Toshiba E-STUDIO5506AC User manual

MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS /
MULTIFUNCTIONAL DIGITAL SYSTEMS
Hardware Troubleshooting
Guide

© 2016 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written permission of TTEC.

Preface 3
Preface
Thank you for purchasing TOSHIBA Multifunctional Digital Systems. This manual describes how to troubleshoot the
problems that could occur while you are using the equipment. Keep this manual within easy reach, and use it to
configure an environment that makes the best use of the e-STUDIO’s functions.
How to read this manual
Symbols in this manual
In this manual, some important items are described with the symbols shown below. Be sure to read these items
before using this equipment.
Target audience for this manual
This is a manual that is aimed at general users and administrators.
Model and series names in this manual
In this manual, each model name is replaced with the series name as shown below.
Options
For the available options, refer to the Quick Start Guide for this equipment.
Screens in this manual
The details on the screens may differ depending on your model and how the equipment is used, such as the status
of the installed options, the OS version and the applications.
The illustration screens used in this manual are for paper in the A/B format. If you use paper in the LT format, the
display or the order of buttons in the illustrations may differ from that of your equipment.
Abbreviations in this manual
In this manual, “Dual Scan Document Feeder” is referred to as “DSDF”.
Trademarks
For trademarks, refer to the Safety Information.
This equipment provides the scanning/printing function as an option. However, this optional scanning/printing
function is already installed in some models.
Indicates a potentially hazardous situation which, if not avoided, could result in death, serious
injury, or serious damage, or fire in the equipment or surrounding objects.
Indicates a potentially hazardous situation which, if not avoided, may result in minor or
moderate injury, partial damage to the equipment or surrounding objects, or loss of data.
Indicates information to which you should pay attention when operating the equipment.
Describes handy information that is useful to know when operating the equipment.
Pages describing items related to what you are currently doing. See these pages as required.
Model name Series name in this manual
e-STUDIO5506AC/6506AC/7506AC e-STUDIO7506AC Series
e-STUDIO5508A/6508A/7508A/8508A e-STUDIO8508A Series

4 Preface

CONTENTS 5
CONTENTS
Preface................................................................................................................................................. 3
How to read this manual ............................................................................................................................................ 3
Chapter 1 TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed................................................................................................................ 8
Messages Displayed on the Touch Panel ................................................................................................ 12
Clearing a Paper Misfeed...................................................................................................................... 18
Locating a paper misfeed .......................................................................................................................................... 18
Clearing a paper misfeed........................................................................................................................................... 19
DSDF (Lower).............................................................................................................................................................. 21
DSDF (Upper).............................................................................................................................................................. 22
External large capacity feeder (optional) ................................................................................................................. 24
Drawer feeding portion ............................................................................................................................................. 25
Drawers ...................................................................................................................................................................... 27
Large Capacity Feeder ............................................................................................................................................... 27
Bypass tray ................................................................................................................................................................. 28
Right side of the equipment ...................................................................................................................................... 28
Duplexing unit............................................................................................................................................................ 31
Finisher and Hole punch unit (both optional) .......................................................................................................... 33
Saddle stitch unit (optional)...................................................................................................................................... 36
Receiving unit............................................................................................................................................................. 41
Bridge unit.................................................................................................................................................................. 44
Clearing paper misfeeds caused by a wrong paper size setting.............................................................................. 46
Clearing a Staple Jam .......................................................................................................................... 51
Finisher....................................................................................................................................................................... 51
Saddle Stitch unit ...................................................................................................................................................... 53
Replacing a Toner Cartridge ................................................................................................................. 55
Color models .............................................................................................................................................................. 55
Monochromatic models............................................................................................................................................. 57
Replacing a “Near Empty” toner cartridge ............................................................................................................... 58
Replacing the Waste Toner Box............................................................................................................. 62
Refilling With Staples .......................................................................................................................... 65
Finisher....................................................................................................................................................................... 65
Saddle Stitch unit ...................................................................................................................................................... 66
Cleaning the Hole Punch Dust Bin ......................................................................................................... 69
Chapter 2 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT
When You Think Something Is Wrong With the Equipment ...................................................................... 72
General operations .................................................................................................................................................... 72
Originals and paper ................................................................................................................................................... 73
Regular Maintenance........................................................................................................................... 75
INDEX .......................................................................................................................................................... 77

6 CONTENTS

1.TROUBLESHOOTING FOR THE HARDWARE
This chapter describes how to troubleshoot problems with paper, toner and other finishing processes.
This chapter also describes how to supply the paper, toner and staples.
When This Screen Is Displayed.............................................................................................8
Messages Displayed on the Touch Panel .............................................................................12
Clearing a Paper Misfeed...................................................................................................18
Locating a paper misfeed ....................................................................................................................................18
Clearing a paper misfeed.....................................................................................................................................19
DSDF (Lower)........................................................................................................................................................21
DSDF (Upper)........................................................................................................................................................22
External large capacity feeder (optional) ...........................................................................................................24
Drawer feeding portion .......................................................................................................................................25
Drawers ................................................................................................................................................................27
Large Capacity Feeder .........................................................................................................................................27
Bypass tray ...........................................................................................................................................................28
Right side of the equipment ................................................................................................................................28
Duplexing unit......................................................................................................................................................31
Finisher and Hole punch unit (both optional) ....................................................................................................33
Saddle stitch unit (optional)................................................................................................................................36
Receiving unit.......................................................................................................................................................41
Bridge unit............................................................................................................................................................44
Clearing paper misfeeds caused by a wrong paper size setting........................................................................46
Clearing a Staple Jam .......................................................................................................51
Finisher.................................................................................................................................................................51
Saddle Stitch unit ................................................................................................................................................53
Replacing a Toner Cartridge ..............................................................................................55
Color models ........................................................................................................................................................55
Monochromatic models.......................................................................................................................................57
Replacing a “Near Empty” toner cartridge .........................................................................................................58
Replacing the Waste Toner Box..........................................................................................62
Refilling With Staples........................................................................................................65
Finisher.................................................................................................................................................................65
Saddle Stitch unit ................................................................................................................................................66
Cleaning the Hole Punch Dust Bin ......................................................................................69

8 When This Screen Is Displayed
0.When This Screen Is Displayed
Various screens are displayed on the touch panel depending on the state of the equipment. This section describes
how to solve problems with some of the screen examples.
Screen Description / Remedy
A message appears on the upper
part of the screen to notify users of a
problem, etc. For the major
examples, see the following pages.
P.12 “Messages Displayed on the
Touch Panel”

1.TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed 9
TROUBLESHOOTING FOR THE HARDWARE
An incorrect paper size or “ ”
indicates an unsuccessful paper size
detection. In this case, check the
following items.
Check if the paper with an
unacceptable size is placed in the
drawer.
For details about the acceptable
paper size, refer to the
Specifications Guide.
Check if the paper with a
non-standard size is placed in the
drawer.
Press [Custom] to set the paper
size manually.
Check if there is too much space
between the paper and the side
and end guides of the drawer.
Set the paper, the side guide and
the end guide to the appropriate
position again.
Check if [Auto (inch)] is selected
even though A/B format paper has
been placed. Check if [Auto (mm)]
is selected even though LT format
paper has been placed.
Press the button which
corresponds to the format of the
paper set in the drawer and then
set the paper again.
If a different paper size is
displayed even though a standard
size paper has been placed, set
the paper size manually. To do so,
the change of the setting by the
administrator is required. For
details, refer to the MFP
Management Guide.
Screen Description / Remedy

1.TROUBLESHOOTING FOR THE HARDWARE
10 When This Screen Is Displayed
The original or copy paper is misfed.
Remove it following the guidance
on the touch panel.
P.18 “Clearing a Paper Misfeed”
A cover is open. Check which cover
on the touch panel and then close it
securely.
Toner has run out. Replace the new
toner cartridge.
P.55 “Replacing a Toner
Cartridge”
Screen Description / Remedy

1.TROUBLESHOOTING FOR THE HARDWARE
When This Screen Is Displayed 11
TROUBLESHOOTING FOR THE HARDWARE
The waste toner box is full. Replace
it following the guidance on the
touch panel.
P.62 “Replacing the Waste Toner
Box”
The equipment requires adjusting
by a service technician.
Contact your service representative
with the error code displayed on the
right side of the touch panel.
Never attempt to repair,
disassemble or modify the
equipment by yourself.
You could cause a fire or get an
electric shock.
Always contact your service
representative for maintenance or
repair of the internal parts of the
equipment.
Screen Description / Remedy

12 Messages Displayed on the Touch Panel
0.Messages Displayed on the Touch Panel
A message appears on the upper part of the screen to notify users of a problem, etc. The major examples of problems
and how to solve them are described in the table below.
Message Problem Description Corrective Action
Close *** cover. The cover indicated by *** is
open.
Check the cover on the touch panel and close
it.
Misfeed in *** Paper misfeed has occurred
inside the equipment.
Remove the misfed paper following the
guidance displayed on the touch panel.
P.18 “Clearing a Paper Misfeed”
Install new *** toner cartridge No toner is left. (For color
models, “***” indicates the
applicable color.)
(The colors are shown
abbreviated when two or more
toners are running out: Y:
yellow, M: magenta, C: cyan,
and K: black)
See the color indication on the touch panel
and replace the toner cartridge.
(About another 2000 copies can be made after
this message appears. The number varies
depending on the conditions of copying.)
P.55 “Replacing a Toner Cartridge”
*** Toner Not Recognized
Check the toner cartridge
The toner cartridge indicated by
*** is not installed at all or
improperly so.
Install the toner cartridge correctly.
P.55 “Replacing a Toner Cartridge”
The terminal of the toner
cartridge is stained.
Wipe the terminal with a soft cloth.
The recommended toner
cartridge is not being used.
Use the recommended toner cartridge.
P.55 “Replacing a Toner Cartridge”
Check paper size setting on
control panel for drawer N.
Check the direction or size of
the paper.
Paper misfeed has occurred
because of the mismatch
between the paper size placed
in drawer N and the size
registered for the drawer N in
the equipment.
Just removing the misfed paper does not
prevent another paper from being misfed. Be
sure to correctly register the paper size in the
equipment.
P.46 “Clearing paper misfeeds caused by a
wrong paper size setting”
Paper for left drawer can be
added
No paper remains in the left tray
of the Tandem Large Capacity
Feeder.
You can add paper while the copy function is
in operation. Open the drawer of the Tandem
Large Capacity Feeder and add paper in the
left drawer.
For details, refer to Chapter 1 of the Copying
Guide.
TRU Box needs to be replaced
(Please make a service call)
The TRU box requires
replacement by a service
technician.
Contact your service representative.
Wait (Performing Self-check) The equipment is undergoing
maintenance to keep its
imaging quality.
Wait until the adjustment is completed and
the message disappears.
Adjusting. Wait until printing
resumed.
The equipment is performing
the adjustment of its inside
temperature.
Wait until the adjustment is completed and
the message disappears.
Check the original and set it
again
The original is misfed inside of
the ADF.
Remove the misfed original following the
guidance on the touch panel.
P.22 “DSDF (Upper)”
The direction or the size of the
original placed on the ADF is
incorrect.
Check the direction and the size of the
original and then replace it on the ADF. Then
reattempt the operation.

1.TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel 13
TROUBLESHOOTING FOR THE HARDWARE
Change direction of original The orientation of the original
placed on the original glass is
incorrect.
Change the orientation of the original by 90
degrees and place it on the original glass.
Time for Developer (*)
Maintenance.
(The colors are shown
abbreviated: Y: yellow, M:
magenta, C: cyan and K: black.)
Little developer remains. “*”
indicates the color of the
developer.
Contact your service representative.
Cannot print this paper size
Select the other drawer.
Printing was attempted but
failed. The paper could not be
output on the tray selected for
the paper output because of a
mismatch between the paper
size and the tray.
Delete the failed print job, select the
appropriate tray for the paper, and perform
printing again.
For the restrictions of the paper type and the
receiving trays, refer to the Quick Start Guide.
Cannot print this paper type
Set the other paper type
Printing was attempted but
failed.
The paper could not be output
in the tray selected because of a
mismatch between the paper
type and the tray.
(Special paper or thick 4 paper
tried to be output on the lower
receiving tray of MJ-1111/
MJ-1112.)
Delete the failed print job, select the
appropriate tray for the paper, and perform
printing again.
Change from this mode
Count over, cannot store
anymore
The number of originals to be
scanned has exceeded the limit
specified with the department
or user code during scanning.
Ask your administrator for details of setting
the limit for the number of copies.
Ready(*** Toner Not
Recognized)
Check the toner cartridge
The toner cartridge indicated by
*** is not installed at all or
improperly so.
Install the toner cartridge correctly.
P.55 “Replacing a Toner Cartridge”
The terminal of the toner
cartridge is stained.
Wipe the terminal with a soft cloth.
The recommended toner
cartridge is not being used.
Use the recommended toner cartridge.
P.55 “Replacing a Toner Cartridge”
Ready (Saddle Stitch Tray Full) The saddle stitch tray of the
finisher is full of paper.
Remove the paper from the saddle stitch tray
of the finisher.
Ready (Check Saddle Stitch
Stapler)
A staple jam has occurred in the
stapler of the saddle stitch unit
or the staple sheet has not been
fed sufficiently.
Remove the top staple sheet.
P.53 “Saddle Stitch unit”
Ready (Check Saddle Stitch
Stapler)
Staples in the stapler of the
saddle stitch unit have almost
run out or have actually done
so.
Replace the staple case of the saddle stitch
unit if stapling is not performed for an output
document even though the stapling function
has been selected.
P.66 “Saddle Stitch unit”
Ready (Check Stapler) Staple jam has occurred in the
stapler of the finisher.
Remove the jammed staples.
P.51 “Clearing a Staple Jam”
Message Problem Description Corrective Action

1.TROUBLESHOOTING FOR THE HARDWARE
14 Messages Displayed on the Touch Panel
Ready (Check Stapler) Staples in the stapler of the
finisher have almost run out or
have actually done so.
Replace the staple case of the finisher if
stapling is not performed for an output
document even though the stapling function
has been selected.
P.65 “Refilling With Staples”
Ready (Hole Punch Dust Bin is
Full)
Hole punch dust bin is full of
paper punchings.
Remove the paper punchings.
P.69 “Cleaning the Hole Punch Dust Bin”
Ready (Finisher Full) The receiving tray of the finisher
is full of paper.
Remove the paper from the receiving tray of
the finisher.
Ready (Inner Tray Full) The exit tray of the equipment is
full of paper.
Remove the paper from the exit tray of the
equipment.
Cannot copy
Check Department Counter
The number of originals to be
scanned has exceeded the limit
specified with the department
code during scanning.
Ask your administrator for details of setting
the limit for the number of copies.
Add paper No paper is left in a drawer or on
the bypass tray.
Set paper in the drawer or on the bypass tray.
The touch panel indicates which drawer (or
the bypass tray) has no paper.
To set paper, refer to the Copying Guide.
Call for Service The equipment requires
adjusting by a service
technician.
Contact your service representative with the
error code displayed on the right side of the
touch panel.
Never attempt to repair, disassemble or
modify the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative
for maintenance or repair of the internal parts
of the equipment.
Examine stapler in the saddle
Stitch unit
Staple jam has occurred in the
stapler of the saddle stitch unit.
Remove the jammed staples.
P.53 “Saddle Stitch unit”
Check staple cartridge in the
saddle stitch unit
Staples in the stapler of the
saddle stitch unit have almost
run out or have actually done
so.
Replace the staple case of the saddle stitch
unit if stapling is not performed for an output
document even though the stapling function
has been selected.
P.66 “Saddle Stitch unit”
Check staple cartridge Staples in the stapler of the
finisher have almost run out or
have actually done so.
Replace the staple case of the finisher if
stapling is not performed for an output
document even though the stapling function
has been selected.
P.65 “Refilling With Staples”
Examine Stapler Staple jam has occurred in the
stapler of the finisher.
Remove the jammed staples.
P.51 “Clearing a Staple Jam”
Saving energy - press Energy
Saver button.
The equipment has entered into
the energy saving mode since it
has not been used for a certain
time.
Press [ENERGY SAVER] button to clear the
energy saving mode.
Message Problem Description Corrective Action

1.TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel 15
TROUBLESHOOTING FOR THE HARDWARE
Change Drawer to Correct Paper
Size
No paper suitable for the
original is set.
Place the suitable size paper for the original in
the drawer.
The size of the original is not
detected correctly because the
original is sent from the ADF at a
skew.
Replace the original while aligning the side
guides of the ADF to its width so that it will be
placed straight.
Time for periodic maintenance The equipment requires
inspection and maintenance by
a service technician.
Contact your service representative for
maintenance.
Power Failure A job was interrupted by a
power failure or some other
reason.
The print or fax job may be incomplete. Press
[Job Status] to check whether any jobs are
unfinished.
To clear the messages, press the [FUNCTION
CLEAR] button twice.
Erasing Data The Data Overwrite Enabler is
clearing the data.
This message is displayed if the Data
Overwrite Enabler is installed. You can
operate the equipment while the message is
displayed.
Check paper size setting on
control panel for Bypass. Check
the direction or size of the
paper.
Paper misfeed has occurred
because of a mismatch between
the paper size placed in the
bypass tray and the size
registered for the bypass tray in
the equipment.
Register the paper size correctly. Just
removing the misfed paper does not prevent
another paper from being misfed.
P.46 “Clearing paper misfeeds caused by a
wrong paper size setting”
Set the paper on the bypass tray
again.
The paper placed on the bypass
tray misfed.
Remove the misfed paper and set the paper
again.
Check the direction or size of
the paper on the bypass tray
and press START
The direction or the size of the
paper placed on the bypass tray
is incorrect.
Check the direction and the size of the paper
and then replace it on the bypass tray.
The side guides of the bypass
tray do not fit the paper length.
Align the side guides of the bypass tray to the
paper length.
Reboot the machine A system-related trouble has
occurred.
Press the [POWER] button, and then
[Shutdown] or [Restart] on the touch panel.
Message Problem Description Corrective Action

1.TROUBLESHOOTING FOR THE HARDWARE
16 Messages Displayed on the Touch Panel
Toner near Empty (***) Toner is running out. “***”
indicates the color.
(The colors are shown in
abbreviations when two or
more toners are running out: Y:
yellow, M: magenta, C: cyan,
and K: black)
Some toner is still left in the toner cartridge
while this message is displayed. You do not
have to replace the toner cartridge yet.
Check the color of the toner on the touch
panel and prepare the toner cartridge.
(About another 2000 copies can be made after
this message appears. Depending on the
conditions of copying, this message may not
appear even when the toner cartridge is near
empty.)
Replace the toner cartridge after the toner
has completely run out. [Install new ***
toner cartridge] is displayed at that time.
If you want to replace the toner cartridge
though some toner is still left, follow the
procedure below:
P.58 “Replacing a “Near Empty” toner
cartridge”
Black and white print is available while the
other colors has run out. Neither color nor
black and white print can be done when the
black toner has run out.
Confirm waste toner box is
attached and close waste toner
box cover
The waste toner box is not
securely attached or the waste
toner box cover is open.
Confirm the waste toner box is securely
mounted and close the waste toner box
cover.
Dispose of used toner The waste toner box is full. Replace the waste toner box following the
guidance displayed on the touch panel.
P.62 “Replacing the Waste Toner Box”
Please empty hole punch waste The Hole Punch Unit dust bin is
full.
Remove the paper punchings.
P.69 “Cleaning the Hole Punch Dust Bin”
Fax line1 (or line2) is out of
order.
The 1st (or 2nd) line for the fax
unit is not working.
Contact your service representative.
Fax line1 (or line2) is not
installed.
The 1st (or 2nd) line for the fax
unit is not installed.
Contact your service representative.
This original is copy protected An attempt is made to copy a
prohibited original.
This original cannot be copied.
DEPARTMENT Quota exceeded.
Contact the Administrator.
The copying, printing or
scanning quota to the
department has reached “0”.
For details of setting the quota, ask your
administrator.
Not enough Work Space to store
originals
Will you print out stored
originals?
Internal memory available ran
out while scanning.
To print out the data for the originals stored
(scanned) until the message appeared, press
[Yes] on the touch panel. To delete the stored
data, press [No].
USER Quota exceeded.
Contact the Administrator.
The copying, printing or
scanning quota to the user has
reached “0”.
For details of setting the quota, ask your
administrator.
USER and DEPARTMENT Quota
exceeded.
Contact the Administrator.
The copying, printing or
scanning quota to the user and
department has reached “0”.
For details of setting the quota, ask your
administrator.
Message Problem Description Corrective Action

1.TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel 17
TROUBLESHOOTING FOR THE HARDWARE
Error Codes
The error codes indicating the status of the equipment may appear on the touch panel. For details, please refer to the
Software Troubleshooting Guide.
Check under the Finisher tray
and reboot the machine.
An obstruction is placed under
the Finisher tray.
Remove the obstruction under the Finisher
tray and reboot the equipment.
The number of originals
exceeds the limits.
The scanned data will be
deleted.
The number of originals to be
scanned has exceeded the limit
of 1000 sheets during scanning.
(The magazine sort or page
number function is used.)
Reduce the number of originals to be
scanned, and try again.
The number of originals
exceeds the limits.
Will you copy stored originals?
The number of originals to be
scanned has exceeded the limit
of 1000 sheets during scanning.
To print out the data for the originals stored
(scanned) until the message appeared, press
[Yes] on the touch panel. To delete the stored
data, press [No].
LAN cable is not detected The LAN cable connection is not
detected.
Check the following items.
Check that the LAN cable is connected to
the equipment.
Check that there is no damage on the
connector of the LAN cable.
Check that the LAN cable is open circuited.
Check that the LAN cable is connected to
the HUB. Check that there is no damage to
the connector.
Check that the power is ON for the HUB to
which the LAN cable is connected.
Check that the settings of the
communication speed and the Ethernet
method for the equipment and the HUB are
aligned.
Message Problem Description Corrective Action

18 Clearing a Paper Misfeed
0.Clearing a Paper Misfeed
Locating a paper misfeed
The equipment stops copying when the original or copy paper is misfed. Paper misfeeds are notified on the touch
panel as follows:
The paper misfeed symbol helps you locate the paper misfeed.
1. Receiving tray lower cover (P.43)
2. Receiving tray (P.41)
3. DSDF (lower) (P.41)
4. DSDF (upper) (P.33)
5. Fuser unit (P.28)
6. Duplexing unit (P.28)
7. Bypass tray (P.28)
8. External Large Capacity Feeder (optional) (P.24)
9. Drawer Feeding portion (P.25)
10. Transport unit (P.25)
11. Drawers (P.27) or drawer of the Tandem Large Capacity Feeder (P.27)
12. Bridge unit (P.44)
13. Side receiving tray (P.42)
Error code
Error message
Paper misfeed symbols
Guidance for
clearing paper misfeeds
1516 101213 9
4321 5 6 7
11
14
8

1.TROUBLESHOOTING FOR THE HARDWARE
Clearing a Paper Misfeed 19
TROUBLESHOOTING FOR THE HARDWARE
14. Hole Punch Unit (optional) (P.33)
15. Saddle Stitch Unit (optional) (P.36)
16. Finisher (optional) (P.33)
The picture of the hardware device shown on the touch panel differs depending on the options installed.
Clearing a paper misfeed
Remove the misfed paper from the bridge unit after you have cleared all the other misfeeds. Pulling out the bridge
unit from the equipment may tear the paper left inside the equipment.
1
Clear the paper misfeed.
Clear the paper misfeed following the guidance shown on the touch panel. Press or to scroll the pages.
2
After clearing the misfeed, close all the opened covers.
The equipment starts the warm-up. Follow the guidance on the touch panel.
Tips on removing the misfed paper
Note the following points in removing the misfed paper.
Remove the misfed paper from the bridge unit after clearing all the other misfeeds.
Remove the misfed paper from the bridge unit after you have cleared all the other misfeeds. If you pull out the bridge
unit from the equipment with the misfed paper left, the misfed paper may be torn and left inside the equipment.
Remove the misfed paper carefully so as not to tear it.
To avoid tearing the misfed paper, remove the paper slowly with both hands. Using force may tear the paper, making
it more difficult to remove. See also that no pieces of torn paper are left inside the equipment.
When the paper misfeed sign remains after removing the misfed paper:
Depending on the timing of the occurrence, no misfed paper may be found where the paper misfeed sign indicates. If
the sign does not disappear after you have removed the misfed paper, follow the steps as instructed on the touch
panel.
Do not touch the connectors inside the equipment.
This could cause a malfunction.

1.TROUBLESHOOTING FOR THE HARDWARE
20 Clearing a Paper Misfeed
If paper misfeeds occur frequently
The following are the common causes of paper misfeeds. If the problem persists, check for the following situations.
An unsuitable original is placed on the ADF.
Unavailable paper with the equipment is used.
Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the
equipment.
All the misfed paper has not been removed.
There is too much of a gap between the paper and the side or end guide in the drawer.
The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer.
Do not touch the fuser unit or the metal portion around it.
Do not touch the fuser unit or the metal portion around it when you
remove the paper misfed in the right side of the equipment. This could
burn you or the shock could cause you to get your hand injured in the
machine.
Do not touch the transfer belt.
When you remove the paper misfed in the right side of the equipment, be
sure not to touch the transfer belt. This could stain copy images.
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