Telrad Avanti 3020 User manual

Avanti 3020 set
Avanti 3015D set
User guide
79-620-0010/A Issue 1
3020&3015D.txt.book Page 1 Tuesday, August 3, 1999 1:14 PM

79-620-0010/A, Issue 1
Avanti 3020 set
Avanti 3015D set
User guide
Telrad Telecommunications Inc.,
Woodbury, New York
3020&3015D.txt.book Page 2 Tuesday, August 3, 1999 1:14 PM

NOTICE
This publication refers to Telrad's Avanti 3020 set
and Avanti 3015D set connected to Telrad's DIGI-
TAL KEY BX system, Release SB7, or Telrad's
DIGITAL 400 system, Release DB7, or Telrad’s
DIGITAL 1000 system, Release LB7, as of July,
1999.
Telrad reserves the right to modify the equipment
and the software described herein without prior
notice. However, changes made to the equipment
or to the software described herein do not neces-
sarily render this publication invalid.
© 1999 Telrad Telecommunications Inc.,
Woodbury, New York
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79-620-0010/A, Issue 1
Printed in Israel
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iii
CONTENTS
ABOUT YOUR AVANTI TELEPHONE ................................................1
TELEPHONE SET BUTTONS ............................................................1
SWITCHING FROM HANDSET TO HANDSFREE OPERATION .......6
DISTINCTIVE RINGING .....................................................................7
MUTE ..................................................................................................8
HOT DIALPAD ....................................................................................9
INTERNAL CALLS ............................................................................10
BARGE INTO A CONVERSATION ...................................................11
PAGE CALLS ....................................................................................11
ANSWERING CALLS ........................................................................12
CALL WAITING .................................................................................13
OUTSIDE CALLS ..............................................................................14
AUTOMATIC REDIAL .......................................................................15
WAITING FOR AN AVAILABLE OUTSIDE LINE ..............................15
CIRCUMVENT EXTENSION RESTRICTIONS .................................16
OBTAINING SPECIAL SERVICES VIA LINES DEFINED
AS BEHIND AN EXCHANGE ............................................................16
HOLD ................................................................................................17
TRANSFERRING CALLS .................................................................18
CONFERENCE CALLS .....................................................................19
PICKUP .............................................................................................20
MESSAGES ......................................................................................21
SENDING MESSAGES......................................................................21
RECEIVING MESSAGES..................................................................22
DELETING ALL MESSAGES.............................................................22
DO NOT DISTURB (DND) ................................................................23
DND MESSAGES..............................................................................23
FORWARDING CALLS .....................................................................25
CANCELING CALL FORWARD TO ME ............................................28
ABBREVIATED DIALING ..................................................................29
SPEED DIAL .....................................................................................29
MEMORY BUTTONS ........................................................................30
PHONE BOOK...................................................................................30
ALARM ..............................................................................................36
TELEPHONE LOCK ..........................................................................37
DOOR UNIT ......................................................................................38
NOTE PAD ........................................................................................39
ADVANCED FEATURES ..................................................................40
FEATURE CODES ............................................................................41
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iv
Figure 1 Avanti 3020 set faceplate

v
Figure 2 Avanti 3015D faceplate
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Avanti 3020 and Avanti 3015D sets 1
ABOUT YOUR AVANTI TELEPHONE
The Avanti 3020 and Avanti 3015D sets are equipped with
onhook dialing, full speakerphone and hot dialpad capabil-
ity, which enables you to make a call or operate any feature
by pressing the dialpad buttons. You may also receive and
disconnect calls, program features and perform all opera-
tions without lifting the handset.
You may lift the handset or switch between handsfree and
handset operation at any time.
NOTE
This guide describes the regular operation of the
telephone. The configuration of your particular sys-
tem and telephone may introduce differences in
operation. For example, some of the features and
buttons described in this guide may not be avail-
able on your telephone set. For more information,
see your System Administrator.
TELEPHONE SET BUTTONS
The Avanti 3020 set has six softkeys, three on either side
of the display.
The Avanti 3015D set has three softkeys beneath the dis-
play.
Both sets have an array of programmable and fixed feature
buttons (see Figure 1 and Figure 2).
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2 Avanti 3020 and Avanti 3015D sets
NOTE
In this guide, telephone set fixed buttons appear in
bold type, in capital letters and within square
brackets, e.g., [HOLD].
Softkeys appear in bold and italicized type, in capital
letters within curly brackets. Some of the names of
softkeys are slightly different on the Avanti 3020 set
and the Avanti 3015D set. For example, the mes-
sage softkey appears as
{SEND MSG} on the
Avanti 3020 set and as {SND MG} on the 3015D
set. These differences are noted in appropriate
sections of this guide.
User-programmable button names appear in capi-
tal letters, e.g. SPEED DIAL.
The programmable buttons have dual-color light indicators.
The color and flash rate of the indicators show the status of
the programmed line, feature or extension.
In general, red indicates non-availability (for example, a
busy line); green indicates that you are using the feature or
line, or that it is available to you.
Softkeys
Softkeys have several functions, which change according
to the state of your telephone. A softkey's function, at any
particular moment, is indicated on the telephone display.
To operate a displayed function, press the softkey adjacent
to it (Avanti 3020 set) or beneath it (Avanti 3015D set).
User-programmable buttons
Some of the buttons on your telephone may be user-pro-
grammable SPEED DIAL or MEMORY buttons. You may
program these to access extensions, features or outside
lines.
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Avanti 3020 and Avanti 3015D sets 3
Fixed feature buttons
The following fixed feature buttons appear on your Speak-
erphone set:
[HOLD]
This button places a call on hold.
[FEATURE]
Press [FEATURE] and then dial a feature access code to
activate features (see the Feature codes table at the end of
this guide).
[PICK UP]
Press this button to pick up calls.
[TRANSFER/CONFERENCE]
Press this button to transfer calls and when establishing
and exiting conference calls.
NOTE
The [TRANSFER/CONFERENCE] button is
referred to as [TRANSFER] or [CONFER-
ENCE], depending on the operation being
described.
[SPEED DIAL/PROGRAM]
This button is used for speed dialing and for programming
various features.
[REDIAL/PAUSE]
This button lets you automatically redial the last outside
number you dialed, after first accessing an outside line.
Pressing this button while dialing on an external line inserts
a pause in a dialing sequence.
[LO HI]
This button adjusts the volume of the speaker, handset,
headset, ringer and background music when any of these
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4 Avanti 3020 and Avanti 3015D sets
is active.
Pressing this button when the telephone is idle changes
the display contrast.
[FLASH]
Depending on system programming, this button is used to
disconnect or to send Flash Signal to the connected
remote exchange.
Programmable buttons
The following buttons on your set have already been pro-
grammed to perform specific functions. The System
Administrator can program these buttons to perform other
functions. If the function of certain buttons does not match
those appearing in the figure at the beginning ofthis Guide,
consult your System Administrator.
NOTE
With the default configuration, the following fea-
tures are programmed on the four buttons above
the dialpad: [MSG],[DND],[MUTE] and [SPKR].
[MSG]
This button is used to send messages to other extensions
and to reply to messages left at your extension.
[DND]
This button activates and deactivates Do Not Disturb.
[MUTE]
This button disables and enables your telephone micro-
phone.
[SPKR]
For handsfree operation, press [SPKR] instead of lifting or
replacing the handset.
Whenever this guide instructs you to lift or replace the
handset, you may press [SPKR] instead.
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Avanti 3020 and Avanti 3015D sets 5
DN buttons
DN buttons are buttons associated with specific Directory
Numbers.
The first DN button is your Primary DN button, which has
the same number as your extension. The Primary DN but-
ton is used for making and receiving most of your calls.
Whenever you pick up the handset, your Primary DN but-
ton, or - if it is not available - another DN button lights
green.
If no DN buttons are available, no DN button lights, you do
not receive dial tone,and you cannot place or answer calls.
DN buttons may be programmed in three different modes:
•ringing mode - the telephone rings and the DN button
flashes green when a call is received.
•flashing mode - the DN button flashes green when a
call is received, but there is no ringing.
•delayed ringing mode - a call rings first at another set
or group of sets, for a programmed length of time,
before beginning to ring at your set.
NOTES
Not all telephone sets are programmed with DN
buttons. The instructions in this manual often con-
tain references toDN indicators and displays of DN
numbers. Disregard them if your telephone set is
not programmed with DN buttons.
Many of the instructions offer several options,
among them pressing a DN button. If your tele-
phone set is not programmed with DN buttons,
choose another option.
Some of the features operate slightly differently on
a telephone set that is not programmed with DN
buttons. These differences are pointed out in a
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6 Avanti 3020 and Avanti 3015D sets
NOTE for each applicable feature. Consult your
System Administrator for further details about the
programming of your telephone set.
Outside line buttons
One or more of the buttons on your telephone may be
associated with either specific lines or outside line groups.
To access a line for dialing outside the system, press an
outside line button.
Floating buttons
Calls on outside lines for which no button has been
defined, may be associated with a button just for the dura-
tion of the call. These buttons are called “floating” buttons.
NOTE
Some of the access codes in your system may be
different from those indicated here. If so, see your
System Administrator for the correct codes.
SWITCHING FROM HANDSET TO HANDSFREE
OPERATION
During a call conducted via the handset:
1. Press [SPKR].
2. Replace the handset and talk via the telephone set
microphone.
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Avanti 3020 and Avanti 3015D sets 7
DISTINCTIVE RINGING
You can program telephone sets located close to each
other with distinctive rings, to enable you to identify which
telephone is ringing. Nine different rings are available.
To change the ring for your telephone set
1. Press [*] and [#] simultaneously.
2. Press one of the dialpad buttons ([1] - [9]).
When you hear the ring that you want:
3. Press [#].
4. Lift and replace the handset.
Your telephone set re-initializes and all telephone rings
(internal, external, recall, etc.) sound with the distinctive
ring selected.
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8 Avanti 3020 and Avanti 3015D sets
MUTE
If you want to talk to someone in your office during a call,
without the connected party hearing, you can disable the
handset or telephone set microphone.
To enable or disable the microphone (MUTE)
• Press [MUTE] during a conversation.
To enable or disable
the handset microphone (HANDSET MUTE)
During a handset call:
• Press [HS MUTE] (if programmed).
NOTE
If your set is Single Audio Path (SAP), pressing
[MUTE] deactivates both microphones.
ALLOWING OTHER PEOPLE TO HEAR
YOUR CONVERSATION (SPEAKER MONITOR)
While you are speaking through the handset, the conversa-
tion can be directed through your telephone speaker, so
that people in your vicinity can hear the other end of the
conversation.
1. Press [FEATURE].
2. Press [SPKR].
The [SPKR] button indicator turns on.
Both you and the other party are heard via the speaker.
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Avanti 3020 and Avanti 3015D sets 9
HOT DIALPAD
The hot dialpad enables you to dial and activate features
without lifting the handset or pressing [SPKR] first.
NOTE
The instructions in this guide assume that you
have hot dialpad capability.
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10 Avanti 3020 and Avanti 3015D sets
INTERNAL CALLS
To place a non-ringing call
• Dial the extension number.
To place a ringing call
1. Dial tone access code [1].
2. Dial the extension number.
If the extension you called is busy
(CALLBACK)
When you dial an extension and hear busy tone, you can
activate the Callback feature:
1. On the Avanti 3020, press
{CALL BACK} .
On the Avanti 3015D, press {CLLBCK} .
When the called extension becomes available, your tele-
phone rings. Then:
2. Press [SPKR] or lift the handset.
You hear the called extension ringing.
To cancel Callback
• On the Avanti 3020, press {CNCL CBACK} .
On the Avanti 3015D, press {CL CBK} .
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Avanti 3020 and Avanti 3015D sets 11
BARGE INTO A CONVERSATION
Depending on system programming you may be able to
break into another conversation.When you dial an exten-
sion and hear busy tone:
• On the Avanti 3020, press
{BARGE IN} .
On the Avanti 3015D, press {BRG IN} .
A warning tone is heard by all parties, depending on
system programming.
PAGE CALLS
You can make announcements through an external page
unit, or through the speakers ofall DIGITAL telephones in a
page zone.
1. Press [FEATURE].
2. Dial the PAGE zone access code ([4][1] - [4][8]).
After the double tone burst:
3. Make your announcement.
To speak directly with a page initiator
(MEET ME PAGE)
You can call a page initiator during a page call:
1. Lift the handset.
2. Press [FEATURE].
3. Dial the MEET ME PAGE access code ([6][6]).
4. Dial the PAGE zone access code.
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12 Avanti 3020 and Avanti 3015D sets
ANSWERING CALLS
When you receive a call an indicator flashes green on a
telephone set that is programmed with DN buttons.
For internal calls the top line of the display shows the name
of the caller and their extension number.
For external calls the display shows the trunk name and
number. You usually also hear a ring, unless your set has
been programmed not to ring.
NOTE
On outside line calls:
Telrad's DIGITAL systems support Caller Name
and Caller Identification display.
If you have a [TIME] button, pressing it may dis-
play additional relevant information.
To answer a ringing or flashing call
• Pick up the handset
or
• Press the button that is flashing green.
After you answer the call the indicator of the DN or pri-
vate trunk line lights steady green.
To answer an intercom call
To answer an intercom call coming through your telephone
speaker:
• Talk through the microphone.
If you prefer, you may lift the handset instead.
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Avanti 3020 and Avanti 3015D sets 13
CALL WAITING
You may hear either a ring or a beep, indicating a second
call, while already engaged in a conversation. You can
answer the call without disconnecting the first call.
To answer a second call
1. Press [HOLD];
The first call is put on hold. The indicator for that line
flashes green.
2. Press the DN or outside line button that is flashing
green; you receive the second call.
To return to the first call
1. Press [HOLD];
2. Press the flashing DN button.
NOTE
If your telephone does not have DN buttons, you
cannot put an internal call on hold. This means that
you cannot answer another arriving internal call
without disconnecting the first internal call. In this
case, you must hang up first. You can then answer
the second call when it rings.
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