Telstra Smart Modem 3 Specification sheet

Guide 11
Suitable for connection type:
Telstra Home Wireless
An easy guide for connecting
your voice and internet.
Get started on the
Telstra Home Wireless.

2
Need Support?
Use our Get Help feature on the My Telstra App – available to
download from App Store or Google Play.
Visit telstra.com.au/support/category/broadband
for extra information on how to set up your self-install kit.
Available to download from

3
Contents
Do you have any of the following alarms? 4
These are the parts you need 6
Set up steps 8
Connect your device(s) via Wi-Fi 10
Troubleshooting 12
FAQs 14

4
Do you have any of
the following alarms?
If not, please continue to page 6.

5
EMERGENCY
Monitored
Fire Alarm IF YES, STOP!
Medical
Alert Service
Back-to-Base
Security Alarm
Contact your equipment providers to check that
services you rely on like and security
alarms will work on the Telstra Home Wireless.
Additional information is on page 15.
Emergency
Lift Phone

6
These are the
parts you need

7
Telstra Smart
Modem™ 3
Power adaptor
(pre-connected to modem)
Wi-Fi Name
Password
password12!
Wi-Fi 1
Wi-Fi fridge
magnet

8
Set up steps
Follow steps 1 - 2 to get connected. On rst use,
your Telstra Smart Modem may automatically update its
software. This will take up to 15 minutes to complete.

9
Wi-Fi
PHONE
WAN/DSL
MOBILE
SIGNAL
RESET
SIM
4
3
2
2
LAN 1
PRI
DIV
POWER
PHONE 1
USB 2.0
DSL
1
2
Have a phone?
Connect via your
existing phone cable.
Once connected,
the light will show
solid blue on the
front of modem.
Connected!

10
Connect your
device(s) via Wi-Fi

11
Wi-Fi Name
Password
Wi-Fi 1
Wi-Fi 2
Wi-Fi 3
password12!
Wi-Fi 1
Search for
Wi-Fi name and
enter password
shown on fridge
magnet.
Repeat steps
to connect your
other device(s)
via Wi-Fi.
Change your Wi-Fi network and password.
Refer to page 15 for details.

12
Troubleshooting

13
Oh no! Something went wrong?
Here are a few tips to help you, but rst, have you tried the following?
Switch it off and back on and then wait a few minutes, you would
be amazed how many times this can sort a problem out.
Wi-Fi speed and other reception-related issues can be caused
by the placement of your modem. Like your mobile phone, your Telstra
Smart Modem needs good 4G reception to work.
Make sure your modem is elevated and not placed near items like
fridges, sh tanks, microwaves, etc. that can interfere with your Wi-Fi.
Still having issues?
Try our online troubleshooting tool, which can
be found at x.telstra.com
If you are still stuck then we are more than happy to help.
Just visit telstra.com.au/supportwhere you can chat with us online.
For Telstra Smart Modem™ FAQ, please go to tel.st/smartmodem
?
Get support at telstra.com/help
Message us via the My Telstra™ app, available for download
through Apple App Store and Google Play Store.
If you require more assistance,
please call 133 933 (English).
For other languages, please visit
telstra.com.au/contact-us/multilingual-services
To recycle your old modem: telstra.com.au/climate/recycling
2
3
1
What do the lights mean on the
Telstra Smart Modem?
Front Light Indicator*
Powered on, booting up.
Connecting.
Connected – Telstra Home
Wireless Active
‘Mobile Signal’ strength indicator
Indicator lights on the
back of the modem
Great Good Limited Access
*If your modem is showing “Good” or “Limited Access”,
we recommend improving your signal strength by:
• Moving the modem closer to an external window.
• Placing your modem up high.
• Ensuring it’s placed out in the open.
• Checking it’s not placed close to any
metal objects or other electrical equipment.

14
FAQs

15
General FAQs
Can I use my service at another location?
You may only use the modem at the home address you provided
when you took up the service. If you move your modem outside
of your home your service may stop working.
Where should I place the modem?
We strongly recommended placing your modem up high in an
open area (off the ground), close to an external window and away
from other electrical equipment. Doing so will ensure you get the
best experience from our 4G network.
I rely on a safety-critical device, do I need to do anything
before I install Telstra Home Wireless?
If you use a medical alarm, re alarm or lift emergency phone, contact your
device provider to check that it will work on your new Telstra Home Wireless
service on our 4G network, or whether you’ll need to nd an alternate solution,
such as a wireless/mobile alarm solution.
Will my alarms work?
If you have a medical alarm, re alarm, security alarm or emergency lift
phone that you wish to use with your Telstra Home Wireless service, contact
your device provider to check that it will work on your new service. You many
need to nd an alternate solution, such as a wireless/mobile enabled alarm
solution that doesn’t rely on your Home Wireless voice service. We strongly
discourage the use of these types of devices over this service as we are unable
to conrm that they will function in an emergency.
Change your Wi-Fi network and password
The Wi-Fi details we install at the factory are designed to be unique and
above all secure, but we understand that you may want to change them
to something else.
If you previously had an internet service with us or
another provider, did you know you can re-use those
old Wi-Fi network details (network name and password)
on your new modem?This means all your devices will
just automatically connect and you won’t have to go
around the house reconnecting everything.
Either way, to change your Wi-Fi details, ensure you are rst
connected to your home network and simply open a browser window
and type in http://192.168.0.1
The user name is admin and the passwordis the same as the
Wi-Fi password found on your new fridge magnet (don’t worry,
you can change these too if you like!).
Once you are logged in, click on the tab marked ‘Wi-Fi’ and away you go…
just don’t forget to click ‘Save’once you have made your changes.

Guide 11
Suitable for connection type:
Telstra Home Wireless
RO 135627
ORIN CODE 100247867