Toshiba CIX User manual

Title Page
Installation Manual
IP Attendant Console
The Power of IP. The Reliability of Toshiba.
CIX
STRATA
IMPORTANT!
Installing Technician!
Please read the entire contents of
this Guide before starting installation!

Publication Information
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Publication Information
Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right,
without prior notice, to revise this information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply change the design of this document.
Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves
the right, without prior notice, to make such changes in equipment design or components as engineering or
manufacturing methods may warrant.
CIX-IM-IPATT-VB2
Version B2, jANUARY, 2007
Our mission to publish accurate, complete and user accessible documentation. At the time of printing the
information in this document was as accurate and current as was reasonably possible. However, in the
time required to print and distribute this manual additions, corrections or other changes may have been
made. To view the latest version of this or other documents please refer to the Toshiba FYI web site.
Toshiba America Information Systems shall not be liable for any commercial losses, loss of revenues or
profits, loss of goodwill, inconvenience, or exemplary, special, incidental, indirect or consequential
damages whatsoever, or claims of third parties, regardless of the form of any claim that may result from the
use of this document.
THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL
PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE, WHETHER
EXPRESSED OR IMPLIED. THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE
WITHOUT NOTICE. ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL
CONFIGURATIONS, USE OF COLLATERAL EQUIPMENT, OR OTHER FACTORS.
© Copyright 2006 ~ 2009
This document is copyrighted by Toshiba America Information Systems, Inc. with all rights reserved. Under
the copyright laws, this document cannot be reproduced in any any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying, without prior written permission of
Toshiba. No patent liability is assumed, however, with respect to the use of the information contained
herein.
Trademarks
Strata, SmartMedia, SD (Secure Digital) and CIX are registered trademarks of Toshiba Corporation.
Windows and Microsoft are registered trademarks of Microsoft.
Trend Micro and PC-cillin are registered trademarks of Trend Micro Inc.
Norton Anti-Virus is a registered trademark of Symantec Corp.
McAfee and Virusscan are registered trademarks of McAfee, Inc.
Trademarks, registered trademarks, and service marks are the property of their respective owners.

PC Digital Attendant Console General End User Information
FCC Requirements
Means of Connection: The Federal Communications Commission (FCC) has established rules which
permit the Strata CIX system to be connected directly to the telephone network. Connection points are
provided by the telephone company—connections for this type of customer-provided equipment will not be
provided on coin lines. Connections to party lines are subject to state tariffs.
Incidence of Harm: If the system is malfunctioning, it may also be disrupting the telephone network. The
system should be disconnected until the problem can be determined and repaired. If this is not done, the
telephone company may temporarily disconnect service. If possible, they will notify you in advance, but, if
advance notice is not practical, you will be notified as soon as possible. You will be informed of your right to
file a complaint with the FCC.
Service or Repair: For service or repair, contact your local Toshiba telecommunications distributor. To
obtain the nearest Toshiba telecommunications distributor in your area, log onto www.toshiba.com/taistsd/
pages/support_dealerlocator.html or call [phone] and ask for a Toshiba Telecom Dealer.
Radio Frequency Interference
Warning: This equipment generates, uses, and can radiate radio frequency energy and if not installed and
used in accordance with the manufacturer’s instruction manual, may cause interference to radio
communications. It has been tested and found to comply with the limits for a Class A computing device
pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection
against such interference when operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case, the user, at his/her own expense, will be
required to take whatever measures may be required to correct the interference.

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Telecommunication Systems Division License Agreement
IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY
SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO
YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER. IF
YOU DO NOT AGREE WITH THE TERMS OF THIS LICENSE AGREEMENT, DO NOT INSTALL, COPY OR USE THE SOFTWARE AND PROMPTLY RETURN IT TO THE LOCATION FROM WHICH YOU
OBTAINED IT IN ACCORDANCE WITH APPLICABLE RETURN POLICIES. EXCEPT AS OTHERWISE AUTHORIZED IN WRITING BY TAIS, THIS SOFTWARE IS LICENSED FOR DISTRIBUTION
THROUGH TAIS AUTHORIZED CHANNELS ONLY TO END-USERS PURSUANT TO THIS LICENSE AGREEMENT.
1. License Grant. The Software is not sold; it is licensed upon payment of applicable charges. TAIS grants to you a personal, non-transferable and non-exclusive right to use the copy of the Software
provided under this License Agreement. You agree you will not copy the Software except as necessary to use it on one TAIS system at a time at one location. Modifying, translating, renting, copying,
distributing, printing, sublicensing, transferring or assigning all or part of the Software, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the
Software is strictly prohibited except as permitted by applicable law; you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief, without notice,
against you or any other person in possession of the Software. You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the
Software to TAIS, upon demand. Furthermore, you hereby agree not to create derivative works based on the Software. TAIS reserves the right to terminate this license and to immediately repossess the
software in the event that you or any other person violates this License Agreement. Execution of the Software for any additional capabilities require a valid run-time license.
2. Intellectual Property. You acknowledge that no title to the intellectual property in the Software is transferred to you. You further acknowledge that title and full ownership rights to the Software will remain
the exclusive property of TAIS and/or its suppliers, and you will not acquire any rights to the Software, except the license expressly set forth above. You will not remove or change any proprietary notices
contained in or on the Software. The Software is protected under US patent, copyright, trade secret, and/or other proprietary laws, as well as international treaties. Any transfer, use, or copying of the
software in violation of the License Agreement constitutes copyright infringement. You are hereby on notice that any transfer, use, or copying of the Software in violation of this License Agreement constitutes
a willful infringement of copyright.
3. No Reverse Engineering. You agree that you will not attempt, and if you employ employees or engage contractors, you will use your best efforts to prevent your employees and contractors from
attempting to reverse compile, reverse engineer, modify, translate or disassemble the Software in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein
will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS.
4. Limited Warranty. THE SOFTWARE IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAIS AND ITS SUPPLIERS
DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTY OF NON-INFRINGEMENT OF THIRD
PARTY RIGHTS, THE WARRANTY OF YEAR 2000 COMPLIANCE, AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS
TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU. NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET
YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE. HOWEVER, TAIS WARRANTS THAT ANY MEDIA ON WHICH THE
SOFTWARE IS FURNISHED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90) DAYS FROM THE DATE OF DELIVERY TO
YOU.
5. Limitation Of Liability. TAIS’ ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS’ OPTION REPLACEMENT OF THE MEDIA OR
REFUND OF THE PRICE PAID. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL,
SPECIAL, INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION/DATA, OR ANY
OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE, EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY.
6. State/Jurisdiction Laws. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.
7. Export Laws. This License Agreement involves products and/or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the
United States Department of Commerce prior to export. Any export, directly or indirectly, in contravention of the United States Export Administration Regulations, or any other applicable law, regulation or
order, is prohibited.
8. Governing Law. This License Agreement will be governed by the laws of the State of California, United States of America, excluding its conflict of law provisions.
9. United States Government Restricted Rights. The Software is provided with Restricted Rights. The Software and other materials provided hereunder constitute Commercial Computer Software and
Software Documentation and Technical Data related to Commercial Items. Consistent with F.A.R. 12.211 and 12.212 they are licensed to the U.S. Government under, and the U.S. Government’s rights
therein are restricted pursuant to, the vendor’s commercial license.
10. Severability. If any provision of this License Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions hereof shall not in any way
be affected or impaired.
11. No Waiver. No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no
waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
12. Supplier Software. The Software may include certain software provided by TAIS suppliers. In such event, you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with
rights to enforce the Agreement with respect to supplier’s software.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS. YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU
FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR
AGREEMENT, ORAL OR WRITTEN, OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
DSD 020905
5932

T
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
End-User Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment manufactured by
Toshiba (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS
dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24)
months after delivery, except as otherwise provided by TAIS in the TAIS warranty accompanying the products or
posted on TAIS’s website. Products which are not manufactured by Toshiba but are purchased from Toshiba, will
be subject to the warranty provisions provided by the equipment manufacturer, unless TAIS notifies the end-user
of any additional warranty provisions in writing.
This warranty is void (a) if the equipment is used under other than normal use and maintenance conditions, (b) if
the equipment is modified or altered, unless the modification or alteration is expressly authorized by TAIS, (c) if
the equipment is subject to abuse, neglect, lightning, electrical fault, or accident, (d) if the equipment is repaired
by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is defaced or miss-
ing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS
and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with
respect to the equipment, is the repair or replacement of such defective or missing parts as are causing the malfunc-
tion by TAIS or its authorized dealer with new or refurbished parts (at their option). If TAIS or one of its autho-
rized dealers does not replace or repair such parts, the retail customer’s sole remedy will be a refund of the price
charged by TAIS to its dealers for such parts as are proven to be defective, and which are returned to TAIS through
one of its authorized dealers within the warranty period and no later than thirty (30) days after such malfunction,
whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct,
special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circum-
stances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment
that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the atten-
tion of one of TAIS’ authorized dealers within the applicable warranty period and no later than thirty (30) days
after such malfunction, whichever first occurs. Failure to bring the malfunction to the attention of an authorized
TAIS dealer within the prescribed time results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS,
INC., OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modifi-
cation or extension is effective unless it is in writing and signed by the Vice President and General Manager, Tele-
communication Systems Division.

WARRANTIES FOR NON-TOSHIBA BRANDED THIRD
PARTY PRODUCTS
A valuable element of Toshiba’s product strategy is to offer our customers a complete product portfolio. To
provide this value to our customers at the most optimal prices, we offer both Toshiba-branded and third-
party manufactured products that support our Toshiba Strata CIX product portfolio. Similar to other
resellers of software, hardware and peripherals, these third-party manufactured products carry warranties
independent of our Toshiba limited warranty provided with our Toshiba-branded products. Customers
should note that third-party manufacturer warranties vary from product to product and are covered by the
warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba.
Customers should consult their product documentation for third-party warranty information specific to third-
party products. More information may also be available in some cases from the manufacturer’s public
website.
While Toshiba offers a wide selection of software, hardware and peripheral products, we do not specifically
test or guarantee that the third-party products we offer work under every configuration with any or all of the
various models of the Toshiba Strata CIX. Toshiba does not endorse, warrant nor assume any liability in
connection with such third party products or services. If you have questions about compatibility, we
recommend and encourage you to contact the third-party software, hardware and peripheral product
manufacturer directly.

Contents
Installation
Strata CIX PC Digital Attendant Console Installation 01/09 i
Contents
Organization...................................................................................................................................... 2-iii
Related Documents/Media................................................................................................................ 2-iv
Chapter 1 – Installation
Step 1: Obtain License for the Console ............................................................................................. 1-2
Step 2: Program CIX for the Console................................................................................................. 1-2
Step 2A: Assign Class of Service (COS) on CIX......................................................................... 1-2
Step 2B: Make Station Assignments on CIX ............................................................................... 1-3
Step 2C: Make DKT Data Assignments on CIX .......................................................................... 1-4
Step 2D: DKT Button Assignments ............................................................................................. 1-4
Step 2E: Make Attendant Group Assignments on CIX................................................................ 1-5
Step 2F: Set Up LAN................................................................................................................... 1-5
Step 2G: Create Dial 0 Destination ............................................................................................. 1-6
Step 2H: Direct CO Lines to Ring CIX Attendant Console .......................................................... 1-6
Attendant Console Operator Without Admin Rights........................................................................... 1-7
Step 3: Connect Hardware to Strata CIX........................................................................................... 1-8
Step 4: Run the CIX Attendant Console............................................................................................. 1-9
Chapter 2 – Maintenance and Troubleshooting
Software Upgrade Procedure........................................................................................................... 1-11
Directory Database Maintenance..................................................................................................... 1-11
Back Up Database..................................................................................................................... 1-11
Remove Database..................................................................................................................... 1-12
Restore Database...................................................................................................................... 1-12
Running the Attendant Console Offline............................................................................................ 1-12
Software Recovery........................................................................................................................... 1-13

This page is intentionaly left blank.

Strata CIX IP Attendant Console Installation 12/06 iii
Introduction
This manual provides installation instructions for one or more Strata CIX IP Attendant Consoles. It
also contains maintenance and administration information.
Organization
This manual is divided into these chapters:
•Chapter 1 – Installation contains programming and installation instructions for the Strata CIX
IP Attendant Console.
•Chapter 2 – Maintenance and Troubleshooting explains how to back up, remove, restore the
console database, as well as upgrade and troubleshooting procedures.

Introduction
Related Documents/Media
iv Strata CIX IP Attendant Console Installation 12/06
Related Documents/Media
Note Some documents listed here may appear in different versions on CD-ROM or in print. To
find the most current version, check the version/date in the Publication Information on the
back of the document’s title page.
•Strata CIX IP Attendant Console User Guide
•Strata CIX IP Attendant Console Quick Reference Guide
•Strata CIX IP Attendant Console Application Software and Documentation Library on
CD-ROM
For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata CIX
documentation and enables you to view, print and download current publications.

Strata CIX IP Attendant Console Installation 01/09 1
Installation 1
This chapter provides programming and hardware installation instructions for the Strata CIX IP
Attendant Console. Please refer to the release notes for possible special instructions before
proceeding.
The Strata CIX IP Attendant Console is sold as a turnkey package that includes a PC with
Microsoft® Windows® 2000 operating system. The PC Attendant Console connects to the Strata
CIX processor via the LAN as a Customer Supported Telephony Application (CSTA). Microsoft
Windows and the Strata CIX IP Attendant Console application software is pre-installed at the
factory prior to shipment.
The package also consists of the following items:
•CD-ROM with CIX IP Attendant Console Installation and Programming Manuals plus the IP
Attendant Console software.
•Keyboard
•Special Attendant Keyboard stickers (CTX-KL-ATCON-VA). See the Strata IP Attendant
Console User Guide or Quick Reference Guide or for sticker placement.
•Mouse
Note The customer must supply an LIPU IP station port for the speech path and a color VGA
monitor (1024 x 768 resolution, 65K colors) or better (CTX-LCD-MONITOR).
The Strata CIX system supports up to two Attendant Consoles. Multiple consoles automatically
share the incoming call load on a call-by-call rotation basis. Features such as Overflow, Position
Busy, and Interposition Call Transfer add to the efficiency of single or multiple console
applications.
Note If you intend on attaching a second Attendant Console to the system, it must meet the
following requirements:
•Windows 2000 or Windows XP
•Celeron™ running at 2GHz or higher
•512MB RAM
•500MB hard disk space
•NIC interface for 100 Base T
•Sound Card
The Strata IP Attendant Console has two main components: the application and the database
utility Typically, these two components are installed on the same PC (the main Attendant Console).
Additional consoles on a system share this database utility.

Installation
Step 1: Obtain License for the Console
2Strata CIX IP Attendant Console Installation 01/09
Step 1: Obtain License for the Console
Be sure to contact Toshiba Telecommunication Systems Division’s (TSD) Customer Service
department to obtain an order number. Use the FYI license key generator to obtain a license for
a single or multiple consoles.
Step 2: Program CIX for the Console
Certain programming assignments are required in the Strata CIX for the CIX Attendant Console;
others are preferred or recommended assignments for proper operation. You can use eManager or
CIX telephone button programming.
Step 2A: Assign Class of Service (COS) on CIX
Select System > Class of Service (Program 103), then use the following Feature Buttons
(FBs) to make the following assignments:
pFB00 – Specifies the COS, Toshiba recommends using “COS=10” for the Attendant
Console (recommended).
pFB01 – Enter 2to disable Auto Busy Redial (required).
pFB06 – Enter 2to disable this feature so that calling parties with Do Not Disturb (DND)
Override privileges cannot override the Console’s DND status (required).
pFB09 – Enter 1to enable Executive Override privileges for the console (preferred).
pFB10 – Enter 2to disable Executive Override for others calling the console (required).
pFB12 – Enter 1to enable Group Pickup (preferred).
pFB13 – Enter 1to enable Directed Station Pickup (preferred).
pFB14 – Enter 1to enable Directed Group Call Pickup (preferred).
pFB15 – Enter 1to enable Directed DN Call Pickup (preferred).
pFB16 – Enter 1to enable External Call Pickup (preferred).
pFB17 – Enter 1to enable Directed CO Call Pickup (preferred).
pFB20 – Enter 1to enable the console to switch from ringing to handsfree answerback
(preferred).
pFB21 – Enter 1to enable Privacy Override (preferred).
pFB23 – Enter 1to enable Emergency Paging (preferred).
pFB24 – Enter 1to enable the ability to Join calls (required).
pFB25 – Enter 1to enable Through Dialing (required).
pFB26 – Enter 1to enable Tandem (Trunk-to-trunk) Connections (preferred).
pFB27 – Enter 1to enable the ability to change Day/Night mode (required).
pFB30 – Enter 1to enable the ability to dial individual trunk access codes to access
specified lines (preferred).
pFB31 – Enter 1to enable access to trunk groups by trunk access codes (required).
pFB34 – Enter 1to enable use of a Short Flash signal over CO lines (required).
pFB35 – Enter 1to enable use of a Long Flash signal over CO lines (required).
pFB36 – Enter 1to enable the ability to receive Hook Flash over CO lines (required).
pFB38 – Enter 2to disable the ability of other stations to call the console using Off-hook
Call Announce (required).

Installation
Step 2: Program CIX for the Console
Strata CIX IP Attendant Console Installation 01/09 3
Step 2B: Make Station Assignments on CIX
1. Select Station > Station Assignments (Program 200). A dialog box will pop. Click to select
IPT_L/SIP/IP_VA/IP_ATT/IP_VM. Specify the Prime DN for this particular Attendant Console.
The number entered here is the DN used to reach this specific console. Do not use 0 as the
Prime DN. Dial 0 is set in “Create Dial 0 Destination” on page 6. Do not assign the
Attendant Console PDN to another DKT or station.
2. Click on OK. Notice that the program has changed to 260.
3. Enter the first four digits of the xIPU card equipment number (cabinet/slot of LIPU), do not enter
a port number.
4. In the 01 Type field pull down list select ATT.
5. Toshiba recommends entering COS 10 at the following three prompts:
“COS DAY1=10”, “COS DAY2=10” and “COS Night=10” (preferred).
6. For Call Progress Tones assign Dial Tone. This assigns Dial Tone as the tone heard after LCR
access codes are dialed (required).
7. You must create this as a new port. The ATT parameter cannot be changed later. If the DN
already exists it must be deleted and then added as a new ATT port.

Installation
Step 2: Program CIX for the Console
4Strata CIX IP Attendant Console Installation 01/09
Step 2C: Make DKT Data Assignments on CIX
1. Select Station > Station Assignments > DKT Tab (Program 204), enter the Prime DN for this
particular Attendant Console.
2. Enter data for the FBs listed below:
pFB01 – Enter 2to assign the Station Type as “Attendant” (required).
pFB02 – Enter 3to assign the key strip assignments for the Attendant Console (required).
pFB05 – Enter 1to assign Tone First signaling (required).
pFB19 – Enter 2(Not Continuous) to disable continuous DTMF.
pFB21 – Enter 3to select the “BATI” adapter type (required).
pFB30 – Enter 2to disable Automatic Line Hold.
Notes
•FB19 and FB30 settings can be changed within the CIX Attendant Console application (see
Administration view, Admin tab in the console). These two settings can be changed in CIX
programming or from the CIX Attendant Console. The console has precedence; the console
overrides programming data.
•Although FB28 is labeled “Attd Overflow Dest.,” you should enter the overflow destination from
Program 404.
Step 2D: DKT Button Assignments
Do not make any button assignments in Program 205 for the Attendant Console port. In the
previous step, Program 204, FB02, Pattern 3 (key strip assignment) enables the correct
assignments for the port (whether the console is connected to a BATI or DKT).
Note No other telephones in the system should have an appearance of the Console’s PDN.

Installation
Step 2: Program CIX for the Console
Strata CIX IP Attendant Console Installation 01/09 5
Step 2E: Make Attendant Group Assignments on CIX
Select Station > Attendant Group (Program 404), then enter data for the FBs listed below:
pFB00 – Enter 1 as the Attendant Group number (required). Other values are not available.
pFB01 – Select Most Idle First (1) as the Call Distribution method (Only Most Idle First is
available) (required). Consoles will receive calls in rotation.
pFB02 – Enter an alternative Attendant Destination for Position Busy, if desired (1~32
characters).
pFB03 – Select the Attendant Overflow Time in minutes (default is OK).
pFB04 – Enter an Overflow Destination for the Attendant group (1~32 characters)
(preferred). This overflow destination for a single Attendant or when all multiple Attendants
set overflow on.
pFB05 – Enter the Attendant’s Groups Voice Mail ID code.
Step 2F: Set Up LAN
1. Select System > IO Device > I/O Logical Tab (Program 803), enter the following to establish
one of the system ports for use as a LAN port:
pFB00 – CSTA logical ports are 200~206. Choose the first available port. Also scroll down
and select “400 BLF” for 00 Logical Device No.
Note Port 207 is reserved for My Info Manager. Port 208 is reserved for Feature Flex.
pFB01 – Choose LAN device connection. Assign a device port number. When
programming from a telephone, press Spkr to access this parameter.
Then enter a device port number.
Note If you change the LAN port, you must reset the CIX by performing a Power Cycle or Level 2
Reset.
2. Use Program 801 and the following FBs to assign the properties of each LAN port:
pFB00 – Choose the device port number to be assigned. Use port assigned in above step
(Program 803, Device Port No.).
pFB01 – Assign to be TCP (default).
pFB02 – Assign the type to be Server (default).
pFB03 – Asynchronous operation (default).
pFB04 – Assign the port to be a server that is linked to the client (1100~1107
recommended). When you complete all Strata CIX programming, be sure to enter this
same port number in “Modify TSP Configuration” on page 16. If your CIX software is
version 3.0 or higher, enter “6000” as the 04 Server Port No. “6000” is the LAN port for
BLF numbers.
pFB05 ~FB08 and FB10 ~FB11 – Leave at default values.
3. If the CIX telephone system is networked, use Program 656 to assign the network node. If the
CIX is not networked to another telephone system, skip this program.
pFB01 – Assign a unique node number for your CIX. Enter zero for the Primary Overlap
Code.

Installation
Step 2: Program CIX for the Console
6Strata CIX IP Attendant Console Installation 01/09
Step 2G: Create Dial 0 Destination
Enter Program 102, then enter data for the FB listed below:
pFB00 – In CIX eManager, click the Create button to assign Attendant Console Group DN.
In the pop-up window, enter an Index value of 0 (zero), click OK. Most sites will use 0;
however; any non-conflicting DN can be used.
...or for telephone programming, at the “Digit=” prompt, enter 0 (or any DN that does not
conflict with a station DN). At the “FB0=” prompt, enter 750.
Note The number entered here (usually 0), is the number users dial to reach an Attendant.
Important! Do not assign a PDKU or BDKU port as DN = 0.
Step 2H: Direct CO Lines to Ring CIX Attendant Console
Refer to the Strata CIX Programming Manual Volume One for details.
The Attendant dialing digit is “0.”

Installation
Attendant Console Operator Without Admin Rights
Strata CIX IP Attendant Console Installation 01/09 7
Attendant Console Operator Without Admin
Rights
The following procedure modifies the software to allow an Attendant Console operator to login to
the Attendant Console without Windows Administrator rights.
This procedure is started after the Attendant Console application software has been installed.
1. Login as Administrator. Give the Attendant Console user to the following three registry keys
(do this for each person that will login to the Attendant Console application).
2. Use the Registry Editor to allow each operator login name access to the these keys:
•HKEY_LOCAL_MACHINE\SOFTWARE\TOSHIBA\PC ATT DB UTILITY
•HKEY_LOCAL_MACHINE\SOFTWARE\TOSHIBA\StrataCTX Attendant Console
•HKEY_LOCAL_MACHINE\SOFTWARE\TOSHIBA\StrataCTX TSP
3. Grant access on WMI, select Start > Control Panel; > Administrative Tools > Computer
Management
4. Right-click on WMI Control under Servers and Applications
5. Click on Property then, select snmp under the Security tab.
6. Click on Security and check the boxes to give full permisson to each Attendant Console login
name.

Installation
Step 3: Connect Hardware to Strata CIX
8Strata CIX IP Attendant Console Installation 01/09
Step 3: Connect Hardware to Strata CIX
If you are not using a network hub, use an RJ45 cross-pinned cable to connect the Strata CIX
Network Interface Card (NIC) jack on the xCTU processor card and to the CIX Attendant
Consoles PC’s NIC jack (see Figure 2).
...or if you’re connecting to the Strata CIX via a switch or LAN, use a straight-pinned RJ45 cable
(see Figure 1). Pinouts are shown in Figure 3.
Figure 1 Network Interface Connection
Figure 2 Network Interface Connection
Figure 3 8-wire Modular Cord Pinouts
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xCTU
Processor
Strata CIX
Cross-pinned,
8-wire modular cord
RJ45
Jack
MIC
Jack
Speaker
Jack
RJ45
Jack
NIC
Strata CIX
IP Attendant
Console
PC NIC
Headset
Straight-pinned,
8-wire modular cord
Straight-pinned,
8-wire modular cord
RJ45
Jack
RJ45
Jack
LAN
or
Switch
7767
xCTU
Processor
Strata CIX
RJ45
Jack
MIC Jack
Speaker Jack
RJ45
Jack
NIC
Strata CIX
IP Attendant
Console
PC NIC
Headset
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Straight-pinned,
8-wire modular cord
Pin Pin
1
2
3
6
1
2
3
6
TD+
TD-
RD- TD-
RD-
RD+ TD+
RD+
Cross-pinned,
8-wire modular cord
1
2
3
6
3
6
1
2
Pin Pin
TD+
TD-
RD- TD-
RD-
RD+ TD+
RD+

Installation
Step 4: Run the CIX Attendant Console
Strata CIX IP Attendant Console Installation 01/09 9
Step 4: Run the CIX Attendant Console
1. Double-click on the “Strata CIX Attendant Console” desktop icon
...or click Start > Programs > Strata CIX Attendant > Strata CIX Attendant Console (see below).
The application should start in a few seconds.
2. In the Attendant Logon box (shown right), select
“Admin” from the drop-down list, leave password
blank, click OK.
3. The first time that you install the
CIX Attendant Console, you
may see the window shown
right. Enter the correct IP
Address, Port and Name of
each node. In the Name field,
enter an easily identifiable
name, such as “Local,”
“Chicago,” etc. Then click OK.
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6686

Installation
Step 4: Run the CIX Attendant Console
10 Strata CIX IP Attendant Console Installation 01/09
The Attendant Console window opens (shown below).The console is now ready for use. Refer
to the Strata CIX IP Attendant Console User Guide for operating instructions.
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