TELUS PureFibre Internet User manual

TELUS
PureFibre Internet
Installation Guide
© 2020 TELUS. 07/20 2400155

1
Power Adaptor CableTELUS Wi-Fi HubInstallation Guide
TELUS
PureFibre
Internet
Ethernet Cable
What you'll find in your kit:
Additional support:
If you try the following instructions and need help with any part of your install,
call TELUS Technical Support:
In Quebec, call 310-1212
In BC and Alberta, call 1-888-811-2323
Important: These instructions will guide you to setup your new TELUS PureFibre Internet.
If you are replacing existing equipment as part of a repair, locate your existing modem and
take a picture of the back of the device, noting which cables are connected to LAN and
COAX ports, so you can reconnect those later. Then, unplug the existing device and follow
the instructions in this booklet to install your new TELUS Wi-Fi Hub.
Before you get started
Before you get started ...................................................................................................... Page 1
Step 1: Locate and identify the Fibre Terminal................................................................... Page 2
Step 2: Connect the Fibre Terminal to the Wi-Fi Hub ........................................................ Page 3
Step 3: Connect and setup your Wi-Fi network ................................................................ Page 5
Step 4: Connect other devices ......................................................................................... Page 6
Appendix: Status light guide ............................................................................................. Page 7

2
POTS 1 POTS 2 LAN 1 LAN 2 LAN 3 LAN 4 ON/OFF POWER
POWER WAN
ALARM LAN 1 LAN 2 LAN 3 LAN 4 VOICE
Alcatel Fibre Terminal Front view
Back view
POTS 1 POTS 2 DATA 1 DATA 2 DATA 3 DATA 4 ON/OFF POWER
PWR BTRY
FAIL DATA1 DATA 2 DATA 3 DATA 4 NTWK MGMT POTS
Nokia Fibre Terminal Front view
Back view
Step 1: Locate and identify the Fibre Terminal
Locate the Fibre Terminal in your home. The Fibre Terminal is generally located in one of the
following places:
■ Where fibre comes into the home, often in a communications panel, basement, or garage
■ With other network connections (electricity, phone, cable, etc.), near an electrical or phone jack
■ A central location in your home, often near where a TV or home phone might be connected
1

3
PWR BTRY
FAIL DATA1 DATA 2 DATA 3 DATA 4 NTWK MGMT POTS
POTS 1 POTS 2 DATA 1 DATA 2 DATA 3 DATA 4
ON/OFF POWER
POTS 1 POTS 2 LAN 1 LAN 2 LAN 3 LAN 4
ON/OFF POWER
POWER WAN
ALARM LAN 1 LAN 2 LAN 3 LAN 4 VOICE
Check the front of the Fibre Terminal
that the correct lights are on. If no
lights are on, make sure the device is
plugged into a power outlet. If the
lights indicated below are not green,
please call TELUS for help.
Make sure the Fibre Terminal is
powered on and connected to fibre.
There should be a fibre line coming in.
If there is no fibre line coming in,
please call TELUS for help.
2b
2a
Step 2: Connect the Fibre Terminal to the Wi-Fi Hub
Use the Ethernet cable included in your kit to connect
the yellow LAN/WAN (4) Port on the TELUS Wi-Fi Hub
to Data 1 or LAN 1 on the Fibre Terminal.
2c
Nokia Fibre Terminal
Alcatel Fibre Terminal
PWR, NTWK and MGMT
lights are green.
POWER and WAN lights are green.
Back of TELUS Wi-Fi Hub
Nokia Fibre Terminal Alcatel Fibre Terminal

4
Wi-Fi
Connect the Power Adaptor Cable to the
TELUS Wi-Fi Hub and plug it into a wall outlet.
2d
Back of TELUS Wi-Fi Hub
Power input
TELUS Wi-Fi Hub Placement
■ Place the TELUS Wi-Fi Hub in the open
■ Ensure it is not behind thick walls or heavy
objects that may block the Wi-Fi signal
■ Ensure the back of the device has good
ventilation so it does not overheat
Reconnecting Cables
If you were replacing an existing modem, now reconnect any cables that were connected to the
LAN or COAX ports on the old device to the same ports on the new TELUS Wi-Fi Hub.
While the TELUS Wi-Fi hub will initializes,
the lights will flash, and turn red for about
30 seconds. When complete, the Internet
light on the front of the device will be
green, and the Wi-Fi light in the lid will
be blue. If either light stays red after
5 minutes, call TELUS for help.
2e
Wi-Fi Light
Internet Light

5
Default Wi-Fi Network: TELUS1234
Default Wi-Fi Network: PASSWORD1234
Step 3: Connect and setup your Wi-Fi network
Download the TELUS My Wi-Fi application on your mobile device.
Connect a mobile device (any Android or iOS phone or tablet)
to Wi-Fi using the Wi-Fi Network and Wi-Fi Password
under the lid on the top of the TELUS Wi-Fi Hub.
If you have the TELUS My Wi-Fi App, or can download it with mobile data, open the app,
follow the onscreen instructions to setup the TELUS Wi-Fi Hub, and skip the rest of Step 3.
3b
3a
3c
i
ii
iii
iv
On your mobile device, find the Settings menu
Select Wi-Fi settings and ensure that Wi-Fi is toggled On
Choose the Wi-Fi Network Name found on the top of
your TELUS Wi-Fi Hub (usually TELUS####)
When asked, enter the Wi-Fi Password from the top of
your TELUS Wi-Fi Hub
Open the TELUS My Wi-Fi app to setup your TELUS Wi-Fi Hub:
i
ii
In the app, tap the Wi-Fi icon on the bottom
Tap the pencil icon to change the Wi-Fi network name and
Wi-Fi network password for each of your Wi-Fi networks.
They can all be the same if you wish. Choose Network name(s)
and Password(s) you will remember, as you will use it to connect
all of your devices.

6
Once your TELUS My Wi-Fi App is set up, you can also
use the app to set up your TELUS Boost Wi-Fi.
4a
Connect devices such as computers, smartphones and tablets to Wi-Fi using the new
network name and password created in the TELUS My Wi-Fi App.
If you are also installing Optik TV, you can also do that now, starting with the PVR.
Congratulations, your new Wi-Fi network is ready to be used!
4b
4c
If you replaced an existing modem:
■ If you set your new Wi-Fi Network Name and Password to the same as your previous Wi-Fi,
all your devices automatically reconnect.
■ If you have Optik TV, check each TV to see if you have a live stream. For each TV that is not
working, unplug the power cable to the Optik TV Digital Box, wait 5 seconds, plug power
back in, then follow the on-screen instructions to reconnect.
■ Return any old hardware or TELUS equipment you do not need by taking it to a Canada Post
Office. In Quebec, use the provided bag. In BC and Alberta, use any box (such as the one
the TELUS Wi-Fi Hub came in), and tell the post office to send it to TELUS. No shipping
information or postage is required.
Step 4: Connect other devices

7
Internet Light
BehaviourColourStatus
No Fibre Connection / error (LED can’t be set to be off) Solid
Factory resetFlash
Have WAN connection and have Internet connection Solid
Device is booting up Flash
Firmware updating Flash
No Power or LED brightness is set to be offOff
Wi-Fi Light
BehaviourColourStatus
Both 2.4Ghz and 5GHz radios are on Solid
Either 2.4Ghz radio or 5GHz radio(s) are on Solid
Pause Wi-FiSolid
No Power or LED brightness is set to be offOff
Wi-Fi has been off or hardware issueSolid
WPS pairing – Data client Flash
WPS pairing – IPTV client Flash
Appendix: Status light guide