Mitel 3300 5020 User manual

1
User Guide for
Mitel 3300
5020 IP Phone

2
On-screen menu keys
Fixed keysFixed keys
Prime line
Rollover
Open/user
Programmable
keys
Open/user
Programmable
keys
Do Not
Disturb
Pick U
p
Voicemail

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5020 IP Phone Use:
TO ANSWER AN INCOMING CALL
☎Lift handset of ringing telephone
or
☎Press flashing line button
TO PLACE AN OUTGOING CALL
☎Dial outside access code [9]
☎Dial number you wish to call
TO PLACE AN INTERNAL CALL
☎Dial extension number
TO PLACE A CALL ON HOLD
☎With a call on the line, press HOLD
To reconnect with caller:
☎Press the flashing line button
TO TRANSFER A CALL
☎With a call on the line, press TRANS/CONF
☎Dial destination extension number
☎Announce call (if desired)
☎Press RELEASE* or HANG UP to transfer call
or
☎Press CANCEL to return to caller
*Release is if headset is used
CANCEL KEY
Cancels last operation, hangs up, returns phone to idle menu.

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TO PLACE A CONFERENCE CALL
☎With a call on the line, press TRANS/CONF
☎Dial second party (internal or external)
☎Press CONFERENCE to bring all parties together
USING SPEAKERPHONE
☎If you initiate a call with the handset down, you will automatically
be on the speakerphone.
☎To switch to handset mode, pick up the handset.
☎To switch back to speakerphone, press Speaker and then put the
handset back in the cradle.
(If you press Microphone while on speakerphone, the light will go out
and the microphone will be muted.)
MESSAGE KEY
☎Press the Message key to access new voicemail messages.
(Only functions when message light is lit.)
REDIAL KEY
☎Redials your last outside number.
PICK UP KEY
☎Press the Pick Up key and dial an extension where a call is
holding to “pull” a holding call to your location.

5
Superkey Options
The Superkey accesses ten features through an onscreen menu
of yes and no questions. To access a specific feature, press the
Superkey, then press NO until your chosen option is onscreen
and then press YES.
PHONEBOOK
☎Using the phone book you can look up internal numbers. Select
Phonebook and enter a few letter of the person’s name, then
press Look-up.
☎Press Next until the person you want to reach is on screen.
☎Press Call to call the person on screen.
☎Press Retry to start your search over.
CALL FORWARDING
When you change your call forwarding, the calls selected will forward
to your chosen destination instead of voicemail.
☎Press Yes for Call Forwarding (second option under Superkey)
☎Select the type of calls you would like forwarded
Busy; Busy calls– Only busy internal calls go to forward destination
NA; No Answer - Only no answer internal calls go to forward destination
Always; All calls go to forward destination and will not ring your phone
☎Enter the destination, 9, and the number for outside phone (or
enter an extension number).
(The I am here option allows you to forward your phone to where you
are without returning to your desk.)
☎Select I am here, enter your extension number, and your calls will
ring at that desk.