Mitel 3300 5020 User manual

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User Guide for
Mitel 3300
5020 IP Phone

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On-screen menu keys
Fixed keysFixed keys
Prime line
Rollover
Open/user
Programmable
keys
Open/user
Programmable
keys
Do Not
Disturb
Pick U
p
Voicemail

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5020 IP Phone Use:
TO ANSWER AN INCOMING CALL
☎Lift handset of ringing telephone
or
☎Press flashing line button
TO PLACE AN OUTGOING CALL
☎Dial outside access code [9]
☎Dial number you wish to call
TO PLACE AN INTERNAL CALL
☎Dial extension number
TO PLACE A CALL ON HOLD
☎With a call on the line, press HOLD
To reconnect with caller:
☎Press the flashing line button
TO TRANSFER A CALL
☎With a call on the line, press TRANS/CONF
☎Dial destination extension number
☎Announce call (if desired)
☎Press RELEASE* or HANG UP to transfer call
or
☎Press CANCEL to return to caller
*Release is if headset is used
CANCEL KEY
Cancels last operation, hangs up, returns phone to idle menu.

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TO PLACE A CONFERENCE CALL
☎With a call on the line, press TRANS/CONF
☎Dial second party (internal or external)
☎Press CONFERENCE to bring all parties together
USING SPEAKERPHONE
☎If you initiate a call with the handset down, you will automatically
be on the speakerphone.
☎To switch to handset mode, pick up the handset.
☎To switch back to speakerphone, press Speaker and then put the
handset back in the cradle.
(If you press Microphone while on speakerphone, the light will go out
and the microphone will be muted.)
MESSAGE KEY
☎Press the Message key to access new voicemail messages.
(Only functions when message light is lit.)
REDIAL KEY
☎Redials your last outside number.
PICK UP KEY
☎Press the Pick Up key and dial an extension where a call is
holding to “pull” a holding call to your location.

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Superkey Options
The Superkey accesses ten features through an onscreen menu
of yes and no questions. To access a specific feature, press the
Superkey, then press NO until your chosen option is onscreen
and then press YES.
PHONEBOOK
☎Using the phone book you can look up internal numbers. Select
Phonebook and enter a few letter of the person’s name, then
press Look-up.
☎Press Next until the person you want to reach is on screen.
☎Press Call to call the person on screen.
☎Press Retry to start your search over.
CALL FORWARDING
When you change your call forwarding, the calls selected will forward
to your chosen destination instead of voicemail.
☎Press Yes for Call Forwarding (second option under Superkey)
☎Select the type of calls you would like forwarded
Busy; Busy calls– Only busy internal calls go to forward destination
NA; No Answer - Only no answer internal calls go to forward destination
Always; All calls go to forward destination and will not ring your phone
☎Enter the destination, 9, and the number for outside phone (or
enter an extension number).
(The I am here option allows you to forward your phone to where you
are without returning to your desk.)
☎Select I am here, enter your extension number, and your calls will
ring at that desk.

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TO PROGRAM SPEED DIAL
☎Press SUPERKEY
☎Press NO until you get to PERSONAL KEY (twice)
☎Press YES
☎Select KEY to PROGRAM
☎Press CHANGE
☎Press YES for Speed Call
☎Dial [9] and the telephone number
or
☎Dial extension number
☎Press SAVE
☎Press another key to program, or press Cancel to exit.
TIMED REMINDER
Allows you to program your phone to ring and remind you of an event.
When asked for a time, enter the time in military time.
RINGER ADJUST
Use the triangle arrow keys (above the keypad) to adjust the pitch and
volume of your phone’s ring.
LANGUAGE
You phone display can read in English, French, or Italian.

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Voicemail
Setting Up Your Voicemail Box:
Press the Voicemail key and follow the system prompts.
Your default password is 9999. After entering your password the
system will explain the setting up your mailbox process, which consists
of; changing your password, recording your name, and recording a
greeting.
When you record your name, know that it becomes part of the
directory, so be sure and record only your name.
Your voicemail box is now set up.
Navigating the Voicemail System:
If you have a new message, your message light will flash.
When playing back messages, messages are played back in the order
they are received. (The only exception being Urgent messages are
heard first.)
To listen to new messages: Press the Message key (only if message
light is flashing) and enter your password.
To access Voicemail without new messages: Press the Voicemail
key, enter your mailbox number, and enter your password.
Menus:
Your Main Menu consists of the following options:
Press Pto play your messages
Press Mto make a message
Press Xto exit the system
Press 0to transfer to the operator
Press *to leave the system
Press #to transfer to the voicemail attendant
And Press Ufor user options

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If you press Pto play your messages;
You will have the following options after the message has played:
Press Pto repeat the message just played
Press Ato answer the message you just heard, send a response
Press Gto give the message to another mailbox, you will be given
the opportunity to send an introduction with the message or send
as is
Press Kto keep the message and play the next message
Press Dto discard the message and play the next message
You will have these options during message playback:
Press 1to pause the message, press any key to resume play
Press 6to play the message envelope, the message envelope
who the message is from and when it was sent
Press 8to skip to the next message
Press #to skip ahead five seconds
Press *to skip back five seconds
If you press Mfrom the Main Menu to make or send a message, you
will be prompted for a destination mailbox or group list number. At this
time you can:
Enter a mailbox number
Press 9for the directory
Press *to delete an incorrect mailbox number
Press #to end destination listing and record a message
At this point, the voicemail will prompt you to record your message
after the tone, say your message, when you are done you can;
Press 9to send your message immediately
Press Rto review the message you just recorded
Press Dto discard and rerecord your message
Press Ato append, or add to the end of your message
Press Mfor message addressing options. If you select message
options you can:

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Press Uto mark message as Urgent, which makes your
message be heard first
Press Cto mark your message as Confidential. This will
prevent the receiver from forwarding your message to any
other mailbox
Press Rfor a Receipt. The voicemail will send you a message
telling you when your message has been heard.
Press 9to exit this menu.
If you press Ufrom the main menu you will access your user options.
In your user options menu you:
Press Gto record or change your permanent greeting
Press Nto change your recorded name
Press Pto change your password
Press Lto set up a distribution list. This enables you to send
messages to more than one mailbox at a time
Press Tto set up a temporary greeting. The system will ask you
how long you would like your temporary greeting to last. Your
greeting will revert back to your permanent greeting at midnight on
the date specified.
Press 3to record a memo for yourself
Press Xto exit this menu
That completes your voicemail options. You should know that the
voicemail is very user friendly so if you take the time to listen to the
menus, you can figure out what you need to do next.
The attached flowchart shows all menu options in a more concise
manner.