Toshiba M645-S4080 User manual

Toshiba Personal Computer
Satellite
Maintenance Manual
TOSHIBA CORPORATION
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Satellite M640/ProM640 Series Maintenance Manual ii
Copyright
© 2010 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of Toshiba. No
patent liability is assumed with respect to the use of the information contained herein.
Toshiba Personal Computer Satellite Maintenance Manual
First edition April.2010
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy.
The included set of instructions and descriptions are accurate for the Satellite Series at the
time of this manual's production. However, succeeding computers and manuals are subject
to change without notice. Therefore, Toshiba assumes no liability for damages incurred
directly or indirectly from errors, omissions, or discrepancies between any succeeding
product and this manual.
Trademarks
IBM is a registered trademark, and OS/2 and PS/2 are trademarks of IBM Corporation.
Microsoft, MS-DOS, Windows, DirectSound and DirectMusic are registered trademarks of
Microsoft Corporation.
Intel and Pentium are registered trademarks, and SpeedStep is a trademark of Intel
Corporation.
Sound Blaster is a registered trademark of Creative Technology Ltd.
Centronics is a registered trademark of Centronics Data Computer Corporation.
Photo CD is a trademark of Eastman Kodak.
All other properties are trademarks or registered trademarks of their respective holders.
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Satellite M640/ProM640 Series Maintenance Manual iii
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer Satellite, referred to as the Satellite Series in this manual.
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.
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Satellite M640/ProM640 Series Maintenance Manual iv
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Satellite Series system unit and
each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of
the FRUs.
Appendices The appendices describe the following:
Handling the LCD module
Board layout
Pin assignments
Keyboard scan/character codes
Key layout
Screw torque list
Reliability
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification, acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
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Satellite M640/ProM640 Series Maintenance Manual v
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the typeface
below:
Format complete
System transferred
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Satellite M640/ProM640 Series Maintenance Manual vi
Table of Contents
Chapter 1Hardware Overview
1.1 Features .................................................................................................................. 1-1
1.2 2.5-inch HDD....................................................................................................... 1-11
1.3 DVD Super Multi (+-R Double Layer) ................................................................ 1-12
1.4 BD-RE and BD-Combo drives............................................................................. 1-13
1.5 Power Supply ....................................................................................................... 1-15
1.6 Batteries................................................................................................................ 1-17
1.6.1 Main Battery ......................................................................................... 1-17
1.6.2 Battery Charging Control ..................................................................... 1-17
1.6.3 RTC Battery.......................................................................................... 1-18
Chapter 2Troubleshooting Procedures
2.1Troubleshooting Introduction..............................................................................................3
2.2Troubleshooting Flowchart .................................................................................................4
2.3Power Supply Troubleshooting...........................................................................................9
2.4Display Troubleshooting...................................................................................................14
2.5Keyboard Troubleshooting................................................................................................17
2.6External USB Devices Troubleshooting ...........................................................................19
2.7Touch Pad Troubleshooting ..............................................................................................21
2.8Speaker Troubleshooting...................................................................................................23
2.9Optical Drive Troubleshooting..........................................................................................25
2.10Modem Troubleshooting...................................................................................................28
2.11Express card Troubleshooting...........................................................................................30
2.12Wireless LAN Troubleshooting ........................................................................................32
2.13Camera Troubleshooting...................................................................................................34
2.14Bluetooth Troubleshooting................................................................................................36
2.15 Bridge Media Slot Troubleshooting..................................................................................38
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2.16HDD/SSD Troubleshooting..................................................................................................... 40
2.17CRT Troubleshooting .............................................................................................................. 42
2.18HDMI Troubleshooting ........................................................................................................... 44
2.19MIC Troubleshooting............................................................................................................... 46
2.20Finger printer troubleshooting ................................................................................................. 48
2.21E-SATA Troubleshooting........................................................................................................ 50
2.223D Sensor Troubleshooting ..................................................................................................... 52
2.23Sleep & Charge Troubleshooting............................................................................................. 54
2.24Sleep & Play music Troubleshooting ...................................................................................... 56
2.25 3G Troubleshooting................................................................................................................. 58
2.26 LAN Troubleshooting.............................................................................................................. 61
2.27 Ambient Light Sensor Troubleshooting................................................................................... 63
2.28 Wimax Troubleshooting .......................................................................................................... 65
Chapter 3Tests and Diagnostics
3.1 The Diagnostic Test............................................................................................................................3
3.2 Executing the Diagnostic Test............................................................................................................4
3.3 Display Configuration.........................................................................................................................7
3.4 Audio sound test .................................................................................................................................8
3.5 Fan ON/OFF/Speed Test...................................................................................................................11
3.6 Main Battery Charge Test.................................................................................................................13
3.7 FDD Test...........................................................................................................................................15
3.8 Memory check ..................................................................................................................................16
3.9 Keyboard Test...................................................................................................................................19
3.10 Mouse (Pad) Test............................................................................................................................21
3.11 LCD Pixels Mode Test....................................................................................................................22
3.12 Magnetic Switch Test .....................................................................................................................23
3.13 LAN Test ........................................................................................................................................25
3.14 RTC Test.........................................................................................................................................27
3.15 BUTTON TEST..............................................................................................................................28
3.16 1st HDD Test ..................................................................................................................................30
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Satellite M640/ProM640 Series Maintenance Manual viii
3.17 Read DMI...................................................................................................................................32
3.18 Write DMI..................................................................................................................................33
3.19 3D Sensor Test...........................................................................................................................35
3.20 TP TYPE R/W TEST.................................................................................................................39
3.21 EE--PROM Setting.....................................................................................................................42
3.22 Toshiba Logo set........................................................................................................................46
3.23 Dynabook Logo set....................................................................................................................48
Chapter 4 Replacement Procedures
Figure 4.1 Removing the battery pack................................................................................. 4-8
Figure 4.3 Removing the memory from the laptop..................................................... 4-11
Figure 4.4 Removing the HDD door.................................................................................. 4-13
Figure 4.5 Removing the HDD pack from the HDD bay .................................................. 4-14
Figure 4.6 Removing the HDD aluminum foil ................................................................. 4-15
Figure 4.7 Removing the WLAN card............................................................................... 4-17
Figure 4.8 Removing the WWAN card ............................................................................... 4-19
Figure 4.9 Removing the Tray-load ODD........................................................................... 4-21
Figure 4.10 Removing the ODD bracket from the Tray-load ODD.................................... 4-22
Figure 4.11 Hooks on the inside of the Tray-load ODD bezel ............................................ 4-23
Figure 4.12 Removing the keyboard screws and pushing the keyboard free ...................... 4-24
Figure 4.13 Lifting the keyboard ......................................................................................... 4-25
Figure 4.14 Disconnecting the keyboard FPC..................................................................... 4-26
Figure 4.15 Disconnecting the keyboard backlight FFC..................................................... 4-27
Figure 4.16 Removing logic upper asembly screws from the bottom of the laptop............ 4-28
Figure 4.17 Removing four logic upper assembly screws and disconnecting four cables .. 4-29
Figure 4.18 Removing the logic upper assembly from the laptop....................................... 4-30
Figure 4.19 Removing the speakers..................................................................................... 4-32
Figure 4.20 Removing the logo board ................................................................................. 4-33
Figure 4.21 Removing the touch pad light bar .................................................................... 4-35
Figure 4.22 Disconnecting the touch pad switch board FFC and finger print board FFC... 4-36
Figure 4.23 Removing the Bluetooth module...................................................................... 4-37
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Satellite M640/ProM640 Series Maintenance Manual ix
Figure 4.24 Disconnecting the Bluetooth cable................................................................... 4-38
Figure 4.25 Disconnecting the power membrane FFC........................................................ 4-39
Figure 4.26 Removing the motherboard from the logic lower assembly ............................ 4-40
Figure 4.27 Removing the thermal fan screw...................................................................... 4-41
Figure 4.28 Removing the Thermal Module spring screws................................................. 4-42
Figure 4.29 Removing the Thermal Module spring screws................................................. 4-43
Figure 4.30 Removing the CPU........................................................................................... 4-44
Figure 4.31 Reapplying the Shinetsu 7762 grease on the thermal module and removing any
release papers .................................................................................................................... 4-46
Figure 4.32 Removing the Slot-load ODD........................................................................ 4-47
Figure 4.33 Disassembling the Slot-load ODD.................................................................. 4-48
Figure 4.34 Removing the membrane power board........................................................... 4-50
Figure 4.35 Removing the display assembly ..................................................................... 4-51
Figure 4.36 Removing the LCD bezel screws ................................................................... 4-53
Figure 4.37 Prying up the LCD bezel ................................................................................ 4-54
Figure 4.38 Unhooking the hinge caps from the LCD hinges ........................................... 4-55
Figure 4.39 Removing the LCD module from the LCD cover assembly .......................... 4-56
Figure 4.40 Disconnecting the camera cable from the camera.......................................... 4-57
Figure 4.41 Removing the LCD hinges from the LCD panel............................................ 4-58
Figure 4.42 Removing the LVDS cable from the LCD panel ........................................... 4-59
Figure 4.43 Installing the LCD hinges............................................................................... 4-60
Figure 4.44 Removing the camera module ....................................................................... 4-61
Figure 4.45 Removing the antennas from the LCD cover assembly ................................. 4-62
Appendices
Appendix A Handling the LCD Module ..........................................................................................A-1
Appendix B Board Layout ...............................................................................................................B-1
Appendix C Pin Assignments........................................................................................................... C-1
Appendix D Keyboard Scan/Character Codes .................................................................................D-1
Appendix E Key Layout................................................................................................................... E-1
Appendix F Series Screw Torque List..............................................................................................F-1
Appendix G Reliability.....................................................................................................................G-1
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Chapter 1
Hardware Overview
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1 Hardware Overview
Satellite M640/Pro M640 Maintenance Manual 1-ii
Chapter 1 Contents
1.1 Features ..................................................................................................................1-1
1.2 2.5-inch HDD.......................................................................................................1-11
1.3 DVD Super Multi (+-R Double Layer)................................................................1-12
1.4 BD-RE and BD-Combo drives.............................................................................1-13
1.5 Power Supply .......................................................................................................1-15
1.6 Batteries................................................................................................................1-17
1.6.1 Main Battery.........................................................................................1-17
1.6.2 Battery Charging Control .....................................................................1-17
1.6.3 RTC Battery..........................................................................................1-18
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Satellite M640/Pro M640 Maintenance Manual 1-iii
Figures
Figure 1-1A ID Parts Description Placement Part A..........................................................1-6
Figure 1-2 SATA HDD .................................................................................................1-11
Figure 1-3 DVD Super Multi Drive ..............................................................................1-12
Figure 1-4 BD-RE or BD-Combo drive (depending on the model)..............................1-13
Tables
Table 1-1 HDD Specifications.....................................................................................1-11
Table 1-2 DVD Super Multi Drive Specifications.......................................................1-12
Table 1-3 Blu-ray Disc Drive specifications................................................................1-14
Table 1-4 Quick/Normal Charging Time.....................................................................1-17
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1.1 Features 1 Hardware Overview
Satellite M600/M640/M645/M647 Maintenance Manual 1-1
1.1 Features
The Toshiba Satellite M600/M640/M645/M647 Series computer is a full-size PC notebook
based on a Dual Core Processor, providing high-speed processing capabilities and advanced
features. The computer employs a lithium ion battery that allows it to operate without a DC-in
connection for extended periods of time. The display uses a 14 inch TFT LCD panel. The PGA
socket supports BTO for the CPU so that the system can be designed to suit the customer’s needs.
The computer has the following features:
Processor (BTO)
The computer is equipped with the following Intel®processor:
Intel®Arrandale Processor
Memory (BTO)
The computer has two SODIMM slots that come standard with 1GB, 2GB or 4GB BTO to
meet various memory requirements. It can incorporate up to 8 GB of main memory. It
supports DDR3 at 800MHz/1066MHz, depending on the CPU.
Battery Pack
The computer is powered by one rechargeable and removable lithium ion battery pack. The
capacity is either 6-cell or 12-cell, depending on the model of the computer. The computer
also offers a high capacity 6-cell battery (BTO).
Hard Disk Drive (HDD) (BTO)
The computer accommodates one 9.5 mm HDD with the following storage options:
y250/320/500/640GB SATA (5,400rpm)
y320/500GB SATA (7,200rpm)
y64GB/128/256/512GB TOSHIBA solid-state drive (SSD) in the future
ODD (BTO)
y12.7mm height DVD Super Multi drive (supporting DVD-R / -RW / +R / +RW / -RAM
/ -RDL / +RDL / CD-R / CD-RW) Double Layer with Labelflash
y12.7mm height BD-Combo drive (supporting BD/DVD/CD/ DVD-R / -RW / +R / +RW
/ -RAM / -RDL / +RDL / CD-R / CD-RW)
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y12.7mm height BD-RE drive (supporting BD/DVD/CD/BD-R/BD-RE/ DVD-R / -RW /
+R / +RW / -RAM / -RDL / +RDL / CD-R / CD-RW)
Display (BTO)
The computer display features the following LCD panel:
y14"W 1366 x 768: color TFT/HD
Graphics (BTO)
Intel®5 Series Chipset model integrated graphics display
Nvidia N11P-LP1, N11M-OP1, N11P-LP2, N11M-GE2 for external graphics support
( DDR3, 512MB/1GB/2GB)
Keyboard (BTO)
The computer is equipped with an illuminated Toshiba 2010 A4 keyboard with 86/87 keys,
including keyboard overlays to provide all the features of the 104-key enhanced keyboard.
It is a Windows 7 compliant keyboard featuring a Windows key and application keys.
Pointing Device
The integrated Wide Touch Pad and two control buttons in the palm rest allow for control
of the on-screen pointer and supports functions such as multi-touch touchpad gestures and
window scrolling. The device also features a touchpad on/off button and an LED light bar.
External Monitor Port
Dual external monitor functionality is supported by the VGA port and HDMI port.
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Satellite M600/M640/M645/M647 Maintenance Manual 1-3
Universal Serial Bus (USB) Ports
The computer has three USB 2.0 ports. It is supported to daisy-chain a maximum of 127
USB devices. The serial data transfer rate is 480 Mbps or 12 Mbps and 1.5 Mbps. These
ports support PnP installation and hot plugging.
eSATA/USB Combo Port
The external eSATA/USB combo port executes high-speed data transfers to external
devices and now supports shielded cable lengths of up to 2 meters outside the computer.
The port also complies with the USB 2.0 standard and supports Sleep and Charge
functionality.
Express Card Slot
The internal Express Card slot is a universal slot. This slot supports ExpressCard34 and the
slot is covered with a dummy card. It also supports USB/PCI Express signals.
Bridge Media Slot
This slot allows you to insert SD, MiniSD/ MicroSD (through adapter), Memory
Stick/Memory Stick Duo (through adaptor), Memory Stick Pro/Memory Stick Pro Duo
(through adaptor), xD and MMC memory cards. It supports High-speed SD, SDHC and
SDXC. An I/O port heel cover is needed. This model does not support CF or Smart Media
cards.
Sound system
The integrated sound system provides support for the computer’s internal speakers and
microphone, also allowing an external microphone and headphones to be connected via the
appropriate jacks. It is composed of two Harman/Kardon OdysseyII 8cc internal speakers,
an internal microphone (equipped with echo cancellation) as well as standard MIC-IN.
Internal Camera (BTO)
The internal camera supports 1.3M pixels without Auto Macro and comes with a blue LED
indicator. (The internal camera is BTO with the internal microphone). The camera is not a
rotation type.
HDMI Out Port (BTO)
The HDMI out port complies with the HDMI 1.3 specification and the HDMI-CEC
standard. The port can connect with a Type C connector HDMI cable. The port can also
connect a Type A connector HDMI cable by using a Type A-to-Type C cable. The port
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Satellite M600/M640/M645/M647 Maintenance Manual 1-4
supports sending and receiving of SD and HD video/audio and control signals.
Headphones/Line out Jack
This jack connects digital speakers or stereo headphones (16 ohm minimum). When
connected to digital speakers or headphones, the internal speaker is automatically disabled.
Microphone/ Line-in Jack
A 3.5mm mini microphone jack enables connection of a three-conductor microphone for
monaural input and also enables the connection of a stereo device for audio input. The
Sleep and Music function enables audio playback from a connected audio device even when
the computer is in Sleep or Hibernation mode.
LAN (BTO)
The computer has built-in support for 10M/100M Ethernet LAN (10/100 megabits per
second, 10/100BASE-T) or Gigabit Ethernet LAN (1000 megabits per second, 1000BASE-
T). It employs RTL8105E for 10M/100Mbit LAN or RTL8111E for Gigabit LAN. It is pre-
installed as a standard device in some markets.
Wireless LAN (BTO)
Some computers in this series are equipped with a Wireless LAN card. This WLAN module
may come in with the following types (depending on the model):
Realtek 802.11 b/g/n 8188CE (1x1)
Realtek 802.11 b/g 8191SE (1x2)
Atheros 802.11 b/g/n HB95 (1x1)
Intel 802.11 a/b/g, a/b/n PumaPeak (2x2)
Broadcom 802.11 b/g/n, b/g 4313 (WLAN/BT) w/Bluetooth V3.0+HS
Internal Modem (BTO)
Some models are equipped with an integrated modem. The integrated modem provides
capability for data and fax communications that support the V.90 (V.92) standards and
includes a modem jack for connection to the telephone line. Please note that both the V.90
and V.92 standards are only supported in the USA, Canada, United Kingdom, France,
Germany and Australia - only the V.90 standard is supported in other regions. You should
also be aware that the speed of data and fax transfer will depend on the analog telephone
line conditions. The integrated model is only installed as a standard device in some markets.
This internal modem comes with MDC 1.5 solution (Azalia interface).
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1.1 Features 1 Hardware Overview
Satellite M600/M640/M645/M647 Maintenance Manual 1-5
Bluetooth (BTO)
Some computers in this series offer Bluetooth wireless communication functionality, which
eliminates the need for cables between electronic devices such as computers and printers.
When implemented, Bluetooth provides a fast, reliable and secure means to achieve
wireless communication in a small space. This module is Version 2.1 + EDR (Antenna on
Module type).
Fingerprint Sensor (BTO)
The computer has a fingerprint utility installed for the purpose of enrolling and recognizing
fingerprints. By enrolling the ID and password to the fingerprint authentication device, it is
no longer necessary to input the password from the keyboard. The Fingerprint sensor is
located at the center of the Touch Pad panel and is an Authentec AES1660.
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1 Hardware Overview 1.1 Features
Satellite M600/M640/M645/M647 Maintenance Manual 1-6
Figure 1-1A shows the computer and its system unit configuration.
Figure 1-1A ID Parts Description Placement Part A
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Satellite M600/M640/M645/M647 Maintenance Manual 1-7
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Satellite M600/M640/M645/M647 Maintenance Manual 1-8
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