Toshiba StrataCT User manual

November 2001
TOSHIBA Telecommunications Division
Electronic Telephone
User Guide
(includes LCD and Direct Station Selection Console)
Issue 2
Digital Business Telephone Solutions

Publication Information
Toshiba Information Systems (UK) Ltd. reserves the right to change any
of this information including, but not limited to, product characteristics
and operating specifications, without prior notice.
It is intended that the information contained within this manual is correct
at the time of going to print, however all liability for errors or omissions
is excluded.
Version 2, November 2001
© Copyright 2001
Toshiba Information Systems (UK) Ltd.
Telecommunications Division
All rights reserved. No part of this manual, covered by the copyrights
hereon, may be reproduced in any form or by any means—graphic,
electronic, or mechanical, including recording, taping, photocopying, or
information retrieval systems—without express written permission of the
publisher of this material.
Strata and Stratagy are registered trademarks of Toshiba Information
Systems (UK) Ltd.
Trademarks, registered trademarks, and service marks are the property of
their respective owners.

Strata CT Electronic Telephone User Guide November 2001 i
Contents
Introduction
Organisation .................................................................................................................................viii
Conventions .................................................................................................................................viii
Action/Response ........................................................................................................................ix
Related Documents and Media .......................................................................................................x
Chapter 1 The Grand Tour
Electronic Telephone Diagram .......................................................................................................2
LCD ............................................................................................................................................ 7
LED Indicators ......................................................................................................................... 10
On-hook/Off-hook ....................................................................................................................11
Volume Controls ......................................................................................................................11
Chapter 2 Features
Before You Begin .........................................................................................................................13
Automatic Line Selection .........................................................................................................14
Ringing Line Preference ...........................................................................................................14
Signalling ..................................................................................................................................14
Quick Reference ............................................................................................................................ 15
Making an Internal Call ............................................................................................................15
Making an Outside Call ............................................................................................................15
Making an Outside Call to an ISDN Trunk ..............................................................................16
On-Hook Dialling ..................................................................................................................... 16

ii Strata CT Electronic Telephone User Guide November 2001
Contents
Answering Calls .......................................................................................................................17
Incoming Call Notification .......................................................................................................17
Calling a Forwarded [DN] ........................................................................................................17
Receiving a Forwarded Call .....................................................................................................17
Account Code Calls .......................................................................................................................18
Forced Account Codes (Verified/Non-Verified) ......................................................................18
Voluntary Account Codes (Verified/Non-Verified) .................................................................18
Alarm Reset ...................................................................................................................................20
Alert Signalling .............................................................................................................................20
Attendant Console Calling ............................................................................................................20
Automatic Busy Redial (ABR) .....................................................................................................21
All Call Voice Page .......................................................................................................................22
Automatic Callback (ACB) ...........................................................................................................23
Automatic Hold .............................................................................................................................24
Background Music (BGM) ............................................................................................................24
Call Forwarding .............................................................................................................................25
Access Codes ............................................................................................................................25
LCD Telephones .......................................................................................................................25
Call Forward–All Calls .............................................................................................................26
Call Forward–Busy ...................................................................................................................26
Call Forward–No Answer .........................................................................................................27
Call Forward–Busy/No Answer ...............................................................................................28
Call Forward–Fixed ..................................................................................................................30
Call Forward–External .............................................................................................................30
Call Forward Remote Destination Change ...............................................................................31
Call Park Orbits .............................................................................................................................32
Call Park and Page ........................................................................................................................34
Call Pickup ....................................................................................................................................35
Group Pickup .................................................................................................................................36
Call Transfer with Camp-on ..........................................................................................................37
Call Waiting ..................................................................................................................................38
Conference Calls ...........................................................................................................................39
Date/Time/Day Adjustment ..........................................................................................................39

Strata CT Electronic Telephone User Guide November 2001 iii
Contents
Direct Inward System Access (DISA) .......................................................................................... 40
Direct Station Selection (DSS) ..................................................................................................... 41
Do Not Disturb (DND) .................................................................................................................42
Door Lock .....................................................................................................................................42
Door Phones ..................................................................................................................................43
DTMF Tone Dialling with *and # ............................................................................................... 44
Emergency Ringdown/Hotline Service ......................................................................................... 45
Group Listening ............................................................................................................................ 45
Handsfree Answerback .................................................................................................................46
Handsfree Monitoring ...................................................................................................................46
ISDN Outgoing Calling ................................................................................................................ 47
Making an Outgoing Call with a Subaddress to an ISDN Trunk ............................................. 47
Message Waiting ...........................................................................................................................48
Microphone Cut-Off .....................................................................................................................50
Off-hook Call Announce (OCA) ...................................................................................................51
Voice First Signalling ...............................................................................................................51
Tone Signalling ........................................................................................................................52
SP-OCA ....................................................................................................................................52
Override Calls ...............................................................................................................................53
Busy Station Override ..............................................................................................................54
Do Not Disturb Override ..........................................................................................................54
Executive Override ................................................................................................................... 54
Privacy Override ....................................................................................................................... 55
Toll Restriction Override .......................................................................................................... 55
Page Announcements ....................................................................................................................55
All Call Page ............................................................................................................................ 56
Privacy On-Line ............................................................................................................................ 56
Privacy Release .............................................................................................................................56
Release and Answer ......................................................................................................................57
Saved Number Redial ...................................................................................................................58
Speakerphone ................................................................................................................................58
Speed Dial .....................................................................................................................................59
Speed Dial–Advanced Features ................................................................................................ 60

iv Strata CT Electronic Telephone User Guide November 2001
Contents
Speed Dial Pause ......................................................................................................................63
Speed Dial Number Linking .....................................................................................................64
Chain Dialling Speed Dial Numbers ........................................................................................65
Timed Reminders ..........................................................................................................................66
Tone/Pulse Dialling .......................................................................................................................67
Two (Tandem) Exchange Line Connection ..................................................................................67
Voice Mail Integration ..................................................................................................................70
Chapter 3 LCD Operation
Control Buttons .............................................................................................................................75
Busy Lamp Field (BLF) Display ...................................................................................................77
Call Park Orbit List Display ..........................................................................................................78
Retrieve and Auto Dial Missed Calls ............................................................................................78
Messages .......................................................................................................................................80
Message Notification ................................................................................................................85
Group Notification Station Messaging .....................................................................................86
Silent Messaging (Busy Station) ..............................................................................................87
Memos ...........................................................................................................................................89
Speed Dial Memos ....................................................................................................................89
Timed Reminders .....................................................................................................................90
Name/Number Display ..................................................................................................................91
Chapter 4 DSS Console
[DSS] Buttons ...............................................................................................................................94
Features .........................................................................................................................................95
Calling a Station .......................................................................................................................95
Transferring a Call ....................................................................................................................95
Answering an (Exchange Line) ................................................................................................96
Speed Dial .................................................................................................................................96
Paging .......................................................................................................................................97
Call Forward Override ..............................................................................................................97
Night Transfer ...........................................................................................................................97

Strata CT Electronic Telephone User Guide November 2001 v
Contents
Appendix A Access Codes
Exchange Line Access Codes .......................................................................................................99
Feature Access Codes ................................................................................................................. 100
Paging Access Codes .................................................................................................................. 100
Speed Dial Access Codes ............................................................................................................102
Appendix B Button Labels
Flexible Buttons ..........................................................................................................................103
Notes to Users
Index

vi Strata CT Electronic Telephone User Guide November 2001
Contents

Strata CT Electronic Telephone User Guide November 2001 vii
Introduction
This guide describes how to use electronic telephones for Strata CT systems. Models covered in this
user guide include electronic telephones equipped with a Liquid Crystal Display (LCD) and/or
speakerphone. Instructions for the Electronic Direct Station Selection (DSS) Console are included.

viii Strata CT Electronic Telephone User Guide November 2001
Organisation Introduction
Organisation
♦Chapter 1 – The Grand Tour provides an overview of the equipment, buttons, Light Emitting
Diodes (LEDs), and Liquid Crystal Displays (LCD's)..
♦Chapter 2 – Features describes the available electronic telephone features in alphabetical order.
Detailed instructions on using each feature are covered.
♦Chapter 3 – LCD Operation includes an explanation of the Control button operations. Features
which are available only on the LCD electronic telephone are presented alphabetically and
include detailed LCD displays.
♦Chapter 4 – DSS Console describes the DSS Console features and buttons.
♦Appendix A – Access Codes provides instructions for programming a sequence of steps or
access codes onto feature buttons. It includes Exchange Line Access Codes, Paging Group Codes,
Feature Access Codes (User Programmable Buttons), and Speed Dial Access Codes.
♦Appendix B – Button Labels lists the feature button designations of the electronic telephone
models.
♦Notes to Users contains an overview of Safety Approval and EMC Compliance details.
Conventions
Letters in [brackets] represent buttons which have Directory Numbers on them. For example:
Conventions Description
Note Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply to
specific items.
Important! Calls attention to important instructions or information.
CAUTION! Advises you that hardware, software applications, or data could be
damaged if the instructions are not followed closely.
WARNING! Alerts you when the given task could cause personal injury or death.
[DN] Represents any Directory Number button, also known as an extension or
intercom number.

Strata CT Electronic Telephone User Guide November 2001 ix
Introduction Conventions
Action/Response
[PDN] Represents any Primary Directory Number button (the extension number for the telephone). An extra appearance of the PDN on the same phone is
not considered as a SDN.
[SDN] Represents any Secondary appearance of a PDN. A PDN which appears
on another telephone is considered an SDN.
[PhDN] Represents any Phantom Directory Number button (an additional DN).
Arial Bold Represents telephone buttons.
Courier Shows a computer keyboard entry or screen display.
Helvetica Bold Represents LCD displays, tokens or custom IVR functions. For example:
M ( ).
“Type”Indicates entry of a string of text.
“Press”Indicates entry of a single key. For example: Type prog then press
Enter.
Plus (+)
Shows a multiple PC keyboard or phone button entry. Entries without
spaces between them show a simultaneous entry. Example: Esc+Enter.
Entries with spaces between them show a sequential entry. Example: # +
5.
Tilde (~) Means “through.”Example: 200~220 station range.
➤Denotes the step in a one-step procedure.
➤Denotes a procedure.
See Figure 10 Grey words within the printed text denote cross-references. In the electronic version of this document (Strata Technical Library CD-ROM),
cross-references appear in blue hypertext.
The left column gives you single
or numbered steps that you need
to perform a procedure.
The right column gives the immediate response to your action.
This column also includes additional notes and comments.
Conventions Description

xStrata CT Electronic Telephone User Guide November 2001
Related Documents and Media Introduction
Related Documents and Media
Note Some documents listed here may appear in different versions on the CD-ROM or in print. To
find the most current version, check the version/date in the Publication Information on the
back of the document’s title page.
Refer to the following documents for more information:
♦Strata CT General Description provides a system overview including hardware and feature
information.
♦Strata CT System Administrator Guide gives instructions for the System Administrator to
manage the system. Contains instructions for Station Relocation, System Speed Dial, and other
features only activated by the System Administrator.
♦Strata CT Digital Telephone User Guide provides all the procedures necessary to operate
Toshiba-proprietary digital telephones, including Single Line Digital Telephone Liquid Crystal
Display (LCD) features. It also includes instructions for using the add-on module/DSS console.
♦Strata CT Digital Telephone Quick Reference Guide provides a quick reference for frequently-
used digital telephone features.
♦Strata CT Electronic Telephone Quick Reference Guide provides a quick reference for
frequently-used electronic telephone features.
♦Strata CT ACD Agent User Guide describes the ACD agent feature operation along with step-
by-step procedures for using features.
♦Strata CT ACD Supervisor Guide provides instruction on how to use the ACD supervisor
features.
♦Strata Technical Library CD-ROM enables you to view, print, navigate and search publications
for Strata DK40 and Strata CT digital business telephone systems. It also includes Strata CT ACD
Documentation, including the ACD Agent Guide and ACD Supervisor’s Guide. ACD Installation
and Programming instructions are included in the Strata CT Installation and Maintenance
Manual and the Strata CT Programming Manual.

Strata CT Electronic Telephone User Guide November 2001 1
The Grand Tour 1
This chapter familiarises you with the controls and indicators located on your electronic key
telephone (EKT) (see “20-Button Electronic Key Telephone with LCD”on Page 2).
Toshiba electronic telephones incorporate state-of-the-art telecommunications technology and
provide a vast array of calling features. They are easy to operate, and all features are accessed with a
feature button or a brief access code.
If your telephone is equipped with an LCD, information and feature prompting makes call handling
more efficient and provides easy access to frequently-used features. Abbreviated feature prompts
guide you through specific tasks.
In addition to the standard features, the LCD telephones provide Alphanumeric Messaging, Busy
Lamp Field (BLF) Identification, Exchange Line Identification, Timed Reminders with Messaging,
Speed Dial Memo Directory Dialling, User Name/Number, Call Duration, Date/Time of Day
displays, and the ability to display names and telephone numbers of outside, incoming callers.
Telephones equipped with a speakerphone, enable you to make and receive outside and internal calls
without lifting the handset.

2Strata CT Electronic Telephone User Guide November 2001
Electronic Telephone Diagram The Grand Tour
Electronic Telephone Diagram
Figure 1 20-Button Electronic Key Telephone with LCD
RNG VOL
Flexible Buttons
Microphone
Sliding Memo Tray
Speaker Volume
Control
Hold Button
Conference Transfer Button
Ring Volume Control
Speaker On/Off Button
Speaker
Handset
Dial Pad
Microphone Button
MIC CONF/TRNS
SPKR HOLD INT
[DN] or Intercom Button
Feature and
Function LEDs
Modular
Handset Cord
LCD Display
Scroll Button
Page Button
Mode Button
SCRL
PAGE
MODE
2548

Strata CT Electronic Telephone User Guide November 2001 3
The Grand Tour Electronic Telephone Diagram
Buttons
There are two sets of buttons, fixed and flexible. The fixed buttons, such as MIC
MICMIC
MIC, HOLD
HOLDHOLD
HOLD, CONF/
CONF/CONF/
CONF/
TRNS
TRNSTRNS
TRNS, and VOL
VOLVOL
VOL are shown in Figure 1 on the prior page. The flexible buttons consist of directory
numbers (Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed flexible
buttons varies by telephone.
Fixed Buttons
The fixed buttons are located below your dial pad and enable you to perform standard functions
quickly and easily.
Table 1 Fixed Button Instructions
Button Instructions
CONF/TRNS
CONF/TRNSCONF/TRNS
CONF/TRNS
(Conference/Transfer) ➤Press to set up conference and transfer calls (see “Conference Calls” on Page 39).
HOLD
HOLDHOLD
HOLD
➤Press once to hold internal or outside calls (the Exchange
Line LED flashes at the internal hold rate)
...or press twice to enable Exclusive Hold. The Exchange
Line LED flashes at the exclusive hold rate.
Note Exclusive Hold enables you to place a call on hold so that only you or
somebody using a Call Pickup code at another station can retrieve it.
To retrieve a call on hold:
➤Press Exchange
ExchangeExchange
Exchange or [DN] which is on hold
...or if the call is on Exclusive Hold, from another station
dial #5
#5#5
#5 plus your [DN], or dial #5#7
#5#7#5#7
#5#7 plus the Exchange Line number (001~200) that
the call is held on.
If a call is not retrieved by a certain time (set in system programming), it recalls back
to your phone. You hear repeated recall tone (or if you are on the phone, you hear
recall tone twice).
HOLD LINE 10
JAN 01 SUN 12:19
HOLD LINE 201
LINE 10 RECALL

4Strata CT Electronic Telephone User Guide November 2001
Electronic Telephone Diagram The Grand Tour
HOLD
HOLDHOLD
HOLD (continued)
If the held party hangs up, the call is released and the Line provides a hold-release
signal.
Note If your telephone is programmed for Automatic Hold, existing calls are
automaticallyplaced on hold when you answer a callor make another call. (See
“Automatic Hold”on Page 24.)
A different call can be held on each [DN] or Line
button on your phone. Each time you press SCRL, a
different [DN] or Line is selected. The selected
button’s LED flashes rapidly and your LCD displays
information for the call holding on that button (samples
shown at right).
MIC
MICMIC
MIC
(Microphone)
➤Press to toggle the microphone ON/OFF while the telephone is in use. The LED
indicates the status of the microphone.
Notes
●The microphone and accompanying LED are always ON when receiving “voice first”
internal [DN] calls to enable Handsfree Answerback and OFF if you receive a ring-
first call. MIC may be ON/OFF when placing an on-hook Exchange Line or internal
[DN] call.
●Each station’s MIC can be set in system programming to switch ON/OFF with one
touch, to switch OFF only while pressed and held, or to be either ON/OFF at the
start of handsfree dialling.
●MIC functions on Handsfree Answerback and OCA calls for privacy.
SPKR
SPKRSPKR
SPKR
(Speaker)
➤Press to toggle the speaker ON/OFF. The LED indicates the status of the speaker.
Also selects a line or the internal [PDN] if programmed for auto preferencein system
programming. Can be used to disconnect on-hook speakerphone calls.
VOL
VOLVOL
VOL ➤Slide to adjust volume levels (see “Volume Controls”on Page 11).
RING
RINGRING
RING ➤Slide to adjust the ring volume levels, and the voice levels of the caller (Handsfree
Answerback operation).
Table 1 Fixed Button Instructions (continued)
Button Instructions
CO LINE 02 HOLD
DN 202 HOLD

Strata CT Electronic Telephone User Guide November 2001 5
The Grand Tour Electronic Telephone Diagram
Flexible Buttons
All flexible buttons must be programmed for your telephone in system programming and vary for
individual telephones. If a button does not appear on your display or telephone keystrip label, see
your System Administrator for button assignments.
Line Buttons
You may have buttons designated as Line
LineLine
Line and/or PL
PLPL
PL which enable you to directly access outside
Exchange lines. PL
PLPL
PL enables you to access available Exchange Lines from a group of lines appearing
under one button.
If your telephone does not have a Line
LineLine
Line or PL
PLPL
PL button, and you want to access outside Exchange lines,
you can use access codes. For a listing of these codes, see Table 10 on Page 100.
Directory Number [DN] Buttons
The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to make or answer a call
and are known as your extension or intercom number. You can have multiple [DN] buttons on your
telephone (see Figure 2 on Page 7), including [DNs] belonging to another [SDNs].
Incoming calls ring your telephone [PDNs] from the top down. For example, incoming calls to
Station 10 [PDNs] first ring the “10-1”button, then “10-2,”and finally “10-3.”Your station is
considered busy only when all of the [PDNs] are being used by your telephone or other telephones
and/or when your telephone is on a call on any type of Exchange Line or [DN].
If you have an LCD telephone, you can find out the actual [DN] of a [DN]
button by pressing the [DN] you want to display and dialling #407
#407#407
#407. The
number (210) displays. DN = 210

6Strata CT Electronic Telephone User Guide November 2001
Electronic Telephone Diagram The Grand Tour
Table 2 Directory Button Definitions
Button Definitions
[PDN]
Primary Directory Number
➤Press to answer a call to the Primary Directory Number or to initiate a phone call.
The [PDN] is specifically your Extension Number or Intercom Number. Your telephone
can have up to four [PDN] buttons with your number. You can set Call Forward and
Voice Mail ID code for your [PDN].
[SDN]
Secondary Directory Number
➤Press to answer a call on a [PDN] of another telephone which appears on your
telephone as a [SDN].
You cannot set Call Forward and Voice Mail ID code for [SDNs] on your telephone.
[PhDN]
Phantom Directory Number
➤Press to answer a call to the [PhDN].
Up to 8 [PhDNs] can be assigned to one station. A [PhDN] can be assigned
exclusively to a station or shared among a group of stations. An example of a [PhDN]
application is using the [PhDN] as a common phone number for an entire department,
such as a Sales Department. The [PhDN] rings on all of the telephones of the group
when it is called.
You can only set Call Forward and Voice Mail ID code for [PhDNs] that are owned by
your telephone. You can have a separate message waiting button and mailbox for
each up to four [PhDNs] on your telephone.

Strata CT Electronic Telephone User Guide November 2001 7
The Grand Tour Electronic Telephone Diagram
Figure 2 Multiple Directory Numbers Example
Feature Buttons
Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones.
See Table 7 on Page 62 for a list of all the possible feature buttons.
If a button does not appear on your display or telephone keystrip label, see your System Administrator
for button assignments.
There are two available features that may not be programmed to buttons on your telephone –SDS
SDSSDS
SDS
and RDL
RDLRDL
RDL. For the SDS
SDSSDS
SDS feature, you can substitute the * key in any of the procedures. For the RDL
RDLRDL
RDL
feature, you can substitute the #
##
#key for any of its referenced procedures.
LCD
In its idle state, the 32-character LCD feature of your EKT gives you an accurate desk clock and
calendar combination. The LCD automatically provides a variety of information and feature prompts
to make your call handling easier. When you have an outside call in progress, the elapsed time display
shows the duration of the call. You can also send/receive short messages with other LCD telephones
(see “Messages”on Page 80). All display functions occur automatically as call processing proceeds.
210-3
210-2
210-1
211-2
211-1
500 MW/50
510
540
Station 210's Primary Directory
Numbers [PDNs]
Secondary Directory Numbers
[SDNs] of Station 211
Calls to Station 211 can be
originated or answered by Station
210 by pressing the 211-1 or 211-2
Phantom Directory Numbers
[PhDNs]
Station 210
211-2
211-1
210-3
210-2
210-1
500
510
580
Station 211
2516

8Strata CT Electronic Telephone User Guide November 2001
Electronic Telephone Diagram The Grand Tour
A “+”next to the LCD readout (sample shown at right) on your telephone
indicates there is more data in memory. Press SCRL
SCRLSCRL
SCRL to advance through the
information.
LCD Buttons
The three buttons to the right of the display provide various functions.
Figure 3 LCD Buttons
These functions are:
SCRL
SCRLSCRL
SCRL which scrolls through:
♦Message Waiting station numbers
♦Speed dial digits (if more than 16 digits) when in Mode 8.
PAGE
PAGEPAGE
PAGE which:
♦Changes Busy Field groups.
♦Records a user NAME/NUMBER for another station (used by station 200). Station 200 must be
an LCD EKT to record a NAME/NUMBER display for any other station type.
♦Changes displays (date/time, elapsed time, message, call forward, dialled number).
♦Scrolls through speed dial numbers when using Mode 8.
MODE
MODEMODE
MODE which:
♦Enters or exits various mode functions (see Mode Definitions).
♦Cancels the beeping tone when using timed reminders.
CF-A 201-203+
JAN 01 TUE 12: 19
Scroll Button
Page Button
Mode Button
SCRL
PAGE
MODE
2549