Telstra T-HUB 2 User manual

A GUIDE
TO YOUR
TELSTRA T-HUB®2
HANDSET
FOR MORE INFORMATION:
CALL 1300 136 841
VISIT telstra.com/thub
VISIT A TELSTRA STORE

This guide will help you get started as quickly and easily
as possible. It’ll help you get connected and show you
all kinds of ways to get the most from your T-Hub®2
Handset. You’ll be making calls in no time.
For more information on using your T-Hub®2 Handset
visit telstra.com/thub or visit Telstra Crowd Support at
www.crowdsupport.telstra.com.au.
2 3
WHAT’S
INSIDE
05 Let’s get started
05 Preparing the handset
06 Registering your T-Hub 2 handset
08 Handset setup
10 A closer look at the T-Hub 2 handset
13 Battery
14 Home screen & event notifications
15 Calling
15 Taking a call
16 Rejecting, answering and ending the call
17 Incoming call during a call
18 Outgoing call
20 Internal call
21 Transferring a call between handsets
22 Call waiting
24 3-way call
25 Make 2nd call
25 Paging
LET’S GET THIS
SHOW ON THE ROAD

26 Call log
26 Contacts
27 Contact synchronisation
28 Contact list
30 Edit a contact
30 Add a contact
31 Delete a contact
31 Settings
32 Sound
35 Display
38 Time
40 Call features
43 System
44 Software updates
45 Keypad lock
46 Troubleshooting
46 Contacts
46 Software updates
47 Registration
47 Settings
48 Customer Service and Product Warranty
LET’S GET
STARTED
4 5
PREPARING THE HANDSET
1. Remove the back cover of the handset.
2. Insert batteries in the handset
3. Replace the handset cover.
4. Place the handset into the handset dock and connect the dock to mains power
using one of the power supplies provided.
You can now turn the handset on by pressing and holding down the Power key .
1. 3.
2. 4.
Note: It is recommended that the Handset is charged initially overnight to get optimum
battery performance.

6 7
REGISTERING
YOUR THUB 2
HANDSET
Once the handset is registered, you will be able to make and receive
calls, manage contacts and access voice messages.
If your T-Hub 2 Handset came as part of a T-Hub 2 Kit, it will already
be registered to the T-Hub 2 Base Station. You can always tell if your
handset is registered as it will always display the home screen.
TO REGISTER YOUR T-HUB 2 HANDSET
1. If you have not done so already, turn on your handset. It will prompt you to
register the handset – select “Register handset”, and press OK.
2. Your handset will then prompt you to prepare the base station for registration;
• If you have a base station, press and hold down the Page button for 3 seconds,
until the LED light is flashing blue.
• If you have a T-Gateway, press the white DECT button which is located on the back for
3 seconds. The DECT LED on the front of the T-Gateway™ should now flash orange.
Page Button
WPS button
DECT button
3. On the handset, press OK to start registration – this may take up to 60 seconds
to complete. Once registered, the handset display will read ‘Handset registered’.
An antenna symbol will also appear on the top left hand side of the handset screen .
4. To test that you have dial tone, press the Call button on the handset .
Registration Screens
Handset Home Screen

8 9
CONNECTING THE HANDSET
TO THE T-GATEWAY
To connect the handset to the T-Gateway:
1. Remove the plastic cover from the bottom of the T-Gateway by pulling
it towards you.
2. Push the handset dock into the cavity at the bottom of the T-Gateway
– it should click into place.
3. To remove, press down on the lever under the handset dock and pull it
away from the T-Gateway.
HANDSET SETUP
You can choose to place your handset anywhere in your home –
depending on whether or not you want to “dock” it together with the base
station or T-Gateway. The advantage of docking your handset is that you
only need one power supply (which saves on clutter).
If you want to locate your handset separately to your base station or
T-Gateway – simply choose a location for your handset dock near a power
point in your preferred room, and plug it in.
If you want to locate your handset together with your base station or
T-Gateway, follow these simple steps:
1. Remove the plastic cover from the bottom of the base station by pulling
it towards you.
2. Push the handset dock into the cavity at the bottom of the base station
– it should click into place.
3. To remove, press down on the lever under the handset dock and pull it
away from the base station.
Warning: Care should be taken when using the handset when it has been left off the
handset dock. The handset includes a magnetic coupling feature in the receiver for use
with hearing aids and, as a result, may also pick up and retain small pins and staples and
other small magnetic items near the receiver.

10 11
A CLOSER LOOK
AT THE THUB 2
HANDSET
1
8
6
10
5
2
3
7
11
9
4
LED INDICATOR HANDSET STATUS
Solid green Batteries near to fully charged.
Flashing green on dock Batteries charging.
Flashing blue You are receiving an internal or external call.
You have one or more missed calls.
You have one or more voice mails pending.
Solid red off dock Low charge.
Flashing red off dock Very low charge, batteries need charging.
Flashing red on dock Charging batteries.
1LED Indicator The LED indicator shows the status of
the Handset.
FEATURE DESCRIPTION
2Volume control • To control the volume of the speaker on your
Handset.
• During a call use the Up/Down key to increase
the volume of caller’s voice.
3Left soft key • To select the option shown above it
in the display.
4Right soft key • To select the option shown above it
in the display.
5OK/Select button • To confirm or select.
• From standby, to display new event messages
on the display.

12 13
Up • To scroll up through menus/lists.
• From standby, to open the Dialled calls list.
• During a call, to increase the volume of the
callers voice.
Down • To scroll down through menus/lists.
• From standby, to open the All calls list.
• During a call, to decrease the volume of the
callers voice.
Left • To scroll left through menus/fields.
Right • To scroll right through menus/fields.
6End/Power button • To end a call.
• To exit a menu.
• When holding, to switch the Handset off or on.
7 Talk button • To make or receive a call.
• During a call, to switch to and from handsfree mode.
8Keypad • To enter numbers/letters.
9 Voicemail • Hold this button down for at least two seconds to check
your Voicemail.
10 Internal calls • Press this button to make an internal call to another
Handset registered to the same Base station.
11 Recall • Press and hold this button to switch to an incoming call
(if Call Waiting is activated on your phone service).
Warning: The T-Hub®2 Tablet and Handset require electricity to work. During power failure
you will not be able to make any telephone calls. Alternative arrangements should be made
to access emergency services in times of power failure.
BATTERY
Charge Duration
The T-Hub 2 Handset will run for 3 hours of continuous use when
fully charged. When it is not in the dock being charged, it will last
up to 3 days. This will be influenced by whether you fully charge the
handset each time and environmental factors such as temperature.
To keep the battery in the best condition, leave the handset out of
the dock for a few hours at a time.
Charging the Batteries
The handset battery icon (in the top right-hand corner of the screen)
shows how much battery life the handset currently has. When the
handset battery icon is showing as empty (no bars), you will need to
recharge the handset by placing it back into the handset dock.
You may also hear a “low battery” warning beep if the handset
is being used while the battery is approaching empty. While the
handset battery is charging, the battery icon will show animated
bars “filling up” the battery level.
If the battery icon appears to suggest that your handset is charging
but when you remove it from the dock after 30 minutes and the
handset turns off, it may suggest that your batteries are not working
and need to be replaced.
Replacing the Batteries
The T-Hub 2 batteries will last for 24 months. If the handset
batteries don’t appear to be staying charged for as long as it used to,
you can replace them with another set as long as they have similar
specification, i.e. 1.5V AAA Ni-MH batteries, 600mAh or greater.

14 15
HOME SCREEN & EVENT NOTIFICATIONS
The Home screen is composed of 3 parts:
• Top bar named Title: Details the time & battery, ringer status,
telephone connectivity and alarm symbols
• Below the Title bar: Displays the name of the handset
• Bottom Bar: Redial soft key to access the Outgoing call list and
Speaker soft key to go off-hook in speaker mode.
TAKING A CALL
When the handset receives an incoming call the caller’s
information is displayed.
If there is a match between the incoming number and a contact
in the T-Hub 2 Contacts, the first name and last name will be
displayed. If there is no match, the number will be displayed.
When a call is received with an unknown number the handset
will display Unavailable in the incoming call screen.
When a call is received with a private number, the display will
show Private in the incoming call screen.
Settings
Call log
Missed call indicator
Handset name
Title
Contacts
Voicemail
Softkeys
New voicemail
indicator Incoming Call
CALLING

16 17
REJECTING, ANSWERING AND ENDING THE CALL
Rejecting a Call
Reject a call by pressing the Power key or pressing the left soft key named
Silence. The ringtone for that handset shall be silenced. All other handsets and
tablets registered to the base station or T-Gateway will continue to ring.
Answering a Call
The call is answered by pressing the Talk key . The callers details and call
duration is displayed.
Ending a Call
The call is ended by pressing the Power key or by the other party.
INCOMING CALL DURING A CALL
To take an incoming call when on another call, select Answer on left soft key.
Once the incoming call has been accepted, swap between the incoming call and the
other call by pressing the Swap button.
Rejecting a Call Answering a Call
Incoming 2nd Call Incoming Call on Hold
Ending a Call
Note: Select Reject to reject the incoming call. The call waiting beeps will continue in the
background until the calling party hangs up.
If the internal call is released by one of the handset or tablets, the remaining handset or
tablet is automatically connected to the external call.

18 19
OUTGOING CALL
Making a Call
Start dialling the numbers and press the Talk key to make a call.
The calling screen will be displayed and the call timer will start.
From this screen the Options available include:
• Record number in Contacts
• Set number as a Speed dial number
Rejecting a Call Number Options Screen
Dialling from Contacts
Search for a contact by selecting the Contacts icon from the handset and begin typing
the contacts name using the keypad. Alternatively, scroll down the list of contacts.
Once a contact is selected, the default number appears below the name. Use the left
and right to change the number (if more than one number recorded). Press the Talk key
to make a call.
Dial Contacts
Pre Dialling Screen Number Options Screen
Dialling from the Call Log
When an entry within the Call Log is selected, pressing the Talk key will dial the number.
A press on the Power key will take you back to the handset home screen.