Telstra T-HUB 2 User manual

A GUIDE
TO YOUR
TELSTRA T-HUB®2
HANDSET
FOR MORE INFORMATION:
CALL 1300 136 841
VISIT telstra.com/thub
VISIT A TELSTRA STORE

This guide will help you get started as quickly and easily
as possible. It’ll help you get connected and show you
all kinds of ways to get the most from your T-Hub®2
Handset. You’ll be making calls in no time.
For more information on using your T-Hub®2 Handset
visit telstra.com/thub or visit Telstra Crowd Support at
www.crowdsupport.telstra.com.au.
2 3
WHAT’S
INSIDE
05 Let’s get started
05 Preparing the handset
06 Registering your T-Hub 2 handset
08 Handset setup
10 A closer look at the T-Hub 2 handset
13 Battery
14 Home screen & event notifications
15 Calling
15 Taking a call
16 Rejecting, answering and ending the call
17 Incoming call during a call
18 Outgoing call
20 Internal call
21 Transferring a call between handsets
22 Call waiting
24 3-way call
25 Make 2nd call
25 Paging
LET’S GET THIS
SHOW ON THE ROAD

26 Call log
26 Contacts
27 Contact synchronisation
28 Contact list
30 Edit a contact
30 Add a contact
31 Delete a contact
31 Settings
32 Sound
35 Display
38 Time
40 Call features
43 System
44 Software updates
45 Keypad lock
46 Troubleshooting
46 Contacts
46 Software updates
47 Registration
47 Settings
48 Customer Service and Product Warranty
LET’S GET
STARTED
4 5
PREPARING THE HANDSET
1. Remove the back cover of the handset.
2. Insert batteries in the handset
3. Replace the handset cover.
4. Place the handset into the handset dock and connect the dock to mains power
using one of the power supplies provided.
You can now turn the handset on by pressing and holding down the Power key .
1. 3.
2. 4.
Note: It is recommended that the Handset is charged initially overnight to get optimum
battery performance.

6 7
REGISTERING
YOUR THUB 2
HANDSET
Once the handset is registered, you will be able to make and receive
calls, manage contacts and access voice messages.
If your T-Hub 2 Handset came as part of a T-Hub 2 Kit, it will already
be registered to the T-Hub 2 Base Station. You can always tell if your
handset is registered as it will always display the home screen.
TO REGISTER YOUR T-HUB 2 HANDSET
1. If you have not done so already, turn on your handset. It will prompt you to
register the handset – select “Register handset”, and press OK.
2. Your handset will then prompt you to prepare the base station for registration;
• If you have a base station, press and hold down the Page button for 3 seconds,
until the LED light is flashing blue.
• If you have a T-Gateway, press the white DECT button which is located on the back for
3 seconds. The DECT LED on the front of the T-Gateway™ should now flash orange.
Page Button
WPS button
DECT button
3. On the handset, press OK to start registration – this may take up to 60 seconds
to complete. Once registered, the handset display will read ‘Handset registered’.
An antenna symbol will also appear on the top left hand side of the handset screen .
4. To test that you have dial tone, press the Call button on the handset .
Registration Screens
Handset Home Screen

8 9
CONNECTING THE HANDSET
TO THE T-GATEWAY
To connect the handset to the T-Gateway:
1. Remove the plastic cover from the bottom of the T-Gateway by pulling
it towards you.
2. Push the handset dock into the cavity at the bottom of the T-Gateway
– it should click into place.
3. To remove, press down on the lever under the handset dock and pull it
away from the T-Gateway.
HANDSET SETUP
You can choose to place your handset anywhere in your home –
depending on whether or not you want to “dock” it together with the base
station or T-Gateway. The advantage of docking your handset is that you
only need one power supply (which saves on clutter).
If you want to locate your handset separately to your base station or
T-Gateway – simply choose a location for your handset dock near a power
point in your preferred room, and plug it in.
If you want to locate your handset together with your base station or
T-Gateway, follow these simple steps:
1. Remove the plastic cover from the bottom of the base station by pulling
it towards you.
2. Push the handset dock into the cavity at the bottom of the base station
– it should click into place.
3. To remove, press down on the lever under the handset dock and pull it
away from the base station.
Warning: Care should be taken when using the handset when it has been left off the
handset dock. The handset includes a magnetic coupling feature in the receiver for use
with hearing aids and, as a result, may also pick up and retain small pins and staples and
other small magnetic items near the receiver.

10 11
A CLOSER LOOK
AT THE THUB 2
HANDSET
1
8
6
10
5
2
3
7
11
9
4
LED INDICATOR HANDSET STATUS
Solid green Batteries near to fully charged.
Flashing green on dock Batteries charging.
Flashing blue You are receiving an internal or external call.
You have one or more missed calls.
You have one or more voice mails pending.
Solid red off dock Low charge.
Flashing red off dock Very low charge, batteries need charging.
Flashing red on dock Charging batteries.
1LED Indicator The LED indicator shows the status of
the Handset.
FEATURE DESCRIPTION
2Volume control • To control the volume of the speaker on your
Handset.
• During a call use the Up/Down key to increase
the volume of caller’s voice.
3Left soft key • To select the option shown above it
in the display.
4Right soft key • To select the option shown above it
in the display.
5OK/Select button • To confirm or select.
• From standby, to display new event messages
on the display.

12 13
Up • To scroll up through menus/lists.
• From standby, to open the Dialled calls list.
• During a call, to increase the volume of the
callers voice.
Down • To scroll down through menus/lists.
• From standby, to open the All calls list.
• During a call, to decrease the volume of the
callers voice.
Left • To scroll left through menus/fields.
Right • To scroll right through menus/fields.
6End/Power button • To end a call.
• To exit a menu.
• When holding, to switch the Handset off or on.
7 Talk button • To make or receive a call.
• During a call, to switch to and from handsfree mode.
8Keypad • To enter numbers/letters.
9 Voicemail • Hold this button down for at least two seconds to check
your Voicemail.
10 Internal calls • Press this button to make an internal call to another
Handset registered to the same Base station.
11 Recall • Press and hold this button to switch to an incoming call
(if Call Waiting is activated on your phone service).
Warning: The T-Hub®2 Tablet and Handset require electricity to work. During power failure
you will not be able to make any telephone calls. Alternative arrangements should be made
to access emergency services in times of power failure.
BATTERY
Charge Duration
The T-Hub 2 Handset will run for 3 hours of continuous use when
fully charged. When it is not in the dock being charged, it will last
up to 3 days. This will be influenced by whether you fully charge the
handset each time and environmental factors such as temperature.
To keep the battery in the best condition, leave the handset out of
the dock for a few hours at a time.
Charging the Batteries
The handset battery icon (in the top right-hand corner of the screen)
shows how much battery life the handset currently has. When the
handset battery icon is showing as empty (no bars), you will need to
recharge the handset by placing it back into the handset dock.
You may also hear a “low battery” warning beep if the handset
is being used while the battery is approaching empty. While the
handset battery is charging, the battery icon will show animated
bars “filling up” the battery level.
If the battery icon appears to suggest that your handset is charging
but when you remove it from the dock after 30 minutes and the
handset turns off, it may suggest that your batteries are not working
and need to be replaced.
Replacing the Batteries
The T-Hub 2 batteries will last for 24 months. If the handset
batteries don’t appear to be staying charged for as long as it used to,
you can replace them with another set as long as they have similar
specification, i.e. 1.5V AAA Ni-MH batteries, 600mAh or greater.

14 15
HOME SCREEN & EVENT NOTIFICATIONS
The Home screen is composed of 3 parts:
• Top bar named Title: Details the time & battery, ringer status,
telephone connectivity and alarm symbols
• Below the Title bar: Displays the name of the handset
• Bottom Bar: Redial soft key to access the Outgoing call list and
Speaker soft key to go off-hook in speaker mode.
TAKING A CALL
When the handset receives an incoming call the caller’s
information is displayed.
If there is a match between the incoming number and a contact
in the T-Hub 2 Contacts, the first name and last name will be
displayed. If there is no match, the number will be displayed.
When a call is received with an unknown number the handset
will display Unavailable in the incoming call screen.
When a call is received with a private number, the display will
show Private in the incoming call screen.
Settings
Call log
Missed call indicator
Handset name
Title
Contacts
Voicemail
Softkeys
New voicemail
indicator Incoming Call
CALLING

16 17
REJECTING, ANSWERING AND ENDING THE CALL
Rejecting a Call
Reject a call by pressing the Power key or pressing the left soft key named
Silence. The ringtone for that handset shall be silenced. All other handsets and
tablets registered to the base station or T-Gateway will continue to ring.
Answering a Call
The call is answered by pressing the Talk key . The callers details and call
duration is displayed.
Ending a Call
The call is ended by pressing the Power key or by the other party.
INCOMING CALL DURING A CALL
To take an incoming call when on another call, select Answer on left soft key.
Once the incoming call has been accepted, swap between the incoming call and the
other call by pressing the Swap button.
Rejecting a Call Answering a Call
Incoming 2nd Call Incoming Call on Hold
Ending a Call
Note: Select Reject to reject the incoming call. The call waiting beeps will continue in the
background until the calling party hangs up.
If the internal call is released by one of the handset or tablets, the remaining handset or
tablet is automatically connected to the external call.

18 19
OUTGOING CALL
Making a Call
Start dialling the numbers and press the Talk key to make a call.
The calling screen will be displayed and the call timer will start.
From this screen the Options available include:
• Record number in Contacts
• Set number as a Speed dial number
Rejecting a Call Number Options Screen
Dialling from Contacts
Search for a contact by selecting the Contacts icon from the handset and begin typing
the contacts name using the keypad. Alternatively, scroll down the list of contacts.
Once a contact is selected, the default number appears below the name. Use the left
and right to change the number (if more than one number recorded). Press the Talk key
to make a call.
Dial Contacts
Pre Dialling Screen Number Options Screen
Dialling from the Call Log
When an entry within the Call Log is selected, pressing the Talk key will dial the number.
A press on the Power key will take you back to the handset home screen.

20 21
INTERNAL CALL
Press the INT key to make an internal call to another handset or
tablet registered to the base station or T-Gateway.
If there are 3 or more registered or tablets, their details will be displayed.
Otherwise the handset will call the other registered device automatically.
If the receiving handset doesn’t answer the incoming call after 30
seconds, the internal call will be automatically dropped.
When the internal call is terminated by either party, the other handset
will automatically hang up.
Make an Internal Call Incoming Internal Call Active Internal Call
Call Answered
Call Transferred Transfer In Call Options
In Call Options Transfer Call
TRANSFERRING A CALL BETWEEN HANDSETS
• To transfer a call to another handset or tablet that is registered to the base station or
T-Gateway, select the Options soft key
• Scroll down to select Transfer call and then select OK.
• Scroll down to the phone that the call is to be transferred to or select Ring all phones
to ring all handsets and tablets and then select OK
• When the other phone answers the internal call, a link is established with
the handset and the external caller hears silence.
• To transfer the call, the handset that sets up the call needs to select
Options using the left soft key and select Transfer call.

22 23
CALL WAITING
Beeps will sound during a call if another call is received. The name of the number
or name of the caller will be displayed.
Select Answer to answer the call.
If the call waiting is answered, the first call is put on hold and the call is
established with the second call.
Swap between callers by selecting the Swap soft key.
Use the Options soft key to choose from a number of options, including
ending the current call.
Select Hang up active call to end the active call and switch back to the call
that is on hold.
Call Waiting
Swap Callers
Transfer In Call Options
Note: In the unlikely event that another call comes in while on an internal call and there is
already an external call on hold, the internal call will be dropped, and the incoming call will
be connected.
Note: The call that is on hold is highlighted in blue on the screen e.g. John Ford.
The active call is highlighted in black on the screen e.g. 0234567890

24 25
3-WAY CALL
Once the call waiting call has been answered and there is one call on hold,
merge both calls to set up 3-Way call by selecting Merge calls in the Options menu.
The call will to continue with the remaining caller if one of the callers hangs up.
MAKE 2ND CALL
Initiate a second call by selecting Options and Make 2nd call.
Once the dial tone is heard, begin dialling the number or select the person to call by
selecting Contacts and then press Call.
Press the End soft key to end the second call and be reconnected to the first call.
PAGING
Paging is initiated by pressing and releasing the top button on the Base Station (Page button)
or DECT button on the T-Gateway. All devices registered to the Base Station or T-Gateway
and in range will begin to ring.
Paging is offered for 1 minute. At the end of that time all handsets and tablet will stop ringing.
The paging call is presented as an internal call & can be stopped by following actions:
• If the End option is selected or End Call is pressed on any handset the paging notification is
removed from all handsets.
• Can also be stopped by pressing and releasing the Page button on the base station or DECT
button on the T-Gateway again.
• Pressing the Talk button during Paging call acts in the same manner as pressing the End Call
button: Ends the paging call.
Paging calls are not presented on handsets which are in use.
If the ringer is switched off on a handset, this is temporarily disabled for paging so that the
handset can be found.
3 Way Call
Make 2nd Call Screens
Note: A merged call cannot be transferred.

26 27
Contacts Fields
The contacts fields on the handset are made up of the following:
• First name (20 characters),
• Last name (20 characters),
• Home number (25 digits),
• Mobile number (25 digits),
• Work number (25 digits)
• Ringtone (to assign a dedicated ringtone to a contact)
• Default number (to select the number to be used by default in case of more than
1 number in a contact).
CONTACT SYNCHRONISATION
When a new contact is stored, modified or deleted on the handset,
synchronisation is automatically performed between the tablet, handset &
the base/T-Gateway. The contact will be stored in the BigPond account setup
during the installation Wizard.
CALL LOG
The Call Log lists All Calls, Missed calls, Incoming calls (answered),
Outgoing calls, to a maximum of 150 entries.
A small dot will appear on the Call Log icon to indicate a missed call. Once all the
missed call details have been viewed in the Call Log the indicator will disappear.
To move from one list to another, use the Left or Right keys on the handset.
To call a number from the Call Log list, highlight the name/
number using the Up/Down scroll keys and press the Talk key .
Save a number in the call log by scrolling to the number,
selecting Options and select New contact.
CONTACTS
Add, delete and view contacts by selecting the Contacts icon using the scroll keys
and the OK button on the handset.
View up to 1000 contacts that are shared between the T-Hub 2 handset and other
tablets registered to the same base station or T-Gateway.
Note – contacts will not be shared between non T-Hub 2 devices registered to the
base station or Gateway.
Note: Contacts will not be shared between non T-Hub 2 devices registered to the base
station or Gateway.
Important Note
Only those contacts that are synchronised with the BigPond email account setup during
the Installation Wizard will be shared across the T-Hub 2 handsets and tablets.
Any contacts sourced from an account created after completing the installation wizard, eg.
Secondary BigPond account, Facebook, Gmail, will only be viewable on the tablet that
it has been set up on.
All the fields defined in Contacts are synchronised with the Tablet.
There are more fields available on the T-Hub 2 tablet, however they are
not visible on the handsets.
Contact Fields Screen

28 29
CONTACTS LIST
From the handset home screen, the contacts list can be accessed by scrolling to the
Contacts icon and pressing OK.
The first line is used for performing a quick search. By typing in text, the contact list will
jump to the contact result that is closest to the entry.
A selected contact will display the First Name and Last Name and the default phone
number.
Browse the list of contacts with the UP and DOWN keys. If the contact has more than one
phone number, change the number to be called by scrolling with LEFT and RIGHT keys.
To make a call press the Talk key or press OK, it will dial the selected number.
Contacts Screen
Contacts Options Screen
Once the contact is selected, press the Options soft key and
another menu will pop up.
Add contact to add a new contact into Contacts.
View details to see all fields of this contact.
Edit to modify contact fields.
Set as speed dial to choose a shortcut from idle to dial this number
(long press on the digit will call that number directly).
Delete contact to delete this contact.
Memory status to know the remaining space available to save contacts.
Synchronise to force the contacts to be synchronised between the base
station or T-Gateway and the tablet.
Note: Digit 1 is assigned to the voicemail number and cannot be assigned to another number.

30 31
EDIT A CONTACT
To edit a contact:
• Select the contact, select the Options soft key and select Edit
• Use the Up and Down keys on the handset to move between fields.
• Press the Save soft key to save or press the Cancel soft key to clear digits
or characters in the field.
ADD A CONTACT
To add a contact:
• Select Contacts from the handset Home Page.
• Press the Options soft key
• Select Add contact
• Edit the necessary fields
Add a contact from the Call Log.
• Select the Call Log from the handset Home Page
• Scroll down to the phone number
• Press the Options soft key
• Select New contact or Add to existing contact
Alternatively, add a contact by typing in the number from the Home Screen
and then select Option to add the number to Contacts.
DELETE A CONTACT
• To delete a contact, select Contacts from the handset Home Page.
• Select the contact to delete.
• Press the Options soft key
• Select Delete contact
RINGTONE
It is possible to assign a ringtone to a contact when creating or editing a contact.
SETTINGS
Use the Settings function to adjust the:
• Sound
• Display
• Time
• Call Features
• System
Edit Contact Screen Create a Contact Screen
Delete a Contact Screen

32 33
SOUND
Modify the ringtones, ringtone volume, handset and speakerphone
volume and alert tones.
Ringtones
Modify the ringtone to be played for incoming (external) or internal calls.
Ring Volume
Modify the volume of the ringtone. By default it is set on Level 3.
Handset volume
Modify the volume of the handset when on a call. By default it is set on Level 3.
Speaker volume
Modify the volume of the call when it is on hands free. By default it is set on Level 3.
Sound Settings Screen
Ringtones Setting Screens
Ring Volume Screen Handset Volume Screen Speaker Volume Screen

34 35
Voicemail alert
Turn the voicemail alert tone to off or on. It is set as On by default.
Handset tones
Turn the Keypad, Low Battery and Out of Range handset tones to off or on.
All tones are set as On by default.
DISPLAY
Wallpaper
The wallpaper can be selected from the 6 available wallpapers,
with blue being the default:
Voicemail Alert
Handset Tones
Wallpaper Options
Note: The wallpaper will only change for the Home screen - all other screens will use the
default blue wallpaper

36 37
Brightness
Modify the brightness of the display by selecting Settings from the Home Screen,
followed by Display and then Brightness.
Modify the brightness to one of five levels.
Night Mode
The following options are available when setting Night Mode:
• Off turns Night Mode off. This is the default setting.
• Dim screen turns the handset screen off between 9pm to 6am.
Note: The time that the screen dims cannot be adjusted.
• Dim screen & LED turns the handset screen and LED off from 9pm to 6am.
LED Indicator
Turn the LED indicator off or on. By default the LED in turned on.
Night Mode
LED Settings
Handset Brightness

38 39
Alarm
One alarm can be set to ring only once or on a daily basis. The alarm is
specific to the handset and does not synchronise with other T-Hub 2
handsets or tablets registered to the base station.
Alarm Settings
Time format
Set the time on the handset to be displayed in 12 hour or in 24 hour format.
Time Format Settings
Time Settings
TIME
Set an alarm, time and change the format in which the time is presented
from 12 hour to 24 hour.
If the handset is registered to a T-Gateway, the time on the handset will be
automatically synchronised with the T-Gateway which receives the time from
the internet. Change the time on the handset manually, however the handset
call log will no longer be synchronised with the call log on all other devices
registered to the T-Gateway.
If the handset is registered to a T-Hub 2 Base Station, the time on the
handset will be automatically synchronised with the base station which
receives the time from the internet. If the base station is not connected to
the modem/router using an Ethernet cable, the handset time will have to be
manually set. Each time the handset batteries are removed/replaced or the
base station is turned off, the time will have to be reset.
If the handset is receiving the time from the T-Gateway or T-Hub 2 Base
Station, it will automatically change for daylight saving.