Telestream MPI2-10-UP PHY Quick start guide

PRISM MPI2-10 and MPX2-10
Media Analysis Platform
Field Upgrade Instructions
www.telestream.net
075-1136-00A

Copyright © 2020 Telestream, LLC and its Affiliates. All rights reserved. TELESTREAM is a registered trademark of
Telestream, LLC. All other trade names referenced are the service marks, trademarks, or registered trademarks of
their respective companies.
Telestream products are covered by U.S. and foreign patents, issued and pending. Information in this publication
supersedes that in all previously published material. Specifications and price change privileges reserved.
TELESTREAM is a registered trademark of Telestream, LLC.
Contact Telestream
Telestream, LLC
848 Gold Flat Road
Nevada City, CA 95959
USA
For product information, sales, service, and technical support:
Worldwide, visit www.telestream.net/telestream-support/video/support.htm to find contacts in your area.

PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
i
Table of Contents
Important compliance and safety information .......................................... ii
Kit description............................................................................................1
Supported upgrades ................................................................................... 1
Kit parts list ................................................................................................. 1
MPI2-10 hardware upgrades .....................................................................2
Recommended tool list............................................................................... 2
Upgrade the PRISM MPI2-10 Eye mezzanine board................................... 3
MPX2-10 hardware upgrades ....................................................................9
Recommended tool list............................................................................... 9
Upgrade the PRISM MPX Eye mezzanine board.......................................10
Upgrade the instrument firmware...........................................................19
Upgrade the software license .................................................................. 22
Verify the hardware upgrade...................................................................23

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PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
Important compliance and safety information
United States of America Compliance Notices
Class A Interference Statement
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15, Subpart B of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
commercial installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. Operation of
this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
FCC Caution
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that
may
cause undesired operation.
Safety
UL 61010-1: 2012 R4.16: Safety Requirements for Electrical Equipment for
Measurement, Control, and Laboratory Use - Part 1: General Requirements.
Environmental
Perchlorate Materials: this product contains one or more type CR lithium batteries.
According to the state of California, CR lithium batteries are classified as perchlorate
materials and require special handling.
See www.dtsc.ca.gov/hazardouswaste/perchlorate for additional information.
Canada Compliance Notices
Department of Communications Radio Interference Regulations
This digital apparatus does not exceed the Class A limits for radio-noise emissions
from a digital apparatus as set out in the Radio Interference Regulations of the
Canadian Department of Communications. This Class A digital apparatus complies
with Canadian ICES-003.
Reglement sur le brouillage radioelectrique du Quadstere des
Communications
Cet appareil numerique respecte les limites de bruits radioelectriques visant les
appareils numeriques de classe A prescrites dans le Reglement sur le brouillage
radioelectrique du Quadstere des Communications du Canada. Cet appareil
numerique de la Classe A est conforme a la norme NMB-003 du Canada.

PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
iii
Safety
CAN/CSA-22.2 NO. 61010-1-12 + Gil + Gl2:: Safety Requirements for Electrical
Equipment for Measurement, Control, and Laboratory Use - Part 1: General
Requirements.
Sécurité
CAN / CSA-22.2 NO. 61010-1-12 + Gil + Gl2 :: Exigences de sécurité pour
l'électricité
Matériel de mesure, de contrôle et d'utilisation en laboratoire - Partie 1: Généralités
Exigences.
European Union and European Free Trade Association (EFTA) Compliance
Notices
This equipment may be operated in the countries that comprise the member countries
of the European Union and the European Free Trade Association. These countries,
listed in the following paragraph, are referred to as The European Community
throughout this document:
AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CZECH REPUBLIC, DENMARK,
ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY,
IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA,
NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA,
SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, ICELAND,
LICHTENSTEIN, NORWAY, SWITZERLAND
Declaration of Conformity
Marking by the “CE” symbol indicates compliance with the Essential Requirements
of the EMC Directive of the European Union 2014/30/EU
This equipment meets the following conformance standards:
Safety
EN 61010-1: Safety Requirements for Electrical Equipment for Measurement,
Control, and Laboratory Use - Part 1: General Requirements
Low Voltage Directive 2014/35/EU
Emissions
EN 55032: 2012 + AC: 2013, CISPR 32: 2015, EN 61000-3-2: 2014,
EN 61000-3-3: 2013
Immunity
EN 55103-2: 2009, EN 61000-4-2: 2009,
EN 61000-4-3: 2006 + Al: 2008 + A2: 2010, EN 61000-4-4: 2004 + Al: 2010,
EN 61000-4-5: 2006, EN 61000-4-6: 2009, EN 61000-4-11: 2004
Environments: E2
Warnings
Warning! This is a Class A product. In a domestic environment, this product may
cause radio interference, in which case, the user may be required to take appropriate

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PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
measures.
Achtung! Dieses ist ein Gerat der Funkstorgrenzwertklasse A. In Wohnbereichen konnen
bei Betrieb dieses Gerates Rundfunkstorungen auftreten, in welchen Fallen der Benutzer
fur entsprechende Gegenmal3nahmen verantwortlich ist.
Attention! Ceci est un produit de Classe A. Dans un environnement domestique, ce produit
risque de creer des interferences radioelectriques, ii appartiendra alors a l?utilisateur de
prendre les mesures specifiques appropriees.
Notes:
1. For Compliance with the EMC standards listed here, high quality shielded interface cables
should be used.
2. Emissions which exceed the levels required by this standard may occur when this
equipment is connected to a test object.
Environmental Compliance
This section provides information about the environmental impact of the product.
Product end-of-life handling
Observe the following guidelines when recycling an instrument or component:
Equipment recycling
Production of this equipment required the extraction and use of natural resources. The
equipment may contain substances that could be harmful to the environment or human
health if improperly handled at the product's end of life. To avoid release of such
substances into the environment and to reduce the use of natural resources, we encourage
you to recycle this product in an appropriate system that will ensure that most of the
materials are reused or recycled appropriately.
This symbol on the product or its packaging indicates that this product complies with the
applicable European Union requirements according to Directives 2012/19/EU and
2006/66/EC on waste electrical and electronic - equipment (WEEE) and batteries.
It also indicates that this product must not be disposed of with your other household waste.
Instead, it is your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment.
The separate collection and recycling of your waste equipment at the time of disposal will
help conserve natural resources and ensure that it is recycled in a manner that protects
human health and the environment. For more information about where you can drop off
your waste for recycling, please contact your local authority, or where you purchased your
product.
Battery Recycling
This product may contain a rechargeable battery, which must be recycled or disposed of
properly. Please properly dispose of or recycle the battery according to local government
regulations.
Transporting Batteries or products with Batteries in them
The capacity of the lithium ion secondary battery shipped with this product is under 100
Wh. The lithium content of the installed primary battery is under 1 g. Each battery meets
the applicable requirements of UN Manual of Tests and Criteria Part Ill Section 38.3.
Battery quantity is under the limit for shipment according to Section II of the relevant

PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
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Packing Instructions from the IATA Dangerous Goods Regulations. Consult your air
carrier for applicability and determination of any special lithium battery transportation
requirements.
Restriction of Hazardous Substances
This product is classified as an industrial monitoring and control instrument, and is not
required to comply with the substance restrictions of the RoHS 3 Directives 2011 /65/EU
and EU 2015/863 until July 22, 2021. This product does, however, comply with the RoHS
2 Directive 2011/65/EU.
Korea Compliance Statement
Taiwan Compliance Statement
Japan Compliance Statement
Important Safety Information
This manual contains information and warnings that must be followed by the user for safe
operation and to keep the product in a safe condition.

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PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
To safely perform service on this product, see the Service safety summary that follows the
General safety summary.
General Safety Summary
Use the product only as specified. Review the following safety precautions to avoid injury
and prevent damage to this product or any products connected to it. Carefully read all
instructions. Retain these instructions for future reference.
Comply with local and national safety codes.
For correct and safe operation of the product, it is essential that you follow generally
accepted safety procedures in addition to the safety precautions specified in this manual.
The product is designed to be used by trained personnel only.
Only qualified personnel who are aware of the hazards involved should remove the cover
for repair, maintenance, or adjustment.
Before use, always check the product with a known source to be sure it is operating
correctly.
While using this product, you may need to access other parts of a larger system. Read the
safety sections of the other component manuals for warnings and cautions related to
operating the system.
When incorporating this equipment into a system, the safety of that system is the
responsibility of the assembler of the system.
To Avoid Fire or Personal Injury
Use proper power cord: Use only the power cord specified for this product and certified for
the country of use. Do not use the provided power cord for other products.
Ground the product: This product is grounded through the grounding conductor of the
power cord. To avoid electric shock, the grounding conductor must be connected to earth
ground. Before making connections to the input or output terminals of the product, ensure
that the product is properly grounded. Do not disable the power cord grounding connection.
Power disconnect: The power cord disconnects the product from the power source. See
instructions for the location. Do not position the equipment so that it is difficult to operate
the power cord; it must remain accessible to the user at all times to allow for quick
disconnection if needed.
Observe all terminal ratings: To avoid fire or shock hazard, observe all rating and
markings on the product. Consult the product manual for further ratings information before
making connections to the product. Do not apply a potential to any terminal, including the
common terminal, that exceeds the maximum rating of that terminal.
Do not operate without covers: Do not operate this product with covers or panels removed,
or with the case open. Hazardous voltage exposure is possible.
Avoid exposed circuitry: Do not touch exposed connections and components when
powered.
Do not operate with suspected failures: If you suspect that there is damage to this product,
have it inspected by qualified service personnel.

PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
vii
Disable the product if it is damaged. Do not use the product if it is damaged or operates
incorrectly. If in doubt about safety of the product, turn it off and disconnect the power
cord. Clearly mark the product to prevent its further operation.
Before use, inspect voltage probes, test leads, and accessories for mechanical damage and
replace when damaged. Do not use probes or test leads if they are damaged, if there is
exposed metal, or if a wear indicator shows.
Examine the exterior of the product before you use it. Look for cracks or missing pieces.
Use only specified replacement parts.
Do not operate in wet/damp conditions: Be aware that condensation may occur if a unit is
moved from a cold to a warm environment.
Do not operate in an explosive atmosphere.
Keep product surfaces clean and dry: Remove the input signals before you clean the
product.
Provide proper ventilation: Refer to the manual's installation instructions for details on
installing the product so it has proper ventilation.
Slots and openings are provided for ventilation and should never be covered or otherwise
obstructed. Do not push objects into any of the openings.
Provide a safe working environment: Always place the product in a location convenient for
viewing the display and indicators.
Be sure your work area meets applicable ergonomic standards. Consult with an ergonomics
professional to avoid stress injuries.
Use only the Telestream rackmount hardware specified for this product.
Service Safety Summary
The Service safety summary section contains additional information required to safely
perform service on the product. Only qualified personnel should perform service
procedures. Read this Service safety summary and the General safety summary before
performing any service procedures.
To avoid electric shock: Do not touch exposed connections.
Do not service alone: Do not perform internal service or adjustments of this product unless
another person capable of rendering first aid and resuscitation is present.
Disconnect power: To avoid electric shock, switch off the product power and disconnect
the power cord from the mains power before removing any covers or panels, or opening the
case for servicing.
Use care when servicing with power on: Dangerous voltages or currents may exist in this
product. Disconnect power, remove battery (if applicable), and disconnect test leads before
removing protective panels, soldering, or replacing components.
Verify safety after repair: Always recheck ground continuity and mains dielectric strength
after performing a repair.

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PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
Terms in the Manual
These terms may appear in this manual:
WARNING. Warning statements identify conditions or practices that could result in injury
or loss of life.
CAUTION. Caution statements identify conditions or practices that could result in damage
to this product or other property.
Terms on the Product
These terms may appear on the product:
DANGER indicates an injury hazard immediately accessible as you read the marking.
WARNING indicates an injury hazard not immediately accessible as you read the marking.
CAUTION indicates a hazard to property including the product.
Symbols on the Product
When this symbol is marked on the product, be sure to consult the manual to find out the
nature of the potential hazards and any actions which have to be taken to avoid them. (This
symbol may also be used to refer the user to ratings in the manual.)
The following symbol(s) may appear on the product:
General Safety Product Specific Statements
Use the product only as specified. Review the following safety precautions to
avoid injury and prevent damage to this product or any products connected to it.
Carefully read all instructions. Retain these instructions for future reference.
Comply with local and national safety codes.
For correct and safe operation of the product, it is essential that you follow
generally accepted safety procedures in addition to the safety precautions specified
in this manual. The product is designed to be used by trained personnel only.
Only qualified personnel who are aware of the hazards involved should remove
the cover for repair, maintenance, or adjustment.
Before use, always check the product with a known source to be sure it is
operating correctly.
This product is not intended for detection of hazardous voltages.
Use personal protective equipment to prevent shock and arc blast injury where
hazardous live conductors are exposed.
When incorporating this equipment into a system, the safety of that system is the
responsibility of the assembler of the system.

PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
ix
WARNING. Dangerous voltages may be present. To prevent electrical shock, disconnect the
power cord from the unit before starting the upgrade procedure. Failure to do so could
cause serious injury or death.
CAUTION. Removing the power from the instrument during the upgrade process will corrupt
the flash memory. If the flash memory is corrupted, the instrument will have to be sent to a
Telestream factory service center to have the system firmware restored. DO NOT remove
power from the instrument during the upgradeprocess.
CAUTION. Bending the Eye mezzanine board can damage the board or instrument. Avoid
fully inserting the connectors until they are properly aligned; this prevents the bending of
the board.
CAUTION. Many components within the instrument are susceptible to static discharge
damage. To prevent static discharge damage, service the product only in a static-free
environment. Observe standard handling precautions for static-sensitive devices while
installing this kit. Always wear a grounded wrist strap, grounded foot strap, and static
resistant apparel while installing this kit.

PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
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Kit description
This document provides instructions for installing the Eye mezzanine board,
upgrading the firmware, and updating software licenses. The kit applies to
these instruments:
•PRISM MPI2-10 Media Analysis Platform
•PRISM MPX2-10 Media Analysis Platform
Supported upgrades
These hardware upgrades are supported by this document:
•MPI2-10-UP PHY. Add SDI Physical Layer Measurement Package to
the MPI2-10 product; includes automated measurement of
12G/3G/HD/SD-SDI Eye pattern parameters, jitter parameters and
jitter waveform display.
(Option MP2-FMT-4K required for 12G support)
•MPX2-10-UP PHY. Add SDI Physical Layer Measurement Package
to the MPX2-10 product; includes automated measurement of
12G/3G/HD/SD-SDI Eye pattern parameters and jitter parameters and
jitter waveform display.
(Option MP2-FMT-4K required for 12G support)
Kit parts list
Table 1 lists the parts that are supplied with the upgrade kit.
Table 1: Kit parts
Quantity
Part Number
Description
1 878-1285-XX ASSEMBLY, CIRCUIT BOARD,12G EYE MEZZ,
3895134XX
2 211-1117-XX SCREW, MACHINE; 4-40 X 0.187, PAN HEAD,
STEEL, ZINC FINISH, T-10, TORX DR
1 129-1889-XX 1SPACER POST .188 HEX X .325L BNC, MEZZ BOARD
MOUNTING
1 075-1136-00x PRISM MPI2-10 AND MPX2-10 FIELD UPGRADE
INSTRUCTIONS
1 The spacer post provided in the kit will not be needed for the MPI2-10 12G Eye board upgrade. The MPI2-10 Mixed Media board comes with a second
spacer post installed

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PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
MPI2-10 hardware upgrades
These instructions are for the qualified, trained personnel or personnel familiar
with servicing the product. Contact your nearest Telestream service center or
factory service for installation assistance.
WARNING. Dangerous voltages may be present. To prevent electrical shock,
disconnect the power cord from the unit before starting the upgrade procedure.
Failure to do so could cause serious injury or death.
CAUTION. Many components within the instrument are susceptible to static
discharge damage. To prevent static discharge damage, service the product
only in a static-free environment. Observe standard handling precautions for
static-sensitive devices while installing this kit. Always wear a grounded wrist
strap, grounded foot strap, and static resistant apparel while installing this kit.
Recommended tool list
Table 2: Recommended tool list
Name Description
9/16 inch socket nut driver Used to removed BNC nuts.
Screwdriver handle Accepts Torx-driver bits
T-10 TORX tip Used for removing instrument screws.
TORX-driver bit for T-10 size screw heads.
T-15 TORX tip Used for removing instrument screws.
TORX-driver bit for T-15 size screw heads.
Torque driver Used to apply precisely a specific torque to
a fastener.

PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
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Upgrade the PRISM MPI2-10 Eye mezzanine board
Complete the following steps to remove the currently installed mezzanine board
from the instrument and install the Eye mezzanine board:
1. Set the instrument so the bottom is down on a static-free work surface.
2. Remove the top cover as follows:
a. Use a TORX-driver with a T-10 TORX tip to remove the thirteen
screws securing the cover to the instrument.
b. Slide the cover back and then lift it from the back to remove it from
the instrument; set the cover aside.
Figure 1: Remove the cover

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PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
3. Use the 9/16 inch socket nut driver to remove the two BNC nuts and lock
washers (SDI IN 1 and 2).
Figure 2: Remove the BNC hardware
4. Using a TORX-driver with a T-10 TORX tip to remove the screw securing
the BNC mezzanine board.
Figure 3: Remove the screw from the mezzanine board

PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
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5. Gently lift the back of the BNC mezzanine board from its connector and
remove it from the Mixed Media board.
Figure 4: Remove mezzanine board from Mixed Media board
6. Locate the new Eye mezzanine board from the kit (part number 878-
1285-XX).
Figure 5: Eye mezzanine board

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PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
7. Guide the BNC connectors through the bracket and line up the two board
connectors with the connectors on the Mixed Media board.
CAUTION. Bending the Eye mezzanine board can damage the board or instrument.
Avoid fully inserting the back connector until the front connector is properly
aligned; this prevents the bending of the board.
8. Begin by engaging the connector near the BNCs. Do not fully insert.
9. Line up the connectors furthest away from the BNCs. Finish inserting the
first connector.
10. Gently press the last connector into the Mixed Media board.
NOTE. The MPI2-10 Mixed Media board comes with a second spacer post
installed. The spacer post in the kit will not be needed during the upgrade process.
Figure 6: Connect the Eye mezzanine board

PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
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11. Use a TORX-driver with a T-10 TORX tip to install the two screws in the Eye
mezzanine board. Tighten these screws to 0.6 N·m (5.31 in-lb).
Figure 7: Secure the Eye mezzanine board
12. Replace the two BNC nuts and lock washers. Tighten the BNC nuts to
1.0 N·m (8.85 in-lb).
13. Place the top cover over the instrument and use the TORX-driver with a T-10
TORX tip to reinstall the screws. Tighten these screws to 0.9 N·m (7.97 in-lb).

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PRISM MPI2-10 and MPX2-10 Field Upgrade Kit Instructions
14. Apply the MPI2-10-UP serial number label to the side panel (right side as
viewed from the front of the instrument). Place the new serial number label
below the labels that contain the regulatory marks.
NOTE. The MPI2-10-UP serial number label is included in the upgrade kit. The
label lets Telestream service know that the instrument contains the upgrade kit.
Figure 8: Installing the MPI2-10-UP serial number label
15. Upgrade the instrument firmware. (See Upgrade the instrument
firmware.)
16. Upgrade the software license. (See Upgrade the software license.)
17. Verify the upgrade. (See Verify the hardware upgrade.)