Tone Commander 7210 User manual

7210 / 7220
IP Centrex Telephone
User Manual

Tone Commander 7210/7220 User Manual i
Contents
Introduction ...................................................................................... 1
General Features ............................................................................ 1
Controls and Indicators.................................................................... 2
Operation .......................................................................................... 4
Placing a Call .................................................................................. 4
Answering a Call ............................................................................. 6
Bridging a Shared Call Appearance................................................. 6
Displaying Call Appearance Information .......................................... 7
Holding Calls................................................................................... 7
Transferring Calls............................................................................ 7
Conferencing Calls.......................................................................... 8
Using Network Features .................................................................. 9
Using the Call Log......................................................................... 10
Using the Call Directory................................................................. 13
Using the Speakerphone ............................................................... 14
Using Voice Announce .................................................................. 15
Using a Headset............................................................................ 16
Adjusting the Receive Volume....................................................... 16
Adjusting the Ringer Volume ......................................................... 16
Installation ...................................................................................... 17
Ordering ISDN Service.................................................................. 17
7210/7220 Installation ................................................................... 17
Wall Mounting ............................................................................... 18
Configure the Set .......................................................................... 19
Customize your Phone .................................................................. 22
Label the Set................................................................................. 23

ii Tone Commander 7210/7220 User Manual
Installation Options ........................................................................ 24
Installation Options Menu .............................................................. 24
IP Addresses................................................................................. 25
Alias Entry..................................................................................... 27
SPID Entry .................................................................................... 28
IP Configuration and Software Updates ......................................... 29
Configuring Keys........................................................................... 33
Terminal Mode .............................................................................. 38
Voice Announce ............................................................................ 39
ISDN Parameter Download ......................................................... 42
Quality of Service .......................................................................... 43
Installation Password..................................................................... 43
Reset to Factory Default Settings .................................................. 45
Administration Options .................................................................. 46
Administration Options Menu......................................................... 46
Local Inspect................................................................................. 47
Version.......................................................................................... 50
Test............................................................................................... 52
Diagnostic Display......................................................................... 54
Restart .......................................................................................... 55
Viewing the Error and Download Logs ........................................... 56
User Options................................................................................... 57
User Options Menu ....................................................................... 57
Setting the Time and Date............................................................. 58
Setting Up Speed Dial Keys .......................................................... 58
Setting Up the Call Directory ......................................................... 60
Personal Ringing Options.............................................................. 62
Call Preference Options .............................................................. 64
Voice Configuration....................................................................... 65
Adjusting the Display Contrast....................................................... 67
Setting a Call Log Password.......................................................... 68

Tone Commander 7210/7220 User Manual iii
Troubleshooting ............................................................................. 70
No Network Connection................................................................. 70
DHCP Error................................................................................... 70
Network Error................................................................................ 70
IP Lease Expiration ....................................................................... 71
Appendix A Ordering ISDN Service ............................................. 72
Recommended Button Assignments.............................................. 73
Appendix B Setup Menu Tree ......................................................... 74
Appendix C Warranty and Service................................................... 78
Appendix D Specifications ........................................................... 79
Factory Default Settings ................................................................ 80
Appendix E UL/FCC Statements..................................................... 82

iv Tone Commander 7210/7220 User Manual

Tone Commander 7210/7220 User Manual 1
Introduction
General Features ________________________
Tone Commander 7210 and 7220 IP Centrex VoIP (Voice over Internet
Protocol) Telephones are easy to use multiline terminals that provide
sophisticated ISDN services over managed IP networks. The
telephones support Centrex ISDN services provided through a
Lucent/AG Communication Systems iMerge Centrex Feature Gateway.
They include a built-in 10/100BaseT repeater to allow daisy-chain
connection of a PC workstation without additional equipment. Models
are available in white or black, with 10 (7210) or 20 (7220) call
appearances.
The optional 6030X Expansion Module adds 30 multifunction keys to
any 7210 or 7220 phone.
Model Multifunction Keys
7210 10 (40 with 6030X)
7220 20 (50 with 6030X)
Features of the 7210 and 7220 include:
•AutoSPID and
Parameter Download
•Automatic Switch Type
Detection
•Call Log •Message Waiting Indication
•Call Timer •Desktop or Wall Mounting
•Last Number Redial •Tilt Display
•Speed Dial •Integrated Speakerphone
•Hot Key Dialing •Voice Announce
•Direct Station Select •Handset or Headset Operation
•Call Directory •10/100BaseT Repeater
•Flexible Ringing Options •Firmware Updates via TFTP
•Ringing Control for Shared
Lines
This document applies to telephone software version 01.02.19.

2Tone Commander 7210/7220 User Manual
Controls and Indicators ___________________
1) Display – shows the call state, caller ID, dialed digits, network call
control messages, and elapsed time during calls. When not on a
call, the date, time of day, and softkey options are displayed.
The viewing angle can be adjusted by tilting the display, then
changing the contrast setting – see page 67.
2) Softkeys (4) – select the function displayed above the key on the
second line of the display.
3) Call Key – selects the Call Directory, Call Log, and Call
Identification Display modes.
4) Setup Key – enters Setup Mode.
5) Done Key – exits the current menu, saves any changes made, and
returns to the previous menu options.
6) More
4Key – cycles through the menu option groups in Setup
Mode.

Tone Commander 7210/7220 User Manual 3
7) Message Indicator – a bright red indicator is lit when messages
are waiting; controlled by the network.
8) Multifunction Keys – select call appearances, activate network
features, or dial personal speed dial numbers. Red and green
indicators on the keys show call appearance and feature status.
Call Appearance State Indication
Idle OFF
Call Ringing Green – flashing
In Use by You Green – on steady
On Hold by You Green – winking
In Use at Another Terminal Red – on steady
On Hold at Another Terminal Red – winking
9) Volume Keys – adjust the receiver/speaker volume when on a call;
adjust the ringer volume when on-hook.
10) Mute Key – mutes the microphone when using the speakerphone
or handset/headset. A red indicator on the key is lit when mute is
active.
11) Speaker Key – enables/disables the speakerphone. A green
indicator on the key is lit when the speakerphone is in use.
12) Dial Pad – dials telephone numbers, and sends DTMF tones to
external equipment such as voice mail systems. The dial pad is
used for number entry during setup.
13) Transfer Key – places the current call on hold, and selects an idle
call appearance for transferring the call. A second press completes
a transfer.
14) Conference Key – adds other parties to a conference call.
15) Drop Key – removes the last party added to a conference call, or
disconnects you from a call when not in conference mode.
16) Hold Key – places a call on hold.
17) Microphone – used for hands-free (speakerphone) calling; located
in front of the Hold key on the bottom of the telephone.
18) Handset/Headset Jack – a jack on the side of the telephone
connects to the handset or a standard headset.

4Tone Commander 7210/7220 User Manual
Operation
Placing a Call ____________________________
Selecting a Call Appearance
If the Call Preference option (page 64) is set to Idle or Ringing, your
telephone will automatically select an idle call appearance when you go
off-hook, or activate the speakerphone when you press a Speed Dial,
DSS, REDIAL, dial pad, or UNANS-DIAL key while on-hook.
Automatic Call Appearance Selection
Lift the handset, press the Spkr key, or press a dial pad key to
select an idle call appearance.
Manual Call Appearance Selection
Press an idle (unlit) call appearance key.
Dialing
Wait for dial tone.
Dial the number with the dial pad.
The dialed number will be displayed briefly, then the network
will confirm the dialed digits in the display.
The call duration timer begins when you are connected.
Hot Key Dialing
Begin dialing by pressing a dial pad key while on-hook. An idle
call appearance, if available, will be selected automatically.

Tone Commander 7210/7220 User Manual 5
Last Number Redial
The Redial feature dials the last number that was dialed with the dial
pad or a Speed Dial key. Digits dialed after a call is connected are not
saved.
Select REDIAL to redial the last number.
Using the Call Log – refer to page 10.
Using the Call Directory – refer to page 13.
Using Speed Dial Keys
Speed Dial keys automatically dial a series of up to 24 digits when
pressed. If your telephone is on-hook, an idle call appearance will be
selected before dialing. If you are already on a call, the digits will be
dialed using DTMF tones on that call.
Use Speed Dial keys to dial frequently-called numbers, to activate
network features that include a directory number, and to speed up
dialing of access numbers for voice mail, auto attendant, and similar
systems.
Any unused multifunction key can be programmed as a Speed Dial key
– see page 37.
Press a Speed Dial key to dial a number.
The dialed digits will be shown in the display.
Using DSS Keys
DSS keys are a special type of Call Appearance/Directory Number
keys that are programmed with speed dial numbers to provide Direct
Station Selection. When the call appearance is idle or busy, DSS keys
act like Speed Dial keys, to call a station. When ringing, DSS keys act
like CA/DN keys, to answer a call.
Press an idle DSS key to dial the selected station number.
If the station associated with the DSS key is ringing, the call
appearance will be answered.

6Tone Commander 7210/7220 User Manual
Answering a Call _________________________
When a call is ringing, the display will show the calling number (if
available) and the called number.
Lift the handset or press the Spkr key to answer the ringing
call shown in the display.
To answer a different ringing call, press the ringing Call
Appearance key before going off-hook.
Call Preference
If the Call Preference option (page 64) is set to Ringing, your telephone
will automatically answer the ringing call shown in the display when you
lift the handset or press the Spkr key.
Ringing Control
The Ringing Control option (page 63) determines how calls ring at your
telephone. Individual call appearances can be set to always ring, never
ring, or ring after a delay.
Bridging a Shared Call Appearance _________
You can bridge (connect to) an active call on a call appearance that is
shared with other terminals, unless call privacy is enabled at the
network.
Press the busy Call Appearance key for the call you want to
bridge.
Lift the handset or press the Spkr key.
The call duration timer begins when you are connected to the
call.
To disconnect from the call, replace the handset or press the
Spkr key. The other parties will remain connected.

Tone Commander 7210/7220 User Manual 7
Displaying Call Appearance Information _____
Press the Call key.
Select ID (Shortcut – you can skip this step and immediately
press Call Appearance keys).
Press Call Appearance keys.
Network call information will be displayed for currently active
keys.
"NO CALL INFORMATION" and the assigned directory
number, if available, will be displayed for idle keys.
Press the Call or Done key when finished.
Holding Calls ____________________________
Press the Hold key or another Call Appearance key to place
the currently connected call on hold.
The held call appearance indicator will wink with a green light.
Press the held Call Appearance key to return to the call.
Transferring Calls ________________________
Use this feature to transfer an active call to another party.
Press the Tran key while in an active call.
The current call is placed on hold, and an idle call appearance
is automatically selected. The Tran indicator flashes (on some
network switch types, the Conf indicator may light instead of
the Tran indicator).
Dial the party you want to transfer the call to with the dial pad
or a Speed Dial key.
Wait until the called party answers to announce the call, or
transfer it immediately before the called party answers.
Press the Tran key again to transfer the call.
Call
Done

8Tone Commander 7210/7220 User Manual
DSS Transfer
While on an active call, press the Tran key.
Press the DSS key for the destination party.
Press the Tran key to transfer the call.
Conferencing Calls _______________________
You can initiate multi-party conference calls from your terminal.
Conferences are limited to 3 or 6 parties, depending on your network
configuration.
Conferencing a New Call
Press the Conf key while on an active call.
The current call is placed on hold and an idle call appearance
is automatically selected. The Conf indicator lights.
Dial the party you wish to add to the conference.
After the added party answers, press the Conf key to
conference all parties together.
Repeat the above steps to add another party.
Conferencing a Held Call
Press the Conf key while you are on an active call with
another call on hold.
The current call is placed on hold and an idle call appearance
is automatically selected. The Conf indicator lights.
Press the Call Appearance key for the held call you wish to
add to the conference.
Press the Conf key to conference all parties together.
Repeat the above steps to add another party.

Tone Commander 7210/7220 User Manual 9
Dropping the Last Party
Press the Drop key to remove the last party added to a
conference.
Terminating a Conference
Replace the handset or press the Spkr key to terminate a
conference, removing yourself and all other parties.
Depending on your network configuration, other parties in the
conference may remain connected or be disconnected.
Using Network Features ___________________
Feature Activator keys access features provided by the telephone
network. A feature is active when the key’s red indicator is on.
Some commonly available features are listed below. Consult your
service provider for more information.
Call Forwarding
Forwards ringing calls to another number. When the Call Forward key
indicator is lit, incoming calls will be forwarded.
Privacy
Prevents other users from bridging on your active call.
Group Call Pickup
Answers a call ringing at another telephone in your workgroup.
Directed Call Pickup
Answers a call ringing at a specified telephone.
Automatic Callback (Recall)
Calls you when a dialed busy station becomes idle, then redials the
station when you answer.

10 Tone Commander 7210/7220 User Manual
Message Waiting
Lights the Message Indicator on your telephone when you have a voice
mail message.
Using the Call Log _______________________
What does the Call Log Do?
The call log maintains a running list of the last 100 incoming or
outgoing calls from your telephone. You can view the caller ID number
(if available), the date and time of the call, and elapsed time for
connected calls.
Types of Calls in the Call Log
Unanswered Incoming Calls – calls that rang at your telephone, and
were not answered. Forwarded calls are not logged.
Answered Incoming Calls – calls that were answered at your
telephone.
Outgoing Calls – calls originating from your telephone.
Viewing the Call Log
Press the Call key.
Select LOG.
A password may be set to prevent unauthorized
entry into your call log.
When prompted for a password, enter your 4-digit
password with the dial pad. Press the Done key
after entering the password.
To change or remove the password, please refer
to page 68.
Call
CALL MENU
DIR LOG ID

Tone Commander 7210/7220 User Manual 11
Select the type of call you want to view – UNANS
(unanswered), ANSWD (answered), or OUT (outgoing).
A key indicator will alternately flash red and green to identify
the call appearance that was used for the logged call.
To view a previous (older) call in the log, select ! BACK.
To return to the last displayed (newer) call in the log, press the
More
4key.
To delete a call from the log, select DELETE.
To view the elapsed call time for answered calls, select TIME.
To return to the time and date display, select DATE.
Shortcut to the Unanswered Call Log
If any calls ringing at your telephone were unanswered,
UNANS will appear in the display. You can select UNANS to
enter directly into the Unanswered call log. After you have
viewed the unanswered call log, the UNANS display indication
will clear until new calls are received.
00:25:12 425-349-1234
DELETE DIAL DATE |BACK
SELECT CALL LOG TYPE
UNANS ANSWD OUT
9:42a 4/15 425-349-1234
DELETE DIAL TIME |BACK

12 Tone Commander 7210/7220 User Manual
Dialing a Call Log Entry
With the call you want to dial showing in the call log display,
select DIAL.
An idle call appearance will be automatically selected. The
directory number from the log will be shown in the second line
of the display. For outgoing calls, all digits that were dialed to
complete the original call are shown.
Add any required prefixes, then press the softkey under the
directory number to dial the digits displayed.
3=Dial:
4253491234
3=91
4253491234

Tone Commander 7210/7220 User Manual 13
Using the Call Directory ___________________
What is the Call Directory?
The Call Directory is a softkey-based speed dialing system that can
store up to 36 entries. A name display identifies each entry. Use the
directory to store frequently-dialed numbers when additional Speed
Dial keys are not available.
Directory entries are displayed on nine screen pages, with four entries
per page. The current directory page number (1-9) will be shown at the
upper right of the display.
Dialing from the Call Directory
Press the Call key.
Select DIR.
To see a different directory page, select a page by pressing a
dial pad key (1-9), or press the More
4key to cycle through
the nine pages until the desired page is displayed.
Press the softkey that is under the number you want to dial.
To exit the Call Directory, press the Call key again.
To add or change directory entries, see page 60.
CALL MENU
DIR LOG ID
DIRECTORY PAGE1\
Jim G Home
Call
More
Call

14 Tone Commander 7210/7220 User Manual
Using the Speakerphone __________________
The speakerphone feature allows two-way hands-free conversation
and on-hook dialing.
Placing and Answering Calls
The Call Preference option (page 64) determines the behavior of your
telephone when the Spkr key is pressed. If this option is set to Idle or
Ringing, your telephone will automatically select an idle call
appearance when you press the Spkr key, or activate the
speakerphone when you press a Speed Dial or DSS key while on-
hook.
With the Ringing option selected, you can answer a ringing call
appearance by pressing the Spkr key.
Muting the Microphone
You can mute the microphone for privacy. The other party will not be
able to hear you, but you can still hear the other party.
Press the Mute key to disable or enable the microphone.
The indicator light on the Mute key will be on when the
microphone is muted.
Muting is turned off when you change from speakerphone to
handset use.
The microphone is located in front of the rubber pad on the
bottom of the telephone, in front of the Hold key.
For proper speakerphone operation, make sure that the
telephone is placed directly on a hard surface, and the
microphone is unobstructed.

Tone Commander 7210/7220 User Manual 15
Using Voice Announce ____________________
The Voice Announce feature may be used to provide hands-free call
announcing of screened calls or station-level paging when your phone
is on-hook. Incoming calls that meet specific predefined criteria (see
page 39) can be answered automatically by the speakerphone. The
microphone can be automatically disabled for announcing only, or
enabled to allow two-way conversations. You can enable or disable
Voice Announce at any time.
Enabling/Disabling
When the phone is idle, the display will show the current Voice
Announce state.
The Voice Announce state is shown only if Voice Announce
keys have been set up as explained on page 39.
Press the softkey beneath the VA display to enable or disable
Voice Announce.
Receiving Voice Announce Calls
Calls selected for voice announcing will be answered automatically.
You and the caller will hear a double beep if your microphone is muted,
or a single beep if your microphone is enabled. The call will disconnect
when the caller hangs up. After the call has been answered, you can
pick up the handset for a private conversation, turn muting on or off,
press the Spkr key to disconnect, and perform other normal call
operations. Voice Announce is disabled when you are on an active
call with the handset, headset, or speakerphone.
CAUTION – If Call Announce is enabled for a calling directory number,
the caller should not transfer calls unscreened (blind) to your
telephone, otherwise the transferred call will be answered using Voice
Announce.
UNANS VA ON