SELECT KEY
Save
Select
Exit
Figure 5 PRESS SAVE KEY
M 0 : 1 7 1 9 6 3 8 8 8 2 1 ( S a v e )
M e m o r y D i a l N u m b e r s :
Figure 4 ENTER NUMBER TO BE STORED
Save
Select
Exit
Figure 6 PRESS ARROW KEY OR EXIT
20