TP-Link UB500 User manual

© 2021 TP-Link REV1.0.0 191003050
User Guide
Bluetooth 5.0 Nano USB Adapter

Contents
About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Chapter 1. Get to Know About Your Adapter . . . . . . . . . . . . . . . . . . . . . .2
Chapter 2. Connect to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Chapter 3. Install Bluetooth Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
3. 1. Install Bluetooth Adapter’s Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3. 2. Pair With Your Bluetooth Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3. 3. Uninstall Bluetooth Adapter’s Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Appendix: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1
About This Guide
This guide is a complement to Quick Installation Guide. The Quick Installation
Guide instructs you on quick installation, and this guide provides the product
overview and detailed instructions for each steps.
When using this guide, please notice that features available of the adapter may
vary by model and software version. The adapter’s availability may also vary by
region or ISP. All images, steps, and descriptions in this guide are only examples
and may not reflect your actual experience.
Conventions
In this guide, the following conventions are used:
Convention Description
Teal Underline Hyper links are in teal italic. You can click to redirect to a website or a
specific section.
Teal Contents to be emphasized and texts on the web page are in teal, including
the menus, items, buttons, etc.
Note: Ignoring this type of note might result in a malfunction or damage to the
device.
Tips: Indicates important information that helps you make better use of your
device.
*For support and warranty, please visit: http://www.tp-link.com/support
*To ensure compatibility, you may need to update the adapter’s drivers after an OS update. You can check
full list of supported OS in the download center at tp-link.com/download-center.
More Info
• The latest software and utility can be found at
https://www.tp-link.com/download-center.
• The Quick Installation Guide (QIG) can be found where you find this guide or
inside the package of the product.
• Specifications can be found on the product page at https://www.tp-link.com.
• Our Technical Support contact information can be found at the Contact
Technical Support page at https://www.tp-link.com/support.
• A TP-Link Community is provided for you to discuss our products at
https://community.tp-link.com.

Chapter 1
Get to Know About Your
Adapter
This chapter introduces what the adapter can do.

3
Chapter 1 Get to Know about Your Adapter
UB500 supports advanced Bluetooth 5.0 and enables wireless connectivity
with a wide range of devices such as computers, printers, phones, headsets,
speakers, keyboards, controllers, etc.
UB500 is highly portable and much smaller than a flash drive. Plug in Win 10/8.1/7
system to enjoy a wireless communication with Bluetooth-enabled devices.
• Supports Windows 10/8.1/7
• Backward compatible with Bluetooth 4.0 devices
• Bluetooth Low Energy technology for energy-saving wireless connectivity
• Ultra-small for convenient portability with reliable high performance

Chapter 2
Connect to a Computer
This chapter introduces how to connect the adapter to your computer.

5
Chapter 2 Connect to a Computer
1. Before you start using your adapter, disable all existing Bluetooth devices
(both built-in and third party) from the Device Manager on Windows.
Note:
To go to Device Manager: Right-click This PC or My Computer, select Manage, go to Device Manager and
disable all existing Bluetooth devices.
2. Insert the adapter into a USB port on your computer directly.
* The image is for demonstration only.

Chapter 3
Install Bluetooth Driver
This chapter introduces how to install your adapter’s driver, pair with your
Bluetooth devices and uninstall your driver. The adapter is equipped with a
Driver Setup Wizard, which can guide you through the installation process.
This chapter includes the following sections:
• Install Bluetooth Adapter’s Driver
• Pair With Your Bluetooth Devices
• Uninstall Bluetooth Adapter’s Driver

7
Chapter 3 Install Bluetooth Driver
3. 1. Install Bluetooth Adapter’s Driver
1. Download the driver at https://www.tp-link.com/download-center.
Tip:
For Windows 10/8.1 system, the driver installation will automatically start when connected to the
internet. If not, please download the driver manually.
2. Extract the downloaded file and run the Setup.exe to start driver
installation.
3. Follow the instructions to complete installation.
4. Once the process is finished, restart your computer.
Notes:
• TP-Link Bluetooth 5.0 USB Adapter will be listed in the Device Manager when the driver is
installed correctly.
• If the driver installation fails, disable the antivirus software and firewall, then try again.
• In Windows 7, if a Windows Security message pops up, refer to
https://www.tp-link.com/faq-2760.html.
3. 2. Pair With Your Bluetooth Devices
For Windows 7:
1. Right-click the Bluetooth icon in the menu bar and select Add Bluetooth
Devices, for example, Audio/Video devices.
Note: Make sure your Bluetooth device is set to be discoverable.

8
Chapter 3 Install Bluetooth Driver
2. Select the found-out device from the list and click Next.
3. Click Finish when completing the pairing.
Note:
During the pairing you may be prompted to enter the pairing code. You need to enter the identical
code to both devices.

9
Chapter 3 Install Bluetooth Driver
For Windows 8.1/10:
1. Double-click the Bluetooth icon on the menu bar.
Note:
1. Make sure your Bluetooth device is set to be discoverable.
2. If the Bluetooth icon doesn’t appear, refer to Troubleshooting->T1.
2. For Windows 8.1, skip this step. For Windows 10, click Add Bluetooth or
other device to scan for Bluetooth devices.
3. Select your Bluetooth device from the list and follow the on screen
instructions to complete pairing.
Note:
During the pairing, you may be prompted to enter the pairing code. You need to enter the identical
code to both devices. If you pair the earphones that do not enable to enter a code, please try to use
the combination of 0000 or 1234, or have a look at the manual of your paired device.
3. 3. Uninstall Bluetooth Adapter’s Driver
Go to Start > All Programs > TP-Link and find the model you want to uninstall.
Follow the on-screen instructions to complete the uninstallation.

10
Appendix: Troubleshooting
T1.What should I do if the Bluetooth icon doesn’t appear?
• Make sure you have turned on the Bluetooth in Windows settings.
• If there are other Bluetooth devices on the computer, disable them in Device
Manager, then insert the adapter and try again.
T2.Why the adapter is not working with my Bluetooth device?
• Make sure your device has BLUETOOTH function.
• Make sure you have installed the latest Bluetooth driver on the computer. You can
check the published driver versions from https://www.tp-link.com/download-center.
• For devices with non-standard Bluetooth protocols, such as Logitech Mouse, there
may be some compatibility problems.
If you still have questions and need further help, please refer to
https://www.tp-link.com/faq-2316.html

FCC compliance information statement
Product Name: Bluetooth 5.0 Nano USB Adapter
Model Number: UB500
Responsible party:
TP-Link USA Corporation, d/b/a TP-Link North America, Inc.
Address: 145 South State College Blvd. Suite 400, Brea, CA 92821
Website: https://www.tp-link.com/us/
Tel: [phone]
Fax: [phone]
E-mail: [email protected]om
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1 ) This device may not cause harmful interference.
2 ) This device must accept any interference received, including interference
that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.

Note: The manufacturer is not responsible for any radio or TV interference
caused by unauthorized modifications to this equipment. Such modifications
could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement:
This equipment complies with FCC RF radiation exposure limits set forth for an
uncontrolled environment. This device and its antenna must not be co-located
or operating in conjunction with any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is
applicable to only Mobile Configurations. The antennas used for this transmitter
must be installed to provide a separation distance of at least 20 cm from all
persons and must not be co-located or operating in conjunction with any other
antenna or transmitter.”
We, TP-Link USA Corporation, has determined that the equipment shown as
above has been shown to comply with the applicable technical standards, FCC
part 15. There is no unauthorized change is made in the equipment and the
equipment is properly maintained and operated.
Issue Date: 2021.06.07

CE Mark Warning
This is a class B product. In a domestic environment, this product may cause
radio interference, in which case the user may be required to take adequate
measures.
OPERATING FREQUENCY (the maximum transmitted power)
2402MHz~2480MHz: 13dBm
EU Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential
requirements and other relevant provisions of directives 2014/53/EU, 2011/65/
EU and (EU)2015/863.
The original EU Declaration of Conformity may be found at
https://www.tp-link.com/support/ce.
UK Declaration of Conformity
TP-Link hereby declares that the device is in compliance with the essential
requirements and other relevant provisions of the Radio Equipment Regulations
2017.
The original UK Declaration of Conformity may be found at
https://www.tp-link.com/support/ukca
RF Exposure Information
This device meets the EU requirements (2014/53/EU Article 3.1a) on the
limitation of exposure of the general public to electromagnetic fields by way of
health protection.
The device complies with RF specifications when the device used at 0.5 cm
from your body.
Canadian Compliance Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development Canada’s licence-exempt
RSS(s). Operation is subject to the following two conditions:
1 ) This device may not cause interference.
2 ) This device must accept any interference, including interference that may
cause undesired operation of the device.

L’émetteur/récepteur exempt de licence contenu dans le présent appareil est
conforme aux CNR d’Innovation, Sciences et Développement économique
Canada applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes:
1 ) L’appareil ne doit pas produire de brouillage;
2 ) L’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
Radiation Exposure Statement:
This EUT is compliance with SAR for general population/uncontrolled exposure
limits in RSS-102 and had been tested in accordance with the measurement
methods and procedures specified in IEC/IEEE 62209-1528. This equipment
should be installed and operated with minimum distance 0.5 cm between the
radiator and your body. This device and its antenna(s) must not be co-located or
operating in conjunction with any other antenna or transmitter.
Industry Canada Statement
CAN ICES-3 (B)/NMB-3(B)
Korea Warning Statements
당해 무선설비는 운용중 전파혼신 가능성이 있음.
NCC Notice
注意！
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變
更頻率、加大功率或變更原設計之特性及功能。
低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象
時，應立即停用，並改善至無干擾時方得繼續使用。
前述合法通信，指依電信管理法規定作業之無線電通信。
低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干
擾。
BSMI Notice
安全諮詢及注意事項
• 請使用原裝電源供應器或只能按照本產品注明的電源類型使用本產品。
• 清潔本產品之前請先拔掉電源線。請勿使用液體、噴霧清潔劑或濕布進行清
潔。

• 注意防潮，請勿將水或其他液體潑灑到本產品上。
• 插槽與開口供通風使用，以確保本產品的操作可靠並防止過熱，請勿堵塞或覆
蓋開口。
• 請勿將本產品置放於靠近熱源的地方。除非有正常的通風，否則不可放在密閉
位置中。
• 不要私自拆開機殼或自行維修，如產品有故障請與原廠或代理商聯繫。
限用物質含有情況標示聲明書
設備名稱：Bluetooth 5.0 Nano USB Adapter
Equipment name
型號（型式）：UB500
Type designation (Type)
單元 Unit
限用物質及其化學符號
Restricted substances and its chemical symbols
鉛
Lead
(Pb)
汞
Mercury
(Hg)
鎘
Cadmium
(Cd)
六價鉻
Hexavalent chromium
(Cr+6)
多溴聯苯
Polybrominated
biphenyls
(PBB)
多溴二苯醚
Polybrominated
diphenyl ethers
(PBDE)
PCB ○ ○ ○ ○ ○ ○
外殼 ○ ○ ○ ○ ○ ○
備考 1. " 超出 0.1 wt %" 及 " 超出 0.01 wt %" 系指限用物質之百分比含量超出百分比含量基準值。
備考 2. " ○ " 系指該項限用物質之百分比含量未超出百分比含量基準值。
備考 3. " − " 系指該項限用物質為排除項目。
Продукт сертифіковано згідно с правилами системи УкрСЕПРО
на відповідність вимогам нормативних документів та вимогам, що
передбачені чинними законодавчими актами України.
Safety Information
• Keep the device away from water, fire, humidity or hot environments.
• Do not attempt to disassemble, repair, or modify the device. If you need service,
please contact us.
• Do not use the device where wireless devices are not allowed.
• This USB Adapter can be powered only by computers that comply with Limited
Power Source(LPS).

Please read and follow the above safety information when operating the device.
We cannot guarantee that no accidents or damage will occur due to improper
use of the device. Please use this product with care and operate at your own risk.
Environment
Operating Temperature: 0℃~40℃(32℉~104℉)
Operating Humidity: 10%~90% non-condensing
Storage Humidity: 5%~90% non-condensing
Explanation of the symbols on the product label
Symbol Explanation
RECYCLING
This product bears the selective sorting symbol for Waste electrical
and electronic equipment (WEEE). This means that this product must
be handled pursuant to European directive 2012/19/EU in order to be
recycled or dismantled to minimize its impact on the environment.
User has the choice to give his product to a competent recycling
organization or to the retailer when he buys a new electrical or
electronic equipment.