Thinkware Q800 PRO User manual

This product records videos while the vehicle is operating.
Read and follow the instructions in this guide to properly use and maintain the product.
User Guide
Q800 PRO

Before using the product
About the product
This product records videos while the vehicle is operating. Use this product only for reference when
investigating incidents or road accidents. This product is not guaranteed to record or process cloud data
for all events. The device may not record accidents with impacts that are too minor to activate the impact
sensor or accidents with massive impacts that cause the vehicle’s battery voltage to deviate.
Video recording does not begin until the product is completely turned on (booted up). To ensure that all
vehicle events are recorded, wait until the product is completely booted up after turning it on, and then
begin operating the vehicle.
THINKWARE is not responsible for any loss caused by an accident, nor is it responsible for providing any
support regarding the outcome of an accident.
Depending on the vehicle's configuration or operating conditions, such as the installation of remote door
lock devices, ECU settings, or TPMS settings, some product features may not be supported, and different
firmware versions may influence the product's performance or features.
About the user guide
The information provided in the guide may change when the manufacturer updates its service policy.
This user guide is intended for THINKWARE Q800 PRO models only, and it may contain technical errors,
editorial errors, or missing information.
Copyrights
All rights for the content and maps in this guide are reserved by THINKWARE and are protected under
copyright laws. All unauthorized duplication, revision, publication, or distribution of this guide without
written consent from THINKWARE is prohibited and is eligible for criminal charges.
Registered trademarks
THINKWARE Q800 PRO is a registered trademark of THINKWARE.
Other product logos and service names in this guide are trademarks of the relevant companies.
Industry Canada Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20 cm between the radiator & your
body.

FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
• This appliance and its antenna must not be co-located or operation in conjunction with any other
antenna or transmitter.
• A minimum separation distance of 20cm must be maintained between the antenna and the person
for this appliance to satisfy the RF exposure requirements.
FCC CAUTION: Any changes or modifications to the equipment not expressly approved by the party
responsible for compliance could void your authority to operate the equipment.
FCC ID: 2ADTG-Q800 PRO
Information to user : RSS-247
This device complies with Industry Canada’s licence-exempt RSSs.
Please be cautioned the changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Notice: Operation is subject to the following two conditions : (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that may cause
undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.
IC: 12594A-Q800 PRO

4
Contents
Safety information 6
1. Product overview 9
1.1 Included items 9
1.1.1 Standarditems 9
1.1.2 Accessories(soldseparately) 9
1.2 Part names 10
1.2.1 Frontcamera(mainunit)-frontview 10
1.2.2Frontcamera(mainunit)-rearview 11
1.2.3Rearcamera(optional) 11
1.3 Removing and inserting the memory card 12
2. Installing the product 13
2.1 Installing the front camera (main unit) 13
2.1.1 Selectinganinstallationlocation 13
2.1.2Securingtheproduct 13
2.1.3Connectingthepowercable 15
2.2 Installing the rear camera (optional) 16
2.2.1Selectinganinstallationlocation 16
2.2.2Securingtherearcamera 17
2.2.3Connectingtherearcameracable 18
3. Using recording features 19
3.1 Turning the product on or off 19
3.2 Learning about file storage locations 19
3.3 Using the continuous recording feature 19
3.4 Recording manually 20
3.5 Using parking mode 20
4. Using the mobile viewer 22
4.1 Connect the product to a smartphone 22
4.1.1 Connecting the product to an Android
device 22
4.1.2ConnectingtheproducttoaniOSdevice 23
4.2 Mobile viewer screen layout 25
4.3 Playing recorded videos on the mobile viewer 26
4.4 Video control menu overview 26
4.5 Cloud service 27
4.5.1LogintotheTHINKWAREaccount 27
4.5.2Locatingthevehicle 28
4.5.3SettingGeo-Fence 29
4.5.4 Using the driving impact notification
feature 31
4.5.5 Viewing driving impact videos on the
cloudservice 32
5. Using the PC viewer 33
5.1 System requirements 33
5.2 PC viewer for Windows 33
5.2.1InstallingthePCviewer(forWindows) 33
5.2.2PCviewerscreenlayout(forWindows) 34
5.2.3 Playing recorded videos on the PC
viewer(forWindows) 35
5.2.4 Video control menu overview (for
Windows) 36
5.3 PC viewer for Mac 37
5.3.1InstallingthePCviewer(forMac) 37
5.3.2PCviewerscreenlayout(forMac) 38
5.3.3 Playing recorded videos on the PC
viewer(forMac) 39
5.3.4Videocontrolmenuoverview(forMac) 40
6. Settings 41
6.1 Managing the memory card 41
6.1.1 Partitioningthememorycard 41
6.1.2Formattingthememorycard 41
6.1.3Configuringthevideooverwriting
function 41
6.2 Setting the camera 42
6.2.1Settingthebrightnessofthefront
camera 42
6.2.2Settingthebrightnessoftherear
camera 42
6.2.3Flippingtherearviewupsidedown 42

5
6.3 Setting recording features 43
6.3.1Settingthecontinuousimpactdetection
sensitivity 43
6.3.2SettingtheSuperNightVisionfeature 43
6.3.3Settingparkingmode 43
6.3.4Settingtheimpactsensitivityinparking
mode 44
6.3.5Settingthemotiondetectionsensitivity 44
6.3.6Settingtherecordtimerfeature 44
6.3.7Settingthebatteryprotectionfeature 44
6.3.8Settingthebatterycutoffvoltagefeature 45
6.3.9Settingthebatteryprotectionfeaturefor
wintertime 45
6.4 Setting road safety features 45
6.4.1Settingthesafetycameras 45
6.4.2Settingthemobilezonealert 46
6.4.3Identifyingthevehicletype 46
6.4.4InitializingtheADAScalibrationsetting 46
6.4.5Settingthelanedeparturewarning
sensitivity 46
6.4.6Settingthelanedeparturedetection
speed 47
6.4.7Settingtheforwardcollisiondetection
sensitivity 47
6.4.8Settingthelowspeedforwardcollision
detectionsensitivity 47
6.4.9Settingfrontvehicledeparturewarning 47
6.5 Configuring the system settings 48
6.5.1Settingthedisplaylanguage 48
6.5.2Adjustingthesystemvolume 48
6.5.3SettingtheSecurityLED 48
6.5.4SettingtherearcameraLED 48
6.5.5Settingthetimezone 49
6.5.6Settingthedaylightsavingtime 49
6.5.7Settingthespeedunit 49
6.5.8Settingthespeedstamp 49
6.5.9Settingthevoicerecording 49
6.6 Configuring network function settings 50
6.6.1Settingthenetworkfunction 50
6.6.2Settingsensitivityfordrivingimpact
notification 50
6.6.3Settingdrivingimpactvideoupload 50
7. Accessing the product information 51
7.1 Viewing the product information 51
7.2 Accessing and configuring the GPS 51
8. Upgrading the firmware 52
9. Resetting the product 52
10. Troubleshooting 53
11. Specifications 54

6
Safety information
Read the following safety information to properly use the product.
Safety symbols in this guide
"Warning" - Indicates a potential hazard which, if not avoided, may result in injury or death.
"Caution" - Indicates a potential hazard which, if not avoided, may result in minor injury or property damage.
"Note" - Provides useful information to help users better utilize the product's features.
Safety information for proper use
Driving and product operation
•Do not operate the product while driving a vehicle. Distraction while driving may cause accidents and
result in injury or death.
•Install the product in places where the driver's view is not obstructed. Obstruction of the driver’s vision
may cause accidents and result in injury or death. Check with your state and municipal laws before
mounting the product to the windshield.

7
Power supply
•Do not operate or handle the power cable with wet hands. Doing so may result in electrocution.
•Do not use damaged power cables. Doing so may result in electrical fire or electrocution.
•Keep the power cable away from all heat sources. Failure to do so may cause the power cord insulation to
melt, resulting in electrical fire or electrocution.
•Use the power cable with the correct connector and make sure the power cable is connected securely
and is firmly in place. Failure to do so may result in electrical fire or electrocution.
•Do not modify or cut the power cable. Also, do not place heavy objects on the power cable or pull, insert,
or bend the power cable using excessive force. Doing so may result in electrical fire or electrocution.
•Use only genuine accessories from THINKWARE or an authorized THINKWARE dealer. THINKWARE does
not guarantee compatibility and normal operation of third-party accessories.
•When connecting the power cable to the product, ensure that the connection between the cable plug
and the power cable connector on the product is secure. If the connection is loose, the power cable may
become disconnected due to vehicle vibration. Video recording is not available if the power connector is
disconnected.
Children and pets
Ensure that the product is out of the reach of children and pets. If the product breaks, it may result in fatal
damage.

8
Other information about the product
Product management and operation
•Do not expose the product to direct sunlight or intense light. The lens or internal circuitry may fail
otherwise.
•Use the product at a temperature between 14°F and 140°F (-10°C to 60°C) and store the product at a
temperature between -4°F and 158°F (-20°C to 70°C). The product may not function as designed and some
permanent physical damages may result if it is operated or stored out of the specified temperature ranges.
Such damages are not covered by the warranty.
•Frequently check the product for the proper installation position. Impact caused by extreme road
conditions may alter the installation position. Ensure that the product is positioned as instructed in this
guide.
•Do not apply excessive force when pressing the buttons. Doing so may damage the buttons.
•Do not use chemical cleaners or solvents to clean the product. Doing so may damage plastic components
of the product. Clean the product using a clean, soft, and dry fabric.
•Do not disassemble the product or subject the product to impact. Doing so may damage the product.
Unauthorized disassembly of the product voids the product warranty.
•Handle with care. If you drop, mishandle, or expose the product to external shocks, it may cause damage
and/or result in the malfunction of the product.
•Do not attempt to insert foreign objects into the device.
•Avoid excessive humidity and do not allow any water to enter the product. Electronic components inside
the product may fail if exposed to humidity or water.
•Depending on the make and model of your car, the power may be constantly supplied to the dash cam
even when the ignition is turned off. Installation of the device to a continuously powered 12V outlet could
result in vehicle battery drainage.
•This device is designed to record video while the vehicle is in operation. The quality of the video might be
affected by weather conditions and the road environment, such as whether it is day or night, presence of
street lighting, entering/exiting tunnels, and the surrounding temperature.
•THINKWARE is NOT responsible for the loss of any recorded video during operation.
•Although the device was designed to withstand high-impact car collisions, THINKWARE does not
guarantee the recording of accidents when the device is damaged as a result of the accident.
•Keep the windshield and camera lens clean for optimal video quality. Particles and substances on the
camera lens or windshield may reduce the quality of the recorded videos.
•This device is intended to be used inside the vehicle only.

9
1. Product overview
1.1 Included items
Ensure that all the items are included when you open the product box.
1.1.1 Standard items
Front camera (main unit) Mount Car charger Adhesive cable holder
MicroSD memory card
with adapter
(consumable)
Quick start guide & Warranty
/ CS information / User guide
(stored in the microSD card)
USB MicroSD card reader
The standard items may change without prior notice.
1.1.2 Accessories (sold separately)
GND
ACC
BATTERY
Hardwiring cable External GPS receiver Rear camera
•GPS reception may be affected by interference from the vehicle's windshield, particularly those treated
with anti-UV protective coating, or built-in defroster. It is recommended that an external GPS receiver is
used when the GPS signal is weak or when you cannot get a GPS signal.
•To connect the external GPS receiver to the front camera, carefully remove the front camera's GPS port
cover with a pry tool or a small flat-head screwdriver to access the port.

Product overview
10
1.2 Part names
1.2.1 Front camera (main unit) - front view
DC-IN power port
Used to connect the
power cable.
GPS port
Used to connect the
external GPS receiver
(optional).
V-IN input port
Used to connect the
rear camera (optional).
Speaker
Outputs the voice guide and buzzer
sounds to indicate the product’s status.
GPS LED
Indicates the GPS
connection status.
Power button
Press and hold to turn off the product.
Press to turn on the product.
Format button
Press and hold to
format the memory
card.
Wi-Fi button
Press to connect the
product to a smartphone
via Wi-Fi network.
Manual recording button
Press to start manual recording.
Voice recording button
Press to enable or disable voice
recording.
Recording LED
Indicates the
recording status.
Wi-Fi LED
Indicates the Wi-Fi
connection status.
To reset the product, press and hold the voice recording ( ) and manual recording ( ) buttons
simultaneously until you hear beeps.

Product overview
11
1.2.2 Front camera (main unit) - rear view
Security LED
Indicates that video
is being recorded.
Microphone
Used for voice recording.
Memory card slot
Insert a memory card to save recordings.
Mount connector
Used to connect the mount.
Front camera lens
Records the front view.
Reset button
Insert the tip of a sharp object to
reset the product when an error
occurs.
1.2.3 Rear camera (optional)
Adhesive mount
Used to fix the rear camera in the vehicle.
Rear camera lens
Records the rear view.
Security LED
Indicates that the video is being recorded.
Connection port
Used to connect the rear
camera to the front camera
using a rear camera cable.

Product overview
12
1.3 Removing and inserting the memory card
Follow the instructions to remove the memory card from the product or to insert the memory card into the
product.
Removing the memory card
Ensure that the product is turned off, and then gently push the
bottom of the memory card with your fingernail. The lower
part of the memory card will be exposed.
Remove it from the product.
Inserting the memory card
Insert the memory card into the memory card slot, paying
attention to the direction of the memory card, and then push
the memory card into the slot until you hear a click.
Before inserting the memory card, ensure that the metal
contacts on the memory card are facing toward the buttons of
the product.
•Ensure that the product is turned off before removing the memory card. The recorded video files may be
corrupted or lost if you remove the memory card while the product is on.
•Ensure that the memory card is in the correct direction before inserting it into the product. The memory
card slot or the memory card may be damaged if it is inserted incorrectly.
•Use only authentic memory cards from THINKWARE. THINKWARE does not guarantee compatibility and
normal operation of third-party memory cards.
To prevent loss of recorded video files, periodically back up the video files on a separate storage device.

13
2. Installing the product
2.1 Installing the front camera (main unit)
Follow the instructions to properly install the product.
2.1.1 Selecting an installation location
Select an installation location that can record the
entire view in front of the vehicle without obstructing
the driver’s vision. Ensure that the front camera lens
is located in the center of the windshield.
20 cm
If a GPS navigating device is installed on the dashboard,
its GPS reception may be affected depending on the
dashboard camera's installation location.
Adjust the installation location of the GPS navigating
device to ensure that the two devices are separated by
at least 20 centimeters (approximately 8 inches).
2.1.2 Securing the product
Follow the instructions to secure the product at the installation location.
1
2
1
Align the mount to the mount rail on the product,
and then slide it until you hear a click (
➊ ). Then,
carefully remove the protective film (
➋ ).
2
After determining the installation location, wipe the installation location on the windshield with a dry
cloth.

Installing the product
14
3
2
1
Remove the protective film from the adhesive mount,
and then press the mount to the installation location.
4
2
1
Remove the product from the mount and push the
mount against the windshield to ensure that the
mount is firmly fixed.
5
Align the product to the mount, and then slide it into
the locking position until you hear a click.
•The product may fall and be damaged during vehicle operation if it is not firmly fixed to the mount.
•If you need to remove the mount from the windshield to alter the installation location, be careful not
to damage the windshield’s film coat.
6
Set the vertical angle of the camera appropriately.
To confirm the camera angle, record a video after installation and check the video using the mobile
viewer or the PC viewer. If necessary, adjust the camera angle again.
For more information about the mobile viewer or the PC viewer, refer to "4. Using the mobile viewer" on
page 22 or "5. Using the PC viewer" on page 33.

Installing the product
15
2.1.3 Connecting the power cable
When the engine and electrical accessories are turned off, connect the car charger.
The hardwiring cable (optional) must be professionally installed to the vehicle by a trained mechanic.
2
1
Connect the car charger to the product’s DC-IN power
port and insert the cigar jack into the vehicle’s power
socket.
The location and specifications of the power socket may differ by vehicle make and model.
•Use the authentic THINKWARE car charger. Use of third party power cables may damage the product and
result in electrical fire or electrocution due to the voltage difference.
•Do not cut or modify the power cable yourself. Doing so may damage the product or the vehicle.
•For safe driving, arrange the cables to prevent the driver's vision from being obstructed or interfering with
driving. For more information about arranging cables, visit www.thinkware.com.

Installing the product
16
2.2 Installing the rear camera (optional)
Refer to the following instructions to properly install the rear camera.
2.2.1 Selecting an installation location
Select a location on the rear windshield where there
is no defrost grid wire and the camera can record
the entire rear view.
•For vehicles with a sunshade attached to the rear windshield, you must select a location where using the
sunshade will not interfere with camera operation.
•The adhesive part of the rear camera should not touch the defrost grid.

Installing the product
17
2.2.2 Securing the rear camera
Refer to the following instructions to secure the product to the installation location.
1
After determining the installation location, wipe the installation surface of the windshield with a dry
cloth.
Check the installation location before you secure the rear camera to the rear windshield. After
securing the rear camera to the windshield, it is hard to remove the camera or change the installation
location due to the strong adhesive.
2
2
1
Remove the protective film from the adhesive mount
and camera lens.
3
THINKWARE
Attach the product with the THINKWARE logo facing
indoors and press the adhesive tape firmly to secure
the camera.
If the product is fixed in reverse, the rear view
will be recorded upside down.
4
THINKWARE
Adjust the camera's vertical angle.

Installing the product
18
2.2.3 Connecting the rear camera cable
Power off the product and connect the rear camera cable to the front camera (main unit).
1
Connect one end of the rear camera cable to the
front camera’s V-IN port.
2
THINKWARE
Connect the other end of the rear camera cable to
the rear camera's connection port.
For safe driving, arrange the cables to prevent the driver's vision from being obstructed or interfering
with driving.
3
Turn on the ACC or start the engine to check if the product is powered on. After the product is powered
on, the Status LED and the voice guidance will be turned on.
The product is powered on when the ACC mode is turned on or when the engine starts.

19
3. Using recording features
3.1 Turning the product on or off
The product is turned on automatically and continuous recording starts when you turn on the ACC or start
the engine.
Wait until the product is completely booted up after turning it on, and then begin operating the vehicle. The
video recording does not begin until the product is completely turned on (booted up).
3.2 Learning about file storage locations
Videos are stored in the following folders according to their recording mode.
On the mobile viewer Continuous Continuous
Incident
Manual
Recording
Motion
Detection Parking Incident
In the memory card
Play videos on Window/Mac computer or using the Thinkware mobile app. If you play videos by inserting
the memory card in devices such as a smartphone or a tablet PC, the video files may be lost.
A file name is composed of the recording start date and time, and the recording option.
REC_2018_07_01_10_25_30_
F.MP4
REC_2018_07_01_10_25_30_R.MP4
REC_2018_07_01_10_25_30_GS.MP4
Recording conditions
•F: Front camera
•R: Rear camera (when optional
rear camera is equipped)
3.3 Using the continuous recording feature
Connect the power cable to the product’s DC-IN power port and then turn on the vehicle’s electrical
accessories or start the engine. The status LED and the voice guide are turned on, and the continuous
recording starts.

Using recording features
20
During continuous recording, the product operates as follows.
Mode Operation description Recording LED (REC)
Continuous
recording
During driving, videos are recorded in 1 minute segments and stored
in the "cont_rec" folder. (light on)
Incident
continuous
recording*
When an impact to the vehicle is detected, a video is recorded for 20
seconds, from 10 seconds before the detection to 10 seconds after
the detection, and stored in the "evt_rec" folder.
(flickers)
* When an impact to the vehicle is detected during continuous recording, incident continuous recording starts with a
double beep sound.
•Wait until the product is completely booted up after turning it on, and then begin operating the vehicle. The
video recording does not begin until the product is completely turned on (booted up).
•When incident continuous recording starts, a double "beep" sounds as a notification. This function saves
you time when checking the status LED to know the operating status of the product.
•To enable recording, you must insert a memory card into the product.
3.4 Recording manually
You can record a scene you want to capture while driving and store it as a separate file.
To start manual recording, press the manual recording ()button. Then, manual recording will start with
the voice guide. During manual recording, the product operates as follows.
Mode Operation description Recording LED (REC)
Manual
recording
When you press the manual recording ( ) button, a video will be
recorded for 1 minute, from 10 seconds before to 50 seconds after pressing
the button, and stored in the "manual_rec" folder.
(flickers)
3.5 Using parking mode
When the product is connected to the vehicle via the hardwiring cable (optional), the operating mode is
switched to parking mode with the voice guide after the engine or electrical accessories are turned off.
•Parking mode operates only when the hardwiring cable is connected. The hardwiring cable (optional)
must be professionally installed to the vehicle by a trained mechanic.
•To use all recording modes, you must insert a memory card into the product.
•Depending on the battery charging status of the vehicle, the duration of parking mode may differ. If you
want to use parking mode for an extended period, check the battery level to prevent battery depletion.