Telex VOIP User manual

VOIP
Virtual
User Manual
Telex Communications
12000 Portland Avenue South
Burnsville MN 55337
Keypanel
9350-7797-000 Rev B 10/2004

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STOP!
There are two versions of the software that can be installed from
installation cd, English and Japanese. Please following the
installation instructions for the keypanel you desire.

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PROPRIETARYNOTICE
The RTS product information and design disclosed herein were originated by and are the property ofTelex Com-
munications, Inc.. Telex reserves all patent, proprietary design, manufacturing, reproduction, use and sales rights
thereto, and to any article disclosed therein, except to the extent rights are expressly granted to others.
COPYRIGHT NOTICE
Copyright 2004 by Telex Communications, Inc. All rights reserved. Reproduction in whole or in part without prior
written permission fromTelex is prohibited.
UNPACKING AND INSPECTION
Immediately upon receipt of the equipment, inspect the shipping container and the contents carefully for any
discrepancies or damage. Should there be any, notify the freight company and the dealer at once.
WARRANTY
See the enclosed warranty card.
CUSTOMER SUPPORT
Technical Questions should be directed to:
Customer Service Department
RTS/Telex
12000 Portland Avenue South
Burnsville, MN 55337 U.S.A.
Telephone:[phone]
Fax: [phone]

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Contents
Chapter 1 - Introduction ........................................................................................7
Screen Descriptions......................................................................................................................... 12
KP-32 Skin ....................................................................................................................................... 12
KP-812 Lever Key Skin .................................................................................................................... 15
KP-812 Push Button Skin................................................................................................................. 15
Settings Screen................................................................................................................................ 17
Chapter 2 - VOIP VKP Menu System................................................................. 19
Keypanel Menu ................................................................................................................................. 19
MENUSYSTEM,MENU ACCESS .................................................................................................... 19
MENUSYSTEM, DISPLAYMENU .................................................................................................... 20
MENUSYSTEM,KEYASSIGNMENU.............................................................................................. 21
KEYOPTIONMENU ........................................................................................................................ 24
Key Option Menu, Chime ................................................................................................................. 24
Key Option Menu, Key Groups ......................................................................................................... 24
Key Options, Solo ............................................................................................................................ 25
SERVICEMENU .............................................................................................................................. 26
Service, Mic Gain ............................................................................................................................. 26
Service, Reset Cfg ........................................................................................................................... 26
Service, Save Cfg ............................................................................................................................ 27
Service,Ton Gen .............................................................................................................................. 27
Right-ClickMenu .............................................................................................................................. 28
MENUSYSTEM,MENU ACCESS .................................................................................................... 28
File, Reset Cfg ................................................................................................................................. 28
File, Save Cfg................................................................................................................................... 28
File,Exit............................................................................................................................................ 29
Menu,Display................................................................................................................................... 29
Menu, Key Assign ............................................................................................................................. 29
Menu, Key Options ........................................................................................................................... 32
Key Option Menu, Chime ................................................................................................................. 32
Key Option Menu, Key Groups ......................................................................................................... 32
Key Options, Solo ............................................................................................................................ 33
MENU,SERVICE ............................................................................................................................. 34
Service, Settings .............................................................................................................................. 34
Service, Mic Gain ............................................................................................................................. 34
Service,Ton Gen .............................................................................................................................. 35
Service, Copy CWW........................................................................................................................ 35
Service, Copy Key............................................................................................................................ 35
Service, Latch Enable ...................................................................................................................... 36
Service, Flash Timeout..................................................................................................................... 36
Chapter 3 - VKP Menu System Quick Reference .............................................. 37

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Chapter
1
Introduction
General Description
The RTS™VOIPVirtual Keypanel (VKP) is a Windows®-based application that allows any user to have a fully functioning
RTS™ Matrix Intercom User Station on their PC.
The Virtual Keypanel application connects via the PC’s Ethernet connection to any path that can support standard IP
protocols, including LAN, WAN, and VPN.
The RTS™Virtual Keypanel Application is compatible with any RTS Matrix Intercom equipped with the RVON interface.
The Virtual Keypanel brings a new level of enterprise-wide and remote access to your RTS Matrix Intercom System.
Features
VOIP :
Using the sameVoice Over IP technology as the RVON cards, the VOIPVirtual Keypanel is compatible with any
RTS™ Matrix Intercom system equipped with the RVON interfaces.
GUI Interface Skins:
The RTS™ Virtual Keypanel has three standard interface skins - KP-32, KP-812 Lever Key and KP-812 Push
button styles. Other skins can be easily created to fit the needs of individual environment giving a highly applica-
tion specific configuration option. Contact Telex for special requirements.
Convenience :
WithVOIP Virtual Keypanel running underWindows®, no special dedicated hardware is required. The same PC that
runs your general purpose applications, such as spreadsheets, word processors, AZedit, can SIMULTANEOUSLY
function as a matrix keypanel.
WorldwideConnections :
Remote communications usingVOIP Virtual Keypanel and a compatible computer, RTS™ Matrix communications
can be accessed from anywhere in the world that an IP compliant LAN connection can be made.
Installation :
Insert the USB Security Dongle, choose the English or Japanese version, install the software, connect to the LAN,
Done.

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Specifications
Operating System: Windows 2000 or higher
Sound Card: Must be detected as an audio device
Peripherals: Microphone and Speaker/Headset
HardDrive: at least 10MB space required
Connections: EthernetConnection, USB SecurityDongle
Protocols: G.711µ
System Diagram
AdvancedDigital Audio Matrix
™
Callwaiting
Mic
Headset
Vol.
MENU
FWD
BACK
MUTE CLR PGM
NUM
SLIST
1
PL
IFB
2
AUTO
ISO
3
PHONE
RELAY
4
PREFIX
TYPE
56
COPYCW
EXCOPY
7
E-PNL
DISPLAY
89
MULT
FUNC
0
1F01 DAN KP96 KP96 SL03 KP12 M009
---- ---- ---- ---- WKP4 ---- WKP4
KP12 OKP4 ANDY KP32 DAN KP96 TIF1 KP12
---- ---- ---- ---- ---- ---- ---- ----
Listen
Talk
Listen
Talk
Headset
Vol.Sel.
43
1
2
5
™
KP-32
VOIP Virtual keypanel
on Desktop PC
RVON-8 Card
KP-32 with RVON-1
RTS™ Cs9500
Zeus
ADAM CS
RVON-I/O
ETHERNET
VOIP Virtual Keypanel
on Laptop
KP-32 Lever Key Keypanel
KP-812 Lever Key Keypanel
KP-812 Pushbutton Keypanel
Virtual Keypanel Skins

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Installation and Setup
Before installing the VOIPVirtual Keypanel (VKP) on your PC, you need to configure the network connec-
tion so it will function properly with theVKP software.
IMPORTANT: TheVKP application supports static IP Addressing. Dynamic Addressing is not supported
at this time.
NOTE: Contact your IT Administrator to verify the static IP Address for your machine.
To configureyournetwork connection,do thefollowing:
1. From the StartMenu, select Settings and then Network and Dial-up Connections.
The Network and Dial-up Connections screen appears.

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2. Double-click Local Area Connection.
The Local Area Connection Status screen appears.
3. Click Properties.
The Local Area Connection Properties screen appears .
4. Highlight Internet Protocol (TCP/IP) and then click Properties.
The Internet Protocol (TCP/IP) Properties screen appears .

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5. Select the Use the following IP address: checkbox.
Thelowerportionof the screenbecomes operational.
NOTE: This checkbox allows Static IP Addressing. If it is already checked, your IP, subnets, and
gateway may already exist.Verify this with your Network Administrator.
6. In the IP address field, enter the IP address of the PC you intend to use.
7. In the Subnet mask field, enter the Subnet mask that the PC will use.
8. In the Default gateway field, enter the Default gateway address the PC will use.
9. Verify the Use the following DNS server addresses checkbox is selected.
10. In the Preferred DNS server field, enter the Preferred DNS server address.
11. In the Alternate DNS server field, enter the Alternate DNS server address.
12. Click OK to accept the changes.
Click Cancel to exit without making changes.
13. Once you have configured your Static IP Address, insert theVKP CD and Security dongle. Follow
the installation instructions on the cd.
Warning: If the Obtain an IP Address check box is selected, you are using dynamic addressing. If you
change the Addressing from dynamic to static, contact your network administrator to ensure your new
static address will be identified on the network.

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Screen Descriptions
The VOIPVirtual Keypanel gives you the ability to customize the application interface skin. A skin is an element of
a GUI (graphical user interface) that can be changed to alter the look of an application without affecting the func-
tionality of the program. The VKP has currently three different skins that can be used.
The different skins are:
KP-32
KP-812 Lever Key
KP-812 Push Button
KP-32 Skin
Field Type Description
Minimize button Use the Minimize button to hide a window currently being viewed without shutting
down the program responsible for it.
1. Click the Minimize button to minimize the screen currently being viewed.
The window minimizes.
Exit button Use the Exit button to shut the window or terminate the program currently being
viewed.
1. Click the Exit button to close the screen currently being viewed.
The window closes.
Talk/Listen
Keys lever keys Use the Talk/Listen key to either talk, by clicking the lower portion of the lever
key. Or listen, by clicking the upper portion of the lever key.
NOTE: In the Japanese version of the software, the talk LED is Red, while the
ListenLED isgreen.
Also, When a user is talking with someone else an In-Use LED lights green to let
other callers know the user is talking to someone else. For example, when user A
calls user B, user C will see users A and B are talking because the talk LEDs on
user C’s keypanel are lit green.
1. Click the Talk key of the port you want to talk with.
The talk channel is open.
1. Click the Listen key (upper portion of the lever key) of the port you want to
listen.
The listen channel is open .
NOTE: On the keypanel,Talk assignments appear in all uppercase letters, while
Listen assignments appear in lower case letters.

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Display Panel display Use the Display Panel to display the different ports associated with each of the
lever keys. The KP-32 can have up to 31 ports assigned.
Menu button Use the MENU button to activate the underlying menu structure for theVOIP VKP.
When selected, the top-level menu appears in the CWW (call waiting window). The
FWD, BACK, and PGM button allow you to navigate through the menu structure.
1. Click MENU.
TheVOIPVKP menustructureappears inthe CWW window.
FWD button Use the FWD button to scroll forward through theVOIPVKP menu.
1. Click FWD.
The next menu item in the list appears.
BACK button Use the BACK button to scroll backward through theVOIPVKP menu.
1. Click BACK.
The previous menu item in the list appears.
Mic Mute button Use Mic Mute button to mute the microphone output audio.
1. To enable Mic Mute, click MIC MUTE.
Mic Mute is enabled. The mic mute button is depressed.
1. To disable Mic Mute, click MIC MUTE.
Mic Mute is disabled. The mic mute button is not depressed.
CLR button Use the CLR button to clear and close theVKP menu structure.
1. Click CLR.
The menu clears and closes, returning to normal operation mode.
PGM button The PGM button accepts the menu selection and moves you futher down into the
menuselection.
1. Click PGM.
The menu selection you made is accepted and the next lowest level in the
menu structure appears.
Number
(pad)1-9 button(s) Use the Number Pad to enter in port alphas and IP (Internet Protocol) addresses.
1. Enter the appropriate number by clicking the appropriate numerical pads.
Volume
Adjust slider Use the Volume Adjust slider to adjust the keypanel volume level.
1. Drag theVolume Adjust slider right to increase the volume, or left to decrease
thevolume.

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Field Type Description
Minimize button Use the Minimize button to hide a window currently being viewed without shutting
downthe program responsible for it.
1. Click the Minimized button to minimize the screen currently being viewed.
Thewindow minimizes.
Exit button Use the Exit button to shut the window or terminate the program currently being
viewed.
1. Click the Exit button to close the screen currently being viewed.
Thewindow closes.
Talk/Listen
Keys lever keys Use the Talk/Listen key to either talk, by clicking the lower portion of the lever
key. Or listen, by clicking the upper portion of the lever key.
NOTE: In the Japanese version of the software, the talk LED is Red, while the
ListenLED isgreen.
Also,When a user is talking with someone else an In-Use LED lights green to let
other callers know the user is talking to someone else. For example, when user A
calls user B, user C will see users A and B are talking because the talk LEDs on
user C’s keypanel are lit green
1. Click the Talk key of the port you want to talk with.
The talk channel is open.
1. Click the Listen key (upper portion of the lever key) of the port you want to
listen.
The listen channel is open .
NOTE: On the keypanel,Talk assignments appear in all uppercase letters, while
Listen assignments appear in lower case letters.
KP-812 Lever Key & KP-812 Pushbutton

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Display Panel display Use the Display Panel to display the different ports associated with each of the
lever keys. The KP-32 can have up to 11 ports assigned.
1-4 LEDdisplay The 1 - 4 LED display lights show which key assignment page is active.
Menu button Use the MENU button to activate the underlying menu structure for theVOIPVKP.
When selected, the top-level menu appears in the CWW (call waiting window). The
FWD, BACK, and PGM button allow you to navigate through the menu structure.
1. Click MENU.
TheVOIPVKP menustructure appears in the CWW window.
FWD button Use the FWD button to scroll forward through theVOIPVKP menu.
1. Click FWD.
The next menu item in the list appears.
BACK button Use the BACK button to scroll backward through theVOIPVKP menu.
1. Click BACK.
The previous menu item in the list appears.
Mic Mute button UseMic Mute button to mute the microphone output audio.
1. To enable Mic Mute, click MIC MUTE.
Mic Mute is enabled. The mic mute button is depressed.
1. To disable Mic Mute, click MIC MUTE.
Mic Mute is disabled. The mic mute button is not depressed.
CLR button Use the CLR button to clear and close theVKP menu structure.
1. Click CLR.
Themenu clears and closes, returningto normal operationmode.
PGM button The PGM button accepts the menu selection and moves you futher down into the
menuselection.
1. Click PGM.
The menu selection you made is accepted and the next lowest level in the
menustructure appears.
Number
(pad)1-9 button(s) Use the Number Pad to enter in port alphas and IP (Internet Protocol) addresses.
1. Enterthe appropriatenumber by clicking the appropriate numerical pads.
Volume
Adjust slider Use the Volume Adjust slider to adjust the keypanel volume level.
1. Drag theVolume Adjust slider right to increase the volume, or left to decrease
thevolume.

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Settings Screen
Usethe Settings screen to configurethe virtualkeypanel forindividual use.
Feild Type Description
Layout dropdown
list Use the Layout drop down list to choose what interface skin users will see when
theVirtual Keypanelis running. Thereare threedifferent skinsto choosebetween;
KP-32, KP-812 Lever Key, and KP-812 Pushbutton.
1. From the Layout drop down list, either select KP-32, KP-812 Lever Key, or KP-
812 Push Button.
2. Click OK.
The Settings screen closes and the keypanel skin changes to your choice.
Server dropdown
list The Server is the port address of the RVON-8 to which theVKP software con-
nects.
1. From the Server drop down list, select the server you want to connect to.
LocalIP dropdown
list The Local IP is the IP (Internet Protocol) address of the computer where theVOIP
Virtual Keypanel is installed.
1. From the Local IP drop down list, select the IP address you want to use.
NOTE: A computer can have more than one IP address. Separate IP addresses
areassociated witheach Ethernetcard. Therefore, multipleEthernet cardswill
allowfor multiple IP addresses.
AUDIO SETTINGS
NOTE: Audio settings are changed in AZedit. For more information, see the AZedit User Manual.
Codec display Codec displays the codec used to compress the audio for transmittal. There are
twocodecs supportedbyTelex, G.711µlawandG7.11 A law. The typeof Codec
will dictate the quality of audio you hear and the network bandwidth used.
NOTE:If you assign another codec other than G.711µor G7.11A law,VKP will
negotiatea G.711codec.
Framesize display The Frame size displays how much audio is in an individual packet.
VAD display VAD (voice activity detection), saves network bandwidth by stopping the flow of
audio packets when silence is detected.
OK button Accepts the changes and closes the Settings screen
1. Click OK.
The changes are saved and the Settings screen closes.
Cancel button Clears the changes made from the screen and closes the Settings screen.
1. Click Cancel.
The Settings screen closes without saving the changes.

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Chapter
2
VOIP VKP Menu System
TheVKP menu system can be accessed at two different points in the Software, through the Keypanel Menu and
through a Main/Sub Menu accessed by clicking the right mouse button. Note, these two menus are similar to each
other, but not exact replicas .
For a diagram of the menu structures, see page 36.
Keypanel Menu
MENU SYSTEM, MENU ACCESS
To access the menu from the keypad, do the following:
1. Clear all names from the CallWaiting display (if not clear) by clicking the CallWaiting key one or
moretimes.
2. Click Menu.
Display appears in the Call Waiting window.
3. Click ↓↓↓↓
↓↓↓↓
↓↓ to scroll forward through the list of menus.
4. Click FWD or PGM to enter a menu.
Click BACK to exit a menu.
Withina menu:
•Click ↓↓↓↓
↓↓↓↓
↓↓ or ↑↑↑↑
↑↑↑↑
↑↑ to scroll.
•Click FWD or PGM to select an item.
•Click BACK to cancel a selection or to go back
to the previous menu level.
Figure 1. VOIP Virtual Keypanel Number Pad.

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MENU SYSTEM, DISPLAY MENU
Use this menu to display information about the keypanel configuration.
Display Menu, AsgnType
Displays the talk level 1 assignment types for all keys. Abbreviations for the key assignment types appear
in the alphanumeric displays as follows:
•P-P: Point-to-point talk key
•PL: Party line talk key
•IFB: IFB talk key
•SPCL: Special list talk key
•RLY
(system relay) This key activates a GPI output at the intercom frame, or a relay output at
a UIO-256 or FR9528 frame.
•ISO: Camera ISO talk key
•UPL: UPL resource key
•AC: All-call key
Display Menu, Chans On
Displays an alpha list, in the Call Waiting Window, of all intercom ports that currently have talk crosspoints
closed to this keypanel. Chans ON is typically used to locate an open mic or other open audio source that
needs to be shut off. The most likely cause is typically a talk key that has been left on at a keypanel. In
this case, use the ↓↓↓↓
↓↓↓↓
↓↓ and ↑↑↑↑
↑↑↑↑
↑↑ key to scoll through the list of names. You can then press the Call Waiting
key to ask the person at the other end to turn off their talk key.
Display Menu, Key Groups
Use the ↓↓↓↓
↓↓↓↓
↓↓ or ↑↑↑↑
↑↑↑↑
↑↑ key to select Group 1, Group 2, etc. Then press FWD or PGM to display the group.
The talk and listen LEDs of the master key will be lit red and the talk and listen LEDs for the slave keys will
be lit green.
Display Menu, Key List
Displays and allows access to all the other assignments on the other keypanel pages that are not cur-
rently showing in the keypanel display.
Display Menu, Level 2
Displays the talk level 2 assignments for all keys.
Display Menu, Listen
Displays the listen assignments for all keys.
Display Menu, Matrix
Displays the intercom system name for all talk level 1 key assignments. In non-trunked intercom systems,
the intercom system name is always LOCL (local). In trunked intercom systems, intercom systems are
created inTrunkEdit.
Display Menu, Panel ID
Panel ID displays the calculated port number the keypanel is connected to. The calculation is based on
the data group that the keypanel is connected to, along with the address switch setting on the keypanel. If
the Address switch is incorrectly set, the wrong Panel ID will display. Panel ID also displays the port alpha
in brackets if the port is not scroll restricted.
Display Menu,Version
Displays the firmware version of the keypanel.
NOTE: For software upgrades, contact your Intercom system dealer.