5224 IP QR Issue 2 July 2007
Please note: this is a Quick Reference Guide produced for training purposes. Copies of the manufacturer’s User
Guide can be downloaded via www.mitel.com
“HOLD ON I’LL FIND OUT!”
To hold a call press the [HOLD] key.
To retrieve a held call press the fast flashing line key.
“I’LL PUT YOU THROUGH!”
To make an enquiry/transfer a call, press [TRANS/CONF] (caller is automatically held), dial required
extension number, wait for answer if necessary and either hang up or press RELEASE feature key or
HANG-UP to transfer the call - or press [CANCEL] to return to original call.
“LETS SPEAK TO ............... AS WELL”
Setting up an outgoing conference:With a call in progress, press [TRANS/CONF], dial the
next person, when they answer, speak privately if required, and when ready, press
[TRANS/CONF] again - a conference is established. Repeat above steps to add additional parties to
the conference (maximum of 8)
Setting up an Incoming Conference:With a call in progress on line 1, line 2 - 8 will flash slowly to
indicate an incoming call, press [HOLD], select second line to answer call and speak privately,
press [HOLD], go back to original call on line 1, then press “ADD HELD” softkey below display,
then select line 2 that was held, a 3 party conference is now established, to add a further incoming
call to your conference, while connected to conference call on line 1, line 2 - 8 will flash slowly to
indicate an incoming call, press [HOLD], select second line to answer call and speak privately,
press [HOLD], go back to original call on line 1, then press “ADD HELD” softkey below display,
then select line 2 that was held, you have a 4 party conference, continue above steps to add
additional incoming parties to the conference (maximum of 8)
“CAN’T GET THROUGH!”
If the extension you are calling is busy or there is no answer
Press [MESSAGE] and hang up - their message lamp will begin to flash immediately or
Press “CALLBACK” and hang up. When the extension is free or is next used an automatic callback
will take place or
To Cancel ALL Callbacks: - Press #6 or To Cancel an Individual Callback: - Press ##6 &
extension number or
Press “WAIT” and do not hang up - the busy extension will hear call waiting tone and can swap to
your call, or when they hang up their telephone will ring.
MESSAGE LIGHT IS FLASHING
Press [MESSAGE], press “YES”, the name of the caller is shown, press “MORE” for date and time,
and press “CALL” to be connected.
“GOING SOMEWHERE?”
Calls may be forwarded immediately, when you are busy or if you don’t answer and may be switched
on or off using either the [SUPERKEY] and following the prompts or by dialling feature access codes
shown.
ALWAYS *81+ destination forwards all calls to destination
B-INT/EXT *85+ destination forwards all calls if you are busy
NA-INT/EXT *88+ destination forwards all calls on no answer
To CANCEL dial above code without dialling the destination.
SECRETARIAL SERVICE
This facility allows the Secretary to control the call forwarding facility from his/her phone. A
STATUS key (showing if the Manager is engaged) and a RING key may also be programmed
To activate Secretarial Service (from SEC phone) dial *82 plus Manager’s extension number or press
pre-programmed key
To cancel Secretarial Service (from SEC phone) dial #82 plus Manager’s extension number or press
pre-programmed key
PROGRAMMING PERSONAL KEYS
Personal Keys may be programmed as SPEEDCALL OR FEATURE keys. Press [SUPERKEY], press
the Personal Key to be programmed, press “CHANGE”, press No until the desired option is displayed,
press “YES” - KEY SAVED appears in the display, press [SUPERKEY] to exit
PROGRAMMING PERSONAL SPEEDCALLS (00-09) (if available)
Dial #1 (00-09) 9 plus complete telephone number to be stored hang up.
