Toshiba IK-WB30A User manual

NETWORK CAMERA
Model: IK-WB30A
User's Manual
If the URL changes, refer to the Toshiba website (http://www.toshiba.com/
tai/products/prod_biz.jsp).
For information on our latest products and peripheral devices, refer to the
following Website:
http://www.toshibasecurity.com

2
Table of Contents
Introduction.................................................................................................................................................................. 4
Important Safeguards.................................................................................................................................................. 6
Important Safeguards (Cont.)...................................................................................................................................... 8
Notes on Use and Installation...................................................................................................................................... 9
Precautions for Use................................................................................................................................................... 10
AC Adapter ................................................................................................................................................................ 11
Package Contents ..................................................................................................................................................... 13
Physical Description .................................................................................................................................................. 14
Installation ................................................................................................................................................................. 17
Hardware Installation............................................................................................................................................ 17
Network Deployment ............................................................................................................................................ 17
Software Installation ............................................................................................................................................. 19
Ready to Use........................................................................................................................................................ 20
Accessing the Network Camera ................................................................................................................................ 21
Using Web Browsers............................................................................................................................................ 21
Using RTSP Players............................................................................................................................................. 23
Using 3GPP-compatible Mobile Devices.............................................................................................................. 24
Main Page ................................................................................................................................................................. 25
Client Settings ........................................................................................................................................................... 29
Configuration ............................................................................................................................................................. 31
System ................................................................................................................................................................. 32
Security ................................................................................................................................................................ 34
HTTPS ................................................................................................................................................................. 35
SNMP .................................................................................................................................................................. 40
Network ................................................................................................................................................................ 41
DDNS ................................................................................................................................................................... 56
Access List .......................................................................................................................................................... 57
Audio and Video ................................................................................................................................................... 60
Motion Detection .................................................................................................................................................. 73
Camera Tampering Detection .............................................................................................................................. 76
Camera Control .................................................................................................................................................... 77
Homepage Layout ............................................................................................................................................... 84
Application ........................................................................................................................................................... 87
Recording .......................................................................................................................................................... 100
Local Storage .................................................................................................................................................... 103
System Log ....................................................................................................................................................... 107
View Parameters ............................................................................................................................................... 107
Maintenance....................................................................................................................................................... 108
Troubleshooting ....................................................................................................................................................... 112
Troubleshooting ....................................................................................................................................................... 112
Reboot and restore............................................................................................................................................. 112

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Audio .................................................................................................................................................................. 112
Day / Night setting .............................................................................................................................................. 112
Recommended system requirements................................................................................................................. 112
Specifications .......................................................................................................................................................... 113
Appearance Diagram............................................................................................................................................... 114
Technology License Notice...................................................................................................................................... 115
The Original Text (English) of End-user License Agreement on Free ..................................................................... 116
Software Components Used in the TOSHIBA Network Camera ............................................................................. 116

4
Introduction
FCC (USA)-INFORMATION
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
●Reorient or relocate the receiving antenna.
●Increase the separation between the equipment and receiver.
●Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
●Consult the dealer or an experienced radio/TV technician for help.
Shielded interface cables must be used in order to comply with emission limits.
USER-INSTALLER CAUTION:Your authority to operate this FCC verified equipment could
be voided if you make changes or modifications not expressly approved by the party.

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Thank you for purchasing the IK-WB30A Network Camera. Before you start using the camera,
read this User's Manual carefully to ensure correct usage. Once you have finished reading this
User's Manual, keep it in a convenient place for future reference.
The design, specifications, software, and User's Manual contents are subject to change without
prior notice.
Terms and Trademarks
● The term "OS" is used in this User's Manual to indicate operating systems compatible with this
product.
− Windows®XP: Microsoft®Windows®XP operating system
− Windows Vista®: Microsoft®Windows Vista®Business operating system
● The formal name of Windows®is Microsoft®Windows®Operating System.
●Microsoft®, Windows®, and Windows Vista®are trademarks or registered trademarks of
Microsoft®Corporation in the United States and other countries.
● Adobe is a registered trademark and Adobe Reader is a trademark of Adobe Systems
Incorporated.
● Other product names appearing in this User's Manual may be trademarks or registered
trademarks of their respective holders.
NOTE
●The performance of the network camera may vary depending on the network environment.
● When using multiple network cameras, the appropriate network switch and PC are required.
●!This camera does not support MAC-PC.

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Important Safeguards
1. Read Instructions
Read all the safety and operating instructions before operating the product.
2. Retain Instructions
Retain the safety instructions and user's manual for future reference.
3. Warnings
Comply with all warnings on the product and in the user's manual.
4. Follow Instructions
Follow all operating and use instructions.
5. Cleaning
Disconnect this video product from the power supply before cleaning.
6. Attachments
Do not use attachments not recommended by the video product manufacturer as they may
pose safety risks.
7. Water and Moisture
Do not use this video product near water. Some examples are: near a bath tub, wash bowl,
kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
8. Accessories
Do not place this video product on an unstable cart, stand, tripod, bracket or table. The video
product may fall, causing serious injury to a person, or serious damage to the product. Use
only with stand, tripod,bracket,or table recommended by the manufacturer, or sold with the
video product. Any mounting of the product should follow the manufacturer's instructions, and
should use a mounting accessory recommended by the manufacturer.
9. Ventilation
This video product should never be placed near or over a radiator or heat register. If this
product is placed in a built in installation verify that there is proper ventilation so that the
camera temperature operates within the recommended temperature range.
10. Power Sources
This video product should be operated only from the type of power source indicated on the
information label. If you are not sure of the type of power supply at your location, consult your
product dealer.
11. Power-Cord Protection
Power cords should be routed so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords at plugs, screws and the point
where they exit the product.
12. Installation
Install this video product on a secure part of the ceiling or wall. If installed on an unsecured
location, the camera could fall causing injury and damage.

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13. Lightning
For additional protection on this video product during a lightning storm, or when it is left
unattended and unused for long periods of time, unplug it from the wall outlet and disconnect
the power supply and cable system. This will prevent damage to the video product due to
lightning and power-line surges. If lightning occurs, do not touch the unit or any connected
cables in order to avoid electric shock.
14. Overloading
Do not overload the power supply or extension cords as this can result in a risk of fire or
electric shock.
15. Object and Liquid Entry
Never push objects of any kind into this video product through openings as they may touch
dangerous electrical points or short-out parts that could result in a fire or electrical shock.
Never spill liquid of any kind on the video product.
16. Servicing
Do not attempt to service this video product yourself as opening or removing covers may
expose you to dangerous electrical or other hazards. Refer all servicing to qualifi ed service
personnel.
17. Damage Requiring Service
Disconnect this video product from the power supply and refer servicing to qualified service
personnel under the following conditions.
a. When the power-supply cord or plug is damaged.
b. If liquid has been spilled, or objects have fallen into the video product.
c. If the video product has been submerged in water.
d. If the video product does not operate normally by following the operating instructions in
the user's manual. Adjust only those controls that are covered by the user's manual as an
improper adjustment of other controls may result in damage and will often require extensive
work by a qualifi ed technician to restore the video product to its normal operation.
e. If the video product has been dropped or the cabinet has been damaged.
f. When the video product exhibiting a distinct change in performance which indicates a need
for service.
g. Other trouble.
18. Replacement Parts
When replacing parts be sure the service technician uses parts specified by the manufacturer
or have the same characteristics as the original part. Unauthorized substitutions may result in
fire, electric shock, malfunction or other hazards.
19. Safety Check
Upon completion of any service or repairs to this video product, ask the service technician to
perform safety checks to determine that the video product is in proper operating condition.

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Important Safeguards (Cont.)
CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK
DO NOT REMOVE COVER. NO USER SERVICEABLE PARTS INSIDE. REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL.
The lightning flash with arrowhead symbol, within an equilateral triangle,
is intended to alert the user to the presence of uninsulated "dangerous
voltage" within the product's enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert
the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the appliance.
WARNING:
TO REDUCE THE RISK OF FIRE OR
ELECTRIC SHOCK, DO NOT EXPOSE THIS
APPLIANCE TO RAIN OR MOISTURE.
FIELD INSTALLATION MARKING:
WORDED: “THIS INSTALLATION SHOULD BE MADE BY A QUALIFIED SERVICE
PERSON AND SHOULD CONFORM TO ALL LOCAL CODES.”

9
Notes on Use and Installation
●Do not aim the camera at the sun
Never aim the camera at the sun even with the camera power off.
●Do not shoot intense light
Intense light such as a spotlight may cause a bloom or smear. A vertical stripe may appear on
the screen. However, this is not a malfunction.
●Treat the camera with care
Dropping or subjecting the camera to intense vibration may cause it to malfunction.
●Never touch internal parts
Do not touch the internal parts of the camera other than the parts specified.
●Keep the camera installation away from video noise
If cables are wired near electric lighting wires or a TV set, noise may appear in images. In this
event relocate cables or reinstall equipment.
●Check the ambient temperature and humidity
Avoid using the camera where the temperature is hotter or colder than the specified operating
range. Doing so could affect the internal parts or cause the image quality to deteriorate.
Special care is required to use the camera at high temperature and humidity.
●Should you notice any trouble
If any trouble occurs while you are using the camera, turn off the power and contact your
dealer. If you continue to use the camera when there is something wrong with it, the trouble
may get worse and an unpredictable problem may occur.

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Disclaimer
We disclaim any responsibility and shall be held harmless for any damages or losses
incurred by the user in any of the following cases:
1. Fire, earthquake or any other act of God; acts by third parties; misuse by the user, whether
intentional or accidental; use under extreme operating conditions.
2. Malfunction or non-function resulting in indirect, additional or consequential damages,
including but not limited to loss of expected income and suspension of business activities.
3. Incorrect use not in compliance with instructions in this user's manual.
4. Malfunctions resulting from misconnection to other equipment.
5. Repairs or modifications made by the user or caused to be made by the user and carried out
by an unauthorized third party.
6. Notwithstanding the foregoing, Toshiba's liabilities shall not, in any circumstances, exceed the
purchase price of the product.
Copyright and Right of Portrait
There may be a conflict with the Copyright Law and other laws when a customer uses, displays,
distributes, or exhibits an image picked up by the camera without permission from the copyright
holder. Please also note that transfer of an image or file covered by copyright is restricted to use
within the scope permitted by the Copyright Law.
Protection of Personal Information
Images taken by the camera that reveal the likeness of an individual person may be considered
personal information. To disclose, exhibit or transmit those images over the internet or otherwise,
consent of the person may be required.
Usage Limitation
The product is not designed for any "critical applications." "Critical applications" means life
support systems, exhaust or smoke extraction applications, medical applications, commercial
aviation, mass transit applications, military applications, homeland security applications, nuclear
facilities or systems or any other applications where product failure could lead to injury to
persons or loss of life or catastrophic property damage.
Accordingly, [Toshiba/TAIS] disclaims any and all liability arising out of the use of the product in
any critical applications.
Precautions for Use

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Be sure to use only the supplied AC adapter. Using a different AC adapter may cause the
camera to malfunction, heat up, or catch fire. Before using the AC adapter, carefully read and
observe the Important Safeguards ( → page 6) and the notes below.
● Plug the AC adapter into the 100-240V AC outlet. If inserting it into other than 100-240V AC
outlet, it may result in electric shock or fire hazard.
● Do not repair, modify or disassemble the AC adapter. It may result in electric shock or fire
hazard.
● Keep the blades of Plug free from any dust or dirt. Neglecting to do so may cause a fire due
to deterioration of the insulation. Pull out the power plug from the outlet before cleaning the
blades.
● Do not cover or wrap the AC adapter with a cloth or place it near heating devices. It may
cause fire or malfunction of the unit.
• Protect the power cord from being:
• damaged, modified for extension, or applied heat.
• pulled, put heavy objects, or pinched.
• bent, twisted extremely, or bundle.
Neglecting to do so may cause electric shock or fire hazard.
● Do not expose this AC adapter to water.
● Install the AC adapter properly on a wall or ceiling after plugging in the AC adapter. Avoid
dropping the AC adapter, failing to do so may cause serious personal injury or death.
● Do not allow the connectors on the AC adapter to come into contact with any other metal
object as this may result in short circuit.
● To connect the AC adapter, firmly insert the plug end of the cable into the AC adapter jack. Do
not insert the plug into other jacks as this may cause a malfunction.
● When removing the connection cable, disconnect the cable by holding its plug. Do not
disconnect the cable by pulling on the cable.
● Do not drop the AC adapter or subject it to strong impact.
● Do not use the AC adapter in hot and humid places.
● Do not use the supplied AC adapter with devices other than this camera.
● Temperature increasing on the surface of the adapter is normal. Before moving the adapter to
another location, unplug it from the wall outlet, and wait until its temperature decreases.
● Buzzing noises may come from inside. This does not indicate malfunction.
● Using the AC adapter near a radio, TV, cellphone, or any wireless devices/equipment may
cause interference. Use the adapter at sufficient distances from these devices.
● Be sure to use the supplied AC adapter. Using different AC adapter may cause fire hazard or
the camera to malfunction.
AC Adapter

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Specifications
AC adapter (DSA-20P-10)
Power source : 100-240V AC 50/60 Hz
Rated output : 12V DC, 1.5 A
Ambient temperature guaranteed for performance
: 32°F to 104°F (0°C to 40°C)
Storage temperature : -4°F to 140°F (-20°C to 60°C)
Maximum external dimensions : 1.42 x 1.85 x 2.93 inches (36 x 47 x 74.5 mm)
(width x height x depth)
Cord length : 72 inches (1828 mm)

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Package Contents
IK-WB30A
IK-WB30A
Warranty Card
AC Adapter
Quick Start Guide and Important
Safeguards
Software CD
L-type Wrench
(For securing screw of SD card slot.)
NETWORK CAMERA
Model: IK-WB30A
Quick Start Guide and Important Safeguards
This guide describes the hardware installation.
Refer the user's manual (PDF file) contained in the CD-ROM for settings,
operations and other information.
The application Adobe Reader is needed to see PDF files. If you do not
have this application, download it from the Website of Adobe Systems
Incorporated.
For information on our latest products and peripheral devices, refer to the
following Website:
http://www.toshibasecurity.com
The above URL is subject to change without prior notice.
If the URL changes, refer to the Toshiba website (http://www.toshiba.com).
Content:
User's Manual
Quick Installation Guide
Installation Wizard
Cord length: 72 inches (1828 mm)

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Front Panel
Back Panel
General I/O Terminal Block
This Network Camera provides a general I/O terminal block which is used to connect external
input / output devices. The pin definitions are described below.
● Only when a power supply connects to a camera, 12V DC is outputted from 1-pin.
● When an AC adapter or PoE is connected, don’t supply AC24V from this terminal.
87654321
Pin Name
1 12V DC Output
2 Digital Output
3 Digital Input
4 Ground
5 Power in 24V AC
6 Power in 24V AC
7 RS-485 +
8 RS-485 -
Built-in Microphone
Light Sensor
Power Cord Socket
Ethernet 10/100 RJ45 Socket
Recessed Reset Button General I/O Terminal Block
Audio Out
External/Internal MIC Switch
Microphone In
Status LED
SD/SDHC Card Slot
Physical Description
CS Lens Mount Ring
Fixing Hole
When you connect
a wire, or when you
disconnect it, please
push this orange
push-button.
NOTE

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The connection definition is as below when "Digital input" is used for alarm input.
Status LED
The LED indicates the status of the Network Camera.
Item LED status Description
1Steady Red Power on and system booting
Red LED unlit Power off
2Steady Red + Blinking Green every 1 sec. Network connected (heartbeat)
Steady Red + Green LED unlit Network disconnected
3 Steady Red + Blinking Green every 2 sec. Audio mute (heartbeat)
4 Blinking Red every 0.15 sec. + Blinking Green every 1 sec. Upgrading Firmware
5 Blinking Red every 0.15 sec. + Blinking Green every 0.15 sec. Restore default
IK-WB30A
Rx -Rx +
RX -
Rx +
Twisted pair line
RS485 +
PTZ driver
RS485 -
PTZ scanner
RS485 connection

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Hardware Reset
The reset button is used to reset the system or restore the factory default settings. Sometimes
resetting the system can return the camera to normal operation. If the system problems remain
after resetting, restore the factory settings and install again.
Reset: Press about 2 seconds and release the recessed reset button with a paper clip or small
object. And the Status LED (Green and Red) is unlit . Wait for the Network Camera to reboot.
Restore: Press and hold the recessed reset button until the status LED (Green and red) rapidly
blinks. It takes about 30 seconds. Note that all settings will be restored to factory default. Upon
successful restore, the status LED will blink green and red during normal operation.
SD/SDHC Card and Capacity
This network camera is compliant with SD/SDHC 16GB / 8GB and other preceding standard SD
cards for local storage.
● There is a limit to the number of rewrites that is possible with the SD memory card. Replacing
the SD memory card when performing periodic maintenance of the camera is recommended.
● Do not use 512MB and below SD memory cards.
● Camera system appropriate approximate 60MB in SD memory cards. Any images are not
recordable on this space.
● Carefully read the User’s guide, precautions on use, and any other information supplied with a
purchased memory card.
● An SD memory card can be used for the cyclic storage. The lifespan (number of rewrites
possible) of an SD memory card is greatly affected by the capacity of the SD memory card.
● Do not use a memory card containing the data recorded by another device with the camera as
this may result in the camera not functioning correctly.
● Do not modify, overwrite the data, or change the folder name of an SD memory card. It may
result in the camera not to function correctly.
● If you demount the SD memory card from camera, you have to turn OFF the recording status
in Recording window on page 100 and Application window on page 87.
Recessed Reset
Button
Status LED
Restoring the factory defaults will erase any previous settings.
ʴ
NOTE

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Network Deployment
In this user’s manual, “User” refers to whoever has access to the Network Camera,
and “Administrator” refers to the person who can configure the Network Camera and
grant user access to the camera.
Network Deployment is shown in the Quick Start Guide(QSG). Please refer to 14 pages of QSG.
Setting up the Network Camera over the Internet
There are several ways to set up the Network Camera over the Internet. The first way is to set
up the Network Camera behind a router. The second way is to utilize a static IP. The third way is
to use PPPoE.
Internet connection via a router
Before setting up the Network Camera over the Internet, make sure you have a router and follow
the steps below.
1. Connect your Network Camera behind a router, the Internet environment is illustrated below.
Regarding how to obtain your IP address, please refer to Software Installation on page 19 for
details.
Hardware Installation
Please verify that your product package contains all the accessories listed in the Package
Contents listed on page 13. Depending on the user’s application, an Ethernet cable may
be needed. The Ethernet cable should meet the specs of UTP Category 5.
Hardware Installation is shown in the Quick Start Guide(QSG). Please refer to 13 pages of
QSG.
IP address : 192.168.0.3
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
IP address : 192.168.0.2
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
LAN (Local Area Network)
Router IP address : 192.168.0.1
WAN (Wide Area Network )
Router IP address : from ISP
Cable or DSL Modem
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Internet
This client PC sets up
a camera and a router.
Example Network Environment
Installation

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2. In this case, if the Local Area Network (LAN) IP address of your Network Camera is
192.168.0.3, please forward the following ports for the Network Camera on the router.
■ HTTP port
■ RTSP port
■ RTP port for audio
■ RTCP port for audio
■ RTP port for video
■ RTCP port for video
If you have changed the port numbers on the Network page, please open the ports accordingly
on your router. For information on how to forward ports on the router, please refer to your
router’s user’s manual.
3. Determine the public IP address of your router provided by your ISP (Internet Service
Provider). Use the public IP and the secondary HTTP port to access the Network Camera
from the Internet. Please refer to Network Type on page 41 for details.
Internet connection with static IP
Choose this connection type if you are required to use a static IP for the Network Camera.
Please refer to LAN on page 41 for details.
Internet connection via PPPoE (Point-to-Point over Ethernet)
Choose this connection type if you are connected to the Internet via a DSL Line. Please refer to
PPPoE on page 42 for details.
ADSL Modem
Internet

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Software Installation
Installation Wizard (IW), a free-bundled software packaged in the product CD, helps to set up
your Network Camera in a LAN.
1. Install the IW under the Software Utility directory from the software CD.
Double click the IW shortcut on your desktop to launch the program.
2. The program will analyze your network environment. After your network environment is
analyzed, please click Next to continue the program.
3. The program will search for Network Cameras on the same LAN.
4. After searching, the main installer window will pop up. Click on the MAC and model name
which matches the MAC of the camera.
● This Software is proprietary client
software for TOSHIBA Network
Camera.
0002D1714270
Installation
Wizard
MAC:0002D1714270
NOTE

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Ready to Use
1. Access the Network Camera on the LAN.
2. Retrieve live video through a web browser.