Polycom VVX 311 User manual

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Polycom VVX 311 and VVX 411 – User Guide
What you need to know:
Learn the basics of using your Polycom VVX 311/411 desk phone.
Introduction
Learn the basics of using your Polycom VVX311/411 desk phone. The following topics will
help you with common questions related to using your Polycom phone. Please note: The
examples and screenshots below are using the VVX411 model; however, the instructions for
performing the tasks are the same across both the VVX311and VVX411 model phones
Phone Views
Your phone has three main Views: Home, Calls, and Lines view (the default). You can
access Home and Lines view at any time. If your phone has one or more calls, you can also
access Calls view. For Home view from any menu, select the Home key. Press the
Home key to alternate between Home and Lines view.
Home View – Home view displays icons you can select to access phone functions. You
can use the right, left, up and down arrow keys to display additional icons.

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Lines View – Lines view displays phone lines, favorites and softkeys. If your phone is idle,
you can press the Line key to access the dialer.
Calls View – If your phone has one or more calls, you can access Calls view.

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Call color indicates status:
Dark green – Active call
Bright blue – Incoming Call
Dark blue – Held call
Use the up and down arrow keys to select a call (highlight it). The soft keys control the
highlighted call.
Feature Keys
The feature keys are the ones that you will use most often. They include the following:
Home Key – Press the Home key from any screen to display the home view. From
the home view, press to display other phone views. If your phone is idle, press to
display the lines view.
Headset Key – This key enables you to place and receive calls through a headset.
The key glows green when an analog headset is activated. The key glows blue when
a USB or Bluetooth headset is activated.
Speakerphone Key – This key is used to place and receive calls using the
speakerphone. The key glows green when activated.
Mute Key – Use this key to mute local audio during calls and conferences. The key
glows red when activated.

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Entering Data*
Use the dial pad keys to enter information. To backspace, press the Backspace softkey.
*Note: If the phone reboots or receives a software update or new configuration, contacts
that were added to the physical phone will be lost. However, all changes made through
CCI Account Center and/or the User Portal will be applied each time the phone reboots.
To type with the dial pad keys, press the key repeatedly to view the character options and
stop to select. To type other characters, press Encoding or Mode. When using the dial pad
keys, use 1, *, 0 and # keys.
About Calls
Only one call can be active at one time. You can use the handset, speakerphone or headset
for calls. During a call, you can change modes by picking up the handset or by pressing the
Speakerphone key or Headset key. If you navigate away from your call,
press the Home key to see Active Call or Calls view again.
Tip: Switching between Lines and Calls View
When in Calls view, switch to Lines view by pressing More and then Lines. Switch back to
Calls view by pressing More and then Calls.
Placing Calls
Insert text. Pick up the handset or press the Speakerphone key or Headset
key. Enter the phone number, and press Send.

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Or, enter the phone number first, then select the Dial softkey, pick up the handset or press
the Speakerphone key or Headset key.
From the Lines view, press the phone line key, enter the phone number and press Send.
Answering Calls
To answer with the speakerphone, select the Speakerphone key or tap the
Answer softkey.
To answer with the handset, pick up the handset. To answer with the headset, press the
Headset key.
Ending Calls
To end an active call, replace the handset, press the Speakerphone key or press the
Headset key. Or, select the End Call softkey.

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Hold and Resume
From the Calls view, highlight the call and then select the Hold softkey.
To resume a held call, select the Resume softkey.

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Call Transfer
Blind Transfer
A Blind (or unannounced) Transfer takes place when you transfer a call to someone else
without announcing the call first. To conduct a Blind Transfer, choose one of the following
methods:
Method 1:
1. While on an active call, select Transfer.
2. Then press the Blind softkey to select blind transfer.

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3. Enter the destination to which you wish to transfer the call.
4. Then select the Send softkey.
Method 2:
1. Press and hold Transfer, which selects blind transfer.

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2. Enter the destination to which you wish to transfer the call. Then tap the Send
softkey.
Consulted Transfer
A Consulted (or announced) Transfer is performed when you announce the call to the
recipient prior to transferring the call. To conduct a Consulted Transfer, follow these steps:
1. While on an active call, select Transfer.
2. Enter the destination to which you wish to transfer the call.
Then select the Send softkey. The caller is automatically placed on hold.

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3. Once the receiving party answers, announce the call.
4. To complete the transfer, select the Transfer softkey again, or simply hang up.
Direct to Voicemail Transfer
To transfer a call directly to voicemail, follow these steps:
1. While on an active call, select Transfer.
2. Then dial *55 and the extension.
3. When you hear the ring-back tone, select the Transfer softkey again.