Toshiba Portege Z830 User manual

[CONFIDENTIAL]
Toshiba Personal Computer
PORTEGE Z830 Satellite Z830
Maintenance Manual
First edition October 2011
TOSHIBA CORPORATION
File Number 960-883

ii PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]
Copyright
© 2011 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of Toshiba. No patent
liability is assumed with respect to the use of the information contained herein.
Toshiba Personal Computes satellite PORTEGE Z830 Satellite Z830 Series Maintenance
Manual
First edition October 2011
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the PORTEGE Z830 Satellite Z830
Series at the time of this manual's production. However, succeeding computers and manuals
are subject to change without notice. Therefore, Toshiba assumes no liability for damages
incurred directly or indirectly from errors, omissions, or discrepancies between any
succeeding product and this manual.
Trademarks
IBM is a registered trademark and IBM PC is a trademark of International Business
Machines Corporation.
Intel, Intel SpeedStep, Intel Core, Celeron and Centrino are trademarks or registered
trademarks of Intel Corporation.
Windows, Microsoft and Windows Vista are either registered trademarks or trademarks of
Microsoft Corporation.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.
InterVideo and WinDVD are registered trademarks of InterVideo Inc.
Photo CD is a trademark of Eastman Kodak.
i.LINK is trademark and registered trademark of Sony Corporation.
Other trademarks and registered trademarks not listed above may be used in this manual.

PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] iii
Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer satellite PORTEGE Z830 Satellite Z830 Series Maintenance
Manual (960-883) Series
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.

iv PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]
The manual is divided into the following parts:
Chapter 1 Hardware Overview describes the Qosmio F60 Series system unit and
each FRU.
Chapter 2 Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.
Chapter 3 Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.
Chapter 4 Replacement Procedures describes the removal and replacement of the
FRUs.
Appendices The appendices describe the following:
Handling the LCD module
Board layout
Pin assignments
Keyboard scan/character codes
Key layout
Wiring diagrams
BIOS rewrite procedures
EC/KBC rewrite procedures
Reliability

PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] v
Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the type face
below:
Format complete
System transferred

vi PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]
Table of Contents
Chapter 1 Hardware Overview
1.1 Features......................................................................................................................... 5
1.2 System Unit Block Diagram....................................................................................... 11
1.3 3.5-inch Floppy Disk Drive (USB External) .............................................................. 16
1.4 mSATA SSD............................................................................................................... 17
1.5 Keyboard..................................................................................................................... 18
1.6 TFT Color Display...................................................................................................... 19
1.6.1 LCD Module............................................................................................................... 19
1.7 Power Supply.............................................................................................................. 20
1.8 Batteries ...................................................................................................................... 22
1.8.1 Main Battery ............................................................................................................... 22
1.8.2 Battery Charging Control............................................................................................ 23
1.8.3 RTC battery................................................................................................................. 24
1.9 AC Adapter................................................................................................................. 25

PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] vii
Chapter 2 Troubleshooting Procedures
2.1 Troubleshooting.........................................................................................................2-6
2.2 Troubleshooting Flowchart........................................................................................2-8
2.3 Power Supply Troubleshooting................................................................................2-13
2.3.1 Procedure 1 Power Status Check.............................................................................2-13
2.3.2 Procedure 2 Error Code Check................................................................................2-15
2.3.3 Procedure 3 Connection Check................................................................................2-20
2.3.4 Procedure 4 Charging Check...................................................................................2-21
2.3.5 Procedure 5 Replacement Check.............................................................................2-21
2.4 System Board Troubleshooting................................................................................2-22
2.4.1 Procedure 1 Message Check....................................................................................2-23
2.4.2 Procedure 2 Debugging Port Check.........................................................................2-25
2.4.3 Procedure 3 Diagnostic Test Program Execution Check.........................................2-31
2.4.4 Procedure 4 Replacement Check.............................................................................2-31
2.5 USB FDD Troubleshooting .....................................................................................2-32
2.5.1 Procedure 1 FDD Head Cleaning Check.................................................................2-32
2.5.2 Procedure 2 Diagnostic Test Program Execution Check.........................................2-33
2.5.3 Procedure 3 Connector Check and Replacement Check..........................................2-34
2.6 mSATA SSD Troubleshooting................................................................................2-36
2.6.1 Procedure 1 Partition Check (Not Used) .................................................................2-36
2.6.2 Procedure 2 Message Check....................................................................................2-37
2.6.3 Procedure 3 Format Check (Not Used)....................................................................2-38
2.6.4 Procedure 4 Diagnostic Test Program Execution Check.........................................2-39
2.6.5 Procedure 5 Connector Check and Replacement Check..........................................2-40
2.7 Keyboard Troubleshooting ......................................................................................2-41
2.7.1 Procedure 1 Diagnostic Test Program （and Windows）Execution Check...........2-41
2.7.2 Procedure 2 Connector Check and Replacement Check..........................................2-41
2.8 Touch pad Troubleshooting.....................................................................................2-43
2.8.1 Procedure 1 Diagnostic Test Program Execution Check.........................................2-43
2.8.2 Procedure 2 Connector Check and Replacement Check..........................................2-43
2.9 Display Troubleshooting..........................................................................................2-45

viii PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]
2.10 LAN Troubleshooting..............................................................................................2-47
2.10.1 Procedure 1 Diagnostic Test Program Execution Check.........................................2-47
2.10.2 Procedure 2 Connector Check and Replacement Check..........................................2-47
2.11 Wireless LAN or Wireless LAN +Bluetooth Troubleshooting ...............................2-49
2.11.1 Procedure 1 Transmitting-Receiving Check...........................................................2-49
2.11.2 Procedure 2 Antennas' Connection Check..............................................................2-49
2.11.3 Procedure 3 Replacement Check............................................................................2-50
2.12 Sound Troubleshooting............................................................................................2-51
2.12.1 Procedure 1 Diagnostic Test Program Execution Check.........................................2-51
2.12.2 Procedure 2 Connector Check .................................................................................2-51
2.12.3 Procedure 3 Replacement Check.............................................................................2-52
2.13 SD Card Slot Troubleshooting.................................................................................2-53
2.13.1 Procedure 1 Check on Windows OS........................................................................2-53
2.13.2 Procedure 2 Connector Check and Replacement Check..........................................2-53
2.14 Fingerprint sensor Troubleshooting.........................................................................2-54
2.15 Web camera Troubleshooting..................................................................................2-59
2.15.1 Procedure 1 Check on Windows OS........................................................................2-59
2.15.2 Procedure 2 Connector Check and Replacement Check..........................................2-59
2.16 3G Troubleshooting .................................................................................................2-61
2.17 HDMI Troubleshooting ...........................................................................................2-63
2.17.1 Procedure 1 Check on HDMI TV............................................................................2-63

PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] ix
Chapter 3 Tests and Diagnostics
3.1 The Diagnostic Test...................................................................................................3-7
3.1.1 Diagnostics menu.......................................................................................................3-7
3.1.2 H/W (Hardware) initial information setting tool.......................................................3-9
3.1.3 Heatrun test program..................................................................................................3-9
3.2 Executing the Diagnostic Test.................................................................................3-10
3.2.1 Diagnostics menu (T&D).........................................................................................3-13
3.2.2 H/W initial information setting tool.........................................................................3-16
3.2.3 Heatrun test program................................................................................................3-16
3.3 Setting of the hardware configuration .....................................................................3-17
3.4 Heatrun Test.............................................................................................................3-19
3.5 Subtest Names..........................................................................................................3-20
3.6 System Test..............................................................................................................3-22
3.7 Keyboard Test..........................................................................................................3-25
3.8 Display Test.............................................................................................................3-26
3.9 Floppy Disk Test......................................................................................................3-29
3.10 Printer Test...............................................................................................................3-31
3.11 Async Test ...............................................................................................................3-33
3.12 Hard Disk Test.........................................................................................................3-34
3.14 Real Timer Test........................................................................................................3-37
3.15 NDP Test..................................................................................................................3-39
3.16 Expansion Test.........................................................................................................3-40
3.17 CD-ROM/DVD-ROM Test .....................................................................................3-42
3.18 Error Code and Error Status Names.........................................................................3-43
3.19 Hard Disk Test Detail Status ...................................................................................3-46
3.20 ONLY ONE TEST...................................................................................................3-48
3.20.1 Program Description................................................................................................3-48
3.20.2 Operations................................................................................................................3-48
3.21 Head Cleaning..........................................................................................................3-56
3.21.1 Function Description................................................................................................3-56
3.21.2 Operations................................................................................................................3-56
3.22 Log Utilities.............................................................................................................3-57

x PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]
3.22.1 Function Description................................................................................................3-57
3.22.2 Operations................................................................................................................3-58
3.23 Running Test............................................................................................................3-59
3.23.1 Function Description................................................................................................3-59
3.23.2 Operations................................................................................................................3-59
3.24 Floppy Disk Drive Utilities......................................................................................3-60
3.24.1 Function Description................................................................................................3-60
3.24.2 Operations................................................................................................................3-61
3.25 System Configuration ..............................................................................................3-65
3.25.1 Function Description................................................................................................3-65
3.25.2 Operations................................................................................................................3-66
3.26 Wireless LAN Test Program (Atheros) ...................................................................3-67
3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC)...............3-69
3.28 Wireless LAN Test Program on DUT PC (Intel-made)...........................................3-74
3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program ..................................................3-78
3.29.1 LAN test...................................................................................................................3-78
3.29.2 Modem test : (Not Used)..........................................................................................3-81
3.29.3 Bluetooth test...........................................................................................................3-82
3.29.4 IEEE1394 test (Not Used) .......................................................................................3-84
3.30 Sound Test program.................................................................................................3-85
3.31 SETUP .....................................................................................................................3-86
3.31.1 Function Description................................................................................................3-86
3.31.2 Accessing the SETUP Program...............................................................................3-89
3.32 Maintenance (WinPE&FreeDos) Test Program Operation .....................................3-94
3.32.1 . Outline....................................................................................................................3-94
3.32.2 Outline of Specification...........................................................................................3-94
3.33 . Starting TOSHIBA Test & Diagnostic..................................................................3-95
3.33.1 Starting from CD......................................................................................................3-95
3.34 . Windows PE T&D.................................................................................................3-97
3.34.1 Equipment Configuration for Test...........................................................................3-97
3.34.2 Starting T&D ...........................................................................................................3-98
3.34.3 System Information Menu .......................................................................................3-99
3.34.4 Test Menu ..............................................................................................................3-103

PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] xi
3.34.5 System Utility Menu..............................................................................................3-110
3.34.6 Details of Each Test Function................................................................................3-116
3.35 DOS T&D..............................................................................................................3-143
3.35.1 Configuration of Test Equipment ..........................................................................3-143
3.35.2 How to start T&D ..................................................................................................3-146
3.35.3 Test Operating Procedure ......................................................................................3-150
3.35.4 Error Code Status...................................................................................................3-152
3.35.5 Task Function.........................................................................................................3-154
3.35.6 Detail of Each Test Function .................................................................................3-157
3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information.......3-171
3.36.1 Details of HTML Log File.....................................................................................3-171
3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information.......3-174
3.37.1 Outline....................................................................................................................3-174
3.37.2 Notices and Restrictions (Win PE T&D)...............................................................3-174
3.37.3 Notices and Restrictions (Freedos)........................................................................3-175
Chapter 4 Replacement Procedures
4.1 Overview......................................................................................................................... 4-1
4.2 Bridge media (SD Card/MultiMedia Card)/SIM card .................................................. 4-10
4.2.1 Bridge media .............................................................................................................. 4-10
4.2.2 SIM card..................................................................................................................... 4-11
4.3 Battery pack .................................................................................................................. 4-13
4.4 Memory module.............................................................................................................4-18
4.5 SSD................................................................................................................................ 4-20
4.6 RTC battery/LN board/3G card .................................................................................... 4-22
4.7 DC fan............................................................................................................................ 4-29
4.8 Fin ................................................................................................................................. 4-31
4.9 System board/Wireless LAN card ................................................................................ 4-33
4.10 Speaker........................................................................................................................ 4-39
4.11 Touch pad/Fingerprint sensor board .......................................................................... 4-41
4.12 Keyboard..................................................................................................................... 4-48
4.13 Cover assembly/LCD assembly.................................................................................. 4-51

xii PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL]
4.14 LCD.......................................................................................................................... 4-55
4.15 Wireless LAN antenna/3G antenna/Camera module............................................... 4-64
4.16 Hinge........................................................................................................................ 4-81
Appendices
Appendix A Handling the LCD Module ........................................................................... A-1
Appendix B Board Layout ................................................................................................ B-1
Appendix C Pin Assignments............................................................................................ C-1
Appendix D Keyboard Scan/Character Codes .................................................................. D-1
Appendix E Key Layout.....................................................................................................E-1
Appendix F Wiring Diagrams............................................................................................F-1
Appendix G BIOS rewrite Procedures..............................................................................G-1
Appendix H EC/KBC rewrite Procedures.........................................................................H-1
Appendix I Reliability........................................................................................................I-1

1 Hardware Overview
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-1
Chapter 1
Hardware Overview

1 Hardware Overview
1-2 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)

1 Hardware Overview
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-3
Chapter 1 Contents
Chapter 1 Hardware Overview......................................................................................... 1
1.1 Features......................................................................................................................... 5
1.2 System Unit Block Diagram....................................................................................... 11
1.3 3.5-inch Floppy Disk Drive (USB External) .............................................................. 16
1.4 mSATA SSD............................................................................................................... 17
1.5 Keyboard..................................................................................................................... 18
1.6 TFT Color Display...................................................................................................... 19
1.6.1 LCD Module.......................................................................................... 19
1.7 Power Supply.............................................................................................................. 20
1.8 Batteries ...................................................................................................................... 22
1.8.1 Main Battery.......................................................................................... 22
1.8.2 Battery Charging Control...................................................................... 23
1.8.3 RTC battery........................................................................................... 24
1.9 AC Adapter................................................................................................................. 25

1 Hardware Overview
1-4 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
Figures
Figure 1-1 Front of the computer............................................................................................. 9
Figure 1-2 System unit configurations................................................................................... 10
Figure 1-3 System unit block diagram................................................................................... 11
Figure 1-4 3.5-inch FDD (USB External).............................................................................. 16
Figure 1- 5 ｍSATA SSD....................................................................................................... 17
Figure 1- 6 Keyboard............................................................................................................. 18
Figure 1- 7 LCD module........................................................................................................ 19
Tables
Table 1-1 3.5-inch FDD specifications.................................................................................. 16
Table 1-2 ｍSATA SSD specifications ................................................................................ 17
Table 1-3 LCD module specifications................................................................................... 19
Table 1-4 Power supply output rating.................................................................................... 21
Table 1-5 Battery specifications ............................................................................................ 22
Table 1-6 Time required for charges ..................................................................................... 23
Table 1-7 Data preservation time........................................................................................... 24
Table 1-8 RTC battery charging/data preservation time ....................................................... 24
Table 1-9 AC adapter specifications...................................................................................... 25

1 Hardware Overview
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-5
1.1 Features
The Toshiba PORTEGE Z830 Satellite Z830 Series Personal Computer uses extensive Large
Scale Integration (LSI), and Complementary Metal-Oxide Semiconductor (CMOS)
technology extensively to provide compact size, minimum weight, low power usage and high
reliability. This computer incorporates the following features.
There some models and options. Refer to the Parts List for the configuration of each model
and options.
Microprocessor
The Toshiba PORTEGE Z830 Satellite Z830 Series computer is equipped with an
Intel®Processor.
The PC comes in with one of the following speeds:
Intel (Sanday Bridge DC 2+2 BGA ULV )
Core Frequency
System Bus Frequency L2 Cache Size Turbo number of cores / number of threads
1.80GB
ULV Core i7-2677M 1333MHz 4MB 2.9 0GHz 2/4
1.70GB
ULV Core i5-2557M 1333MHz 3MB 2.70 GHz 2/4
1.60GB
ULV Core i5-2467M 1333MHz 3MB 2.30GHz 2/4
1.40GB
ULV Core i3-2367M 1333MHz 3MB - 2/4
Memory
One DDR3-1333 SDRAM slots. Memory modules can be installed to provide a maximum
of 8GB. Memory modules are available in2048MB, 4096MB and 8192GB sizes.
Total memory size becomes the sum total of on-board memory (2GB or 4GB) and
memory module size.
The maximum size of a memory is set to 12GB.

1 Hardware Overview
1-6 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
Chipset
Toshiba PORTEGE Z830 Satellite Z830 Series computer is Equipped with Intel Cougar
Point QM67 (AMT model) or HM65 (Non-AMT model).
VGA Controller
The PC comes in with one of the following types:
The internal graphics controller in Intel Processor (Core i*) is used.
mSATA SSD
Some models are equipped with an mSATA type "Solid State Drive (SSD)" instead of a
hard disk drive.
64GB/128GB/
USB FDD
A 3.5-inch USB FDD accommodates 2HD (1.44MB) or 2DD (720KB) disks.
Display
The PC comes in with one of the following types:
33.8cm (13.3”) LCD screen, 16 million colors, configured with the following resolution:
HD, 1366 horizontal x 768 vertical pixels
Interface
To external monitor via - RGB connector and HDMI connector
Keyboard
The computer's keyboard layouts are compatible with a 104/105-key enhanced keyboard
- by pressing some keys in combination, all of the 104/105-key enhanced keyboard
functions can be performed on the computer.
Touch Pad
A Touch Pad and control buttons in the palm rest enable control of the on-screen pointer
and scrolling of windows.

1 Hardware Overview
PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883) [CONFIDENTIAL] 1-7
Batteries
The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC
battery (that backs up the Real Time Clock and CMOS memory.
Universal Serial Bus (USB2.0)
Two Universal Serial Bus ports, which comply to the USB 2.0 standard, are provided on
the right hand side of the computer.
Universal Serial Bus(USB 2.0 or 3.0) port
One Universal Serial Bus port, which complies to the USB 2.0 or 3.0 standard, is
provided on the left side of the computer.
The USB port type may vary depending on the model you purchased. The Port with blue
color is USB 3.0 port.
The USB 2.0 port is compliant with USB 2.0 standard and not compatible with USB 3.0
devices.
The USB 3.0 port is compliant with USB 3.0 standard and backward compatible with
USB 2.0 devices.
External monitor (RGB) port
This port provides 15-pin, analog VGA port. This port allows you to connect an external
monitor to the computer.
HDMI out port
HDMI out port can connect with Type A connector HDMI cable. HDMI cable can send
video and audio signals.
SD Media slot
This slot lets you insert an SD™/SDHC™ memory card, miniSD™/microSD™ Card,
and MultiMediaCard
Fingerprint sensor(Some models)
The computer is equipped with a fingerprint sensor and fingerprint authentication utility.
They enable only person who has registered his/her fingerprint to use the computer.

1 Hardware Overview
1-8 [CONFIDENTIAL] PORTEGE Z830 Satellite Z830 Series Maintenance Manual (960-883)
Sound system
The sound system is equipped with the following features:
Stereo speakers
Built-in microphone
Stereo headphone jack
External microphone jack
External Headphone jack
Internal LAN
The computer has built-in support for Ethernet LAN (10 megabits per second, 10BASE-
T), Fast Ethernet LAN (100 megabits per second, 100BASE-TX) and Gigabit Ethernet
LAN (1000 megabits per second, 1000BASE-T).
Wireless LAN
Some computers in this series are equipped with a Wireless LAN module that is
compatible with other LAN systems based on Direct Sequence Spread
Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies
with the IEEE 802.11 Standard.
Bluetooth
Some computers in this series have Bluetooth wireless communication function which
eliminates the need for cables between electronic devices such as computers, printers and
mobile phones. When it is enabled, Bluetooth provides the wireless personal area
network environment which is safe and trustworthy, that is quick and easy.
Web Camera
Web Camera is a device that allows you to record video or take photographs with your
computer. You can use it for video chatting or video conferences using a communication
tool such as Windows Live Messenger. TOSHIBA Web Camera Application will help you
to add various video effects to your video or photograph.
3G
Some computers in this series are equipped with a 3G module.