Toshiba e-STUDIO556 User manual

SERVICEMANUAL
MULTIFUNCTIONAL DIGITAL SYSTEMS
e-STUDIO556/656/756/856
e-STUDIO556SE/656SE/756SE/856SE
e-STUDIO557/657/757/857
Model:DP-5560/6560/7560/8560/5570/6570/7570/8570
Publish Date: September 2011
File No. SME110012G0
R110421J4504-TTEC
Ver07 F_2014-08

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
8 - 1
8. ERROR CODE AND TROUBLESHOOTING
8.1 Troubleshooting
This chapter explains the procedures for solving troubles occurring in the equipment.
When a trouble occurs, check if an error code is displayed on the LCD screen of the control panel first.
If displayed, refer to P.8-5 "8.2 Error Code List" to figure out the classification and contents of the
error, and then refer to P.8-39 "8.3 Diagnosis and Prescription for Each Error Code" to remove its
cause.
If not displayed and the equipment does not operate properly or images are not printed properly, refer
to P.8-237 "8.4 Troubleshooting for the Image" to remove its cause.
The cause of a trouble in the equipment may be a minor failure. Check the items below first.
1. Is there any problem with the power cable?
* Check if the power cable is inserted securely. When it is almost removed or not inserted securely,
power voltage may become unstable, causing a trouble in the equipment.
2. Are the connectors connected securely?
* Reconnect them securely. Even if they are apparently inserted, there may be a contact failure.
Carefully check if the connection is secured especially after the disassembly or replacement of
parts.
Notes:
• If unusual odor is detected or if smoke or fire comes out of the equipment, immediately turn
the power OFF.
Even in the cases other than the above, fully observe safety precautions.
• If any PC board or HDD shall be replaced, refer to P.9-1 "9. REPLACEMENT OF PC
BOARDS / HDD".

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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8.1.1 If a problem continues even after performing all troubleshooting
If a problem continues even after performing all troubleshooting and technical tips, report the problem
to the appropriate Toshiba service center along with the following information. This information will help
the service center understand your problem and take quick action to find the solution.
1. Serial Number
2. List Print
Refer to the appropriate Service Handbook for the detailed procedure to obtain a List Print.
A. Enter the value given below to obtain a List Print by CSV file.
9S-300: All CSV files
B. Enter the value given below to obtain a List Print by printing it out.
9S-101: 05 code
9S-102: 08 code
9S-104: Pixel counter data (Toner cartridge standard)
9S-106: Error history (1000 cases max)
9S-108: Firmware update log (200 cases max)
9S-110: Power on/off log (100 cases max)
3. For image-related problems, collect image samples with the problem areas and the feeding direction
marked first. Then provide information about the media type and weight, and the print data / spool
files for duplicating the problem.
4. For abnormal acoustic noise, describe the situation in as much detail as possible.
5. For hardware-related problems, provide photos of any broken parts, paper jams, etc.
In case of paper jams, include the type of paper and its manufacturer.
6. For software-related problems, provide list prints, TopAccess Logs and the detailed procedure
needed to duplicate the problem.
* This is the minimum information required to report a complaint. It would be appreciated if you could
obtain additional information.
* Follow the directions of the service center if they request additional information as each issue is
unique to some degree.

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ERROR CODE AND TROUBLESHOOTING
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8.1.2 Collection of debug logs with a USB device
Note:
To collect the debug log with USB media, HD data external version (08-8952) needs to be
“T190HD0W1122” or later.
[ 1 ] General description
The purpose of collecting the debug logs is to acquire the information for analyzing problems which
occurred during the MFP’s operation. In such a case, you can collect the debug logs by inserting a USB
device into the MFP. Even if the power has to be turned OFF with the main power switch after a
problem occurs, the debug logs will be saved in the MFP (up to 3 logs). If the debug logs have already
been saved in the MFP, they also can be collected.
The following information is included in the USB debug logs.
Internal operation, Job history, HDD/memory usage status, etc. (Personal/Corporate information
(address book) not included)
When the debug log is collected, do so also for the following information since it may be difficult to
investigate only using the debug log.
• List print mode ([9] + [START]) [300: All CSV files]
• Job logs below in TopAccess -> [Logs] -> [Export Logs]
- Print Job Log Export
- Fax Transmission Journal Export
- Fax Reception Journal Export
- Scan Log Export
- Messages Log Export
• Problem occurrence time
Or the time when the customer called if it is difficult to work out when it occurred
• Status of when you collected the debug log
As in the example below, check the status to know if the problem occurred at the debug log
collection or how the customer recovered it.
E.g.
- You checked the problem and connected a USB device to the equipment.
- No problem occurred when an attempt to collect the debug log was made; however the customer
did turn the main power switch OFF when the problem occurred, so the log can be collected.
[ 2 ] Collection procedure
1. Notes
When collecting a log, be sure to obtain consent from the user in advance and get the dedicated
script file from the service center.
2. About USB devices
Be sure to format the USB device with FAT16/32 beforehand. (Recommend size: 2GB or more)
3. Advance preparation of collection
Store the dedicated script file to the root directory of the USB device.
4. Procedure for collecting debug log
1. Insert USB device, in which the dedicated script file is stored, into the MFP while the
power is ON.
2. The LED in the MFP starts blinking after the USB device has been inserted.
3. When the collection of the debug logs is finished, beeping is heard.
4. After the beeping has stopped, remove the USB device.
Notes:
• Do not remove the USB device while the LED in the MFP is blinking.
• If the LED does not start blinking after the USB device is inserted and a few minutes have
passed, try the procedure from step 1 again.
• If there is no beeping after the LED starts blinking (about 20 minutes), try procedure from step
1 again.
• If the USB device is inserted when the MFP is not ready, the debug logs cannot be collected.

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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5. Collected debug logs
- When the collection of the debug logs is completed, the compressed file of the collected logs is
stored in the root directory of the USB device.
File name: XXXX.YYYYMMDDHHmmSS
(XXXX= Serial number of the equipment, YYYY= year, MM= month, DD= day, HH= hour, mm=
minute, SS= second)
- After the debug logs have been collected, be sure to send them to the service center together
with a report.

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
8 - 5
8.2 Error Code List
The following error codes is displayed at the upper right of the screen when the “CLEAR PAPER” or
“CALL SERVICE” symbol is blinking.
8.2.1 Jam
Error code Classification Contents Troubleshooting
E010 Paper exit jam Paper not reaching fuser transport sensor: Paper
which has passed the fuser unit does not reach the
fuser transport sensor.
P. 8-40
E020 Paper stopping at fuser transport sensor: The
trailing edge of paper does not pass the fuser
transport sensor after its leading edge has reached
the fuser transport sensor.
P. 8-40
E030 Other paper jam Power-ON jam: Paper is remaining on the paper
transport path of the equipment when the power is
turned ON.
P. 8-41
E061 Incorrect paper size setting for 1st drawer: The size
of paper in the 1st drawer differs from size setting of
the equipment.
P. 8-42
E062 Incorrect paper size setting for 2nd drawer: The
size of paper in the 2nd drawer differs from size
setting of the equipment.
P. 8-42
E063 Incorrect paper size setting for 3rd drawer: The size
of paper in the 3rd drawer differs from size setting
of the equipment.
P. 8-42
E064 Incorrect paper size setting for 4th drawer: The size
of paper in the 4th drawer differs from size setting of
the equipment.
P. 8-42
E065 Incorrect paper size setting for bypass tray: The
size of paper in the bypass tray differs from size
setting of the equipment.
P. 8-42
E090 Image data delay jam: Image data to be printed
cannot be prepared. P. 8-43
E091 Other time-out jam: The equipment does not
operate normally because abnormality occurred on
an interface between the SYS board and engine
firmware.
P. 8-43
E0A0 Image transport ready time-out jam: Image data to
be printed cannot be sent. P. 8-44
E110 Paper misfeeding Transport jam during duplex printing (paper not
reaching registration sensor): Paper which passed
the reverse transport section does not reach the
registration sensor during duplex printing.
P. 8-59
E120 Bypass misfeeding (paper not reaching registration
sensor): Paper fed out of the bypass tray does not
reach the registration sensor.
P. 8-60
E130 1st drawer misfeeding (paper not reaching 1st
drawer feed sensor): Paper does not reach the 1st
drawer feed sensor during the feeding at the 1st
drawer.
P. 8-61
E140 2nd drawer misfeeding (paper not reaching 2nd
drawer feed sensor): Paper does not reach the 2nd
drawer feed sensor during the feeding at the 2nd
drawer.
P. 8-62
E150 3rd drawer misfeeding (paper not reaching 3rd
drawer / Tandem LCF feed sensor): Paper does not
reach the 3rd drawer / Tandem LCF feed sensor
during the feeding at the 3rd drawer.
P. 8-62

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
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E160 Paper misfeeding 4th drawer misfeeding (paper not reaching 4th
drawer feed sensor): Paper does not reach the 4th
drawer feed sensor during the feeding at the 4th
drawer.
P. 8-63
E180 Option LCF misfeeding (paper not reaching Option
LCF feed sensor): Paper does not reach the Option
LCF feed sensor during the feeding at the Option
LCF.
P. 8-64
E190 Tandem LCF misfeeding (paper not reaching 3rd
drawer / Tandem LCF feed sensor): Paper does not
reach the 3rd drawer / Tandem LCF feed sensor
during the feeding at the Tandem LCF.
P. 8-62
E200 Paper transport jam 1st drawer transport jam (paper not reaching
registration sensor): Paper which has passed the
1st drawer transport sensor does not reach the
registration sensor during the feeding at the 1st
drawer.
P. 8-44
E201 1st drawer transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st drawer transport sensor does not
reach the intermediate transport sensor during the
feeding at the 1st drawer.
P. 8-46
E210 2nd drawer transport jam (paper not reaching
registration sensor): Paper which has passed the
1st drawer transport sensor does not reach the
registration sensor during the feeding at the 2nd
drawer.
P. 8-44
E211 2nd drawer transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st drawer transport sensor does not
reach the intermediate transport sensor during the
feeding at the 2nd drawer.
P. 8-46
E220 2nd drawer transport jam (paper not reaching 1st
drawer transport sensor): Paper which has passed
the 2nd drawer transport sensor does not reach the
1st drawer transport sensor during the feeding at
the 2nd drawer.
P. 8-45
E230 1st drawer transport jam (paper not reaching 1st
drawer transport sensor): Paper which has passed
the 1st drawer feed sensor does not reach the 1st
drawer transport sensor during the feeding at the
1st drawer.
P. 8-46
E240 2nd drawer transport jam (paper not reaching 2nd
drawer transport sensor): Paper which has passed
the 2nd drawer feed sensor does not reach the 2nd
drawer transport sensor during the feeding at the
2nd drawer.
P. 8-47
E250 Option LCF transport jam (paper not reaching
Option LCF transport sensor): Paper does not
reach the Option LCF transport sensor during the
feeding at the Option LCF.
P. 8-47
E260 Option LCF transport jam (paper not reaching
registration sensor): Paper which has passed the
1st drawer transport sensor does not reach the
registration sensor during the feeding at the Option
LCF.
P. 8-49
E261 Option LCF transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st drawer transport sensor does not
reach the intermediate transport sensor during the
feeding at the Option LCF.
P. 8-46
Error code Classification Contents Troubleshooting

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
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E2A1 Paper transport jam Transport jam during duplex printing (paper not
reaching intermediate transport sensor): Paper
which has passed the reverse section and
horizontal transport section does not reach the
intermediate transport sensor during duplex
printing.
P. 8-46
E300 3rd drawer transport jam (paper not reaching
registration sensor): Paper which has passed the
1st drawer transport sensor does not reach the
registration sensor during the feeding at the 3rd
drawer.
P. 8-44
E301 3rd drawer transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st drawer transport sensor does not
reach the intermediate transport sensor during the
feeding at the 3rd drawer.
P. 8-46
E310 3rd drawer transport jam (paper not reaching 1st
drawer transport sensor): Paper which has passed
the 2nd transport sensor does not reach the 1st
drawer transport sensor during the feeding at the
3rd drawer.
P. 8-45
E320 3rd drawer transport jam (paper not reaching 2nd
drawer transport sensor): Paper which has passed
the 3rd drawer / Tandem LCF transport sensor does
not reach the 2nd drawer transport sensor during
the feeding at the 3rd drawer.
P. 8-50
E330 4th drawer transport jam (paper not reaching
registration sensor): Paper which has passed the
1st drawer transport sensor does not reach the
registration sensor during the feeding at the 4th
drawer.
P. 8-44
E331 4th drawer transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st drawer transport sensor does not
reach the intermediate transport sensor during the
feeding at the 4th drawer.
P. 8-46
E340 4th drawer transport jam (paper not reaching 1st
transport sensor): Paper which has passed the 2nd
drawer transport sensor does not reach the 1st
drawer transport sensor during the feeding at the
4th drawer.
P. 8-45
E350 4th drawer transport jam (paper not reaching 2nd
drawer transport sensor): Paper which has passed
the 3rd drawer / Tandem LCF transport sensor does
not reach the 2nd drawer transport sensor during
the feeding at the 4th drawer.
P. 8-50
E360 4th drawer transport jam (paper not reaching 3rd
drawer / Tandem LCF transport sensor): Paper
which has passed the 4th drawer transport sensor
does not reach the 3rd drawer / Tandem LCF
transport sensor during the feeding at the 4th
drawer.
P. 8-51
E370 3rd drawer transport jam (paper not reaching 3rd
drawer / Tandem LCF transport sensor): Paper
which has passed the 3rd drawer / Tandem LCF
feed sensor does not reach the 3rd drawer /
Tandem LCF transport sensor during the feeding at
the 3rd drawer.
P. 8-48
E380 4th drawer transport jam (paper not reaching 4th
drawer transport sensor): Paper which passed the
4th drawer feed sensor does not reach the 4th
drawer transport sensor during the feeding at the
4th drawer.
P. 8-48
Error code Classification Contents Troubleshooting

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 8
E3C0 Paper transport jam Tandem LCF transport jam (paper not reaching
registration sensor): Paper which has passed the
1st transport sensor does not reach the registration
sensor during the feeding at the Tandem LCF.
P. 8-44
E3C1 Tandem LCF transport jam (paper not reaching
intermediate transport sensor): Paper which has
passed the 1st transport sensor does not reach the
intermediate transport sensor during the feeding at
the Tandem LCF.
P. 8-46
E3D0 Tandem LCF transport jam (paper not reaching 1st
drawer transport sensor): Paper which has passed
the 2nd drawer transport sensor does not reach the
1st drawer transport sensor during the feeding at
the Tandem LCF.
P. 8-45
E3E0 Tandem LCF transport jam (paper not reaching 2nd
transport sensor): Paper which has passed the 3rd
drawer / Tandem LCF transport sensor does not
reach the 2nd drawer transport sensor during the
feeding at the Tandem LCF.
P. 8-50
E3F0 Tandem LCF transport jam (paper not reaching 3rd
drawer / Tandem LCF transport sensor): Paper
which has passed the 3rd drawer / Tandem LCF
feed sensor does not reach the 3rd drawer /
Tandem LCF transport sensor during the feeding at
the Tandem LCF.
P. 8-49
E410 Cover open jam Front cover open jam: The front cover has opened
during printing. P. 8-66
E440 Right lower cover (feed cover) open jam: The feed
cover has opened during printing. P. 8-66
E450 Option LCF side cover open jam: The side cover of
the Option LCF has opened during printing. P. 8-67
E460 Right center cover (bypass feed unit cover) open
jam: The bypass feed unit cover has opened during
printing.
P. 8-67
E470 Left lower cover (exit cover) open jam: The exit
cover has opened during printing. P. 8-68
E510 Paper transport jam
(Exit/Reverse section
or other sections)
Transport jam during duplex printing (paper not
reaching reverse sensor-2): Paper which has
passed the reverse sensor-1 does not reach the
reverse sensor-2 during duplex printing.
P. 8-51
E511 Transport jam during duplex printing (paper not
reaching horizontal transport sensor-1): Paper
which has passed the reverse sensor-2 does not
reach the horizontal transport sensor-1 during
duplex printing.
P. 8-52
E512 Transport jam during duplex printing (paper not
reaching horizontal transport sensor-2): Paper
which has passed the horizontal transport sensor-1
does not reach the horizontal transport sensor-2
during duplex printing.
P. 8-52
E540 Transport jam during duplex printing (paper not
reaching horizontal transport sensor-3): Paper
which has passed the horizontal transport sensor-2
does not reach the horizontal transport sensor-3
during duplex printing.
P. 8-53
E550 Paper remaining jam at paper transport path: Paper
is remaining on the paper transport path when the
printing has finished. (Jam caused by a multiple
paper feeding)
P. 8-53
E551 Paper remaining on the transport path (when a
service call occurs) P. 8-54
Error code Classification Contents Troubleshooting

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
8 - 9
E552 Paper transport jam
(Exit/Reverse section
or other sections)
Paper remaining on the transport path (when the
cover is closed) P. 8-54
E570 Transport jam during duplex printing (paper not
reaching reverse sensor-1): Paper which has
passed the fuser unit transport sensor does not
reach the reverse sensor-1 during duplex printing.
P. 8-55
E580 Paper stopping at reverse section: The trailing edge
of paper does not pass the reverse sensor-1 or
reverse sensor-2 after its leading edge has reached
the reverse sensor-1 or reverse sensor-2.
P. 8-56
E590 Paper stopping at exit section: The trailing edge of
paper does not pass the exit sensor after its leading
edge has reached the exit sensor.
P. 8-56
E5A0 Paper not reaching exit sensor: The leading edge of
paper does not reach the exit sensor. P. 8-56
E712 RADF jam Jam not reaching the original registration sensor:
The original fed from the original feeding tray does
not reach the original registration sensor.
P. 8-68
E714 Feed signal reception jam: The feed signal is
received even no original exists on the original
feeding tray.
P. 8-69
E721 Jam not reaching the original reading start sensor:
The original does not reach the original reading
start sensor after it has passed the original
registration sensor (when scanning obverse side)
or the reverse sensor (when scanning reverse
side).
P. 8-69
E722 Jam not reaching the original exit sensor (during
scanning): The original which passed the read
sensor does not reach the original exit sensor when
it is transported from the scanning section to exit
section.
P. 8-69
E724 Stop jam at the original registration sensor: The
trailing edge of the original does not pass the
original registration sensor after its leading edge
has reached this sensor.
P. 8-70
E725 Stop jam at the reading start sensor: The trailing
edge of the original does not pass the read sensor
after its leading edge has reached this sensor.
P. 8-69
E726 Transport/exit signal reception jam during ADF
standby status P. 8-70
E727 Jam not reaching the original reading end sensor P. 8-70
E729 Original reading end sensor paper remaining jam P. 8-70
E731 Stop jam at the original exit sensor: The trailing
edge of the original does not pass the original exit
sensor after its leading edge has reached this
sensor.
P. 8-70
E744 Stop jam at the original exit/reverse sensor P. 8-71
E745 Jam not reaching the original exit/reverse sensor P. 8-71
E746 Original exit/reverse sensor paper remaining jam P. 8-71
E762 Original registration sensor paper remaining jam P. 8-71
E770 Original width detection sensor-1 paper remaining
jam P. 8-71
E771 Original width detection sensor-2 paper remaining
jam P. 8-71
E772 Original width detection sensor-3 paper remaining
jam P. 8-71
E773 Original Intermediate transport sensor paper
remaining jam P. 8-71
E774 Original reading start sensor paper remaining jam P. 8-71
Error code Classification Contents Troubleshooting

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 10
E775 RADF jam Original reading end sensor paper remaining jam P. 8-71
E777 Original exit sensor paper remaining jam P. 8-71
E860 Original jam access cover open: The Original jam
access cover has opened during RADF operation. P. 8-72
E870 RADF open jam: RADF has opened during RADF
operation. P. 8-72
E871 Cover open jam in the read ready status: Jam
caused by opening of the Original jam access cover
or front cover while the RADF is waiting for the
scanning start signal from the equipment.
P. 8-72
E890 ADF time out jam P. 8-72
E9F0 Finisher jam
(Puncher section) Hole punch jam: Hole punching is not performed properly. P. 8-73
EA10 Finisher jam
(Finisher section) Paper transport delay jam: Paper which has passed the exit sensor does not reach the inlet sensor. P. 8-73
EA20 Paper transport stop jam: Paper which has reached
the inlet sensor does not pass the inlet sensor. P. 8-74
EA30 Power-ON jam: Paper is remaining at the inlet
sensor when the power is turned ON. P. 8-75
EA40 Door open jam: The upper cover or the front cover
of the Finisher has opened, or the upper door or the
front door of the Hole Punch Unit has opened
during printing.
P. 8-76
EA50 Stapling jam: Stapling is not performed properly. P. 8-77
EA60 Early arrival jam: The inlet sensor detects paper
earlier than the specified timing. P. 8-77
EA80 Finisher jam
(Saddle Stitcher
section)
Stapling jam: Stapling is not performed properly. P. 8-78
EA90 Door open jam: The delivery cover or the inlet cover
has opened during printing. P. 8-79
EAA0 Power-ON jam: Paper is remaining at the No. 1
paper sensor, No. 2 paper sensor, No. 3 paper
sensor, vertical path paper sensor or delivery
sensor when the power is turned ON.
P. 8-80
EAB0 Paper transport stop jam: Paper which has passed
the inlet sensor does not reach or pass the No. 1
paper sensor, No. 2 paper sensor, No. 3 paper
sensor or delivery sensor.
P. 8-81
EAC0 Transport delay jam: Paper which has reached the
inlet sensor does not pass the inlet sensor. P. 8-82
EAD0 Other paper jam Print end command time-out jam: The printing has
not finished normally due to the communication
error between the SYS board and LGC board at the
end of the printing.
P. 8-86
EAE0 Finisher jam Receiving period time-out jam: The printing cannot
be finished normally due to the communication
error between the equipment and the Finisher when
the paper is transported from the equipment to the
Finisher.
P. 8-86
EB30 Ready period time-out jam: The equipment judges
that the paper transport to the Finisher is disabled
due to the communication error between the
equipment and the Finisher at the start of the
printing.
P. 8-87
EB50 Paper transport jam Paper remaining on the transport path: The multiple
feeding of the preceding paper caused the
misfeeding of the upcoming paper.
P. 8-57
EB60 Paper remaining on the transport path: The multiple
feeding of the preceding paper caused the
misfeeding of the upcoming paper (= re-detection
after no jam is detected at [EB50]).
P. 8-58
Error code Classification Contents Troubleshooting

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© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
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EC00 Finisher jam
(Inserter section) Inserter feeding delay jam P. 8-83
EC10 Inserter feeding stop jam P. 8-83
EC20 Inserter reverse path delay jam-1 P. 8-84
EC30 Inserter reverse path stop jam-1 P. 8-84
EC40 Inserter reverse path delay jam-2 P. 8-84
EC50 Inserter reverse path stop jam-2 P. 8-84
EC60 Inserter transport delay jam-1 P. 8-84
EC70 Inserter transport stop jam-1 P. 8-84
EC80 Inserter transport delay jam-2 P. 8-84
EC90 Inserter transport stop jam-2 P. 8-84
ECA0 Paper remaining in Inserter Unit at power-ON P. 8-85
ECB0 Incorrect setting of paper size for Inserter Unit P. 8-85
ECC0 Inserter Unit misfeeding P. 8-85
ECD0 Inserter Unit door open jam P. 8-85
Error code Classification Contents Troubleshooting

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 12
8.2.2 Service call
Error code Classification Contents Troubleshooting
C130 Paper feeding
system related
service call
1st drawer tray abnormality: The tray-up motor-1 does
not run normally or the 1st drawer tray does not move
normally.
(Feeding of any other drawer than the 1st drawer is
possible.)
P. 8-88
C140 2nd drawer tray abnormality: The tray-up motor-1 does
not run normally or the 2nd drawer tray does not move
normally.
(Feeding of any other drawer than the 2nd drawer is
possible.)
P. 8-88
C150 3rd drawer tray abnormality: The tray-up motor-2 does
not run normally or the 3rd drawer tray does not move
normally.
(Feeding of any other drawer than the 3rd drawer is
possible.)
P. 8-88
C160 4th drawer tray abnormality: The tray-up motor-2 does
not run normally or the 4th drawer tray does not move
normally.
(Feeding of any other drawer than the 4th drawer is
possible.)
P. 8-88
C180 Tandem LCF tray-up motor abnormality: The Tandem
LCF tray-up motor does not run normally or the Tandem
LCF tray does not move normally.
(Feeding of any other drawer than the Tandem LCF is
possible.)
P. 8-89
C1A0 Tandem LCF end fence motor abnormality: The Tandem
LCF end fence motor does not run normally or the
Tandem LCF end fence does not move normally.
(Feeding of any other drawer than the Tandem LCF is
possible.)
P. 8-90
C1C0 Option LCF tray-up motor abnormality: The Option LCF
tray-up motor does not run normally or the Option LCF
tray does not move normally.
(Feeding of any other drawer than the Option LCF is
possible.)
P. 8-91
C260 Scanning system
related service call Peak detection error: Lighting of the exposure lamp (white reference) is not detected when the power is
turned ON.
P. 8-92
C261 Peak detection error: Lighting over
(Only for e-STUDIO557/657/757/857) P. 8-92
C262 Communication error has occurred between the CCD
board and the SYS board.
(Only for e-STUDIO557/657/757/857)
P. 8-92
C270 Carriage home position sensor not turning OFF within a
specified period of time: The carriages do not shift from
their home position within a specified period of time.
P. 8-96
C280 Carriage home position sensor not turning ON within a
specified period of time: The carriages do not reach their
home position within a specified period of time.
P. 8-98
C290 Scanner fuse blowout: 24V power for the scanning
system is not supplied at the scanner warming-up after
power-ON.
P. 8-100
C360 Process related
service call Wire cleaner drive motor abnormality: The wire cleaner drive motor does not run normally or the charger wire
cleaner does not move normally.
P. 8-131
C370 Transfer belt cam motor abnormality: The transfer belt
cam motor does not run normally when the power is
turned ON or the copying is started.
P. 8-131

8
© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
8 - 13
C411 Fuser unit related
service call Thermistor/heater abnormality at power-ON: Thermistor abnormality is detected at power-ON or the fuser roller
temperature does not rise within a specified period of
time after power-ON.
P. 8-101
C412 Thermistor/heater abnormality at power-ON: Thermistor
abnormality is detected at power-ON or the fuser roller
temperature does not rise within a specified period of
time after power-ON.
P. 8-101
C443 Fuser unit related
service call Heater abnormality after abnormality judgment (not reaching to intermediate temperature) P. 8-102
C445 Heater abnormality after abnormality judgment (pre-
running end temperature abnormality)
*Only for e-STUIDIO556/656/756/856
P. 8-102
C446 Heater abnormality after abnormality judgment (pre-
running end temperature abnormality) P. 8-102
C447 Heater abnormality after abnormality judgment
(temperature abnormality at ready status) P. 8-102
C449 Heater abnormality after abnormality judgment
(overheating) P. 8-102
C465 Pressure roller thermistor abnormality after entering
ready status (pre-running end temperature abnormality)
*Only for e-STUIDIO556/656/756/856
P. 8-102
C466 Pressure roller thermistor abnormality after entering
ready status (pre-running end temperature abnormality)
*Only for e-STUIDIO556/656/756/856
P. 8-102
C467 Pressure roller thermistor abnormality after entering
ready status (temperature abnormality at ready status) P. 8-102
C468 Pressure roller thermistor abnormality after entering
ready status (overheating) P. 8-102
C471 IH power voltage abnormality or IH initial abnormality
(IH board initial abnormality) P. 8-102
C472 IH power voltage abnormality (power supply abnormality) P. 8-102
C473 IH power voltage abnormality (power voltage upper limit
abnormality) P. 8-102
C474 IH power voltage abnormality (power voltage lower limit
abnormality) P. 8-102
C475 IH power voltage abnormality (power supply abnormality
when door is opened) P. 8-102
C480 IH abnormality P. 8-103
C481 IGBT abnormality P. 8-103
C490 IH control circuit abnormality or IH coil abnormality: The
IH control circuit is under abnormal conditions, or the IH
coil is broken or has a short-circuit.
P. 8-103
C4A0 End of cleaning web P. 8-104
C4B0 Fuser unit counter abnormality P. 8-104
C550 Optional
communication
related service call
RADF interface error: Communication error has occurred
between the RADF and the scanner. P. 8-105
C560 Communication error between Engine-CPU and PFC P. 8-105
C570 Communication error between Engine-CPU and IPC
board P. 8-105
C580 Communication error between IPC board and Finisher P. 8-105
C590 Communication error between Engine-CPU and Laser-
CPU P. 8-106
C5A1 Circuit related
service call NVRAM data abnormality (LGC board) P. 8-131
Error code Classification Contents Troubleshooting

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 14
C730 RADF related
service call RADF EEPROM error: Data abnormality occurs during the EEPROM writing of the RADF is performed. P. 8-108
C880 RADF original feed motor abnormality: An error signal
has been detected when the motor is rotating. P. 8-108
C890 RADF read motor abnormality: An error signal has been
detected when the motor is rotating. P. 8-108
C8A0 RADF original reverse motor abnormality: An error signal
has been detected when the motor is rotating. P. 8-108
C8B0 RADF original exit motor abnormality: An error signal has
been detected when the motor is rotating. P. 8-108
C8C0 RADF original reading start sensor abnormality: The
automatic adjustment for the original reading start sensor
has been performed, but is ended unsuccessfully.
P. 8-108
C8E0 RADF communication protocol abnormality: The system
has to be stopped because the control abnormality
occurred.
P. 8-108
C940 Circuit related
service call Engine-CPU abnormality P. 8-131
C970 High-voltage transformer leakage abnormality: The high-
voltage leakage of the main charger is detected. P. 8-131
CA10 Laser optical unit
related service call Polygonal motor abnormality: The polygonal motor does not run normally. P. 8-109
CA20 H-sync detection error: Laser beam cannot be detected
at the SNS board. P. 8-111
CA30 Secondary scanning coarse adjustment error
*Only for e-STUDIO756/856 P. 8-112
CA41 Window comparator abnormality (error during secondary
scanning control)
*Only for e-STUDIO756/856
P. 8-112
CA42 Sensor signal busy error (error during secondary
scanning control)
*Only for e-STUDIO756/856
P. 8-112
CA43 Comparator abnormality
*Only for e-STUDIO756/856 P. 8-112
CA50 Laser power adjustment error
*Only for e-STUDIO756/856 P. 8-112
CA90 Image data transmission error of SYS board:
Communication error has occurred between the PLG
board and the SYS board.
P. 8-112
CAA0 Secondary scanning fine adjustment error: Secondary
scanning control by the galvanometer mirror does not
end normally.
*Only for e-STUDIO756/856
P. 8-112
CAB0 Inter-page correction error of secondary scanning: Inter-
page secondary scanning control by the galvanometer
mirror does not end normally.
*Only for e-STUDIO756/856
P. 8-112
CAC0 Primary scanning dot adjustment error: Primary scanning
control does not end normally.
*Only for e-STUDIO756/856
P. 8-112
CAF0 Inter-page correction error of primary scanning: Inter-
page primary scanning control does not end normally.
*Only for e-STUDIO756/856
P. 8-112
Error code Classification Contents Troubleshooting

8
© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
8 - 15
CB10 Finisher related
service call Feed motor abnormality: The feed motor does not run normally or the stack feed roller does not move normally. P. 8-113
CB20 Delivery motor abnormality: The delivery motor does not
run normally or the delivery roller does not move
normally.
P. 8-113
CB30 Tray lift motor abnormality P. 8-114
CB40 Alignment motor (rear) abnormality: The alignment motor
(rear) does not run normally or the alignment plate does
not move normally.
P. 8-114
CB50 Staple motor abnormality: The staple motor does not run
normally or the stapler does not move normally. P. 8-115
CB60 Stapler shift motor abnormality: The stapler shift motor
does not run normally or the Staple Unit does not move
normally.
P. 8-115
CB70 Stack amount detection sensor abnormality P. 8-115
CB80 Backup RAM data abnormality:
1. Abnormality of checksum value on the finisher
controller PC board is detected when the power is
turned ON.
2. Abnormality of checksum value on the punch
controller PC board is detected when the power is
turned ON.
P. 8-116
CB90 Paper pushing plate motor abnormality: The paper
pushing plate motor does not run normally or the paper
pushing plate does not move normally.
P. 8-117
CBA0 Stitch motor (front) abnormality: The stitch motor (front)
does not run normally or the rotational cam does not
move normally.
P. 8-118
Error code Classification Contents Troubleshooting

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 16
CBB0 Finisher related
service call Stitch motor (rear) abnormality: The stitch motor (rear) does not run normally or the rotational cam does not
move normally.
P. 8-118
CBC0 Alignment motor abnormality: The alignment motor does
not run normally or the alignment plate does not move
normally.
P. 8-119
CBD0 Guide motor abnormality: The guide motor does not run
normally or the guide does not move normally. P. 8-119
CBE0 Paper folding motor abnormality: The paper folding motor
does not run normally or the paper folding roller does not
move normally.
P. 8-120
CBF0 Paper positioning plate motor abnormality: The paper
positioning plate motor does not run normally or the
paper positioning plate does not move normally.
P. 8-120
CC00 Sensor connector abnormality: Disconnection of each
connector of the guide home position sensor, paper
pushing plate home position sensor and paper pushing
plate leading position sensor is detected.
P. 8-121
CC10 Microswitch abnormality: Any of the inlet door switch,
delivery door switch and front cover closing detection
switch is opened while all the covers are closed.
P. 8-122
CC20 Communication error between Finisher and Saddle Stitch
section: Communication error has occurred between the
finisher controller PC board and the saddle stitcher
controller PC board.
P. 8-124
CC40 Swing motor abnormality: The swing motor does not run
normally or the swing unit does not move normally. P. 8-124
CC50 Horizontal registration motor abnormality: The horizontal
registration motor does not run normally or the puncher
does not move normally.
P. 8-126
CC60 Punch motor abnormality: The punch motor does not run
normally or the puncher does not move normally. P. 8-127
CC80 Rear alignment motor abnormality: The rear alignment
motor is not rotating or the rear alignment plate is not
moving normally. [MJ-1029]
P. 8-128
CCC1 Communication error between Inserter Unit and Finisher P. 8-128
CCD1 Inserter EEPROM abnormality P. 8-128
CCE1 Inserter fan motor abnormality P. 8-129
CD00 Laser optical unit
related service call Laser initialization time-out: Laser control does not end within the initialization period.
*Only for e-STUDIO756/856
P. 8-112
CD10 Process related
service call Cleaning brush drive motor abnormality: The cleaning brush drive motor does not run normally when the power
is turned ON or the copying is started.
P. 8-132
CD20 Used toner transport motor abnormality: The used toner
transport motor does not run normally when the power is
turned ON or the copying is started.
P. 8-132
CD30 Recycle toner transport motor abnormality: The recycle
toner transport motor does not run normally when the
power is turned ON or the copying is started.
P. 8-132
CD40 Toner bag full P. 8-132
CD50 Fuser unit related
service call Web motor signal path abnormality P. 8-104
CDE0 Finisher related
service call Paddle motor abnormality: The paddle motor is not rotating or the paddle is not rotating normally. [MJ-1029] P. 8-129
CE50 Image quality
control related
service call
Temperature/humidity sensor abnormality: The output
value of the temperature/humidity sensor is out of the
specified range.
P. 8-133
CE90 Drum thermistor abnormality: The output value of the
drum thermistor is out of the specified range. P. 8-133
Error code Classification Contents Troubleshooting

8
© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
8 - 17
CF00 Finisher related
service call Belt escape unit home position error detection: The belt escape unit does not leave the home position when the
Knurled belt motor has been driven for specified time.
[MJ-1029]
P. 8-130
CF10 Undefined error code processing: If the engine of the
equipment judges that a code (command) other than the
defined error codes is sent from the finisher, it regards
this as a CF10 error.
P. 8-130
CF70 New toner transport motor abnormality: The new toner
transport motor does not run normally when new toner is
supplied.
P. 8-133
CF80 Hopper motor lockup: The hopper motor does not run
normally when the power is ON or the copying is started. P. 8-133
F070 Communication
related service call Communication error between System-CPU and Engine- CPU P. 8-106
F090 Circuit related
service call SRAM abnormality on SYS board P. 8-133
F100_0 Other service call HDD format error: Operation of HDD key data fails. P. 8-134
F100_1 HDD format error: Encryption key data of either the SYS
board or the SRAM board are damaged. P. 8-134
F100_2 HDD format error: Encryption key data of both the SYS
board and the SRAM board are damaged. P. 8-135
F101_0 HDD connection error (HDD connection cannot be
detected.) P. 8-136
F101_1 Root partition mount error (HDD formatting fails.): The
HDD cannot be connected (mounted) caused by damage
to the areas in which the program is mainly stored.
P. 8-136
F101_2 Partition mount error: The HDD cannot be connected
(mounted) caused by damage to areas other than those
described in the F101_1 and F101_4 to F101_9 errors.
P. 8-136
F101_3 Partition mount error: The HDD cannot be connected
(mounted) caused by damage to areas other than those
described in the F101_1 and F101_4 to F101_9 errors.
P. 8-136
F101_4 Partition mount error: The HDD cannot be connected
(mounted) caused by damage to the “/work” partition P. 8-137
F101_5 Partition mount error: The HDD cannot be connected
(mounted) caused by damage to the “/registration”
partition.
P. 8-138
F101_6 Partition mount error: The HDD cannot be connected
(mounted) caused by damage to the “/backup” partition. P. 8-139
F101_7 Partition mount error: The HDD cannot be connected
(mounted) caused by damage to the “/imagedata”
partition.
P. 8-140
F101_8 Partition mount error: The HDD cannot be connected
(mounted) caused by damage to the “/storage” partition. P. 8-141
F101_9 Partition mount error: The HDD cannot be connected
(mounted) caused by damage to the “/encryption”
partition.
P. 8-142
F102 HDD boot error: HDD does not become ready for booting. P. 8-143
F103 HDD data transfer time-out: Data reading or writing is not
executed in a specified period of time. P. 8-143
F104 HDD data error: Abnormality is detected in the data of the
HDD. P. 8-143
F105 Other HDD errors P. 8-143
F106_0 ADI-HDD error: Illegal disk replacement detected (ADI-
HDD Exchange to SATA-HDD). P. 8-143
F106_1 ADI-HDD error: HDD type detection error P. 8-144
F106_2 ADI-HDD error: ADI encryption key download operation
error P. 8-144
F106_3 ADI-HDD error: ADI authentication Admin Password
generation error P. 8-145
F106_4 ADI-HDD error: Authentication random number
generation error P. 8-145
Error code Classification Contents Troubleshooting

e-STUDIO556/656/756/856/557/657/757/857 © 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved
ERROR CODE AND TROUBLESHOOTING
8 - 18
F106_5 Other service call ADI-HDD error: Authentication data transmission error P. 8-145
F106_6 ADI-HDD error: Error caused by reason other than
F106_0 to 5 errors. P. 8-146
F106_7 ADI-HDD error: Error caused by reason other than
F106_0 to 5 errors. P. 8-146
F106_8 ADI-HDD error: Error caused by reason other than
F106_0 to 5 errors. P. 8-146
F106_10 ADI-HDD error: Error caused by reason other than
F106_0 to 5 errors. P. 8-146
F106_UND
EF ADI-HDD error: Error caused by reason other than F106_0 to 5 errors. P. 8-146
F109_0 Key consistency error: Consistency check operation
error. P. 8-146
F109_1 Key consistency error: SRAM encryption AES key data
damage. P. 8-147
F109_2 Key consistency error: Signature Check public key
damage. P. 8-147
F109_3 Other service call Key consistency error: HDD encryption parameter
damage. P. 8-148
F109_4 Key consistency error: license data damage. P. 8-149
F109_5 Key consistency error: Encryption key for ADI-HDD is
damaged. P. 8-150
F109_6 Key consistency error: Administrator password error for
ADI-HDD authentication. P. 8-151
F110 Communication
related service call Communication error between System-CPU and Scanner-CPU P. 8-106
F111 Scanner response abnormality P. 8-106
F120 Other service call Database abnormality: Databases do not run normally. P. 8-152
F121 Database abnormality (user information management
database) P. 8-152
F122 Database abnormality (Message/Job log management
database) P. 8-153
F124 Database abnormality: Database is not operating
normally. (Language management database) P. 8-153
F130 Invalid MAC address P. 8-153
F131 Error due to damage to filtering setting file P. 8-154
F140 ASIC format error: ASIC formatting fails or memory
acquiring fails when software is formatted P. 8-154
F200 Data overwrite option (GP-1070) disabled P. 8-154
F350 Circuit related
service call SLG board abnormality (e-STUDIO556/656/756/856) SYS board abnormality (e-STUDIO557/657/757/857) P. 8-155
F400 SYS board cooling fan abnormality P. 8-155
F500 Other service call HD partition damage P. 8-156
F510 Application start error P. 8-156
F520 Operating system start error P. 8-156
F521 Integrity check error P. 8-156
F550 Encryption partition error P. 8-157
F600 Software update error P. 8-157
F700 Overwrite error P. 8-157
F800 Date error P. 8-157
F900 Model information error P. 8-158
F901 Engine speed error - The speed information of the LGC
board is damaged. P. 8-159
F901_1 Engine speed error - The speed information of the LGC
board is damaged. P. 8-159
Error code Classification Contents Troubleshooting

8
© 2011 - 2014 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856/557/657/757/857
ERROR CODE AND TROUBLESHOOTING
8 - 19
8.2.3 Error in Internet FAX / Scanning Function
1. Internet FAX related error
(When GM-1250/4180 or GM-2270 is installed)
Error code Contents Troubleshooting
1C10 System access abnormality P. 8-160
1C11 Insufficient memory P. 8-160
1C12 Message reception error P. 8-160
1C13 Message transmission error P. 8-160
1C14 Invalid parameter P. 8-161
1C15 Exceeding file capacity P. 8-161
1C20 System management module access abnormality P. 8-161
1C21 Job control module access abnormality P. 8-161
1C22 Job control module access abnormality P. 8-161
1C30 Directory creation failure P. 8-161
1C31 File creation failure P. 8-161
1C32 File deletion failure P. 8-160
1C33 File access failure P. 8-161
1C40 Image conversion abnormality P. 8-161
1C60 HDD full failure during processing P. 8-162
1C61 Address Book reading failure P. 8-162
1C62 Memory acquiring failure P. 8-162
1C63 Terminal IP address unset P. 8-162
1C64 Terminal mail address unset P. 8-163
1C65 SMTP address unset P. 8-163
1C66 Server time-out error P. 8-163
1C69 SMTP server connection error P. 8-163
1C6A HOST NAME error P. 8-164
1C6B Terminal mail address error P. 8-164
1C6C Destination mail address error P. 8-164
1C6D System error P. 8-163
1C70 SMTP client OFF P. 8-164
1C71 SMTP authentication error P. 8-164
1C72 POP before SMTP error P. 8-165
1C80 Internet FAX transmission failure when processing E-mail job received P. 8-165
1C81 Onramp Gateway transmission failure P. 8-165
1C82 Internet FAX transmission failure when processing FAX job received P. 8-165
1CC0 Job canceling -
1CC1 Power failure P. 8-165