Tesla POWERWALL 2 AC User manual

Powerwall 2 AC Installation Manual
with Backup Gateway

For the latest Powerwall installation documents in all supported languages, visit:
www.tesla.com/support/powerwall.
To secure the full 10-year product warranty, Powerwall must be registered by
completing the commissioning process and sending system information to Tesla.
Warning: Read this entire document before installing or using Powerwall. Failure to
do so or to follow any of the instructions or warnings in this document can result in
electrical shock, serious injury, or death, or can damage Powerwall, potentially
rendering it inoperable.
PRODUCT SPECIFICATIONS
All specifications and descriptions contained in this document are verified to be
accurate at the time of printing. However, because continuous improvement is a goal
at Tesla, we reserve the right to make product modifications at any time.
The images provided in this document are for demonstration purposes only.
Depending on product version and market region, details may appear slightly
different.
ERRORS OR OMISSIONS
To communicate any inaccuracies or omissions in this manual, send an email to:
energy-pub[email protected].
ELECTRONIC DEVICE: DO NOT THROW AWAY
Proper disposal of batteries is required. Refer to local codes for disposal
requirements.
MADE IN THE USA
©2017 TESLA, INC. All rights reserved.
All information in this document is subject to copyright and other intellectual property rights
of Tesla, Inc. and its licensors. This material may not be modified, reproduced or copied, in
whole or in part, without the prior written permission of Tesla, Inc. and its licensors. Additional
information is available upon request. The following are trademarks or registered trademarks
of Tesla, Inc. in the United States and other countries:
TESLA TESLA MOTORS POWERWALL
All other trademarks contained in this document are the property of their respective owners
and their use herein does not imply sponsorship or endorsement of their products or services.
The unauthorized use of any trademark displayed in this document or on the product is
strictly prohibited.

1
TABLE OF CONTENTS
Powerwall Electrical Specifications ........................................................................................................................................................................5
Powerwall Environmental Specifications .............................................................................................................................................................5
Powerwall Mechanical Specifications ....................................................................................................................................................................6
Backup Gateway Electrical Specifications ..........................................................................................................................................................6
Backup Gateway Environmental Specifications ...............................................................................................................................................6
Backup Gateway Mechanical Specifications ......................................................................................................................................................6
Powerwall Physical Requirements........................................................................................................................................................................... 7
Powerwall Dimensions and Space Requirements ............................................................................................................................................8
Powerwall Temperature Requirements ................................................................................................................................................................8
Powerwall Installation Requirements .....................................................................................................................................................................9
Backup Gateway Installation Requirements.......................................................................................................................................................9
Powerwall Box Contents............................................................................................................................................................................................ 10
Backup Gateway Box Contents.............................................................................................................................................................................. 10
Required Tools................................................................................................................................................................................................................ 10
Required Supplies............................................................................................................................................................................................................11
Step 1. Plan the Installation Site ................................................................................................................................................................................11
Step 2. Transport and Unpack Powerwall ..........................................................................................................................................................12
Step 3. Anchor the Powerwall Mounting Bracket.......................................................................................................................................... 14
Step 4. Prepare Powerwall for Mounting ............................................................................................................................................................21
Step 5. Mount Powerwall on the Bracket.......................................................................................................................................................... 23
Step 6. Prepare the Backup Gateway for Mounting .................................................................................................................................... 25
Step 7. Mount the Backup Gateway .....................................................................................................................................................................27
Step 8. Connect Powerwall and the Backup Gateway ............................................................................................................................... 29
Step 9: Connect a Demand Response Controller (Australia and New Zealand only)................................................................ 34
Step 10: Make AC Power Connections ............................................................................................................................................................... 35
Step 11. Install Energy Metering for the System ............................................................................................................................................. 37
Step 12. Close the Wiring Compartments and Turn On the System ....................................................................................................46
Step 13. Commission the System .......................................................................................................................................................................... 47
Step 14. Finish and Demonstrate the Installation ..........................................................................................................................................49
Troubleshooting............................................................................................................................................................................................................50
Technical Support ..........................................................................................................................................................................................................51
Maintenance ......................................................................................................................................................................................................................51

2 Powerwall Installation Manual
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE IMPORTANT SAFETY INSTRUCTIONS
This manual contains important instructions for the Tesla Powerwall 2 AC and Backup
Gateway that must be followed during installation and maintenance of the system.
Powerwall and Backup Gateway installation and service require knowledge of low voltage
electricity and should only be performed by Tesla Certified Installers. Tesla assumes no liability
for injury or property damage due to repairs attempted by unqualified individuals or a failure
to properly follow these instructions. These warnings and cautions must be followed when
using Powerwall and the Backup Gateway.
Symbols Used
These symbols indicate important safety information in this guide or on the equipment:
WARNING: indicates a hazardous situation which, if not avoided, could result in injury
or death.
CAUTION: indicates a hazardous situation which, if not avoided, could result in minor
injury or damage to the equipment.
NOTE: indicates an important step or tip that leads to best results, but is not safety or damage
related.
REFER TO OPERATING INSTRUCTIONS: indicates that user should refer to
operating or installation instructions before proceeding.
RISK OF ELECTRIC SHOCK: indicates components that present risk of electrical
shock.
CAUTION, RISK OF ELECTRIC SHOCK, ENERGY STORAGE TIMED
DISCHARGE. Discharge time is 5 minutes from de-energization.
BIDIRECTIONAL TERMINAL: Indicates location of combined input/output connector
on the equipment.
PROTECTIVE CONDUCTOR TERMINAL: Indicates location of grounding connection
on the equipment.

3
General Information
WARNING: Read this entire document before installing or using Powerwall. Failure to do
so or to follow any of the instructions or warnings in this document can result in electrical
shock, serious injury, or death, or may damage Powerwall, potentially rendering it inoperable.
WARNING: A battery can present a risk of electrical shock, fire, or explosion from vented
gases. Observe proper precautions.
WARNING: Powerwall installation must be carried out only by Tesla Certified Installers
who have been trained in dealing with low voltage electricity.
WARNING: Powerwall is heavy. Use of lift equipment is recommended.
WARNING: Use Powerwall only as directed.
WARNING: Do not use Powerwall if it is defective, appears cracked, broken, or otherwise
damaged, or fails to operate.
WARNING: Before beginning the wiring portion of the installation, ensure that Powerwall
is switched off, and open any associated circuit breakers and disconnect switches (if
applicable for the installation).
WARNING: Do not attempt to open, disassemble, repair, tamper with, or modify
Powerwall. Powerwall and its components are not user serviceable. Batteries in Powerwall are
not replaceable. Contact the Tesla Certified Installer who installed the system for any repairs.
WARNING: To protect Powerwall and its components from damage when transporting,
handle with care. Do not impact, pull, drag, or step on Powerwall. Do not subject Powerwall to
any strong force. To help prevent damage, leave Powerwall in its shipping packaging until it is
ready to be installed.
WARNING: Do not insert foreign objects into any part of Powerwall.
WARNING: Do not expose Powerwall or its components to direct flame.
WARNING: Do not install Powerwall near heating equipment.
WARNING: Do not immerse Powerwall or its components in water or other fluids.

4 Powerwall Installation Manual
CAUTION: Do not use solvents to clean Powerwall, or expose Powerwall to flammable or
harsh chemicals or vapors.
CAUTION: Do not use fluids, parts, or accessories other than those specified in this
manual, including use of non-genuine Tesla parts or accessories, or parts or accessories not
purchased directly from Tesla or a Tesla-certified party.
CAUTION: Do not place Powerwall in a storage condition for more than one (1) month, or
permit the electrical feed on the Powerwall to be severed for more than one (1) month,
without placing Powerwall into a storage condition in accordance with Tesla’s storage
specifications.
CAUTION: Do not paint any part of Powerwall, including any internal or external
components such as the exterior shell or casing.
CAUTION: Do not connect Powerwall directly to photovoltaic (PV) solar wiring.
CAUTION: When installing Powerwall in a garage or near vehicles, keep it out of the
driving path. If possible, install Powerwall on a side wall and/or above the height of vehicle
bumpers.
Environmental Conditions
WARNING: Install Powerwall in a location that prevents damage from flooding.
WARNING: Operating or storing Powerwall in temperatures outside its specified range
might cause damage to Powerwall.
WARNING: Do not expose Powerwall to ambient temperatures above 60°C (140°F) or
below -30°C (-22°F).
CAUTION: Ensure that no water sources are above or near Powerwall, including
downspouts, sprinklers, or faucets.
CAUTION: Ensure that snow does not accumulate around Powerwall.

5
1. Registering Powerwall
Tesla Powerwall comes with a warranty whose term depends on the connection of Powerwall
to the Internet.
To secure the full 10-year warranty for Powerwall, it must be reliably connected to the Internet
to allow remote firmware upgrades from Tesla. If an Internet connection is not established or is
interrupted for an extended period, and Tesla is unable to contact the owner, the warranty
may be limited to 4 years. To ensure that the owner can receive the full 10-year warranty, be
sure to complete the commissioning process so that registration information is sent to Tesla.
For more information, refer to the Powerwall Warranty for your region at www.tesla.com.
2. Specifications
Powerwall Electrical Specifications
Energy1
13.5 kWh
AC Voltage (Nominal)
230 V
Maximum Continuous Current
25 A
Frequency (Nominal)
50/60 Hz
Real Power, max continuous
5 kW (charge and discharge)
Apparent Power, max continuous, 1.0 pf
5 kVA (charge and discharge)
Power Factor Output Range
+/- 1.0 adjustable
Overvoltage Category
Category III
Maximum Supply Fault Current
10 kA
Maximum Output Fault Current
32 A rms
Maximum Inrush Current
0.4 A
Round Trip Efficiency (Beginning of Life)1
> 90%
1Values provided for 25°C (77°F), 3.3 kW charge/discharge power
Powerwall Environmental Specifications
Operating Temperature2
-20°C to 50°C
Operating Humidity (RH)
Up to 100%, condensing
Storage Conditions (up to 12 months)
-20°C to 30°C
Up to 95% RH, non-condensing
State of Energy (SoE): 25% initial
Maximum Altitude
3000 m
Noise Level @ 1 m
< 40 dBA at 30°C
Ingress Rating
IP67 (battery and power electronics)
IP56 (wiring)
Wet Location Rating
Yes
Pollution Degree Rating
PD3
Seismic Rating
AC156, IEEE 693-2005 (high)
2Performance may be de-rated in extreme ambient temperatures.

6 Powerwall Installation Manual
Powerwall Mechanical Specifications
Height
1150 mm
Width
755 mm
Depth
155 mm
Weight
125 kg
Backup Gateway Electrical Specifications
Disconnect Current
200 A
Overvoltage Category
Category III
AC Meter
Revenue grade
Backup Gateway Environmental Specifications
Operating Temperature
-20°C to 50°C
Operating Humidity (RH)
Up to 100%, condensing
Maximum Altitude
3000 m
Ingress Rating
IP44
Pollution Degree Rating
PD3
Backup Gateway Mechanical Specifications
Height
691 mm
Width
378 mm
Depth
129 mm
Weight
16.4 kg

7
3. Site Requirements
Powerwall Physical Requirements
Powerwall can be mounted on a floor or wall. When floor-mounted, it must also be anchored
to an adjacent wall. In both types of installation, the wall must be capable of supporting the full
weight of Powerwall and its mounting hardware. The wall must extend to all edges of the
system, allowing no access to the back of the unit once it is mounted.
Powerwall includes a mounting bracket (Fig. 1) that supports the unit in both floor- and wall-
mount configurations, and includes shims to level the unit in floor-mount configurations. Do
not use other hardware to anchor Powerwall to the wall or floor.
Figure 1: Powerwall 2 Mounting Bracket Dimensions
Powerwall requires adequate clearance for installation, cabling, and airflow. Do not mount any
other objects within the clearance space (Fig. 2), except those explicitly required by the
installation (for example, conduit, a junction box, or an electrical disconnect, depending on
local installation codes). Do not install anything above Powerwall that limits access to the unit
or that might fall and damage the unit. Do not mount Powerwall horizontally or upside down.
NOTE: Powerwall has a pump and fan that enable Powerwall to maintain ideal battery
temperature. They produce a gentle hum during operation, comparable to a typical
refrigerator. The noise level depends on the ambient temperature and the power level of
operation. Consider these noise levels when choosing where to install Powerwall.

8 Powerwall Installation Manual
Powerwall Dimensions and Space Requirements
Figure 2: Powerwall 2 Dimensions and Space Requirements
Powerwall Space Requirements
Minimum lateral wall space
960 mm
Minimum clearance from left side (air intake)
50 mm
Minimum clearance from right side (air exhaust)
150 mm
Minimum clearance above single Powerwall
50 mm
Minimum clearance above side-by-side Powerwalls
300 mm
Minimum clearance between side-by-side Powerwalls
250 mm
Maximum height above ground
1.5 m to bottom of unit
Maximum slope
+/– 2° side-to-side
+/– 5° front-to-back
Powerwall Temperature Requirements
Powerwall is capable of charging and discharging within the full ambient temperature range
listed in the Specifications section. At the high and low ends of the temperature range,
Powerwall may limit charge or discharge power based on battery cell temperature to improve
battery lifespan.
Installation in full sun raises the temperature inside the enclosure above ambient temperature.
This temperature rise is not a safety risk, but may impact battery performance. To optimize
performance, avoid installing Powerwall in locations that are exposed to the sun for extended
periods.
Do not install Powerwall in locations with sustained high or low temperatures. The average
ambient temperature over the system's life should be between 0°C and 30°C.