Telldus Technologies AB
10
Q: I have no luck learning the remote socket receiver with the
code from TellStick Net.
A1: Please check if the remote socket receiver is supported by
TellStick Net.
A2: The memory of the remote switch might be full, please try to
reset the memory and do the learn process again. Find out how to
reset the memory from the manual for the remote switch.
Q: My devices/location are shown as “ofine”, what do I do?
A: Please check if the network cable and power supply is
connected properly. Please also check if your internet connection
is up and running.
Q: I’m not able to control my socket receiver, why?
A1: Please check if the red LED on the TellStick Net is glowing
when you try to control your device. A red glow indicates trans-
mission from TellStick Net. If it’s still not possible to control the
socket receiver, please check if it’s congured properly.
A2: If you’ve been idle for a long time in your web browser, you’ve
might been logged out, please try to login again.
Troubleshooting / FAQ