Toshiba Strata CTX User manual

STRATA
CIX
The Power of IP. THe Reliability of Toshiba
IP Attendant Console
Quick Reference Guide

2Strata CIX IP Attendant Console Quick Reference Guide 12/04
Introduction
This quick reference guide applies to the Toshiba Strata CTX
Attendant Console connected to a Strata CTX system.
See your Telephone System Administrator to find out which
features you have.
Answering a Call (Incoming)
³To answer the current call (highlighted),
press $QVZHU (+ key) on the keyboard
...or double click on the entry.
Login
1. To login, double click on the Strata CTX
Attendant Console icon
...or click on the icon in the Microsoft Windows
Start menu bar
...or select Start > Programs > Strata CTX
Attendant > Strata CTX Attendant Console.
2. Select User ID.
3. Type the password (default is empty), press
Enter or click OK.
Releasing a Call
³While on an active call, press 5HOHDVH (Enter)
on the keyboard
...or click the
5HOHDVH icon
...or select Call > Release.
Making a Call (Call Completion Codes)
NUMERIC
KEYPAD
BUTTON
³Type the number on the numeric keypad, press
5HOHDVH7UDQVIHU (Enter) on the keyboard.
DESCRIPTION

Always set the ring mode to Tone First or override a
busy/DND call.

Set the ring mode to Voice First always or override a
busy/DND call.
 Intrude into a busy/DND call (ExecOverride).
 Set callback on a busy or ringing call.

Perform manual OCA or set the ring mode to Voice first
always or override a busy/DND call.

Set Message Waiting light on another phone.

Strata CIX IP Attendant Console Quick Reference Guide 12/04 3
BLF/DSS Tab
³To dial using BLF/DSS
1. Click the BLF/DSS tab.
2. Double-click on an entry or use the up/down arrows to
select an entry and press
5HOHDVH7UDQVIHU (Enter)on
the keyboard.
Station Idle
Station Busy
Station DND or not available in this system
Station Idle with Advisory Message
Station Busy with Advisory Message
Station DND with Advisory Message
Hold
³To put the current call on hold, press +ROG 
5HWULHYH
...or click on the +ROG icon. You can also select
an active call in the call list, then select Call >
Hold.
³To retrieve a held call
³Highlight call to be retrieved, press +ROG 
5HWULHYH again
...or highlight call to be retrieved, then
double-click on the call in the call list
...or highlight call to be retrieved, select Call >
Hold/Retrieve/Return.
Click to view
BLF/DSS lists
CTX QR ATCON VB

4Strata CIX IP Attendant Console Quick Reference Guide 12/04
Call Transfer
³To Blind Transfer the source party to the
destination party
³While on an active call, dial the destination
party on the numeric keypad. Press
7UDQVIHU  %OLQG (+) on the numeric keypad
...or select Call > Transfer > Blind transfer.
Enter destination party from the numeric
keypad.
If an exact match is not found, scroll and
select a name/number, click OK.
³To make a Supervised Transfer call
1. While on an active call, dial the destination
party on the numeric keypad, press
7UDQVIHU6XSY (Enter) on the keyboard
...or select Call > Transfer > Consultation
transfer
2. Announce the call (optional).
3. Press 7UDQVIHU6XSY (Enter).
³To set up the Supervised Transfer call, select
Call > Setup Conference. Enter the destination
party, then click OK.
³To transfer a call to Voice Mail
1. While connected to a call, enter the extension
number to transfer to.
2. Press 7UDQVIHUWR 0 (Del) on the
keyboard.
3. Press Enter or click OK
...or while connected to a call, select Call >
Transfer > Voice Mail Transfer, enter the
destination extension, and press Enter.
...or
1. While connected to a call, click the 7UDQVIHU
WR 0
icon.
2. Enter the extension number to transfer to.
3. Press Enter or click OK.

Strata CIX IP Attendant Console Quick Reference Guide 12/04 5
Conference Calls
³To create a conference call
³With calls on Source and Destination, press
-RLQ6SOLW
...or select Call > Join/Split. The CTX
Attendant creates a three-way conference.
³To add another destination party to the
conference with the Attendant
1. While in a conference (“conferenced” shows
on-screen), dial the extension to add, press
5HOHDVH (Enter) or click OK.
2. After the dialed party answers, press -RLQ
6SOLW
(End) for the CTX Attendant to join the
active call and the consultation call
...or select Call > Join > Join/Split.
³To split a three-way conference call
³Press -RLQ6SOLW
...or select Call > Join/Split.
³To release the last party from a conference call
³Select Call > Release Last Party.
³To switch between Source and Destination
Parties
³To switch to the source party, press 6RXUFH
(Delete)
...or select Call > Source.
³To switch to the destination party or select a
destination party, select Call > Destination or
click on the
'HVWLQDWLRQ icon.
Paging
³To page using the Primary Page Zone
1. Click the
3DJLQJ icon. The current call is
placed on hold, the primary page option
opens a path to the paging system.
2. Make an announcement over the paging
system.

6Strata CIX IP Attendant Console Quick Reference Guide 12/04
Door Phones
³To call the primary door phone, click the 'RRU
3KRQH
icon
...or click the drop-down arrow next to the Door
Phone icon to select an alternate door phone or
select Console > Door Phone > Primary or
Alternate Door Phone.
1. To Unlock a Door, click the
'RRU8QORFN icon.
The primary door unlocks.
2. If there is more than one door, select a door from
the list, click Unlock.
Attendant Keys
Numeric Keypad
Special Function Keys
Del
Num
Lock
7
Home
89
Pg Up
Hold/
Retrieve
—
/
.
Answer
Transfer
(Blind)
+
Release
Transfer
(Supv.)
Enter
1
End
Ins
2
0
3
Pg Dn
DEF
MNO
WXY
ABC
JKL
TUV
GHI
PRS
456
Transfer
to VM
#
6204
Dial
Insert Home
Next
Tab
Pg Up
Source
Del
Join/
Split
End
Dest
Pg Dn
6205

Strata CIX IP Attendant Console Quick Reference Guide 12/04 7
Function and Volume Keys
Ringing On/Off Controls
Keys Description
&WUO5
Turns the sound card Headset or External Speaker
Ring On
&WUO7
Turns the sound card Headset or External Speaker
Ring Off
&WUO= Turns the PC Internal Speaker Ring On
&WUO;
Turns the PC Internal Speaker Ring Off
Toolbar
Call Handling Toolbar
Optional Tools
Help
F1
Vol Up
F11
Vol Dn
F12
6310
Dial
Dial drop-
down menu
Release
Answer
Consult Transfer
Blind
Transfer
Hold
Join
Voice Mail
Transfer
Source Destination
Split
Paging
Unlock
Door
Park
Add New
User
Set Msg
Waiting
Pickup Door
Phone
Click arrows
for menu
options
Cancel Msg
Waiting
Reconnect
Database Backup
Log Files

Toshiba America Information Systems, Inc.,
Digital Solutions Division
9740 Irvine Blvd., Irvine, CA 92618-1697
[phone] www.telecom.toshiba.com
© 2004 Toshiba America Information Systems, Inc. Printed in
U.S.A. Digital Solutions Division. Strata is a registered
trademark of Toshiba Corporation. Specifications subject to
change without notice. Some features require optional
hardware to support full capabilities.
Call Park
³To Park a call
1. Select a call.
2. Click the
3DUN icon. The call is parked by the
system at a location set in the Administration
view under the Primary setting.
³To select primary park, alternate park or
retrieve
1. Select a call.
2. Click the
3DUN icon down arrow, then select a
park option. If you select Primary or Alternate
Park, you can choose:
•Station lets you type or select a park station.
•Auto Park enables the system to select a
location to park the call.
•Park button parks the call and enables you to
make a page announcement.
•Park Page enables you to park the call the
call per your selection and then make an
announcement.
•Retrieve enables you to retrieve the last (or
highlighted) parked call.
³To retrieve a parked call
1. Right click in the call list view area, then select
Park Retrieve
...or select Call > Park Retrieve.
2. In the Call Retrieve dialog box, type or select
an orbit or extension number, then click
Retrieve.
Status
³To change Console, Overflow or Night Mode Status
³Right click on the item on the Status bar, and select the new
choice.To change Date and Time
1. Right click on the current time showing.
2. Type or select new settings, click $SSO\ .
3. Click
2. . Date/Time window closes.
CIX-QR-IPATT-VA
Version A, December 2004
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