Cisco SPA92X User manual

Cisco Small Business
IP Phone Model SPA92X, SPA94X, and SPA962
USER GUIDE

Contents
Cisco Small Business IP Phone SPA9XX User Guide 1
Chapter 1: Getting Started 6
Overview of the Cisco SPA9000 Voice System IP Phones 6
SPA921/922 IP Phone 8
SPA941/942 IP Phone 9
SPA962 IP Phone 10
SPA932 Attendant Console 11
Caring for Your Phone 11
Chapter 2: Installing Your Phone 12
Before You Begin 13
Connecting the Handset 13
(Optional) Attaching the Desk Stand 15
(Optional) Mounting the Phone to the Wall 15
Connecting Your Phone’s Power 19
Connecting Your Phone to the Computer Network 20
Connecting the Phone to the Wireless Network 20
Verifying Phone Startup 21
Upgrading Your Phone’s Firmware 22
Download the Firmware 22
Get Your Phone’s IP Address 22
Install the Firmware 23
Connecting the SPA932 Attendant Console to the SPA962 24
Connecting a Single SPA932 24
Connecting an Additional SPA932 27
Chapter 3: Using Basic Phone Functions 30
Understanding Your Phone’s Lines and Buttons 31
Softkey Buttons 33
Using the Keypad and Buttons with Menus 37
Using Keypad Shortcuts 37
Using the Navigation Button 37

Contents
Cisco Small Business IP Phone SPA9XX User Guide 2
Entering Numbers and Text in Fields 37
Using Phone Hardware and Accessories 38
Using the Speakerphone 38
Using Headsets 38
Connecting the Headset 38
Using the Headset with Your IP Phone 39
Switching Between the Handset/Headset/Speakerphone
During a Call 39
Sending Audio to the Phone Speaker 39
Choosing Your Preferred Audio Device 40
Adjusting Call Volume and Muting 40
Adjusting Call Volume 40
Using Mute 40
Placing or Answering a Call 41
Using Dial Assistance 41
Putting a Call on Hold 42
Resuming a Call 42
Ending a Call 42
Transferring Calls 42
Performing an Attended Transfer 43
Performing an Unattended (Blind) Transfer 43
Redialing 44
Viewing and Returning Missed Calls 44
Turning the Missed Calls Shortcut On and Off 45
Forwarding Calls 45
Forwarding Calls to a Single Number 46
Forwarding Calls When Your Phone is Busy 46
Forwarding Calls When You Don’t Answer the Phone 47
Delaying Call Forwarding When You Don’t Answer the Phone 47
Stopping Call Forwarding 47
Changing the Call Forwarding Delay 48

Contents
Cisco Small Business IP Phone SPA9XX User Guide 3
Setting Do Not Disturb 48
Turning Call Waiting On and Off 49
Picking Up a Call 50
Parking a Call 50
Placing a Three-Way Conference Call 51
Using the Phone Directories 52
Using Your Personal Directory 52
Using the Corporate Directory 53
Using the Call History Lists 54
Viewing the Call History Lists 54
Calling from the Call History Lists 55
Deleting a Number from the Call History Lists 55
Saving a Call History List Number to Your Directory 55
Setting or Changing a Phone Password 56
Accessing Voicemail 56
Chapter 4: Using Advanced Phone Features 57
Configuring Privacy and Security Features 58
Blocking Caller ID 58
Blocking Anonymous Calls 58
Using Secure Call 59
Enabling Dial Assistance 59
Creating Speed Dials 60
Using Speed Dials 60
Using the Paging Feature 61
Paging Another Phone 61
Configuring Auto Answer 61
Monitoring/Accessing Another Phone from Your Phone 62
Customizing Your LCD Screen 62
Changing the LCD Screen Contrast 62
Setting the Backlight Timer 63

Contents
Cisco Small Business IP Phone SPA9XX User Guide 4
Configuring the Phone Screen Saver 63
Turning on the Screen Saver 64
Changing the LCD Background Picture 65
Changing the Phone Menu Color Scheme 65
Using Ring Tones 65
Changing Your Ring Tone 66
Creating Your Own Ring Tones 66
Accessing Stock Quotes, Traffic, and News on Your Phone 68
Configuring Date and Time Parameters on Your Phone 68
Setting Your Phone’s Date and Time 68
Choosing the Time Format for Your Phone (12 or 24 Hour) 69
Choosing the Date Format for Your Phone 69
Using Star Codes 70
Advanced Procedures for Technical Support Personnel 72
Rebooting Your Phone 73
Chapter 5: Using the Web Interface 74
Logging in to the Web Interface 75
Setting Do Not Disturb 75
Configuring Call Forwarding 76
Configuring Call Waiting 76
Blocking Caller ID 77
Blocking Anonymous Calls 77
Using Your Personal Directory 77
Viewing Call History Lists 78
Creating Speed Dials 79
Accepting Text Messages 79
Adjusting Audio Volume 80
Changing the LCD Contrast 80

Contents
Cisco Small Business IP Phone SPA9XX User Guide 5
Changing the Phone Menu Color Scheme 81
Configuring the Phone Screen Saver 81
Chapter 6: Using the SPA932 Attendant Console 82
Monitoring an Extension 82
Speed Dialing an Extension 83
Transferring a Call 83
Picking Up a Call 83
Appendix A: Additional Information 84
Regulatory Compliance and Safety Information 84
Warranty 84
End User License Agreement (EULA) 84
Support Contacts 84
Appendix B: Where to Go From Here 85
Product Resources 85
Related Documentation 86

1
Cisco Small Business IP Phone SPA9XX User Guide 6
Getting Started
This document describes how to use your SPA 9x2 phone. It contains the following
chapters:
•Chapter 1—Getting Started (this chapter)—Gives a description of this book
and an overview of the Cisco SPA9000 Voice System IP Phones.
•Chapter 2, “Installing Your Phone”
•Chapter 3, “Using Basic Phone Functions”
•Chapter 4, “Using Advanced Phone Features”
•Chapter 5, “Using the Web Interface”
•Chapter 6, “Using the SPA932 Attendant Console”
•Chapter A, “Additional Information”
•Chapter B, “Where to Go From Here”
Overview of the Cisco SPA9000 Voice System IP Phones
The Cisco SPA IP Phones are full-featured VoIP (Voice over Internet Protocol)
phones that provide voice communication over an IP network. The phones have
traditional features, such as call forwarding, redialing, speed dialing, transferring
calls, conference calling and accessing voice mail. Calls can be made or received
with a handset, headset or over a speaker.
NOTE: If you are calling phones located
outside your IP network, you will need an
Internet Telephony Service Provider (ITSP) to
provide VoIP service. You may also need
additional equipment provided by your ITSP.

Getting Started
Overview of the Cisco SPA9000 Voice System IP Phones
Cisco Small Business IP Phone SPA9XX User Guide 7
1
IP phones also have special features not available in traditional phones. The Cisco
SPA IP phones contain Ethernet ports, or ports that allow them to be linked to the
computer network. Some models have additional Ethernet ports that allow a
computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco SPA IP phones require a separate power source.
Some models use power adapters, and others can use Power over Ethernet (PoE).
This means the phone can be connected to a switch that provides PoE to the
phone, and does not require a separate power source.
The following table shows the Cisco SPA IP phones currently available and their
respective features:
*The SPA941 and SPA942 provide support for 4 lines starting with firmware release 5.2.
To enable the four-line capacity, upgrade your SPA IP phone according to the
instructions provided in the ”Upgrading Your Phone’s Firmware” section on
page 22.
Cisco SPA IP Phones
Model Number of
Voice Lines
Number of
Ethernet Ports
PoE Support Display
SPA901 1 0 N None
SPA921 1 1 N Backlit 128 x 64 with
screen saver and
customizable logo
and background
picture.
SPA922 1 2 Y
SPA941* 2-4 1 N
SPA942 2-4 2 Y
SPA962 6 2 Y Color 320 x 320 with
screen saver and
customizable logo
and background
picture. Also
provides
customizable photo
album.

Getting Started
Overview of the Cisco SPA9000 Voice System IP Phones
Cisco Small Business IP Phone SPA9XX User Guide 8
1
SPA921/922 IP Phone
SPA922 IP Phone
The SPA922 provides Power over Ethernet (PoE) and an extra Ethernet port for
connecting another device to the local area network. The PA-100 power supply
must be ordered separately if you are not connecting the phone to a PoE source.
The SPA921 is similar but does not support PoE (a PA-100 power supply is
included with the SPA921).

Getting Started
Overview of the Cisco SPA9000 Voice System IP Phones
Cisco Small Business IP Phone SPA9XX User Guide 9
1
SPA941/942 IP Phone
The SPA942 provides Power over Ethernet (PoE) and two Ethernet ports for
connecting another device to the local area network. The PA-100 power supply
must be ordered separately if you are not connecting the phone to a PoE source.
The SPA941 is similar but does not support PoE (a PA-100 power supply is
included with the SPA941).

Getting Started
Overview of the Cisco SPA9000 Voice System IP Phones
Cisco Small Business IP Phone SPA9XX User Guide 10
1
SPA962 IP Phone
The SPA962 has a 320 x 240 true color, four-inch, LCD screen, provides up to six
telephone extensions, and supports PoE. The PA-100 power supply must be
ordered separately if you are not connecting the phone to a PoE source.

Getting Started
Caring for Your Phone
Cisco Small Business IP Phone SPA9XX User Guide 11
1
SPA932 Attendant Console
The SPA932 is a 32-button attendant console for the SPA962 or SPA525,
providing 32 three-color (red, green, and amber) programmable LEDS, with
support for Broadsoft Busy Lamp Field and Asterisk Line Monitoring. The SPA932
attaches to the SPA962 or SPA525 with the attachment arm provided (not shown).
It obtains power directly from the SPA962 or SPA525 and does not require a
separate power supply. Two SPA932 units can be attached to a single SPA962 or
SPA525 to monitor a total of 64 separate lines. For more information on the
SPA932, see Chapter 6, “Using the SPA932 Attendant Console.”
Caring for Your Phone
The Cisco SPA IP phones are electronic devices that should not be exposed to
excessive heat, sun, cold or water. To clean the equipment, use a slightly
moistened paper or cloth towel. Do not spray or pour cleaning solution directly
onto the hardware unit.

2
Cisco Small Business IP Phone SPA9XX User Guide 12
Installing Your Phone
This chapter describes how to install and connect your Cisco SPA IP Phone. It
contains the following sections:
•Before You Begin, page13
•Connecting the Handset, page13
•(Optional) Attaching the Desk Stand, page15
•(Optional) Mounting the Phone to the Wall, page15
•Connecting Your Phone’s Power, page19
•Connecting Your Phone to the Computer Network, page 20
•Verifying Phone Startup, page 21
•Upgrading Your Phone’s Firmware, page 22
•Connecting the SPA932 Attendant Console to the SPA962, page 24

Installing Your Phone
Before You Begin
Cisco Small Business IP Phone SPA9XX User Guide 13
2
Before You Begin
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.
Connecting the Handset
STEP 1 Find the end of the coiled phone cord that has the longer straightened end. Plug
that end into the back of the phone base in the slot marked with a phone symbol.
This port is labeled #5 on the Cisco SPA IP Phone Connections graphic.
STEP 2 Plug in the short straightened end of the handset cord into the jack at the bottom
of the handset (not shown).
NOTE: The RJ-11 port marked “AUX” is
reserved for connection with the SPA932
Attendant Console that works with the SPA962.
It is not for use as a telephone line port.
!
CAUTION: Do not plug a telephone line cord
into the port marked “AUX.”

Installing Your Phone
Connecting the Handset
Cisco Small Business IP Phone SPA9XX User Guide 14
2
Figure 1 Cisco SPA IP Phone Connections
Number Description
1Auxiliary port. For use only with the SPA932 Attendant Console.
2Power port.
3Additional Ethernet port (available on certain models).
4WAN port. Connects the phone to the Ethernet switch.
5Handset port.
2
3
4
5
1
187497

Installing Your Phone
(Optional) Attaching the Desk Stand
Cisco Small Business IP Phone SPA9XX User Guide 15
2
(Optional) Attaching the Desk Stand
STEP 1 Line up the tabs on the desk stand with the slots on the back of the phone.
STEP 2 Slide the bottom tabs into the slots
STEP 3 Lightly press down on the top of the desk stand. It should easily slide into the top
slots. Do not force.
Figure 2 IP Phone with Desk Stand Attached
(Optional) Mounting the Phone to the Wall
To mount the phone to the wall, you must purchase the MB100 wall mount bracket
kit.
NOTE: Do not attach the desk stand if you
want to mount the phone to the wall. If you are
attaching a SPA932 attendant console attach
the console before attaching the desk stand.

Installing Your Phone
(Optional) Mounting the Phone to the Wall
Cisco Small Business IP Phone SPA9XX User Guide 16
2
Figure 3 MB100 Wall Mount Kit
STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes
in the phone’s base.
STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible
after installation.
STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.

Installing Your Phone
(Optional) Mounting the Phone to the Wall
Cisco Small Business IP Phone SPA9XX User Guide 17
2

Installing Your Phone
(Optional) Mounting the Phone to the Wall
Cisco Small Business IP Phone SPA9XX User Guide 18
2
STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.
STEP 5 Plug in the Ethernet and power cables.

Installing Your Phone
Connecting Your Phone’s Power
Cisco Small Business IP Phone SPA9XX User Guide 19
2
STEP 6 Hang onto screws mounted in the wall.
Connecting Your Phone’s Power
If you are using an external power source, push the power cord into the power
supply, and plug the power supply into the phone base. See the Cisco SPA IP
Phone Connections graphic, item, #2.
If you are using Power over Ethernet (PoE) to power the phone, the phone will
receive power when you connect an Ethernet cable from the phone’s WAN port to
a switch in your network that provides PoE. See the ”Connecting Your Phone to the
Computer Network” section on page 20.
NOTE: The SPA922, SPA942, and SPA962
models do not ship with a power supply. If you
are not using Power over Ethernet (PoE), you
must order the PA-100 power supply
separately from Cisco.