Toshiba STRATA CIX User manual

July 2006
TOSHIBA Business Communications Division
IP Windows Operator Console
User Guide

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Version 1, July 2006
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Strata CIX IP Windows Operator Console User Guide 7/06 i
Contents
Introduction
Conventions ........................................................................................................................vi
Related Documents/Media................................................................................................ vii
Chapter 1 – The Grand Tour
Operator Keys......................................................................................................................3
Numeric Keypad...............................................................................................................3
Special Function Keys......................................................................................................4
Function and Volume Keys..............................................................................................5
Views and Controls..............................................................................................................7
Call Monitor View............................................................................................................7
Menu Bar..........................................................................................................................8
Toolbars............................................................................................................................8
Info Bar.............................................................................................................................9
Status Bar..........................................................................................................................9
Chapter 2 – Call Processing
Login..................................................................................................................................11
Answering Incoming Calls ................................................................................................12
Prompts...........................................................................................................................13
Releasing a Call .................................................................................................................13
Making a Call.....................................................................................................................14
Call Completion..............................................................................................................15
BLF/DSS Dialling ..........................................................................................................16
Directory Dialling...........................................................................................................18

Contents
Chapter 3 – User Directory
ii Strata CIX IP Windows Operator Console User Guide 7/06
Show Department/Show All...........................................................................................19
Hold....................................................................................................................................19
Call Transfer ......................................................................................................................20
Blind Transfer.................................................................................................................20
Conference Calls................................................................................................................21
Joining and Splitting a Call.............................................................................................21
Switching Between Source and Destination Parties.......................................................22
Paging ................................................................................................................................23
Call Pickup.........................................................................................................................24
Call Door Phones...............................................................................................................25
Door Unlock.......................................................................................................................26
Call Park.............................................................................................................................27
Status..................................................................................................................................28
Messages Tab.....................................................................................................................30
Message Waiting Light...................................................................................................31
Contacts Tab ......................................................................................................................33
Chapter 3 – User Directory
User Directory Dialogue....................................................................................................36
Directory Lists................................................................................................................38
Chapter 4 – Control Panel
Control Panel View............................................................................................................40
Prompts Tab....................................................................................................................43
Feature Keys Tab............................................................................................................44
Chapter 5 – Call Statistics
Call Statistics View............................................................................................................46
Chapter 6 – Administration
Administration View..........................................................................................................50
Admin Tab......................................................................................................................50
Primary/Alternate Tab....................................................................................................52
User & Dept. Tab............................................................................................................53
BLF Network Control Tab..............................................................................................54

Contents
Appendix – Call List 59
Strata CIX IP Windows Operator Console User Guide 7/06 iii
Answer Priority Tab .......................................................................................................55
BLF Sorting Tab.............................................................................................................56
Backup Log Files...............................................................................................................57
Appendix – Call List ...........................................................................................................59
Notes to Users .....................................................................................................................61
Index ......................................................................................................................................71

Contents
Appendix – Call List 59
iv Strata CIX IP Windows Operator Console User Guide 7/06

Strata CIX IP Windows Operator Console User Guide 7/06 v
Introduction
This guide is designed to provide instructions for the Strata CIX Attendant Console
connected to Toshiba’s Strata CIX system. It provides step-by-step instructions on
how to use the features and buttons of the Operator screens.
This user guide is divided as follows:
•Chapter 1 – The Grand Tour includes information on the CIX Operator Console
keyboard, the Main Menu, Toolbar, and other features for the Console.
•Chapter 2 – Call Processing explains how to perform the most commonly-used
features, including answering, calling, and transferring calls.
•Chapter 3 – User Directory explains how the Attendant can view and make
changes to the user directory that lists employees and groups.
•Chapter 4 – Control Panel provides descriptions and instructions for making
console settings. These settings include the console Night Transfer Mode, Setting
System Date and Time, Call Forwarding, Call Overflow and other settings
affecting how calls are handled during or after your shift.
•Chapter 5 – Call Statistics explains how to display, print and export the Console’s
call statistics.
•Chapter 6 – Administration describes various administrative features which
affect the console’s capabilities.
•Appendix – Call List describes call status terms and reasons that appear in the
Call List view.

Introduction
Conventions
vi Strata CIX IP Windows Operator Console User Guide 7/06
Conventions
Conventions Description
Note
Elaborates specific items or references other information.
Within some tables, general notes apply to the entire table and
numbered notes apply to specific items.
Important! Calls attention to important instructions or information.
CAUTION! Advises you that hardware, software applications, or data could be damaged if the instructions are not followed
closely.
Extension Number
Press to answer a call to the Extension Number. Each station
can have multiple extension buttons. Incoming calls ring the
extension button(s) from the top down. For example, station
10's extensions ring 10-1 first, then 10-2, 10-3, and 10-4. A
station is considered busy when all extensions are being used.
Note The naming convention for DKT assignments within
Toshiba is Directory Numbers. For clarity and ease of
understanding, the terms Extension Number and
Phantom Extension Number will be used in this
document in lieu of PDN and PhDN.
Arial Bold Represents keys on the keyboard.
+
shows a multiple PC keyboard or telephone button entry.
Entries without spaces between them show a simultaneous
entry.
Example: Delete+Enter.
Entries with spaces between them show a sequential entry.
Example: #+ 5.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
➤Denotes the step in a one-step procedure.
➤Denotes a procedure.

Introduction
Related Documents/Media
Strata CIX IP Windows Operator Console User Guide 7/06 vii
Related Documents/Media
Note Some documents listed here may appear in different versions on the
web or in print. To find the most current version, check the version/date in the
Publication Information section at the start of this document.
Refer to the following for more information:
• Strata CIX Operator Console Quick Reference Guide
• Strata CIX Operator Console Installation Manual
• Toshiba Partner Portal Download
For authorised users, the Toshiba Partner Portal website contains all current Strata
CIX documentation and enables you to view, print and download current publications.
Start > Settings > Printers Denotes a progression of buttons and/or menu options on the
screen you should select.
See Figure 10 Grey words within the printed text denote cross-references. In the electronic version of this document (Toshiba Partner
Portal download), cross-references appear in blue hypertext.
Conventions Description

This page is intentionally left blank.

Strata CIX IP Windows Operator Console User Guide 7/06 1
The Grand Tour 1
This chapter describes the Strata CIX IP Operator Console, menu options and
keyboard. It provides general instructions for PC keyboard operations and for
navigating through the screens and dialogue boxes.
The PC for the console is designed to handle all call activity within a single screen. All
calls appear in a single list. The CIX IP Operator Console enables an Operator to
manage console settings, maintain a user directory, and make administrative changes.
Calls are marked with icons to show the current status.
To make call handling as simple as possible, only the applicable features (tools) are
offered on-screen.
Note Your console may not have all of these features enabled. See your System
Administrator to find out which features are available on your console.

The Grand Tour
2Strata CIX IP Windows Operator Console User Guide 7/06
The Strata CIX processor via the LAN as a Customer Supported Telephony
Application (CSTA). It also connects internally to an IP station port for the speech
path. The console consists of the following items:
• Pre-installed CIX Attendant Console software application
• Keyboard
• Special Attendant Keyboard stickers (CTX-KL-ATCON-VA). See “Operator
Keys” on pages 3~5for sticker placement.
•Mouse
The Strata CIX system supports up to two Operator Consoles. Multiple consoles
automatically share the incoming call load on a call-by-call rotation basis. Features
such as Overflow, Position Busy, and Interposition Call Transfer add to the efficiency
of single or multiple console applications.

The Grand Tour
Operator Keys
Strata CIX IP Windows Operator Console User Guide 7/06 3
Operator Keys
Numeric Keypad
Del
Num
Lock
7
Home
89
Pg Up
Hold/
Retrieve
—
/
.
Answer
Transfer
(Blind)
+
Release
Transfer
(Supv.)
Enter
1
End
Ins
2
0
3
Pg Dn
DEF
MNO
WXY
ABC
JKL
TUV
GHI
PRS
456
Transfer
to VM
#
6204
Some keys have multiple
functions.
For example, press this
key to Answer a call.
Then, you can press this
key to Blind Transfer the
call.
PC KEY ATTENDANT KEY DESCRIPTION
Minus (–) Hold/Retrieve Hold or Retrieve a call
Plus (+) Answer
Transfer (Blind) Answer or Blind Transfer.
Enter Release
Transfer (Supv.) Release or Supervised Transfer.
Del Transfer to VM Voice Mail Transfer.

The Grand Tour
Operator Keys
4Strata CIX IP Windows Operator Console User Guide 7/06
Special Function Keys
PC KEY ATTENDANT KEY DESCRIPTION
INSERT Dial Brings up the dial menu (you can then use the arrow
keys to select a dialling option).
Pg Up Next Tab Navigation tool that starts with the Call List View, then
moves from tab to tab. (See “Tabs” in the Call Monitor
View shown on page 7.)
Del Source Connects to the source party.
End Join/Split Joins calls in a conference call; splits three-way
conference.
Pg Dn Dest Connects to the destination party.
Dial
Insert Home
Next
Tab
Pg Up
Source
Del
Join/
Split
End
Dest
Pg Dn
6205

The Grand Tour
Operator Keys
Strata CIX IP Windows Operator Console User Guide 7/06 5
Function and Volume Keys
Help
F1
Vol Up
F11
Vol Dn
F12
6310
Note If you place all the key stickers on your keyboard, you will have some leftover
stickers. These are for frequently used features that you can program onto keys
F2~F10, such as Page, Call Pickup, Park, Park Page, and Door Unlock. See
“Feature Keys Tab” on page 44.
PC KEY ATTENDANT KEY DESCRIPTION
F1 Help Displays the help topic.
F11 Vol Up Increases the handset or the ringer volume.
F12 Vol Dn Decreases the handset or the ringer volume.
Right
Left
Up
Down
6334

The Grand Tour
Operator Keys
6Strata CIX IP Windows Operator Console User Guide 7/06
Ringing On/Off Controls
ARROW KEYS DESCRIPTION
Up Navigates upward to different entries.
Down Navigates downward to different entries.
Left Navigates to the left.
Right Navigates to the right.
KEYS DESCRIPTION
Ctrl + R Turns the sound card Headset or External Speaker Ring On
Ctrl + T Turns the sound card Headset or External Speaker Ring Off
Ctrl + Z Turns the PC Internal Speaker Ring On
Ctrl + X Turns the PC Internal Speaker Ring Off