Toshiba e-STUDIO556 User manual

SERVICEMANUAL
MULTIFUNCTIONAL DIGITAL SYSTEMS
e-STUDIO556/656/756/856
e-STUDIO556SE/656SE/756SE/856SE
e-STUDIO557/657/757/857
Model:DP-5560/6560/7560/8560/5570/6570/7570/8570
Publish Date: September 2011
File No. SME110012G0
R110421J4504-TTEC
Ver07 F_2014-08

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
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8. ERROR CODE AND TROUBLESHOOTING
8.1 Troubleshooting
This chapter explains the procedures for solving troubles occurring in the equipment.
When a trouble occurs, check if an error code is displayed on the LCD screen of the control panel first.
If displayed, refer to P.8-5 "8.2 Error Code List" to figure out the classification and contents of the
error, and then refer to P.8-39 "8.3 Diagnosis and Prescription for Each Error Code" to remove its
cause.
If not displayed and the equipment does not operate properly or images are not printed properly, refer
to P.8-237 "8.4 Troubleshooting for the Image" to remove its cause.
The cause of a trouble in the equipment may be a minor failure. Check the items below first.
1. Is there any problem with the power cable?
* Check if the power cable is inserted securely. When it is almost removed or not inserted securely,
power voltage may become unstable, causing a trouble in the equipment.
2. Are the connectors connected securely?
* Reconnect them securely. Even if they are apparently inserted, there may be a contact failure.
Carefully check if the connection is secured especially after the disassembly or replacement of
parts.
Notes:
• If unusual odor is detected or if smoke or fire comes out of the equipment, immediately turn
the power OFF.
Even in the cases other than the above, fully observe safety precautions.
• If any PC board or HDD shall be replaced, refer to P.9-1 "9. REPLACEMENT OF PC
BOARDS / HDD".

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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8.1.1 If a problem continues even after performing all troubleshooting
If a problem continues even after performing all troubleshooting and technical tips, report the problem
to the appropriate Toshiba service center along with the following information. This information will help
the service center understand your problem and take quick action to find the solution.
1. Serial Number
2. List Print
Refer to the appropriate Service Handbook for the detailed procedure to obtain a List Print.
A. Enter the value given below to obtain a List Print by CSV file.
9S-300: All CSV files
B. Enter the value given below to obtain a List Print by printing it out.
9S-101: 05 code
9S-102: 08 code
9S-104: Pixel counter data (Toner cartridge standard)
9S-106: Error history (1000 cases max)
9S-108: Firmware update log (200 cases max)
9S-110: Power on/off log (100 cases max)
3. For image-related problems, collect image samples with the problem areas and the feeding direction
marked first. Then provide information about the media type and weight, and the print data / spool
files for duplicating the problem.
4. For abnormal acoustic noise, describe the situation in as much detail as possible.
5. For hardware-related problems, provide photos of any broken parts, paper jams, etc.
In case of paper jams, include the type of paper and its manufacturer.
6. For software-related problems, provide list prints, TopAccess Logs and the detailed procedure
needed to duplicate the problem.
* This is the minimum information required to report a complaint. It would be appreciated if you could
obtain additional information.
* Follow the directions of the service center if they request additional information as each issue is
unique to some degree.

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
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8.1.2 Collection of debug logs with a USB device
Note:
To collect the debug log with USB media, HD data external version (08-8952) needs to be
“T190HD0W1122” or later.
[ 1 ] General description
The purpose of collecting the debug logs is to acquire the information for analyzing problems which
occurred during the MFP’s operation. In such a case, you can collect the debug logs by inserting a USB
device into the MFP. Even if the power has to be turned OFF with the main power switch after a
problem occurs, the debug logs will be saved in the MFP (up to 3 logs). If the debug logs have already
been saved in the MFP, they also can be collected.
The following information is included in the USB debug logs.
Internal operation, Job history, HDD/memory usage status, etc. (Personal/Corporate information
(address book) not included)
When the debug log is collected, do so also for the following information since it may be difficult to
investigate only using the debug log.
• List print mode ([9] + [START]) [300: All CSV files]
• Job logs below in TopAccess -> [Logs] -> [Export Logs]
- Print Job Log Export
- Fax Transmission Journal Export
- Fax Reception Journal Export
- Scan Log Export
- Messages Log Export
• Problem occurrence time
Or the time when the customer called if it is difficult to work out when it occurred
• Status of when you collected the debug log
As in the example below, check the status to know if the problem occurred at the debug log
collection or how the customer recovered it.
E.g.
- You checked the problem and connected a USB device to the equipment.
- No problem occurred when an attempt to collect the debug log was made; however the customer
did turn the main power switch OFF when the problem occurred, so the log can be collected.
[ 2 ] Collection procedure
1. Notes
When collecting a log, be sure to obtain consent from the user in advance and get the dedicated
script file from the service center.
2. About USB devices
Be sure to format the USB device with FAT16/32 beforehand. (Recommend size: 2GB or more)
3. Advance preparation of collection
Store the dedicated script file to the root directory of the USB device.
4. Procedure for collecting debug log
1. Insert USB device, in which the dedicated script file is stored, into the MFP while the
power is ON.
2. The LED in the MFP starts blinking after the USB device has been inserted.
3. When the collection of the debug logs is finished, beeping is heard.
4. After the beeping has stopped, remove the USB device.
Notes:
• Do not remove the USB device while the LED in the MFP is blinking.
• If the LED does not start blinking after the USB device is inserted and a few minutes have
passed, try the procedure from step 1 again.
• If there is no beeping after the LED starts blinking (about 20 minutes), try procedure from step
1 again.
• If the USB device is inserted when the MFP is not ready, the debug logs cannot be collected.

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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5. Collected debug logs
- When the collection of the debug logs is completed, the compressed file of the collected logs is
stored in the root directory of the USB device.
File name: XXXX.YYYYMMDDHHmmSS
(XXXX= Serial number of the equipment, YYYY= year, MM= month, DD= day, HH= hour, mm=
minute, SS= second)
- After the debug logs have been collected, be sure to send them to the service center together
with a report.

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
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8.2 Error Code List
The following error codes is displayed at the upper right of the screen when the “CLEAR PAPER” or
“CALL SERVICE” symbol is blinking.
8.2.1 Jam
Error code Classification Contents Troubleshooting
E010 Paper exit jam Paper not reaching fuser transport sensor: Paper
which has passed the fuser unit does not reach the
fuser transport sensor.
P. 8-40
E020 Paper stopping at fuser transport sensor: The
trailing edge of paper does not pass the fuser
transport sensor after its leading edge has reached
the fuser transport sensor.
P. 8-40
E030 Other paper jam Power-ON jam: Paper is remaining on the paper
transport path of the equipment when the power is
turned ON.
P. 8-41
E061 Incorrect paper size setting for 1st drawer: The size
of paper in the 1st drawer differs from size setting of
the equipment.
P. 8-42
E062 Incorrect paper size setting for 2nd drawer: The
size of paper in the 2nd drawer differs from size
setting of the equipment.
P. 8-42
E063 Incorrect paper size setting for 3rd drawer: The size
of paper in the 3rd drawer differs from size setting
of the equipment.
P. 8-42
E064 Incorrect paper size setting for 4th drawer: The size
of paper in the 4th drawer differs from size setting of
the equipment.
P. 8-42
E065 Incorrect paper size setting for bypass tray: The
size of paper in the bypass tray differs from size
setting of the equipment.
P. 8-42
E090 Image data delay jam: Image data to be printed
cannot be prepared. P. 8-43
E091 Other time-out jam: The equipment does not
operate normally because abnormality occurred on
an interface between the SYS board and engine
firmware.
P. 8-43
E0A0 Image transport ready time-out jam: Image data to
be printed cannot be sent. P. 8-44
E110 Paper misfeeding Transport jam during duplex printing (paper not
reaching registration sensor): Paper which passed
the reverse transport section does not reach the
registration sensor during duplex printing.
P. 8-59
E120 Bypass misfeeding (paper not reaching registration
sensor): Paper fed out of the bypass tray does not
reach the registration sensor.
P. 8-60
E130 1st drawer misfeeding (paper not reaching 1st
drawer feed sensor): Paper does not reach the 1st
drawer feed sensor during the feeding at the 1st
drawer.
P. 8-61
E140 2nd drawer misfeeding (paper not reaching 2nd
drawer feed sensor): Paper does not reach the 2nd
drawer feed sensor during the feeding at the 2nd
drawer.
P. 8-62
E150 3rd drawer misfeeding (paper not reaching 3rd
drawer / Tandem LCF feed sensor): Paper does not
reach the 3rd drawer / Tandem LCF feed sensor
during the feeding at the 3rd drawer.
P. 8-62

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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E160 Paper misfeeding 4th drawer misfeeding (paper not reaching 4th
drawer feed sensor): Paper does not reach the 4th
drawer feed sensor during the feeding at the 4th
drawer.
P. 8-63
E180 Option LCF misfeeding (paper not reaching Option
LCF feed sensor): Paper does not reach the Option
LCF feed sensor during the feeding at the Option
LCF.
P. 8-64
E190 Tandem LCF misfeeding (paper not reaching 3rd
drawer / Tandem LCF feed sensor): Paper does not
reach the 3rd drawer / Tandem LCF feed sensor
during the feeding at the Tandem LCF.
P. 8-62
E200 Paper transport jam 1st drawer transport jam (paper not reaching
registration sensor): Paper which has passed the
1st drawer transport sensor does not reach the
registration sensor during the feeding at the 1st
drawer.
P. 8-44
E201 1st drawer transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st drawer transport sensor does not
reach the intermediate transport sensor during the
feeding at the 1st drawer.
P. 8-46
E210 2nd drawer transport jam (paper not reaching
registration sensor): Paper which has passed the
1st drawer transport sensor does not reach the
registration sensor during the feeding at the 2nd
drawer.
P. 8-44
E211 2nd drawer transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st drawer transport sensor does not
reach the intermediate transport sensor during the
feeding at the 2nd drawer.
P. 8-46
E220 2nd drawer transport jam (paper not reaching 1st
drawer transport sensor): Paper which has passed
the 2nd drawer transport sensor does not reach the
1st drawer transport sensor during the feeding at
the 2nd drawer.
P. 8-45
E230 1st drawer transport jam (paper not reaching 1st
drawer transport sensor): Paper which has passed
the 1st drawer feed sensor does not reach the 1st
drawer transport sensor during the feeding at the
1st drawer.
P. 8-46
E240 2nd drawer transport jam (paper not reaching 2nd
drawer transport sensor): Paper which has passed
the 2nd drawer feed sensor does not reach the 2nd
drawer transport sensor during the feeding at the
2nd drawer.
P. 8-47
E250 Option LCF transport jam (paper not reaching
Option LCF transport sensor): Paper does not
reach the Option LCF transport sensor during the
feeding at the Option LCF.
P. 8-47
E260 Option LCF transport jam (paper not reaching
registration sensor): Paper which has passed the
1st drawer transport sensor does not reach the
registration sensor during the feeding at the Option
LCF.
P. 8-49
E261 Option LCF transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st drawer transport sensor does not
reach the intermediate transport sensor during the
feeding at the Option LCF.
P. 8-46
Error code Classification Contents Troubleshooting

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
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E2A1 Paper transport jam Transport jam during duplex printing (paper not
reaching intermediate transport sensor): Paper
which has passed the reverse section and
horizontal transport section does not reach the
intermediate transport sensor during duplex
printing.
P. 8-46
E300 3rd drawer transport jam (paper not reaching
registration sensor): Paper which has passed the
1st drawer transport sensor does not reach the
registration sensor during the feeding at the 3rd
drawer.
P. 8-44
E301 3rd drawer transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st drawer transport sensor does not
reach the intermediate transport sensor during the
feeding at the 3rd drawer.
P. 8-46
E310 3rd drawer transport jam (paper not reaching 1st
drawer transport sensor): Paper which has passed
the 2nd transport sensor does not reach the 1st
drawer transport sensor during the feeding at the
3rd drawer.
P. 8-45
E320 3rd drawer transport jam (paper not reaching 2nd
drawer transport sensor): Paper which has passed
the 3rd drawer / Tandem LCF transport sensor does
not reach the 2nd drawer transport sensor during
the feeding at the 3rd drawer.
P. 8-50
E330 4th drawer transport jam (paper not reaching
registration sensor): Paper which has passed the
1st drawer transport sensor does not reach the
registration sensor during the feeding at the 4th
drawer.
P. 8-44
E331 4th drawer transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st drawer transport sensor does not
reach the intermediate transport sensor during the
feeding at the 4th drawer.
P. 8-46
E340 4th drawer transport jam (paper not reaching 1st
transport sensor): Paper which has passed the 2nd
drawer transport sensor does not reach the 1st
drawer transport sensor during the feeding at the
4th drawer.
P. 8-45
E350 4th drawer transport jam (paper not reaching 2nd
drawer transport sensor): Paper which has passed
the 3rd drawer / Tandem LCF transport sensor does
not reach the 2nd drawer transport sensor during
the feeding at the 4th drawer.
P. 8-50
E360 4th drawer transport jam (paper not reaching 3rd
drawer / Tandem LCF transport sensor): Paper
which has passed the 4th drawer transport sensor
does not reach the 3rd drawer / Tandem LCF
transport sensor during the feeding at the 4th
drawer.
P. 8-51
E370 3rd drawer transport jam (paper not reaching 3rd
drawer / Tandem LCF transport sensor): Paper
which has passed the 3rd drawer / Tandem LCF
feed sensor does not reach the 3rd drawer /
Tandem LCF transport sensor during the feeding at
the 3rd drawer.
P. 8-48
E380 4th drawer transport jam (paper not reaching 4th
drawer transport sensor): Paper which passed the
4th drawer feed sensor does not reach the 4th
drawer transport sensor during the feeding at the
4th drawer.
P. 8-48
Error code Classification Contents Troubleshooting

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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E3C0 Paper transport jam Tandem LCF transport jam (paper not reaching
registration sensor): Paper which has passed the
1st transport sensor does not reach the registration
sensor during the feeding at the Tandem LCF.
P. 8-44
E3C1 Tandem LCF transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st transport sensor does not reach the
intermediate transport sensor during the feeding at
the Tandem LCF.
P. 8-46
E3D0 Tandem LCF transport jam (paper not reaching 1st
drawer transport sensor): Paper which has passed
the 2nd drawer transport sensor does not reach the
1st drawer transport sensor during the feeding at
the Tandem LCF.
P. 8-45
E3E0 Tandem LCF transport jam (paper not reaching 2nd
transport sensor): Paper which has passed the 3rd
drawer / Tandem LCF transport sensor does not
reach the 2nd drawer transport sensor during the
feeding at the Tandem LCF.
P. 8-50
E3F0 Tandem LCF transport jam (paper not reaching 3rd
drawer / Tandem LCF transport sensor): Paper
which has passed the 3rd drawer / Tandem LCF
feed sensor does not reach the 3rd drawer /
Tandem LCF transport sensor during the feeding at
the Tandem LCF.
P. 8-49
E410 Cover open jam Front cover open jam: The front cover has opened
during printing. P. 8-66
E440 Right lower cover (feed cover) open jam: The feed
cover has opened during printing. P. 8-66
E450 Option LCF side cover open jam: The side cover of
the Option LCF has opened during printing. P. 8-67
E460 Right center cover (bypass feed unit cover) open
jam: The bypass feed unit cover has opened during
printing.
P. 8-67
E470 Left lower cover (exit cover) open jam: The exit
cover has opened during printing. P. 8-68
E510 Paper transport jam
(Exit/Reverse section
or other sections)
Transport jam during duplex printing (paper not
reaching reverse sensor-2): Paper which has
passed the reverse sensor-1 does not reach the
reverse sensor-2 during duplex printing.
P. 8-51
E511 Transport jam during duplex printing (paper not
reaching horizontal transport sensor-1): Paper
which has passed the reverse sensor-2 does not
reach the horizontal transport sensor-1 during
duplex printing.
P. 8-52
E512 Transport jam during duplex printing (paper not
reaching horizontal transport sensor-2): Paper
which has passed the horizontal transport sensor-1
does not reach the horizontal transport sensor-2
during duplex printing.
P. 8-52
E540 Transport jam during duplex printing (paper not
reaching horizontal transport sensor-3): Paper
which has passed the horizontal transport sensor-2
does not reach the horizontal transport sensor-3
during duplex printing.
P. 8-53
E550 Paper remaining jam at paper transport path: Paper
is remaining on the paper transport path when the
printing has finished. (Jam caused by a multiple
paper feeding)
P. 8-53
E551 Paper remaining on the transport path (when a
service call occurs) P. 8-54
Error code Classification Contents Troubleshooting

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
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E552 Paper transport jam
(Exit/Reverse section
or other sections)
Paper remaining on the transport path (when the
cover is closed) P. 8-54
E570 Transport jam during duplex printing (paper not
reaching reverse sensor-1): Paper which has
passed the fuser unit transport sensor does not
reach the reverse sensor-1 during duplex printing.
P. 8-55
E580 Paper stopping at reverse section: The trailing edge
of paper does not pass the reverse sensor-1 or
reverse sensor-2 after its leading edge has reached
the reverse sensor-1 or reverse sensor-2.
P. 8-56
E590 Paper stopping at exit section: The trailing edge of
paper does not pass the exit sensor after its leading
edge has reached the exit sensor.
P. 8-56
E5A0 Paper not reaching exit sensor: The leading edge of
paper does not reach the exit sensor. P. 8-56
E712 RADF jam Jam not reaching the original registration sensor:
The original fed from the original feeding tray does
not reach the original registration sensor.
P. 8-68
E714 Feed signal reception jam: The feed signal is
received even no original exists on the original
feeding tray.
P. 8-69
E721 Jam not reaching the original reading start sensor:
The original does not reach the original reading
start sensor after it has passed the original
registration sensor (when scanning obverse side)
or the reverse sensor (when scanning reverse
side).
P. 8-69
E722 Jam not reaching the original exit sensor (during
scanning): The original which passed the read
sensor does not reach the original exit sensor when
it is transported from the scanning section to exit
section.
P. 8-69
E724 Stop jam at the original registration sensor: The
trailing edge of the original does not pass the
original registration sensor after its leading edge
has reached this sensor.
P. 8-70
E725 Stop jam at the reading start sensor: The trailing
edge of the original does not pass the read sensor
after its leading edge has reached this sensor.
P. 8-69
E726 Transport/exit signal reception jam during ADF
standby status P. 8-70
E727 Jam not reaching the original reading end sensor P. 8-70
E729 Original reading end sensor paper remaining jam P. 8-70
E731 Stop jam at the original exit sensor: The trailing
edge of the original does not pass the original exit
sensor after its leading edge has reached this
sensor.
P. 8-70
E744 Stop jam at the original exit/reverse sensor P. 8-71
E745 Jam not reaching the original exit/reverse sensor P. 8-71
E746 Original exit/reverse sensor paper remaining jam P. 8-71
E762 Original registration sensor paper remaining jam P. 8-71
E770 Original width detection sensor-1 paper remaining
jam P. 8-71
E771 Original width detection sensor-2 paper remaining
jam P. 8-71
E772 Original width detection sensor-3 paper remaining
jam P. 8-71
E773 Original Intermediate transport sensor paper
remaining jam P. 8-71
E774 Original reading start sensor paper remaining jam P. 8-71
Error code Classification Contents Troubleshooting