Telestream PRISM MPI-UP PHY-12G Quick start guide

PRISM MPI-MPX
Media Analysis Platform
Field Upgrade Instructions
www.telestream.net
075-1133-00

Copyright © 2020 Telestream, LLC and its Affiliates. All rights reserved. Telestream products are covered by U.S. and foreign patents, issued
and pending. Information in this publication supersedes that in all previously published material. Specification and price change privileges
reserved. TELESTREAM is a registered trademark of Telestream, LLC. All other trade names referenced are the service marks, trademarks,
or registered trademarks of their respective companies.
Telestream products are covered by U.S. and foreign patents, issued and pending. Information in this publication supersedes that in all
previously published material. Specifications and price change privileges reserved.
TELESTREAM is a registered trademark of Telestream, LLC.
Contact Telestream
Telestream, LLC
848 Gold Flat Road
Nevada City, CA 95959
USA
For product information, sales, service, and technical support:
Worldwide, visit www.telestream.net/telestream-support/video/support.htm to find contacts in your area.

PRISM Field Upgrade Kit Instructions
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Table of Contents
Important compliance and safety information .......................................................ii
Kit description........................................................................................................ 1
Supported upgrades ......................................................................................... 1
Kit parts list ..................................................................................................... 1
MPI hardware upgrades ......................................................................................... 2
Recommended tool list .................................................................................... 2
Upgrade the PRISM MPI Eye mezzanine board ............................................. 3
MPX hardware upgrades...................................................................................... 10
Recommended tool list .................................................................................. 10
Upgrade the PRISM MPX Eye mezzanine board.......................................... 11
Upgrade the instrument firmware ........................................................................ 21
Upgrade the software license ............................................................................... 24
Verify the hardware upgrade................................................................................ 25

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PRISM Field Upgrade Kit Instructions
Important compliance and safety information
United States of America Compliance Notices
Class A Interference Statement
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15, Subpart B of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
commercial installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. Operation of
this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
FCC Caution
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation.
Safety
UL 61010-1: 2012 R4.16: Safety Requirements for Electrical Equipment for
Measurement, Control, and Laboratory Use - Part 1: General Requirements.
Environmental
Perchlorate Materials: this product contains one or more type CR lithium batteries.
According to the state of California, CR lithium batteries are classified as perchlorate
materials and require special handling.
See www.dtsc.ca.gov/hazardouswaste/perchlorate for additional information.
Canada Compliance Notices
Department of Communications Radio Interference Regulations
This digital apparatus does not exceed the Class A limits for radio-noise emissions from
a digital apparatus as set out in the Radio Interference Regulations of the Canadian
Department of Communications. This Class A digital apparatus complies with Canadian
ICES-003.
Reglement sur le brouillage radioelectrique du Quadstere des

PRISM Field Upgrade Kit Instructions
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Communications
Cet appareil numerique respecte les limites de bruits radioelectriques visant les appareils
numeriques de classe A prescrites dans le Reglement sur le brouillage radioelectrique du
Quadstere des Communications du Canada. Cet appareil numerique de la Classe A est
conforme a la norme NMB-003 du Canada.
Safety
CAN/CSA-22.2 NO. 61010-1-12 + Gil + Gl2:: Safety Requirements for Electrical
Equipment for Measurement, Control, and Laboratory Use - Part 1: General
Requirements.
Sécurité
CAN / CSA-22.2 NO. 61010-1-12 + Gil + Gl2 :: Exigences de sécurité pour l'électricité
Matériel de mesure, de contrôle et d'utilisation en laboratoire - Partie 1: Généralités
Exigences.
European Union and European Free Trade Association (EFTA) Compliance Notices
This equipment may be operated in the countries that comprise the member countries of
the European Union and the European Free Trade Association. These countries, listed in
the following paragraph, are referred to as The European Community throughout this
document:
AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CZECH REPUBLIC, DENMARK,
ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND,
ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS,
POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN,
UNITED KINGDOM, !CELANO, LICHTENSTEIN, NORWAY, SWITZERLAND
Declaration of Conformity
Marking by the “CE” symbol indicates compliance with the Essential Requirements of
the EMC Directive of the European Union 2014/30/EU
This equipment meets the following conformance standards:
Safety
EN 61010-1: Safety Requirements for Electrical Equipment for Measurement, Control,
and Laboratory Use - Part 1: General Requirements
Low Voltage Directive 2014/35/EU
Emissions
EN 55032: 2012 + AC: 2013, CISPR 32: 2015, EN 61000-3-2: 2014,
EN 61000-3-3: 2013

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PRISM Field Upgrade Kit Instructions
Immunity
EN 55103-2: 2009, EN 61000-4-2: 2009,
EN 61000-4-3: 2006 + Al: 2008 + A2: 2010, EN 61000-4-4: 2004 + Al: 2010,
EN 61000-4-5: 2006, EN 61000-4-6: 2009, EN 61000-4-11: 2004
Environments: E2
Warnings
Warning! This is a Class A product. In a domestic environment, this product may cause
radio interference, in which case, the user may be required to take appropriate measures.
Achtung! Dieses ist ein Gerat der Funkstorgrenzwertklasse A. In Wohnbereichen konnen
bei Betrieb dieses Gerates Rundfunkstorungen auftreten, in welchen Fallen der Benutzer
fur entsprechende Gegenmal3nahmen verantwortlich ist.
Attention! Ceci est un produit de Classe A. Dans un environnement domestique, ce
produit risque de creer des interferences radioelectriques, ii appartiendra alors a
l?utilisateur de prendre les mesures specifiques appropriees.
Notes:
1. For Compliance with the EMC standards listed here, high quality shielded interface
cables should be used.
2. Emissions which exceed the levels required by this standard may occur when this
equipment is connected to a test object.
Environmental Compliance
This section provides information about the environmental impact of the product.
Product end-of-life handling
Observe the following guidelines when recycling an instrument or component:
Equipment recycling
Production of this equipment required the extraction and use of natural resources. The
equipment may contain substances that could be harmful to the environment or human
health if improperly handled at the product's end of life. To avoid release of such
substances into the environment and to reduce the use of natural resources, we encourage
you to recycle this product in an appropriate system that will ensure that most of the
materials are reused or recycled appropriately.
This symbol on the product or its packaging indicates that this product complies with the
applicable European Union requirements according to Directives 2012/19/EU and
2006/66/EC on waste electrical and electronic - equipment (WEEE) and batteries.
It also indicates that this product must not be disposed of with your other household
waste. Instead, it is your responsibility to dispose of your waste equipment by handing it
over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of
disposal will help conserve natural resources and ensure that it is recycled in a manner

PRISM Field Upgrade Kit Instructions
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that protects human health and the environment. For more information about where you
can drop off your waste for recycling, please contact your local authority, or where you
purchased your product.
Battery Recycling
This product may contain a rechargeable battery, which must be recycled or disposed of
properly. Please properly dispose of or recycle the battery according to local government
regulations.
Transporting Batteries or products with Batteries in them
The capacity of the lithium ion secondary battery shipped with this product is under 100
Wh. The lithium content of the installed primary battery is under 1 g. Each battery meets
the applicable requirements of UN Manual of Tests and Criteria Part Ill Section 38.3.
Battery quantity is under the limit for shipment according to Section II of the relevant
Packing Instructions from the IATA Dangerous Goods Regulations. Consult your air
carrier for applicability and determination of any special lithium battery transportation
requirements.
Restriction of Hazardous Substances
This product is classified as an industrial monitoring and control instrument, and is not
required to comply with the substance restrictions of the RoHS 3 Directives 2011 /65/EU
and EU 2015/863 until July 22, 2021. This product does, however, comply with the
RoHS 2 Directive 2011/65/EU.
Korea Compliance Statement
Taiwan Compliance Statement

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PRISM Field Upgrade Kit Instructions
Japan Compliance Statement
Important Safety Information
This manual contains information and warnings that must be followed by the user for
safe operation and to keep the product in a safe condition.
To safely perform service on this product, see the Service safety summary that follows
the General safety summary.
General Safety Summary
Use the product only as specified. Review the following safety precautions to avoid
injury and prevent damage to this product or any products connected to it. Carefully read
all instructions. Retain these instructions for future reference.
Comply with local and national safety codes.
For correct and safe operation of the product, it is essential that you follow generally
accepted safety procedures in addition to the safety precautions specified in this manual.
The product is designed to be used by trained personnel only.
Only qualified personnel who are aware of the hazards involved should remove the cover
for repair, maintenance, or adjustment.
Before use, always check the product with a known source to be sure it is operating
correctly.
While using this product, you may need to access other parts of a larger system. Read the
safety sections of the other component manuals for warnings and cautions related to
operating the system.
When incorporating this equipment into a system, the safety of that system is the
responsibility of the assembler of the system.
To Avoid Fire or Personal Injury
Use proper power cord: Use only the power cord specified for this product and certified
for the country of use. Do not use the provided power cord for other products.
Ground the product: This product is grounded through the grounding conductor of the
power cord. To avoid electric shock, the grounding conductor must be connected to earth
ground. Before making connections to the input or output terminals of the product,
ensure that the product is properly grounded. Do not disable the power cord grounding
connection.

PRISM Field Upgrade Kit Instructions
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Power disconnect: The power cord disconnects the product from the power source. See
instructions for the location. Do not position the equipment so that it is difficult to
operate the power cord; it must remain accessible to the user at all times to allow for
quick disconnection if needed.
Observe all terminal ratings: To avoid fire or shock hazard, observe all rating and
markings on the product. Consult the product manual for further ratings information
before making connections to the product. Do not apply a potential to any terminal,
including the common terminal, that exceeds the maximum rating of that terminal.
Do not operate without covers: Do not operate this product with covers or panels
removed, or with the case open. Hazardous voltage exposure is possible.
Avoid exposed circuitry: Do not touch exposed connections and components when power
is present.
Do not operate with suspected failures: If you suspect that there is damage to this
product, have it inspected by qualified service personnel.
Disable the product if it is damaged. Do not use the product if it is damaged or operates
incorrectly. If in doubt about safety of the product, turn it off and disconnect the power
cord. Clearly mark the product to prevent its further operation.
Before use, inspect voltage probes, test leads, and accessories for mechanical damage
and replace when damaged. Do not use probes or test leads if they are damaged, if there
is exposed metal, or if a wear indicator shows.
Examine the exterior of the product before you use it. Look for cracks or missing pieces.
Use only specified replacement parts.
Do not operate in wet/damp conditions: Be aware that condensation may occur if a unit
is moved from a cold to a warm environment.
Do not operate in an explosive atmosphere.
Keep product surfaces clean and dry: Remove the input signals before you clean the
product.
Provide proper ventilation: Refer to the manual's installation instructions for details on
installing the product so it has proper ventilation.
Slots and openings are provided for ventilation and should never be covered or otherwise
obstructed. Do not push objects into any of the openings.
Provide a safe working environment: Always place the product in a location convenient
for viewing the display and indicators.
Be sure your work area meets applicable ergonomic standards. Consult with an
ergonomics professional to avoid stress injuries.
Use only the Telestream rackmount hardware specified for this product.

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PRISM Field Upgrade Kit Instructions
Service Safety Summary
The Service safety summary section contains additional information required to safely
perform service on the product. Only qualified personnel should perform service
procedures. Read this Service safety summary and the General safety summary before
performing any service procedures.
To avoid electric shock: Do not touch exposed connections.
Do not service alone: Do not perform internal service or adjustments of this product
unless another person capable of rendering first aid and resuscitation is present.
Disconnect power: To avoid electric shock, switch off the product power and disconnect
the power cord from the mains power before removing any covers or panels, or opening
the case for servicing.
Use care when servicing with power on: Dangerous voltages or currents may exist in this
product. Disconnect power, remove battery (if applicable), and disconnect test leads
before removing protective panels, soldering, or replacing components.
Verify safety after repair: Always recheck ground continuity and mains dielectric
strength after performing a repair.
Terms in the Manual
These terms may appear in this manual:
WARNING. Warning statements identify conditions or practices that could result in
injury or loss of life.
CAUTION. Caution statements identify conditions or practices that could result in
damage to this product or other property.
Terms on the Product
These terms may appear on the product:
DANGER indicates an injury hazard immediately accessible as you read the marking.
WARNING indicates an injury hazard not immediately accessible as you read the
marking.
CAUTION indicates a hazard to property including the product.
Symbols on the Product
When this symbol is marked on the product, be sure to consult the manual to find out the
nature of the potential hazards and any actions which have to be taken to avoid them.
(This symbol may also be used to refer the user to ratings in the manual.)
The following symbol(s) may appear on the product:

PRISM Field Upgrade Kit Instructions
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General Safety Product Specific Statements
Use the product only as specified. Review the following safety precautions to
avoid injury and prevent damage to this product or any products connected to it.
Carefully read all instructions. Retain these instructions for future reference.
Comply with local and national safety codes.
For correct and safe operation of the product, it is essential that you follow
generally accepted safety procedures in addition to the safety precautions specified
in this manual. The product is designed to be used by trained personnel only.
Only qualified personnel who are aware of the hazards involved should remove
the cover for repair, maintenance, or adjustment.
Before use, always check the product with a known source to be sure it is
operating correctly.
This product is not intended for detection of hazardous voltages.
Use personal protective equipment to prevent shock and arc blast injury where
hazardous live conductors are exposed.
When incorporating this equipment into a system, the safety of that system is the
responsibility of the assembler of the system.
WARNING. Dangerous voltages may be present. To prevent electrical shock,
disconnect the power cord from the unit before starting the upgrade procedure.
Failure to do so could cause serious injury or death. This product does not provide
the AC Mains power switch.
CAUTION. Many components within the instrument are susceptible to static-static
discharge damage. To prevent static discharge damage, service the product only in a
static-free environment. Observe standard handling precautions for static-sensitive
devices while installing this kit. Always wear a grounded wrist strap, grounded foot
strap, and static resistant apparel while installing this kit.
NOTE. The GPIO board is only supported by the rear panel plate. When removing
the rear panel plate be aware that the GPIO board is now loose and take steps to
support it.

PRISM Field Upgrade Kit Instructions
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Kit description
This document provides instructions for replacing the mezzanine board with the
new Eye mezzanine board, upgrading the firmware to version 1.6 (or above),
and updating the software license. The kit applies to the following PRISM
instruments:
•PRISM MPI Media Analysis
•Platform PRISM MPX Media Analysis Platform
Supported upgrades
These hardware upgrades are supported by this document:
•MPI-UP PHY-12G. Add SDI Physical Layer Measurement Package to
the MPI product; includes automated measurement of 12G/3G/HD/SD-
SDI Eye pattern parameters, jitter parameters and jitter waveform
display.
(Option MP-FMT-4K required for 12G support)
•MPX-UP PHY-12G. Add SDI Physical Layer Measurement Package
to the MPX product; includes automated measurement of
12G/3G/HD/SD-SDI Eye pattern parameters and jitter parameters and
jitter waveform display.
(Option MP-FMT-4K required for 12G support)
Kit parts list
This table lists the parts that are supplied with the upgrade kit.
Quantity
Part Number
Description
1 878-1285-XX ASSEMBLY, CIRCUIT BOARD,12G EYE MEZZ, 3895134XX
2 211-1117-XX SCREW, MACHINE; 4-40 X 0.187, PAN HEAD, STEEL, ZINC
FINISH, T-10, TORX DR
1 129-1889-XX SPACER POST .188 HEX X .325L BNC, MEZZ BOARD
MOUNTING
1 075-1133-XX PRISM FIELD UPGRADE INSTRUCTIONS

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PRISM Field Upgrade Kit Instructions
MPI hardware upgrades
These instructions are for personnel who are familiar with servicing the product.
Contact your nearest Telestream Video Products Service Center or Telestream
Factory Service for installation assistance.
WARNING. Dangerous voltages may be present. To prevent electrical shock,
disconnect the power cord from the unit before starting the upgrade procedure.
Failure to do so could cause serious injury or death.
CAUTION. Many components within the instrument are susceptible to static-
static discharge damage. To prevent static discharge damage, service the
product only in a static-free environment. Observe standard handling
precautions for static-sensitive devices while installing this kit. Always wear a
grounded wrist strap, grounded foot strap, and static resistant apparel while
installing this kit.
Recommended tool list
Table 1: Recommended tool list
Name Description
9/16 inch socket nut driver Used to removed BNC nuts.
Screwdriver handle Accepts Torx-driver bits
T-10 TORX tip Used for removing instrument screws.
TORX-driver bit for T-10 size screw heads.
Torque driver Used to apply precisely a specific torque to
a fastener.

PRISM Field Upgrade Kit Instructions
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Upgrade the PRISM MPI Eye mezzanine board
Complete the following steps to remove the old mezzanine board from the
instrument and install the new Eye mezzanine board:
1. Set the instrument so that the bottom is down on a static-free work surface.
2. Remove the top cover as follows:
a. Use a TORX-driver with a T-10 TORX tip to remove the twelve screws
securing the cover to the instrument.
b. Slide the cover back and then lift it from the back to remove it from the
instrument; set the cover aside.
Figure 1: Remove the cover

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PRISM Field Upgrade Kit Instructions
3. Refer to the following figure and use the 9/16 inch socket nut driver to remove
the two BNC nuts and lock washers closest to the edge of the instrument
(SDI IN 1 and 2).
Figure 2: Remove the BNC nuts and lock washers
4. Using the TORX-driver with a T-10 TORX tip to remove the screw from the
BNC mezzanine board as shown in the following figure.
Figure 3: Remove the screw from the BNC mezzanine board

PRISM Field Upgrade Kit Instructions
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5. Gently lift the back of the BNC mezzanine board from its connector and
slide it out of the instrument.
Figure 4: Mezzanine board removed
6. Refer to the following figure and install the screw from the kit (part
number 211-1117-XX) and the spacer post (part number 129-1889-XX)
into the hole closest to the front of the instrument using the following
method:
a. Insert the screw from the bottom of the board and use a finger to hold
it in place.
b. Install the spacer post over the screen on the board, while keeping a finger
on head of the screw; tighten the spacer post.
Figure 5: Spacer post installed

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PRISM Field Upgrade Kit Instructions
7. Locate the new Eye mezzanine board from the kit (part number 878-
1285-XX).
8. Slide the Eye mezzanine board in at an angle from the side of the instrument
as shown in the following figure.
Figure 6: Eye mezzanine board placement
9. Guide the BNC connectors through the back panel and line up the two board
connectors with the connectors underneath.
CAUTION. Bending the Eye mezzanine board can damage the board or
instrument. Avoid fully inserting the back connector until the front connector is
properly aligned; this prevents the bending of the board.
10. Begin by engaging the connector near the back panel as shown in the
following figure. Do not fully insert.
Figure 7: Board-to-board connector alignment

PRISM Field Upgrade Kit Instructions
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11. Line up the connectors near the front panel as show in the following figure.
Finish inserting the connector at the back.
Figure 8: Line up the front connector
12. Insert the connector near the front panel.
Figure 9: Both board-to-board connectors fully engaged

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PRISM Field Upgrade Kit Instructions
13. Use the TORX-driver with a T-10 TORX tip to install the two screws in the
Eye mezzanine board as shown in the following figure. Tighten these screws
to 0.6 N·m (5.31 in-lb).
Figure 10: Finish the 12G Eye mezzanine board installation
14. Replace the two BNC nuts and lock washers. Tighten the BNC nuts to
1.0 N·m (8.85 in-lb).
15. Place the top cover over the instrument and use the TORX-driver with a T-10
TORX tip to reinstall the screws. Tighten these screws to 0.9 N·m (7.97 in-lb).