Telrad Executive set with expanded display User manual

Executive set
with expanded display
User guide
79-100-0009/E Issue 1

79-100-0009/E, Issue 1
Executive set
with expanded display
User guide
Telrad Telecommunications Inc.,
Woodbury, New York

NOTICE
This publication refers to Telrad's Executive set
with expanded display connected to Telrad's DIG-
ITAL KEY BX system, Release SBU5, or Telrad's
DIGITAL 400 system, Release DBU5, as of Febru-
ary 1997.
Telrad reserves the right to modify the equipment
and the software described herein without prior
notice. However, changes made to the equipment
or to the software described herein do not neces-
sarily render this publication invalid.
© 1997 Telrad Telecommunications Inc.,
Woodbury, New York

Figure 1 Executive set with expanded display faceplate

Executive set with expanded display 1
ABOUT YOUR DIGITAL TELEPHONE
The Executive set with expanded display is equipped with
onhook dialing, full speakerphone, and hot dialpad capabil-
ity which enables you to make a call or operate any feature
by pressing the dialpad buttons.
You may receive and disconnect calls, program features
and perform all operations without lifting the handset. You
may lift the handset or switch between handsfree and
handset operation at any time.
NOTE
This guide describes the regular operation of the
telephone. The configuration of your particular sys-
tem and telephone may introduce differences in
operation. For example, some of the features and
buttons described in this guide may not be avail-
able on your telephone set. For more information,
see your System Administrator.

2Executive set with expanded display
TELEPHONE SET BUTTONS
Your telephone set has twelve softkeys, and an array of
programmable and fixed feature buttons (see Figure 1 on
the inside front cover). NOTE
In this guide, fixed feature buttons and program-
mable buttons appear in bold type, in capital letters
within square brackets, e.g., [HOLD].
Softkeys appear in bold and italicized type, in capi-
tal letters within curly brackets, e.g. {HOLD}.
User-programmable buttons appear in capital let-
ters, e.g., SPEED DIAL.
Most of the telephone buttons have dual-color light indica-
tors. The color and flash rate of the indicators show the sta-
tus of the programmed line, feature, or extension.
In general, red indicates non-availability (for example, a
busy line). Green indicates that you are using the feature
or line, or that it is available to you.
Softkeys
Softkeys have several functions, which change according
to the state of your telephone. A softkey's function, at any
particular moment, is indicated on the telephone display.
To operate a displayed function, press the adjacent soft-
key.
User-programmable buttons
Some of the buttons on your telephone may be user-pro-
grammable SPEED DIAL or MEMORY buttons. You may
program these to access extensions, features, or outside
lines.

Executive set with expanded display 3
Fixed feature buttons
The following fixed feature buttons appear on your tele-
phone set.
[HOLD]
This button places a call on hold.
[FEAT]
Press [FEAT] and then dial a feature code to activate fea-
tures (see the Feature Codes table at the end of this
guide).
[PICK UP/XFR/CNF]
Press this button to pick up or transfer calls, and when
establishing and exiting conference calls.
NOTE
The [PICKUP/XFR/CNF] button is referred to as
[PICK UP],[XFR] or [CNF], depending on the
operation being described.
[SPD/PROG]
This button is used for speed dialing and for programming
various features.
[REDIAL/PAUSE]
This button lets you automatically redial the last outside
number you dialed, after first accessing an outside line.
Pressing this button while dialing on an external line inserts
a pause in a dialing sequence.
[<LO HI>]
This button adjusts the volume of the speaker, handset,
headset, ringer and background music when any of these
is active.
Pressing this button when the telephone is idle changes
the display contrast.

4Executive set with expanded display
[FLASH]
Depending on system programming, this button is used to
disconnect or to send Flash Signal to the connected
remote exchange.
[SAVE/REPEAT]
This button is used to store one outside number for fre-
quent automatic dialing.
[ALL]
This button is used for Group pickup, cancel all Messages
and to cancel Call Forward to me from all extensions.
[CANCEL]
This button is used to cancel Call Forward programming,
Alarm programming and Messages.
Programmable buttons
The following buttons on your set have already been pro-
grammed to perform specific functions. The System
Administrator can program these buttons to perform other
functions. If the function of certain buttons does not match
those appearing in the figure at the beginning of this guide,
consult your System Administrator.
NOTE
When the following features are activated their but-
ton indicators light: [MSG], [DND], [MUTE],
[SPKR],[CFNA ALL],[CFBY ALL],[TIME] and
[CB/QUE].
[MSG]
This button is used to send messages to other extensions
and to reply to messages left at your extension.
[DND]
This button activates and deactivates Do Not Disturb.

Executive set with expanded display 5
[MUTE]
This button disables and enables your telephone micro-
phone.
[SPKR]
For handsfree operation, press [SPKR] instead of lifting or
replacing the handset.
Whenever this guide instructs you to lift or replace the
handset, you may press [SPKR] instead.
[CFNA ALL]
This button defines a destination to which calls are for-
warded when your telephone does not answer.
[CFBY ALL]
This button defines a destination to which calls are for-
warded when your telephone is busy.
[TIME]
This button programs an alarm time.
[CB/QUE]
This button activates extension callback and trunk queue.
DN buttons
DN buttons are buttons associated with specific Directory
Numbers.
The first DN button is your Primary DN button, which has
the same number as your extension. The Primary DN but-
ton is used for making and receiving most of your calls.
Whenever you pick up the handset, your Primary DN but-
ton, or - if it is not available - another DN button lights
green.

6Executive set with expanded display
If no DN buttons are available, no DN button lights, you do
not receive dial tone, and you cannot place or answer calls.
NOTE
Not all telephone sets are programmed with DN
buttons. The instructions in this manual often
contain references to DN indicators and dis-
plays of DN numbers. If your telephone set is
not programmed with DN buttons, disregard
these references.
Many of the instructions offer a number of
options, one of which is pressing a DN button. If
your telephone set is not programmed with DN
buttons, choose one of the other options, or skip
the step of pressing the DN button.
Some of the features operate slightly differently
on a telephone set that is not programmed with
DN buttons. These differences are pointed out
in a NOTE for each applicable feature. Consult
your System Administrator for further details
about the programming of your telephone set.
DN buttons may be programmed in three different modes:
•ringing mode - the telephone rings and the DN button
flashes green when a call is received.
•flashing mode - the DN button flashes green when a
call is received, but there is no ringing.
•delayed ringing mode - a call rings first at another sta-
tion or group of stations, for a programmed length of
time, before beginning to ring at your station.

Executive set with expanded display 7
Outside line buttons
One or more of the buttons on your telephone may be
associated with either specific lines or outside line groups.
To access a line for dialing outside the system, press an
outside line button.
Floating buttons
Calls on outside lines for which no button has been
defined, may be associated with a button just for the dura-
tion of the call. These buttons are called "floating" buttons.
NOTE
Some of the codes in your system may be different
from those indicated here. If so, see your System
Administrator for the correct codes.

8Executive set with expanded display
BASIC TELEPHONE OPERATION
SWITCHING FROM HANDSET TO HANDSFREE
During a call conducted via the handset:
1. Press [SPKR].
2. Replace the handset and talk via the telephone set
microphone.
DISTINCTIVE RINGING
You can program telephone sets located close to each
other with distinctive rings, to enable you to identify which
telephone is ringing. Nine different rings are available.To
change the ring tone for your telephone set
1. Press [*]and [#] simultaneously.
2. Press one of the dialpad buttons ([1]-[9]).
When you hear the ring that you want:
3. Press {SAVE}.
4. Lift and replace the handset.
Your telephone set reinitializes and all telephone rings
(internal, external, recall, etc.) sound with the distinctive
ring selected.

Executive set with expanded display 9
MUTE
If you want to talk to someone during a call without the
other party hearing, you can disable the handset or tele-
phone set microphone.
To enable or disable the microphone
(MUTE)
•Press [MUTE] during a conversation.
To enable or disable the handset
microphone (HANDSET MUTE)
During a handset call:
•Press [HS MUTE].
ALLOWING OTHER PEOPLE TO HEAR
YOUR CONVERSATION (SPEAKER MONITOR)
While you are speaking through the handset, the conversa-
tion can be directed through your telephone speaker, so
that people in your vicinity can hear the other end of the
conversation.
1. Press [FEAT].
2. Press [SPKR].
The [SPKR] button indicator turns on.
Both you and the other party are heard via the speaker.
HOT DIALPAD
The hot dialpad enables you to dial and activate features
without lifting the handset or pressing [SPKR] first.
NOTE
The instructions in this guide assume that you
have hot dialpad capability.

10 Executive set with expanded display
INTERNAL CALLS
To place a non-ringing call
•Dial the extension number.
To place a ringing call
1. Dial the Tone code [1].
2. Dial the extension number.
IF THE EXTENSION YOU CALLED
IS BUSY (CALLBACK)
When you dial an extension and hear busy tone, you can
activate the Callback feature:
1. Press {CALL BACK}.
2. Press [SPKR].
When the called extension becomes available, your tele-
phone rings. Then:
3. Press [SPKR] or lift the handset.
You hear the called extension ringing.
To cancel Callback
•Press {CNCL CBACK}.
BARGING INTO A CONVERSATION
Depending on system programming, you may be able to
break into another conversation.
When you dial an extension and hear busy tone:
•Press {BARGE IN}.
A warning tone is heard by all parties, depending on
system programming.

Executive set with expanded display 11
PAGE CALLS
You can make announcements through an external page
unit, or through the speakers of all DIGITAL telephones in
a page zone.
1. Lift the handset.
2. Press [FEAT].
3. Dial the PAGE zone code.
After the double tone burst:
4. Make your announcement.
To speak directly with a page initiator
(MEET ME PAGE)
You can call a page initiator during a page call:
1. Lift the handset.
2. Press [FEAT].
3. Dial the MEET ME PAGE code ([6][6]).
4. Dial the PAGE zone code.

12 Executive set with expanded display
ANSWERING CALLS
When you receive a call, an indicator flashes green on a
telephone set that is programmed with DN buttons. For
internal calls the top line of the display shows the name of
the caller and their extension number.
For external calls, the display shows the trunk name and
number. A softkey also appears for the incoming call, indi-
cating to which DN the call is allocated, or which outside
line it is on. You usually also hear a ring, unless your sta-
tion has been programmed not to ring.
NOTE
Telrad's DIGITAL systems support Caller Name
and Caller Identification display.
To answer a ringing or flashing call
•Pick up the handset
or
•Press the button that is flashing green.
After you answer the call the indicator of the DN or pri-
vate trunk line lights steady green.
To answer an intercom call
To answer an intercom call coming through your telephone
speaker:
•Talk through the microphone
If you prefer, you may lift the handset instead.

Executive set with expanded display 13
ANSWERING A SECOND CALL
You may hear a beep, indicating a second call, while
already engaged in a conversation. A {RING} softkey
appears. You can answer the call without disconnecting
the first call.
To answer a second call
1. Press [HOLD].
The first call is put on hold. The indicator for the DN
flashes green. A {HOLD} softkey appears, indicating
which line is on hold. The top line of the display shows
the extension number of the call that is on hold or the
outside line number.
2. Press {RING} - or the other DN button that is flashing
green.
You receive the second call.
To return to the first call
1. Press [HOLD]
2. Press the flashing DN button;
or
•Press the {HOLD} softkey.
NOTE
If your telephone does not have DN buttons, you
cannot put an internal call on hold. This means that
you cannot answer a second incoming call without
disconnecting the first call - unless the first call was
an outside call. If the first call was internal, you
must hang up. You can then answer the second
call when it rings.
To answer a second call for which you hear
a call waiting tone
When you hear a waiting tone, indicating a second call:
•Hang up. You receive the second call.

14 Executive set with expanded display
OUTSIDE CALLS
Outside calls may be placed by accessing an outside line
(or group) or by using the Least Cost Routing (LCR) fea-
ture.
When the instructions tell you to access an outside line,
you may:
•Press an outside line or outside line group button.
•Dial an outside line code or outside line group code.
•Dial the LCR code (usually [9]).
•Press the LCR button.
Depending on system programming, the cost of your call
may be displayed briefly at the end of the conversation.
To place an outside call
1. Obtain an outside line.
2. Dial the desired number.
See also, Abbreviated dialing, below.
To redial the last outside number you dialed
1. Obtain an outside line.
2. Press {REDIAL}.
To save a frequently dialed outside number
(SAVE/REPEAT)
After dialing the desired number, but before hanging up:
•Press {SAVE}.
To dial the number saved
1. Obtain an outside line.
2. Press {REPEAT}.

Executive set with expanded display 15
AUTOMATIC REDIAL
If you dial an outside number and hear busy tone, you can
have the system dial the number several times, at pre-
defined intervals.
When you hear busy tone
1.Press an [ARD] button.
2.Hang up by pressing [SPKR] button or replacing the
handset.
When the called party answers:
•Press [SPKR] or lift the handset.
If the dialed number rings, or if the system makes the
maximum number of dialing attempts, the Automatic
redial is deactivated.
To temporarily deactivate
or reactivate Automatic Redial
•Press the [ARD] button again.
NOTE
Several Automatic redials may be activated simul-
taneously by using more than one [ARD] button.
IF THERE IS NO OUTSIDE LINE AVAILABLE
(TRUNK QUEUE)
When you try to select an outside line and hear busy tone:
1.Press {TK QUE}.
When an outside line becomes available, the system
rings your extension. Then:
2.Press [SPKR] or lift the handset.
3.Listen for outside dial tone and dial the desired number.
To cancel trunk queue
•Press {CNCL TKQUE}.

16 Executive set with expanded display
TO CIRCUMVENT EXTENSION RESTRICTIONS
(TRAVELING CLASS OF SERVICE)
You can dial an outside number from a toll-restricted tele-
phone by temporarily assigning it your own extension's
Class of Service (COS) or a system-wide (Global) COS
accessible only to privileged users.
1. Press [TC] (if defined) or dial the Travel COS (Class of
Service) code.
The display shows ENTER NO:
2. Dial your extension number - to apply your extension's
COS,
or
Press [*] for a Global COS.
The display shows ENTER CODE:
3. Dial your ECC authorization code or a Global COS
code.
The [TC] indicator (if defined) lights.
The Travel COS feature is active for a predefined
period.
4. Access an outside line and place a call.
TO OBTAIN SPECIAL SERVICES VIA LINES
DEFINED AS BEHIND AN EXCHANGE (CEN-
TREX OR PBX)
You may be able to access special services provided by a
Centrex or PBX exchange.
To access the services while connected
to the outside line
•Press {FLASH-SIG}.