
If you require more assistance,
please call 1800 870 580
(7am - 7pm)
Need more help?
Troubleshooting tips
For a list of commonly asked
questions and tips, please visit
telstra.com/smartwi
Use the Telstra Home Dashboard™
App to manage your network.
The app can diagnose issues and
offers troubleshooting solutions.
If you are having trouble, check the
colour of the light on the Telstra
Smart Wi-Fi™Booster. If it is red or
amber, try moving them closer to
your modem or Wi-Fi Booster.
Try restarting your modem and
Wi-Fi Boosters by turning them
off. Wait at least 30 seconds
before turning them on again.
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Telstra Corporation Limited, ABN 33 051 775 556.
Wait for Paring
Once steps 1 - 4 are complete, the Wi-Fi Booster will
begin the pairing process and once the light on the front
of your Wi-Fi Booster turns solid blue, the pairing is
complete - this could take up to 2 minutes.
You will need to reconnect all your Wi-Fi
devices to the Booster Wi-Fi.Your new Telstra Smart
Wi-Fi network name and password is located on the
bottom of the rst Booster. On your device (smartphone,
tablet, laptop, etc.) select the new Wi-Fi name and, when
asked, enter in the Wi-Fi password.
Optional Step
Need to change your modem Wi-Fi name to
something else?
To do this, please go to the web page address shown on
the back of the modem. If needed, the admin password
is also displayed on the back. In the settings, change the
‘network name/SSID’ to anything else you like.
Boost your Wi-Fi coverage
You can now move the paired Wi-Fi Booster to any room
where you’re experiencing Wi-Fi issues. Simply unplug
the second Wi-Fi Booster and move it to another room
with a spare powerpoint. You’ll know you’ve gone too far
if the light is not solid blue, in which case keep moving
closer to another Wi-Fi Booster until you get a blue light.
Telstra
Modem
+ Wi-Fi
Booster
Wi-Fi
Booster
Lounge room
Dining room
Wi-Fi Booster Indicator light colours
Good signal.
Working ne.
No connection.
Check installation.
Poor signal.
Try moving closer.
Software updating,
syncing or starting up.
Keep device on.