Ten-Haaft Oyster Operating instructions

www.ten-haaft.com
EXTENDED OPERATING INSTRUCTIONS
- PROVISIONALLY -
CONNECT

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TABLE OF CONTENTS 1. INTRODUCTION
1.1 Welcome
Congratulations on purchasing this Oyster® Connect system from our company.
Your new Oyster® Connect is a universal data router for mobile use in motorhomes, camping buses, and caravans,
and you can use it all over the world. *
With your Oyster® Connect, you can connect to the Internet using existing mobile phone networks or via a WLAN
network which is accessible to you. For mobile radio (LTE) connections, insert an active mobile communications
SIM card with available data quota into the Outdoor Unit (see Oyster® Connect operating and installation in-
structions, item 2.2).
Useful information on the correct placement and installation of the system components can be found in our spe-
cial installation instructions for mounting plates and roof ducts, which can be downloaded from our homepage.
You can find the latest version of these operating instructions there as well.
https://ten-haaft.com/infomaterial-bedienungsanleitungen-oyster/
We are constantly further developing the software. Please make a software update after initial commis-
sioning. See page 16 for more details.
* The Oyster® Connect Europe model is optimised for use in Europe, the Middle East, and Africa. Worldwide use
is possible, but there may be limited network availability in some areas.
1. Introduction
1.1 Welcome 3
2. Basic settings
2.1 IMPORTANT INFORMATION 4
3. Commissioning of the mobile connections / LTE connection
3.1 Insert the SIM card into the outdoor unit 5
3.2 Switching on the indoor unit 7
3.3 Connecting to the system 7
3.4 Enter the SIM PIN and change APN settings 9
4. Starting a new WLAN connection
4.1 Starting a new WLAN connection 11
4.2 Using open WiFi or HOTSPOTs 12
4.3 Use of already known external WLAN connections 12
4.4 Direct switching between WLAN and LTE mode of operation 12
5. Optionale Einstellungen
5.1 Indoor WLAN setup 13
6. Service
6.1 Software update (after initial startup) 16
6.2 Reset to factory setting 17
6.3 Changing standard login password 18
6.4 Explanation of terms 18
7. Appendix
7.1 Declaration of conformity CE 21
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2. BASIC SETTINGS
2.1 IMPORTANT INFORMATION
Your Oyster® Connect is designed to connect to the Internet with minimal setup.
However, neither the mobile connection nor the WLAN connection can operate without your intervention. There-
fore, please observe the following items:
LTE
Nowadays, almost all SIM cards require an activation by a PIN code. No mobile phone connection is possible
without the correct entry of this PIN code! But your Oyster® Connect automatically stores the entered PIN code.
As long as you do not replace the SIM card, you do not have to enter the PIN code again.
If you enter the PIN code incorrectly several times (3x), your SIM card will be locked automatically. Your Oyster®
Connect cannot prevent this. In this case, the SIM PIN LED on the right side of the Indoor Unit indicates this by
rapid red blinking. However, the Oyster® Connect supports you in re-activating the SIM card using the PUK code.
Take particular care when entering the PUK code! If you enter the PUK code incorrectly too often, your SIM card
will no longer be unusable, and you will have to obtain a replacement card from your mobile phone provider,
usually at a charge.
WLAN
Public WLAN networks are mostly encrypted and require an access password. Unlike mobile phone services,
WLAN networks are only available within a narrow radius. Remember therefore, that you can only use WLAN
after a change of location after configuring a new WLAN network to which you have access. WLAN networks to
which you have already been successfully connected before, and in which your access authorisation (password)
is valid for an unlimited period of time, are automatically recognised and connected by your Oyster® Connect. In
this case, you do not have to become active!
Open WiFi or hotspots that require a login to a website instead of a password input can also be used with the
Oyster® Connect. See chapter 4 for details.
When switching from LTE mode to WiFi mode, the Oyster® Connect always tries to connect to the WiFi used last.
Changing to a different (possibly already known and configured) WiFi is possible via the configuration web page.
Switching between LTE mode and WiFi mode is not automatic, it only happens after it has been activated by the
user. This can be done either via the LTE/WiFi button on the Indoor Unit or alternatively via the configuration
website. This ensures that the Oyster® Connect does not switch unnoticed or inadvertently to the other operating
mode.
The settings for mobile connections can be found below in Chapter 3.4 (from page 9) of this manual, the settings
for WLAN can be found in Chapter 4 (from page 11).
3. COMMISSIONING OF THE MOBILE CONNEC
TIONS / LTE CONNECTION
3.1 Insert the SIM card into the outdoor unit
- The term Outdoor Unit stands for the antenna unit mounted on the roof Figure.
- First, please shut down the indoor unit by pressing the power button.
- Remove the outdoor unit from the mounting plate by loosening the four visible Phillips screws.
Note: It is sufficient to turn the screws a few turns anticlockwise. You must not take them out completely.
- Take off the rubber cover to access the card reader.
- If necessary, break the SIM card out of the frame provided by the network operator. The size required is
25x15mm, also known as "mini-SIM".
- Insert the SIM card into the card reader with the golden chip facing the top of the housing.
Be sure to insert the card into the card reader with the bevelled corner facing forward.
MINI-SIM
25 mm
15 mm
Oyster® Connect
bottom
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3.2 Switching on the indoor unit
The term Indoor Unit stands for the control unit installed inside the vehicle.
Only a single red LED may be visible on the indoor unit. It indicates the standby mode.
Now switch on the Oyster® Connect by briefly pressing the ON/OFF button on the indoor unit.
- The red standby LED changes to green
- A yellow LED flashes until the commissioning process is completed; this can take approximately one minute.
- The LTE/WLAN LED flashes green to indicate the LTE mode.
- The SIM card LED rapidly flashes green to indicate that the SIM PIN must be inserted.
3.3 Connecting to the system
The Oyster® Connect can be operated either in LTE mode or in WLAN mode. In both cases, entries or settings on
your part are necessary for commissioning. These steps are conveniently carried out via the internal configuration
on the Oyster® Connect web page.
To edit settings, first connect your mobile device or laptop to the Oyster® Connect. This can be done wirelessly
within the private WLAN or by using the supplied LAN cable.
Note: Before you can connect an end device to the Oyster® Connect via LAN or WLAN, switch on the
indoor unit and complete the commissioning process. Please operate the ON/OFF button on the far left
of the front of the indoor unit. (See also item 3.2)
WLAN:
On the top of your indoor unit you will find the access data for the WLAN in the form of QR codes and letters.
You can choose between 2.4 GHz or 5 GHz WLAN.
Scan one of the QR codes, or copy the SSID and password manually to the WLAN settings of your mobile device
or computer. This connects your device to your private Oyster® Connect "Home network".
3. COMMISSIONING OF THE MOBILE CONNEC
TIONS / LTE CONNECTION
3. COMMISSIONING OF THE MOBILE CONNEC
TIONS / LTE CONNECTION
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Picture 1: Make sure to properly connect the connection cable and push it back into the cable guide groove.
Picture2:Presstherubbercoverbackintotherecessprovidedforit.Itisdeliberatelyverytightsothatitdoesnotfall
out when the outdoor unit is put on.
Mount the outdoor unit on the base plate again. Press the housing down firmly and tighten the four Phillips
screws again with feel (max. 1 NM).
Picture 1 Picture 2
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3.4 Enter the SIM PIN and change APN settings
SIM cards are usually protected against unauthorised use by a four-digit PIN. In order to enable the Oyster®
Connect to use your SIM card, the PIN code of the card must be entered once.
- Connect your end device (computer / smartphone / tablet..) to the indoor unit via WLAN or LAN
(as described in chapter 3.3)
- Call the website http://oyster.connect (or the die IP http://192.168.240.1).
- Enter the four-digit PIN in the „PIN set“ window and press the button next to that window.
- Now press the button to restart the LTE module with the changed setting.
This opens the configuration website
http://192.168.240.1 in the web browser.
LAN: Use the supplied LAN cable to connect the front socket of the indoor unit to your computer's LAN socket.
This connects your device to your private Oyster® Connect "Home network".
The Oyster® Connect provides automatic IP address assignment via DHCP. Normally, this will automatically con-
figure your devices to connect to the Oyster® Connect.
If you do not want automatic configuration via DHCP, switch off this function on your mobile device or computer.
You can then manually assign addresses to your unit. Details can be found in chapter 5 of this manual.
Basic settings
You can access the internal configuration website of the Oyster® Connect from all connected devices at:
http://oyster.connect
or
http://192.168.240.1
3. COMMISSIONING OF THE MOBILE CONNEC
TIONS / LTE CONNECTION
3. COMMISSIONING OF THE MOBILE CONNEC
TIONS / LTE CONNECTION
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Set
LTE Mode
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4. STARTING A NEW WLAN CONNECTION
In the lower left corner of the web page, you can follow the system’s status feedback live.
- Now the indoor unit will automatically try to find the correct APN settings for your mobile network operator
in a database.
APN stands for Access Point Name. The APN data informs the mobile device where to send its data. If the
data for your mobile network provider is incorrect or unavailable, no data traffic will be possible despite a suc-
cessful connection to the LTE network. The LTE / WiFi LED blinks continuously green to indicate this process.
In such a case, you have the option of correcting the APN data by hand or adding it in the corresponding
fields.
You must ask your mobile network operator for the correct APN data for your SIM card.
- After the LTE connection has been successfully established, four green LEDs should light up continuously on
the front of the Indoor Unit:
4.1 Starting a new WLAN connection
- Go to the start page of the configuration website. (See chapter 3.3, page 7)
On the right screen side you see a window with the title “Outdoor WLAN”.
If nothing is displayed there although WLAN networks are within range, please reload the configuration
website via your browser. The WLAN scan was not yet completed. The list is permanently updated auto-
matically. (approximately every 40 seconds).
- Select the desired WLAN from the list (in our example: Hot-tenHaaft)
- Your selection is then displayed under “Selected WLAN”.
- Now enter the password belonging to this WLAN.
- Operate the button.
Save &Connect
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3. COMMISSIONING OF THE MOBILE CONNEC
TIONS / LTE CONNECTION

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5. OPTIONAL SETTINGS
If in WLAN mode, an attempt is always made to switch back to the last successfully used WLAN. If this is
not within range, the LED on the indoor unit indicates this by flashing red. Please select a new WLAN on the
configuration website, or switch back to the LTE mode by pressing the LTE/WLAN button again.
5.1 Indoor WLAN setup
Please select the tab on the configuration web page to display the settings for the
private WLAN broadcast by the indoor unit.
This area is password-protected and requires login:
The standard user name is "oyster". (It cannot be changed.)
The standard password is "connect". (You can change this to an individual password.)
(See page 14)
Then operate the button.
Login
Indoor WLAN Setup
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4. STARTING A NEW WLAN CONNECTION
WLAN ModeLTE Mode
The LTE/WLAN LED will now flash red to indicate the change to WLAN mode.
After a few seconds, the WLAN connection is established and the LEDs on the front of the housing look as
follows:
4.2 Using open WiFi or HOTSPOTs
Some networks do not require a password to connect. Such networks are identified in the list by the icon of an
open padlock. Please use such open networks only if you think that the provider of the WiFi is trustworthy. Using
open networks of unknown origin can pose a security risk to the privacy of your data!
Hotspots usually require authentication in the form of a login on a website. Sometimes it is sufficient to simply
confirm the terms and conditions on the website in order to be able to use the hotspot.
To enable you to enter the login, the browser with which you selected the WiFi via our configuration website will
usually redirect you automatically to the start page of the hotspot.
4.3 Use of already known external WLAN connections
If there is an external WLAN within the range for which you have already entered a valid password in the Oyster®
Connect, this WLAN is marked with a key symbol. (See figure on page 11)
If you have used this WLAN for the first time, the key will appear next to this network after reloading the page.
If an external WLAN has already been established, it is sufficient to simply tap on this WLAN in the list. Then the
Oyster® Connect will automatically switch from LTE to WLAN mode and establish a connection with the desired
WLAN without further enquiry.
If the last selected external WLAN is currently within range, it is highlighted in the list of the external WLAN
networks (outdoor WLAN networks).
4.4 Direct switching between WLAN and LTE mode of operation
At the touch of the LTE/WLAN button on the front of the Oyster® Connect, you can switch between the LTE and
WLAN mode at any time.
This is also possible on the start page of the configuration website by using the two buttons
and
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5. OPTIONAL SETTINGS
* Important note: If you change the password, pairing via the QR code stickers no longer works. Then all
previously connected devices must be manually reconnected to the network.
** Important note: If you make changes here, all end devices which were previously connected to the WLAN
may have to be reconnected to the WLAN! This depends on the individual end device.
2.4 / 5 GHz WLAN: enabled/disabled Activating / deactivating the private 2.4 GHz or 5 GHz WLAN
SSID: Name of the 2.,4 GHz or 5 GHz WLAN (cannot be altered)
Password:* Respective password of the 2.4 GHz or 5 GHz WLAN (can be altered) 1
Channel:** WLAN channel of the 2.4 GHz or 5 GHz WLAN (can be altered)
Signal Strength: Signal strength of the private WLAN (strong, middle, weak)
Notes on password assignment
1 Please assign a safe password!
List of admitted characters for the password:
- Digits 0...9
- all lower case letters (without ä, ö, ü, ß ...)
- all capital letters (without Ä, Ö, Ü ...)
- the following special characters ! $ &/ ( ) { } * +
To avoid compatibility problems between different end devices and the Oyster® Connect, avoid country-specific
characters such as ä, ö, ü, ß, à, ô, ç, Ø, Å, ؁ , ؈ , ؠ, đ, Ž and limit yourself to the characters listed above.
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After a setting has been changed, operate the button belonging to the respective network
or .
After the button is pressed, the changes become effective.
Activate
Save 2,4 GHz Settings
Save 5 GHz Settings
5. OPTIONAL SETTINGS
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6.1 Software update (after initial startup)
You must be connected to the internet either via LTE or an external WiFi.
The development of the Oyster® Connect software is constantly ongoing. Although ten Haaft provided your ne-
wly purchased Oyster® Connect with the software that was most recent on the date of production, it is advisable
to check immediately after the initial start-up whether an even more up-to-date software is available in the
meantime.
If an update is available, please install it as described below. Subsequently, perform a reset to the factory
settings, only this one time. See 6.2 on page 17.
This also updates the user files, which are intentionally not touched during a normal update. This ensure smooth
functioning, since all software components are then up to date on the same level.
This reset may as well be performed later. However, it will reset to the factory settings all indoor WiFi passwords
and other settings of the Oyster® Connect that you may have already changed.
Here are the steps for updating the software:
- The Oyster® Connect must be connected to the Internet via LTE or WiFi. Note: The size of the update file is
approx. 100 MB. It is therefore advisable to be connected with a WiFi network rather than with LTE in order
not to use up your LTE data volume unnecessarily.
- Call up the configuration web page at http://oyster.connect or http://192.168.240.1.
- Select the „System Setup“ tab.
- Log in with the default user name „oyster“ and the password „connect“.
- Press the button
6. SERVICE
- The Oyster® Connect will now check whether there is a newer software on the ten Haaft Update Server.
- If the software already installed on your system is up to date, the message „No need to update“ will appear at
the top of the website. There will be no download.
- If a more recent software is available, the Oyster® Connect immediately starts downloading the update file
from the server.
- During the automatic installation of the new software, the LEDs on the front of the Indoor Unit show a
special blinking pattern. Ensure that the Indoor Unit is not disconnected from the power supply during this
time!
- Next, the Oyster® Connect will automatically perform a restart.
- The restart and thus also the update process is completed as soon as the yellow LED stops blinking.
6.2 Reset to factory setting
- Please press the ON/OFF switch to shut down the Oyster® Connect, and restart it afterwards.
- Wait until the yellow LED stops blinking.
- Press and hold the „i“ button on the front of the Indoor Unit for approx. 10 seconds.
- The Oyster® Connect will then restart again automatically
- All settings and passwords that you may have changed are now reset to the factory default.
6. SERVICE
Firmware Update
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LAN Cable
Connecting cable with 8-pin RJ45 plugs on both ends for establishing a wired network. The cable should have
"CAT6" or "CAT7" printed on it as older standards may cause problems.
LTE
Stands for Long Term Evolution. This term stands for an internationally common mobile radio procedure for
fast data transmission via the mobile communications network.
Instead of LTE, the synonym "4G" often used as well. This stands for "4th generation mobile communications
networks".
LTE is expressly used for data transmission, not telephony. In the meantime, however, procedures have been
introduced that can route voice telephony via LTE data packets (VoLTE).
Outdoor unit
The part of the Oyster® Connect system which is installed on the vehicle's roof.
Open (WLAN) network
A network which is available for everybody and does not require a password. However, using it poses a safety
risk!
PIN code / SIM PIN / PUK code
PIN stands for „Personal identification number“. Similar to the secret code on your EC card, it protects this SIM
card from being used by unauthorised persons.
If the PIN is entered incorrectly too often, the card can no longer be unblocked, even with the correct PIN. In such
a case, it is unblocked by entering the PUK code.
Both codes are usually included with the SIM card on delivery.
Privates (WLAN) network
Password-protected network which is therefore only accessible to a limited number of users.
Referring to the Oyster® Connect, we specifically mean the vehicle-based WLAN, which is provided by the indoor
unit for your own end devices.
6. SERVICE
6.3 Changing standard login password
The login data for the protected area of the website are preset at the factory to:
User name „oyster“
Password „connect“
The user name cannot be changed. However, you can change the password as desired, for example to exclude
stand neighbours, with whom you share your WLAN network, from the protected area.
When creating the password, please only use those numbers, letters, and special characters mentioned on page
14, chapter "Notes on password assignment". You must enter the new password twice. Confirm the entry after-
wards by operating the "Change" button.
This new password is already required for the next login.
6.4 Explanation of terms
APN
Stands for "Access Point Name" and is mandatory for data transmission via LTE. Depending on the mobile
phone provider whose SIM card is inserted in the Oyster® Connect outdoor unit, different access data are
required for data use. The APN is already pre-configured in the Oyster® Connect for many mobile network
providers and their SIM cards. Otherwise, however, you must ask your provider for this data and enter it in the
Oyster® Connect!
Without or with incorrect APN access data, the Oyster® Connect can log into the provider's mobile network, but
no data traffic will be enabled!
End device
This refers to the device which you as a customer actually use to access the Internet. It can be a smartphone, a
tablet, a computer, a smart TV, a web radio, or whatever.
Indoor unit
This is the part of the Oyster® Connect system which is installed in the vehicle interior. Therefore the name.
LAN
Stands for Local Area Network. A wired method of networking different devices together. Provides the highest
data transmission speed and operational reliability.
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6. SERVICE
SIM card
This is the small chip card you receive from your mobile communications operator. It is inserted into the appro-
priate card reader of the outdoor unit. The SIM card size for the Oyster® Connect is a "Mini-SIM".
WLAN
Stands for "Wireless Local Area Network". Internationally often called "WIFI". WLAN is used to establish a wire-
less network between several devices via radio connection.
2.4 GHz WLAN networks usually have the greater range. However, they are often overloaded by a large number
of competing networks and users and are therefore slow.
5 GHz WLAN networks usually have a shorter range but in practice, they offer significantly faster data speeds.
WLAN hotspot or WLAN access point
A publicly offered WLAN. Partly for a fee, or only usable for certain users (for example Telekom customers on
Telekom hotspots). Some WLAN access points are free of charge but require an access authorisation.
Usually the devices registered there can only access the Internet but they cannot communicate with each other.
WLAN channel
Similar to TV broadcasting, several channels are also available for WLAN devices. This allows trouble-free and
parallel operation of various WLAN networks provided that their channels have been sensibly selected.
The WLAN channel to be used and other parameters are selected on the transmitter's side. The end devices rec-
ognise this and automatically adjust to it.
WPS
WPS stands for "WiFi Protected Setup". This function is supported by some end devices. It is used to connect
two WPS-enabled devices to each other via WLAN without entering a password.
For this, first set the router to a time-limited login mode (press the WPS button), and then start the login process
on the end device's WLAN settings. When both devices are within radio range of each other, they will now find
each other and automatically establish the connection.
Afterwards, the router's login readiness is automatically terminated.
7. APPENDIX
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7.1 Declaration of conformity CE

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NOTESNOTES

www.ten-haaft.com 06/2021 · 3.150.0059
ten Haaft GmbH
Neureutstraße 9
75210 Keltern
Germany
Telephone: [phone] / 58588-0
Telefax: +49 (0) 7231 / 58588-119
E-mail: [email protected]
Office hours:
Monday – Friday 8:00 a.m. – 12:00 p.m.
and 1:30 p.m. – 4:30 p.m.