V-Tec Analogue Next Gen Series User manual

Analogue Next Gen Series
NG-A3211
Analogue Next Gen Corded 1-Line Hotel Telephone
User‘s Guide

EN - 2
1. This product should be installed by a
qualified technician.
2. Read and understand all instructions.
3. Follow all warnings and instructions marked
on the product.
4. Unplug this product from the wall outlet
before cleaning. Do not use liquid or aerosol
cleaners. Use a damp cloth for cleaning.
5. Do not use this product near water such as
near a bath tub, wash bowl, kitchen sink,
laundry tub or swimming pool, or in a wet
basement or shower.
6. Do not place this product on an unstable
table, shelf, stand or other unstable surfaces.
7. Slots and openings in the back or bottom
of the telephone base and handset are
provided for ventilation. To protect them
from overheating, these openings must
not be blocked by placing the product on
a soft surface such as a bed, sofa or rug.
This product should never be placed near or
over a radiator or heat register. This product
should not be placed in any area where
proper ventilation is not provided.
8. This product should be operated only from
the type of power source indicated on the
marking label. If you are not sure of the type
of power supplied at the premises, consult
your dealer or local power company.
9. Do not allow anything to rest on the power
cord. Do not install this product where the
cord may be walked on.
10. Never push objects of any kind into this
product through the slots in the telephone
base or handset because they may touch
dangerous voltage points or create a short
circuit. Never spill liquid of any kind on the
product.
11. To reduce the risk of electric shock, do
not disassemble this product, but take it
to an authorized service facility. Opening
or removing parts of the base station or
handset other than specified access doors
may expose you to dangerous voltages
or other risks. Incorrect reassembling can
cause electric shock when the product is
subsequently used.
12. Do not overload wall outlets and extension
cords.
13. Unplug this product from the wall outlet
and refer servicing to an authorized service
facility under the following conditions:
• When the power supply cord or plug is
damaged or frayed.
• If liquid has been spilled onto the product.
• If the product has been exposed to rain or
water.
• If the product does not operate normally by
following the operating instructions. Adjust
only those controls that are covered by the
operation instructions. Improper adjustment
of other controls may result in damage
and often requires extensive work by an
authorized technician to restore the product
to normal operation.
• If the product has been dropped and the
telephone base and/or handset has been
damaged.
• If the product exhibits a distinct change in
performance.
14. Avoid using a telephone (other than cordless)
during an electrical storm. There is a remote
risk of electric shock from lightning.
15. Do not use the telephone to report a gas
leak in the vicinity of the leak. Under certain
circumstances, a spark may be created
Important safety instructions
The applied nameplate is located at the bottom or rear of the product.
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury, including the following:

EN - 3
English
when the adapter is plugged into the power
outlet, or when the handset is replaced in its
cradle. This is a common event associated
with the closing of any electrical circuit. The
user should not plug the phone into a power
outlet, and should not put a charged handset
into the cradle, if the phone is located in
an environment containing concentrations
of flammable or flame-supporting gases,
unless there is adequate ventilation. A spark
in such an environment could create a fire or
explosion. Such environments might include:
medical use of oxygen without adequate
ventilation; industrial gases (cleaning
solvents; gasoline vapors; etc.); a leak of
natural gas; etc.
16. Only put the handset of your telephone next
to your ear when it is in normal talk mode.
17. The power adapters are intended to be
correctly oriented in a vertical or floor mount
position. The prongs are not designed to
hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.
18. Use only the power cord and batteries
indicated in this manual. Do not dispose
of batteries in a fire. They may explode.
Check with local codes for possible special
disposal instructions.
19. In wall mounting position, make sure to
mount the telephone base on the wall by
aligning the eyelets with the mounting studs
of the wall plate. Then slide the telephone
base down on both mounting studs until it
locks into place. Refer to the full instructions
in Installation in the user’s manual.
20. This product should be mounted at a height
of less than 2 meters.
CAUTIONS
CAUTIONS
• Keep small metallic objects such as pins and
staples away from the handset receiver.
SAVE THESE INSTRUCTIONS

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Table of contents
Important safety instructions...............2
Parts checklist.......................................5
Telephone layout .................................6
Installation............................................8
Installation option - installing base stand for
desktop ........................................................... 8
Installation option - converting from desktop
to wall mount position.................................. 9
Replacing coiled handset cord.................. 11
Set up ...................................................12
Operation.............................................15
Receive a call ................................................ 15
Place a call .................................................... 15
End a call........................................................ 15
Speed dial...................................................... 15
Volume............................................................. 15
Mute................................................................. 15
Hold ................................................................. 15
Speakerphone ............................................... 15
Message waiting indicator ......................... 15
Play messages............................................... 15
Appendix .............................................16
Troubleshooting.................................................... 16
VTech Hospitality Limited Warranty Program 19
Maintenance......................................................... 21
Disclaimer and Limitation of Liability...............21
European Directives ............................................ 21
Declaration of Conformity.................................. 21
Disposal of batteries and product ................... 22
Technical specifications .......................23
Index ....................................................24

EN - 5
English
Parts checklist
Items contained in the telephone package:
Model name Model
number
Parts included
Telephone base with
overlay Corded handset
Base Stand |
Wall Mount
Bracket
Telephone line
cord
Analogue Next
Gen Corded
1-Line Hotel
Telephone
NG-A3211

EN - 6
Telephone layout
Telephone Base
1Message Waiting LED
2 Speed Dial keys
3MUTE key
4 HOLD key
5 Numeric dial keys
6SPEAKER key
7VOLUME +
8VOLUME -
9 Telephone line jack
10 Handset connector jack
11 Voicemail voltage detection
1
2
6
4
89 10
11
5
7
3

EN - 7
English
1 Earpiece
2 Microphone
3 Handset cord jack
(in the handset's compartment)
Telephone layout
Corded Handset
1
2
3

EN - 8
Installation
Installation option - installing base
stand for desktop
To mount the telephone base on the base
stand
1. Turn the telephone base over with the
bottom side facing up. Connect the coiled
handset cord to the telephone base, and
then connect the long telephone line cord
as shown below.
2. Align the grooves of the base stand with the
telephone base. Slide the base stand up to
secure it.
3. Plug the other end of the telephone line
cord to the telephone wall jack.
4. Place the handset on the telephone base
cradle.
To test your installation
Press on the telephone base. Listen for a
dial tone, and then press again to hang
up.
To unmount the base stand
Simply slide the base stand down, and lift it
from the telephone base.

EN - 9
English
Installation option - converting
from desktop to wall mount position
To mount the telephone base on the wall
1. Unmount the base stand from the telephone
base. Put the corded handset aside.
2. Turn the telephone base over with the
bottom side facing up. Align the grooves
with the wall mount bracket. Slide the wall
mount bracket up.
3. Connect the telephone as described in
"Telephone base installation" on page 8,
but connect the short telephone line cord
instead. Place the cords in the associated
cable ducts.
4. Mount the telephone base on the wall by
positioning the eyelets on the telephone
base and the mounting bracket against the
mounting studs. Then slide the telephone
base down on both mounting studs until it
locks into place.
5. Replace the handset on the telephone base
cradle.
To remove the wall mount bracket from
the telephone base
Simply slide the wall mount bracket down and
lift it from the telephone base.

EN - 10
Mounting bracket footprint dimension
Unit: mm

EN - 11
English
Replacing coiled handset cord
To replace the coild handset cord:
1. Hold the handset upside down.
2. Press both thumbs down on the edge of
the handset back cover near the back of
the earpiece, and slide the back cover
upwards.
3. Lift the back cover off the handset.
4. Unplug the coild handset cord from the
handset cord jack.
5. Plug another coild handset cord to the
handset cord jack.
6. Align all the tabs on the handset cover
against the corresponding grooves on
the handset, then slide the handset cover
closed.
Installation Notes
Caution! Please be careful of sharp edges
of base stand that can cause harm during the
installation process.
Avoid placing the phone too close to:
• Communication devices such as television
sets, DVD players, or other cordless
telephones
• Excessive heat sources
• Noise sources such as a window with
traffic outside, motors, microwave ovens,
refrigerators, or fluorescent lighting
• Excessive dust sources such as a workshop
or garage
• Excessive moisture
• Extremely low temperature
• Mechanical vibration or shock such as on
top of a washing machine or work bench

EN - 12
Set up
Default settings are indicated by asterisks (*).
Setting Options Adjustable by
Handset earpiece volume 1, 2*, 3, 4 User and administrator
Speakerphone volume 1, 2, 3, 4, 5*, 6, 7, 8 User and administrator
Ringer volume Low, Medium*, High Administrator only
Ringer tone Tone 1*, Tone 2, Tone 3 Administrator only
Voicemail voltage detection
Disable voicemail voltage detection,
Periodic low voltage pulse detection
method,
Steady high voltage and periodic
high voltage pulse detection method
Administrator only
Ringer tone
There are 3 ringer tone options.
To change the ringer tone:
1. Turn the telephone base over with the bottom side facing up. Remove the mounting bracket if
it is in desktop position. To remove the mounting bracket, firmly push both tabs downward and
pull up until they release from the grooves.
2. Slide the ringer tone switch to select the desired detented position using a narrow object such
as a standard screwdriver.
3. Install the mounting bracket accordingly.

EN - 13
English
Set up (Continued)
Voicemail voltage detection
There are 3 options to set the voicemail voltage detection at the bottom side of the telephone
base.
To disable the voicemail voltage detection:
1. Use a narrow object to unplug all the jumpers from the telephone base.
To set the voicemail voltage detection by the periodic low voltage pulse
detection method:
1. Use a narrow object to unplug all the jumpers from the telephone base.
Then plug the jumpers into 1, and .
To set the voicemail voltage detection by the steady high voltage and periodic high voltage pulse
detection method:
1. Use a narrow object to unplug all the jumpers from the telephone base.
Then plug the jumpers into 1, and .
Speed Dial keys
There are up to 10 programmable guest-service (Speed Dial) keys, including MESSAGE and
EMERGENCY speed dial keys. Program these keys to automatically dial telephone numbers or to
activate telephone system features.
To program a Speed Dial key:
1. Remove the faceplate and overlay if they are on the telephone base. Press on the
telephone base or lift the handset. Then press the recessed PROGRAM key. The MUTE key
flashes when in administrator mode.
2. Press the desired Speed Dial key where the telephone number is to be stored. You hear 3
beeps.
3. Enter the telephone number (up to 16 digits).
• To insert a pause in the stored number, press the recessed PAUSE key.
4. The telephone stores the number automatically when 16 digits are entered. When the number
has less than 16 digits, press the recessed PROGRAM key again. You hear 3 rising beeps as
confirmation.
2 3
Jumper
1 2 3 4
2 4

EN - 14
Set up (Continued)
To clear the programmed Speed Dial key:
1. Remove the faceplate and overlay if they are on the telephone base. Press on the
telephone base or lift the handset. Then press the recessed PROGRAM key. The MUTE key
flashes when in administrator mode.
2. Press the Speed Dial key where the telephone number is to be deleted. You hear 3 beeps.
Press the recessed PROGRAM key again. You hear 3 rising beeps as confirmation.

EN - 15
English
Operation
Receive a call
When there is an incoming call, the telephone
rings and the MESSAGE WAITING LED flashes.
To answer a call using the corded handset:
Lift the corded handset from the telephone
base.
To answer a call using the telephone base:
On the telephone base, press . The
key illuminates when in speakerphone mode.
Place a call
Lift the corded handset or press on the
telephone base. Listen for a dial tone and then
dial the desired number, or press a Speed Dial
key to dial a programmed number. The
key illuminates when in speakerphone mode.
End a call
Place the corded handset in the telephone
base, or press when in speakerphone
mode.
Speed dial
To dial a speed dial number, press a speed
dial key.
(FRONT DESK or EMERGENCY).
Volume
Listening volume can be adjusted from the
telephone base.
To adjust the listening volume:
During a call, press VOL + or VOL - to adjust
the listening volume. The next call returns to the
default listening volume.
Mute
To mute the microphone:
1. During a call, press MUTE on the telephone
base. The MUTE key illuminates when the
mute function is turned on. You can hear the
party on the other end but they cannot hear
you.
2. Press MUTE again to resume the
conversation. The light on the MUTE key
turns off.
Hold
To place a call on hold:
1. During a call, press HOLD on the telephone
base to place that call on hold. The HOLD
key flashes when the call is placed
on hold.
2. To release the call from hold, press ,
HOLD or lift the handset from the telephone
base cradle.
Speakerphone
During a call, press on the telephone base
to switch between speakerphone mode and
handset earpiece mode.
Message waiting indicator
When a new voice message is received, the
flahes.
Play messages
1. When the phone is idle, press .
The telephone base dials the voicemail
access number.
2. Follow the voice prompts to play your
messages.

EN - 16
Appendix
Troubleshooting
If you have difficulty with the telephones, please try the suggestions below. For customer service,
call [phone] or email [e-mail].
For corded telephone
Question Suggestions
The telephone does not work at all.
• Make sure the telephone line cord is
plugged firmly into the telephone wall
jack.
• Disconnect the telephone base from
the telephone wall jack and plug in a
working telephone. If the other telephone
does not work, the problem is probably in
the wiring or telephone service. Contact
your telephone service provider (charges
may apply).
There is no dial tone.
• Try all the above suggestions.
• The telephone line cord may be defective.
Install a new telephone line cord.
• Disconnect the telephone base from
the telephone wall jack and connect a
different telephone. If there is no dial
tone on this telephone either, the problem
is in your wiring or telephone service.
Contact your telephone service provider
(charges may apply).

EN - 17
English
Question Suggestions
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before
dialing.
• Eliminate any background noise. Mute the
telephone before dialing, if applicable, or
dial from another room in your unit with
less background noise.
• If other telephones in your hotel are
having the same problem, the problem
is in the wiring or telephone service.
Contact your telephone service provider
(charges may apply).
The telephone does not ring when there is an
incoming call.
• Make sure the telephone line cord is
plugged in properly.
• If other telephones in your hotel are
having the same problem, the problem
is in the wiring or telephone service.
Contact your telephone service provider
(charges may apply).
• Test a working telephone at the
telephone wall jack. If another telephone
has the same problem, the problem is
in the telephone wall jack. Contact your
telephone service provider (charges may
apply).
• The telephone line cord may be defective.
Install a new telephone line cord.

EN - 18
Question Suggestions
There is interference during a telephone
conversation.
• If there is High Speed Internet Access
(HSIA) available at the premises through
a telephone line, you may need to install
a DSL filter (DSL - digital subscriber line)
between the telephone line cord and the
telephone wall jack. The filter prevents
noise and caller ID problems caused by
DSL interference. Contact your DSL service
provider for more information about DSL
filters.
• If your telephone is plugged in with a
modem or a surge protector, plug the
telephone (or modem/surge protector)
into a different location. If this doesn’t
solve the problem, relocate your
telephone or modem farther apart from
each other, or use a different surge
protector.
• Disconnect the telephone base from the
telephone wall jack. Plug in a different
telephone. If calls are still not clear, the
problem is probably in the wiring or
telephone service. Contact your telephone
service provider (charges may apply).
• If other telephones in your hotel are
having the same problem, the problem
is in the wiring or telephone service.
Contact your telephone service provider
(charges may apply).
I hear other calls when using the telephone.
• Disconnect the telephone base from the
telephone wall jack. Plug in a different
telephone. If you still hear other calls,
the problem is probably in the wiring or
telephone service. Contact your telephone
service provider (charges may apply).

EN - 19
English
Appendix
VTech Hospitality Limited Warranty Program
VTech Telecommunications Limited, the manufacturer of VTech Hospitality Product (“Product”),
warrants to the holder of a valid proof of purchase (“end user” or “you”) that the Product and all
accessories provided by VTech in the Product’s package are free from defects in material and
workmanship, pursuant to the following terms and conditions, when installed and used normally
and in accordance with the Product’s operating instructions. The limited warranty extends to the end
user of this Product and applies only if such Product is purchased through a local distributor /dealer.
The limited warranty period for this Product is determined based on the following:
5 Years – Analogue Models
• All Classic Models – corded and cordless
• All Contemporary Models – corded and cordless
• All TrimStyle Models
• All Next Gen Models - corded and cordless
2 Years – SIP Non-Display Models
• All Classic Models – corded and cordless
• All Contemporary Models – corded and cordless
• All TrimStyle Models
• All Next Gen Models - corded and cordless
During the limited warranty period, VTech’s authorised service representative will repair or replace, at
VTech’s option, without charge, a Product that is not free from defects in materials and workmanship.
If VTech’s authorised service representative repairs the Product, new or refurbished replacement
parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product
of the same or similar design. Repair or replacement of Product, at VTech’s option, is the exclusive
remedy.
The limited warranty period for the Product begins on the date that the end user takes possession
of the Product. This limited warranty also applies to repaired or replacement Products for a period
of either: (a) 90 days from the date the repaired or replacement Product is shipped to you; or (b)
the time remaining on the original limited warranty as described above; whichever is longer.
This limited warranty does not cover:
1. Product or parts that have been subjected to misuse, accident, shipping or other physical
damage, improper installation, abnormal operation or handling, neglect, inundation, fire,
water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than
an authorised service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or

EN - 20
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the local dealer /
distributor, or used for non-approved commercial or institutional purposes (including but not
limited to Products used for rental purposes); or
7. Product returned without valid proof of purchase; or
8. Charges or costs incurred by the end user, and risk of loss or damage, in removing and
shipping the Product, or for installation or set up, adjustment of customer controls, and
installation or repair of systems outside the unit.
9. Line cords or coil cords, plastic overlays, connectors, power adapters and batteries, if the
Product is returned without them. VTech will charge the end user at then-current prices for each
of the missing items.
10. NiCd or NiMH handset batteries, or power adapters, which, under all circumstances, are
covered by a one (1) year warranty only.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of
Product(s) to the service location. VTech’s authorised service representative will return repaired or
replaced product under this limited warranty to you, transportation, delivery and handling charges
prepaid. VTech assumes no risk for damage or loss of the Product in transit.
If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the
terms of this limited warranty, VTech will notify you and will request that you authorise the cost of
repair and return shipping costs for the repair of Products that not covered by this limited warranty.
You must pay for the cost of repair and return shipping costs for the repair of Products that are not
covered by this limited warranty.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all
other written or oral communications related to this Product. VTech provides no other warranties
for this Product, whether express or implied, oral or written, or statutory. The warranty exclusively
describes all of VTech’s responsibilities regarding the Product. No one is authorised to make
modifications to this warranty and you should not rely on any such modification.
VTech’s liability to end user hereunder shall not exceed the purchase price of the Product. In no
event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages
(including, but not limited to lost profits or revenue, inability to use the product, or other associated
equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of
this Product. Some local dealers / distributors do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you also have other rights which vary from local
dealer / distributor to local dealer / distributor.