TP-Link TD-W8960N User manual

TD-W8960N
300Mbps Wireless N ADSL2+ Modem Router
REV: 6.0.1
191001
1406

COPYRIGHT & TRADEMARKS
Specifications are subject to change without notice. is a registered trademark of
TP-LINK TECHNOLOGIES CO., LTD. Other brands and product names are trademarks or
registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from TP-LINK
TECHNOLOGIES CO., LTD. Copyright © 2015 TP-LINK TECHNOLOGIES CO., LTD. All rights
reserved.
http://www.tp-link.com

FCC STATEMENT
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
•Consult the dealer or an experienced radio/ TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1）This device may not cause harmful interference.
2）This device must accept any interference received, including interference that may cause
undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s authority to
operate the equipment.
FCC RF Radiation Exposure Statement:
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This device and its antenna must not be co-located or operating in conjunction with
any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is applicable to only
Mobile Configurations. The antennas used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.”

CE Mark Warning
This is a class B product. In a domestic environment, this product may cause radio interference, in
which case the user may be required to take adequate measures.
Canadian Compliance Statement
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions:
(1) This device may not cause interference, and
(2)This device must accept any interference, including interference that may cause undesired
operation of the device.
Cet appareil est conforme aux norms CNR exemptes de licence d’Industrie Canada. Le
fonctionnement est soumis aux deux conditions suivantes:
(1) cet appareil ne doit pas provoquer d’interférences et
(2) cet appareil doit accepter toute interférence, y compris celles susceptibles de provoquer un
fonctionnement non souhaité de l’appareil.
This device has been designed to operate with the antennas listed below, and having a maximum
gain of 5 dBi. Antennas not included in this list or having a gain greater than 5 dBi are strictly
prohibited for use with this device. The required antenna impedance is 50 ohms.
To reduce potential radio interference to other users, the antenna type and its gain should be so
chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for
successful communication.
Industry Canada Statement
Complies with the Canadian ICES-003 Class B specifications.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This device complies with RSS 210 of Industry Canada. This Class B device meets all the
requirements of the Canadian interference-causing equipment regulations.
Cet appareil numérique de la Classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
Korea Warning Statements
당해 무선설비는 운용중 전파혼신 가능성이 있음.

NCC Notice & BSMI Notice
注意！
依據 低功率電波輻射性電機管理辦法
第十二條 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、
加大功率或變更原設計之特性或功能。
第十四條 低功率射頻電機之使用不得影響飛航安全及干擾合法通行；經發現有干擾現象時，應立即
停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信規定作業之無線電信。低功率射
頻電機需忍受合法通信或工業、科學以及醫療用電波輻射性電機設備之干擾。
減少電磁波影響，請妥適使用。
安全諮詢及注意事項
●請使用原裝電源供應器或只能按照本產品注明的電源類型使用本產品。
●清潔本產品之前請先拔掉電源線。請勿使用液體、噴霧清潔劑或濕布進行清潔。
●注意防潮，請勿將水或其他液體潑灑到本產品上。
●插槽與開口供通風使用，以確保本產品的操作可靠並防止過熱，請勿堵塞或覆蓋開口。
●請勿將本產品置放於靠近熱源的地方。除非有正常的通風，否則不可放在密閉位置中。
●請不要私自打開機殼，不要嘗試自行維修本產品，請由授權的專業人士進行此項工作。
Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам
нормативних документів та вимогам, що передбачені чинними законодавчими актами
України.
Safety Information
When product has power button, the power button is one of the way to shut off the product;
when there is no power button, the only way to completely shut off power is to disconnect the
product or the power adapter from the power source.
Don’t disassemble the product, or make repairs yourself. You run the risk of electric shock
and voiding the limited warranty. If you need service, please contact us.
Avoid water and wet locations.

This product can be used in the following countries:
AT
BG
BY
CA
CZ
DE
DK
EE
ES
FI
FR
GB
GR
HU
IE
IT
LT
LV
MT
NL
NO
PL
PT
RO
RU
SE
SK
TR
UA
US

TP-LINK TECHNOLOGIES CO., LTD
TP-LINK TECHNOLOGIES CO., LTD
Building 24 (floors 1, 3, 4, 5), and 28 (floors 1-4) Central Science and Technology Park,
Shennan Rd, Nanshan, Shenzhen, China
DECLARATION OF CONFORMITY
For the following equipment:
Product Description: 300Mbps Wireless N ADSL2+ Modem Router
Model No.: TD-W8960N
Trademark: TP-LINK
We declare under our own responsibility that the above products satisfy all the technical
regulations applicable to the product within the scope of Council Directives:
Directives 1999/5/EC, Directives 2004/108/EC, Directives 2006/95/EC, Directives 1999/519/EC,
Directives 2011/65/EU
The above product is in conformity with the following standards or other normative documents
EN 300 328 V1.8.1
EN 301 489-1 V1.9.2 & EN 301 489-17 V2.2.1
EN 55022: 2010 + AC: 2011
EN 55024: 2010
EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 +A2: 2013
EN 50385: 2002
The product carries the CE Mark:
Person responsible for marking this declaration:
Yang Hongliang
Product Manager of International Business
Date of issue: 2015-08-04

CONTENTS
Package Contents ....................................................................................................1
Chapter 1. Product Overview...................................................................................2
1.1 Overview of the Modem Router ......................................................................................2
1.2 Main Features ................................................................................................................3
1.3 Panel Layout ..................................................................................................................4
1.3.1 The Front Panel ................................................................................................................... 4
1.3.2 The Back Panel.................................................................................................................... 5
Chapter 2. Connecting the Modem Router .............................................................7
2.1 System Requirements ....................................................................................................7
2.2 Installation Environment Requirements ..........................................................................7
2.3 Connecting the Modem Router.......................................................................................8
Chapter 3. Quick Installation Guide ........................................................................9
3.1 TCP/IP Configuration......................................................................................................9
3.2 Quick Installation Guide................................................................................................10
Chapter 4. Configuring the Modem Router ..........................................................14
4.1 Login ............................................................................................................................14
4.2 Device Info ...................................................................................................................14
4.3 Quick Setup..................................................................................................................15
4.4 Advanced Setup ...........................................................................................................15
4.4.1 Layer2 Interface ................................................................................................................. 16
4.4.2 WAN Service...................................................................................................................... 19
4.4.3 MAC Clone......................................................................................................................... 27
4.4.4 LAN .................................................................................................................................... 28
4.4.5 NAT .................................................................................................................................... 31
4.4.6 Security .............................................................................................................................. 36
4.4.7 Parental Control ................................................................................................................. 39
4.4.8 Quality of Service ............................................................................................................... 41
4.4.9 Bandwidth Control.............................................................................................................. 44
4.4.10 Routing............................................................................................................................... 46
4.4.11 DNS.................................................................................................................................... 49
4.4.12 DSL .................................................................................................................................... 51

4.4.13 UPnP.................................................................................................................................. 51
4.4.14 Interface Grouping ............................................................................................................. 52
4.4.15 IP Tunnel............................................................................................................................ 53
4.4.16 IPSec.................................................................................................................................. 56
4.4.17 Multicast ............................................................................................................................. 59
4.5 Wireless .......................................................................................................................59
4.5.1 Basic .................................................................................................................................. 59
4.5.2 Security .............................................................................................................................. 60
4.5.3 Wireless Schedule ............................................................................................................. 78
4.5.4 MAC Filter .......................................................................................................................... 79
4.5.5 Wireless Bridge .................................................................................................................. 80
4.5.6 Advanced ........................................................................................................................... 81
4.5.7 Station info ......................................................................................................................... 83
4.6 Guest Network..............................................................................................................83
4.6.1 Basic .................................................................................................................................. 84
4.6.2 Station list........................................................................................................................... 85
4.7 Diagnostics...................................................................................................................85
4.8 Management ................................................................................................................85
4.8.1 Settings .............................................................................................................................. 86
4.8.2 System Log ........................................................................................................................ 89
4.8.3 SNMP Agent ...................................................................................................................... 90
4.8.4 TR-069 client...................................................................................................................... 91
4.8.5 Internet Time ...................................................................................................................... 92
4.8.6 Access Control ................................................................................................................... 93
4.8.7 Update Firmware................................................................................................................ 95
4.8.8 Reboot................................................................................................................................ 96
4.9 Logout ..........................................................................................................................96
Appendix A: Specifications ...................................................................................98
Appendix B: Configuring the PC...........................................................................99
Appendix C: Troubleshooting .............................................................................103

TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
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Package Contents
The following contents should be found in your package:
One TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router
One power Adapter for TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router
Quick Installation Guide
One RJ45 cable
Two RJ11 cables
One ADSL splitter
One Resource CD for TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router, including:
•This User Guide
•Other Helpful Information

Note:
Make sure that the package contains the above items. If any of the listed items are damaged or
missing, please contact your distributor.
Version 5th and version 6th of TD-W8960 are sharing this User Guide. They are similar to each
other so we will take version 6th for example throughout this Guide for simplicity. Differences will
not be presented in this guide.

TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
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Chapter 1. Product Overview
Thank you for choosing the TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router.
1.1 Overview of the Modem Router
The TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router integrates 4-port Switch, Firewall,
NAT-router and Wireless AP. Powered by 2x2 MIMO technology, the Wireless N router delivers
exceptional range and speed, which can fully meet the need of Small Office/Home Office (SOHO)
networks and the users demanding higher networking performance.
The TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router utilizes integrated ADSL2+
transceiver and high speed MIPS CPU. The router supports full-rate ADSL2+ connectivity
conforming to the ITU and ANSI specifications.
In addition to the basic DMT physical layer functions, the ADSL2+ PHY supports dual latency
ADSL2+ framing (fast and interleaved) and the I.432 ATM Physical Layer.
The router provides up to 300Mbps wireless connection with other 802.11n wireless clients. The
incredible speed makes it ideal for handling multiple data streams at the same time, which ensures
your network stable and smooth. The performance of this 802.11n wireless router will give you the
unexpected networking experience at speed 650% faster than 802.11g. It is also compatible with all
IEEE 802.11g and IEEE 802.11b products.
With multiple protection measures, including SSID broadcast control and wireless LAN 64/128
WEP encryption, Wi-Fi protected Access (WPA2-PSK, WPA-PSK), as well as advanced Firewall
protections, the TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router provides complete
data privacy.
The router provides flexible access control, so that parents or network administrators can establish
restricted access policies for children or staff. It also supports Virtual Server and DMZ host for Port
Triggering, and then the network administrators can manage and monitor the network in real time
with the remote management function.
Since the router is compatible with virtually all the major operating systems, it is very easy to
manage. Quick Setup Wizard is supported and detailed instructions are provided step by step in
this user guide. Before installing the router, please look through this guide to know all the router’s
functions.

TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
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1.2 Main Features
Complies with IEEE 802.11n to provide a wireless data rate of up to 300Mbps
One RJ11 LINE port, four 10/100M Auto-Negotiation RJ45 LAN ports, supporting Auto
MDI/MDIX
Quick response semi-conductive surge protect circuit, reliable surge-protect function
AFE to support Annex A and L deployments
Provides external splitter
Multi-user sharing a high-speed Internet connection
Connecting the internet on demand and disconnecting from the Internet when idle for PPPoE
Provides WPA/WPA2, WPA-PSK/WPA2-PSK data security, TKIP/AES encryption security
Provides 64/128-bit WEP encryption security and wireless LAN ACL (Access Control List)
Adopts Advanced DMT modulation and demodulation technology
Adopts 300M wireless LAN transmission technology
Supports access control, parents and network administrators can establish restricted access
policies based on time of day for children or staff
Supports Virtual Server, Port Triggering and DMZ host
Supports UPnP, Dynamic DNS, Static Routing
Supports bridge mode and router function
Supports Web management
Supports firmware upgrade
Supports Flow Statistics
Built-in firewall supporting IP address filtering, MAC address filtering and parental control
Built-in DHCP server
Supports IPv6.
Supports Guest Network.
Supports WPS

TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
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1.3 Panel Layout
1.3.1 The Front Panel
The router’s LEDs are located on the front panel (View from left to right).
Figure 1-1
LED Explanation:
Name Status Indication
(Power)
On The modem router is powered on.
Off The modem router is off. Please ensure that the power adapter is
connected correctly.
(ADSL)
On ADSL line is synchronized and ready to use.
Flash The ADSL negotiation is in progress.
Off ADSL synchronization fails. Please refer to Note 1 for
troubleshooting.
(Internet)
On The network is available with a successful Internet connection.
Flash There is data being transmitted or received via the Internet.
Off
There is no successful Internet connection or the modem router
is operating in Bridge mode. Please refer to Note 2 for
troubleshooting.
(WLAN)
Flash Wireless is enabled.
Off Wireless is disabled.
(WPS)
On A wireless device has been successfully added to the network by
WPS function.
Slow Flash
WPS handshaking is in process and will continue for a
bout 2
minutes. Please press the WPS button on other wireless devices
that you want to add to the network while the LED is flashing.
Quick
Flash
A wireless device has failed to be added to the network by WPS
function. Please refer to 4.5.2.1 WPS Setup
for more
information.
(LAN1-4)
On There is a device connected to this LAN port.
Flash The modem router is sending or receiving data over this LAN
port.
Off There is no device connected to this LAN port.

TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
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
Note:
1. If the ADSL LED is off, please check your Internet connection first. Refer to 2.3 Connecting
the Modem Router for more information about how to make Internet connection correctly. If
you have already made a right connection, please contact your ISP to make sure if your
Internet service is available now.
2. If the Internet LED is off, please check your ADSL LED first. If your ADSL LED is also off,
please refer to Note 1. If your ADSL LED is GREEN ON, please check your Internet
configuration. You may need to check this part of information with your ISP and make sure
everything have been input correctly. Refer to 4.2 Device Info for more information.
1.3.2 The Back Panel
Figure 1-2
ADSL: Connect to the Modem Port of Splitter or to the telephone line.
LAN1, LAN2, LAN3, LAN4/WAN: Through these ports, you can connect the router to your PC
or the other Ethernet network devices. Enable EWAN function and you will be able to connect
to Cable/FTTH/VDSL/ADSL device.
WiFi: The switch for the WiFi function.
RESET: There are two ways to reset the router's factory defaults.
1) Use the Restore Default function on Management -> settings -> Restore Default page in
the router's Web-based Utility.
2) Use the Factory Default RESET button: With the router powered on, use a pin to press and
hold the RESET button for at least 5 seconds. And the router will reboot to its factory default
settings.
WPS: The switch for the WPS function. For details, please refer to 4.5.2.1 WPS Setup.
ON/OFF: The switch for the power.

TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
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POWER: The Power plug is where you will connect the power adapter.
Wireless Antennas: To receive and transmit the wireless data.

TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
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Chapter 2. Connecting the Modem Router
2.1 System Requirements
Broadband Internet Access Service (DSL/Cable/Ethernet).
PCs with a working Ethernet Adapter and an Ethernet cable with RJ45 connectors.
TCP/IP protocol on each PC.
Web browser, such as Microsoft Internet Explorer, Mozilla Firefox or Apple Safari.
2.2 Installation Environment Requirements
The Product should not be located where it will be exposed to moisture or excessive heat.
Place the router in a location where it can be connected to the various devices as well as to a
power source.
Make sure the cables and power cord are safely placed out of the way so they do not create a
tripping hazard.
The router can be placed on a shelf or desktop.
Keep away from the strong electromagnetic radiation and the device of electromagnetic
sensitive.
Generally, TD-W8960N is placed on a horizontal surface. The device also can be mounted on the
wall as shown in Figure 2-1.
Figure 2-1 Wall-mount Install

Note:
The diameter of the screw, 4.1mm<D<7.8mm, and the distance of two screws is 107.5mm. The
screw that project from the wall need around 4mm based, and the length of the screw need to be
at least 20mm to withstand the weight of the product.

TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
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2.3 Connecting the Modem Router
Before installing the device, please make sure your broadband service provided by your ISP is
available. If there is any problem, please contact your ISP. Before cable connection, cut off the
power supply and keep your hands dry. You can follow the steps below to install it.
Step 1: Connect the ADSL Line.
Method one: Plug one end of the twisted-pair ADSL cable into the ADSL port on the rear
panelTD-W8960N, and insert the other end into the wall socket.
Method two
：
You can use a separate splitter. External splitter can divide the data and
voice, and then you can access the Internet and make calls at the same time. The
external splitter has three ports:
• LINE: Connect to the wall jack
• PHONE: Connect to the phone sets
• MODEM: Connect to the ADSL port of TD-W8960N
Plug one end of the twisted-pair ADSL cable into the ADSL port on the rear panel of
TD-W8960N. Connect the other end to the MODEM port of the external splitter.
Step 2: Connect the Ethernet cable. Attach one end of a network cable to your computer’s
Ethernet port or a regular hub/switch port, and the other end to the LAN port on the
modem router TD-W8960N.
Step 3: Power on the computers and LAN devices.
Step 4: Attach the power adapter. Connect the power adapter to the power connector on the rear
of the device and plug in the adapter to a electrical outlet or power extension. The
electrical outlet shall be installed near the device and shall be easily accessible.
Figure 2-2

TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
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Chapter 3. Quick Installation Guide
This chapter will show you how to configure the basic functions of your TD-W8960N 300Mbps
Wireless N ADSL2+ Modem Router using Quick Setup Wizard within minutes.
3.1 TCP/IP Configuration
The default IP address of the TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router is
192.168.1.1. And the default Subnet Mask is 255.255.255.0. These values can be changed as you
desire. In this guide, we use all the default values for description.
Connect the local PC to the LAN/WAN port of the Router. And then you can configure the IP
address for your PC in the following way.
Obtain an IP address automatically
1) Set up the TCP/IP Protocol in "Obtain an IP address automatically" mode on your PC.
If you need instructions as to how to do this, please refer to Appendix B: "Configuring the
PC”.
2) Then the built-in DHCP server will assign IP address for the PC.
Now, you can run the Ping command in the command prompt to verify the network connection.
Please click the Start menu on your desktop, select run tab, type cmd or command in the field
and press Enter. Type ping 192.168.1.1 on the next screen, and then press Enter.
If the result displayed is similar to the screen below, the connection between your PC and the
router has been established.
Figure 3-1
If the result displayed is similar to the screen shown below, it means that your PC has not
connected to the router.
Figure 3-2

TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
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You can check it following the steps below:
1) Is the connection between your PC and the router correct?
The LEDs of LAN port which you link to the device and the LEDs on your PC's adapter should
be lit.
2) Is the TCP/IP configuration for your PC correct?
If the router's IP address is 192.168.1.1, your PC's IP address must be within the range of
192.168.1.2 ~ 192.168.1.254.
3.2 Quick Installation Guide
With a Web-based utility, it is easy to configure and manage the TD-W8960N 300Mbps Wireless N
ADSL2+ Modem Router. The Web-based utility can be used on any Windows, Macintosh or UNIX
OS with a Web browser, such as Microsoft Internet Explorer, Mozilla Firefox or Apple Safari.
1. To access the configuration utility, open a web-browser and type the default address
http://tplinkmodem.net/ in the address field of the browser.
Figure 3-3
After a moment, a login window will appear, similar to the Figure 3-4. Enter admin for the
User Name and Password, both in lower case letters. Then click the Login button or press the
Enter key.
Figure 3-4

Note:
1) Do not mix up the user name and password with your ADSL account user name and password
which are needed for PPP connections.
2) If the above screen does not pop up, it means that your Web-browser has been set to a proxy.
Go to Tools menu→Internet Options→Connections→LAN Settings, in the screen that
appears, cancel the Using Proxy checkbox, and click OK to finish it.
2. After your successful login, you will see the Login screen as shown in Figure 3-5. Click Quick
Setup menu to access Quick Setup Wizard.

TD-W8960N 300Mbps Wireless N ADSL2+ Modem Router User Guide
11
Figure 3-5
3. Choose the WAN Type for Internet access, and then click Next.
Figure 3-6

Note:
1) The Quick Setup Wizard will guide you to configure the WAN Service over ATM interface.