Trane IX10-TRANEKIT-INTERNAL-DATA Installation and operating instructions
SAFETY WARNING
Only qualified personnel should install and service the equipment. The installation, starting up, and servicing of heating, ventilating, and air-conditioning equipment
can be hazardous and requires specific knowledge and training. Improperly installed, adjusted or altered equipment by an unqualified person could result in death or
serious injury. When working on the equipment, observe all precautions in the literature and on the tags, stickers, and labels that are attached to the equipment.
May 2022 BAS-SVX067H-EN
Installation, Operation, and Maintenance
Trane®Cellular Router Solution
for Tracer System Controllers
©2022 Trane BAS-SVX067H-EN
Introduction
Read this manual thoroughly before operating or servicing this unit.
Warnings, Cautions, and Notices
Safety advisories appear throughout this manual as required. Your personal safety and the proper
operation of this machine depend upon the strict observance of these precautions.
The three types of advisories are defined as follows:
WARNING
Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It could also be used to alert against unsafe practices.
NOTICE
Indicates a situation that could result in equipment or property-damage only accidents.
WARNING
Proper Field Wiring and Grounding Required!
Failure to follow code could result in death or serious injury.
All field wiring MUST be performed by qualified personnel. Improperly installed and grounded
field wiring poses FIRE and ELECTROCUTION hazards. To avoid these hazards, you MUST
follow requirements for field wiring installation and grounding as described in NEC and your
local/state/national electrical codes.
WARNING
Personal Protective Equipment (PPE) Required!
Failure to wear proper PPE for the job being undertaken could result in death or serious injury.
Technicians, in order to protect themselves from potential electrical, mechanical, and chemical
hazards, MUST follow precautions in this manual and on the tags, stickers, and labels, as well
as the instructions below:
• Before installing/servicing this unit, technicians MUST put on all PPE required for the
work being undertaken (Examples; cut resistant gloves/sleeves, butyl gloves, safety
glasses, hard hat/bump cap, fall protection, electrical PPE and arc flash clothing).
ALWAYS refer to appropriate Safety Data Sheets (SDS) and OSHA guidelines for proper
PPE.
• When working with or around hazardous chemicals, ALWAYS refer to the appropriate SDS
and OSHA/GHS (Global Harmonized System of Classification and Labelling of Chemicals)
guidelines for information on allowable personal exposure levels, proper respiratory
protection and handling instructions.
• If there is a risk of energized electrical contact, arc, or flash, technicians MUST put on all
PPE in accordance with OSHA, NFPA 70E, or other country-specific requirements for arc
flash protection, PRIOR to servicing the unit. NEVER PERFORM ANY SWITCHING,
DISCONNECTING, OR VOLTAGE TESTING WITHOUT PROPER ELECTRICAL PPE AND
ARC FLASH CLOTHING. ENSURE ELECTRICAL METERS AND EQUIPMENT ARE
PROPERLY RATED FOR INTENDED VOLTAGE.
BAS-SVX067H-EN 3
WARNING
Follow EHS Policies!
Failure to follow instructions below could result in death or serious injury.
• All Trane personnel must follow the company’s Environmental, Health and Safety (EHS)
policies when performing work such as hot work, electrical, fall protection, lockout/
tagout, refrigerant handling, etc. Where local regulations are more stringent than these
policies, those regulations supersede these policies.
• Non-Trane personnel should always follow local regulations.
Trademarks
All trademarks referenced in this document are the trademarks of their respective owners.
Copyright
This document and the information in it are the property of Trane, and may not be used or reproduced in
whole or in part without written permission. Trane reserves the right to revise this publication at any
time, and to make changes to its content without obligation to notify any person of such revision or
change.
Revision History
• WR21 cellular router model replaced with IX10 cellular router model.
• Part numbers updated due to new IX10 model.
Introduction
4BAS-SVX067H-EN
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Purpose..................................................................... 5
Background.................................................................. 5
Trane Cellular Router Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Project Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Performing a Site Survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Solve Networks Cellular Service and Renewal Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Choosing the Appropriate Cellular Router Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Internal Mount Kit (Part# IX10-TRANEKIT-INTERNAL-DATA) . . . . . . . . . . . . . . . . . . . 7
Remote Mount Kit (Part# IX10-TRANEKIT-REMOTE-DATA) . . . . . . . . . . . . . . . . . . . . 7
Project Development Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Trane Cellular Router Order Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Register with INS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accessing the INS Online Store. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Selecting Cellular Router Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Individual Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Submitting an Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About the Trane Device Order Information Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Order Confirmation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing the Cellular Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Strong Cellular Signal Strength (max. bars or ≥ −75 dB) . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Moderate or Poor Cellular Signal Strength (less than max. bars or ≥ −91 dB) . . . . . . . . . 11
Configuring IP Settings for Tracer SC+ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Tracer SC+ Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installation Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Testing the Cellular Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting Up Remote Access for Customers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting Up Trane Connect Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Registering a Tracer BAS Controller or Tracer Concierge with TIS Command
Center...................................................................... 16
Modifying a Previously Registered Tracer BAS Controller . . . . . . . . . . . . . . . . . . . . . . 17
Customer Admin Initial Account Creation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Logging in to Trane Connect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Creating Additional Trane Connect Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Table of Contents
BAS-SVX067H-EN 5
Overview
Purpose
The purpose of this document is to help you prepare, select, order, implement, and support a standard
cellular solution for secure remote access. This document describes how to select the proper cellular
carrier, how to determine the appropriate Trane Cellular Router kit (given the location of your Tracer
BAS controller and the cellular signal strength), as well as installation instructions for each kit to achieve
secure remote access for both Trane and your customers.
Background
Trane requires secure remote access to a customer’s Tracer BAS for troubleshooting and diagnostics,
and to update the Tracer BAS controller when needed. The preferred method for secure remote access
to Tracer SC+ is Trane Connect Remote Access. Trane Connect Remote Access is built into many
Tracer BAS controllers, including Tracer SC/SC+/Concierge, allowing Trane technicians and customers
to securely access their Tracer BAS while away from the office. Refer to the Trane Connect How-To
Guide, (BAS-SVU22) for more details.
Trane’s recommended best practice is to install Tracer BAS controllers behind the customer’s firewall on
the network (LAN/WAN). However, if your customer prefers to separate the building automation system
(BAS) from the customer LAN/WAN, or if the building is newly constructed and there is no customer
LAN/WAN installed, then the best alternative is to set up an Independent BAS network and utilize the
Trane Cellular Router solution to obtain secure Internet connectivity.
Trane Cellular Router Solution
Trane has created a standard solution, process, and support system for Trane offices to use when
setting up an independent BAS network.
The cellular router solution is available in two pre-packaged kits:
•Kit #1 – An internal assembly designed for installation inside a medium or large Tracer BAS
enclosure.
•Kit #2 – An external assembly designed for remote mounting.
Both kits contain all necessary components:
• Digi cellular router
• Mounting hardware, antenna, power supply, and antenna cabling
• Cellular data plan-ready
• Pre-configured firewall for easy installation and startup
• First year maintenance plan
• Trane Product support
Additional support includes:
• Online store (www.industrialnetworking.com/Trane)
• CSET blocks and estimator assemblies
• First year replacement program (RMA)
The cellular router solution is delivered pre-configured, cell-service ready, and shipped directly to your
office at pre-negotiated pricing from an online store that maintains cellular router supplies for Trane.
6BAS-SVX067H-EN
Project Planning
Before selecting a Cellular Router Kit for your customer, determine the cellular signal strength at the
customer site with a specific cellular carrier. Another consideration is whether this will be a temporary
cell router implementation or a long term solution.
Performing a Site Survey
To ensure trouble free operation, it is recommended that a site survey be performed prior to the
installation of the cellular router. A site survey can provide insight into the best installation location for
the cellular router. The cellular router should be installed where a reliable 4G/LTE signal can be
obtained.
The cellular strength in a BAS location is highly dependent upon the construction of the building and the
location within the building. For example, the cellular signal will not be the same in the basement or a
mechanical room as it will be when close to the exterior of the building next to glass.
A smart phone with the same cellular carrier as the cellular router can be a convenient tool because it
can be easily moved from location to location during the survey process. In the absence of a smart
phone, the cellular router itself may be used to determine the best installation location.
Solve Networks Cellular Service and Renewal Process
The Trane Cellular Router Solution is designed to work with Solve Networks connectivity service. Solve
Networks is a partner with INS and a Mobile Virtual Network Operator (MVNO) that utilizes the cellular
infrastructure from Verizon and AT&T U.S. Solve provides simplified billing and subscription
management offerings specifically designed to support the Trane Cellular Router Solution. (For
connectivity in Canada, contact Solve Networks at 888-365-0913, to discuss available options). Solve
Networks typically uses the Verizon Wireless LTE network by default unless AT&T is specifically
requested at the time of order. There are several ways to determine which carrier network is best; the
most reliable mechanism is known as “local knowledge”.
• Ask the staff at your customer’s facility about cellular coverage while using their own personal
phones/carriers. Some sample questions might include: what carrier works best for most cell phone
users in this building? Are there any areas in the building where you are unable to get phone
service?
• Test the signal strength at the customer site by using your own personal mobile device. This can
provide first-hand knowledge of signal strength for a particular carrier. In the absence of local
knowledge, conduct your own research by visiting cellular phone coverage and signal websites. In
particular, the following resources provide good information:
– Verizon Wireless Coverage Map: https://www.verizon.com/coverage-map/
– AT&T Coverage Map: https://www.att.com/maps/wireless-coverage.html
– Open Signal: http://opensignal.com
– Cell Reception: http://www.cellreception.com/
A SIM card for the specific carrier will be installed for the cellular router to communicate on each specific
carrier network. The SIM cards are factory-installed by INS and shipped activated and tested ready-to-
be-used. Each new Trane Cellular Router Kit includes the first 12 months/12GB of data from Solve
Networks and support from INS with the initial cost of the kit. (Other rate plan offerings are available
upon request).
At the time of order, provide INS the following:
• Confirmation of cellular carrier to be used.
• Solve Networks account number to which the new service will be added, or notify INS that a new
Solve Networks account needs to be created.
• Completed order information sheet. https://www.industrialnetworking.com/pdf/Trane-Device-Order-
Information.pdf
At the end of the first 12–month service period, the service will renew for an additional 12 months and
will be billed on the next month’s Solve Networks invoice. Solve Networks will contact the account
owner prior to the conclusion of the initial 12–month service period to determine if the service will:
BAS-SVX067H-EN 7
• Renew for another 12 months (default).
• Change to a month-to-month billing service (1GB/month allowance per line).
• Transfer service to another Solve Networks account.
• Terminate the service.
Contact Solve Networks if you have any questions about the cost of services, renewal, and transfer
Choosing the Appropriate Cellular Router Kit
Upon completion of the site survey, you will be able to classify the cellular signal strength at the BAS
location (strong, moderate, or poor).
Internal Mount Kit (Part# IX10-TRANEKIT-INTERNAL-DATA)
If the cellular signal strength is strong at the Tracer BAS enclosure location (maximum bars), order the
Internal Mount Kit. The Internal Mount Kit is designed for use where a strong cellular signal exists at or
near the Tracer BAS enclosure. The cellular router must be installed inside the Trane enclosure or in
close proximity of the enclosure.
Packaging includes:
• Digi IX10 cellular router
• DIN rail mounting bracket
• Ethernet patch cable
• Antenna with two integrated 3-foot cables
• Two coax antenna cables (3 ft each)
Remote Mount Kit (Part# IX10-TRANEKIT-REMOTE-DATA)
In cases where the cellular signal is moderate or poor (less than maximum bars) in the BAS installation
location, order the Remote Mount Kit. The Remote Mount Kit is designed for use when a strong cellular
signal is absent near the Tracer SC+. In these situations, the cellular router must be mounted in an area
of the building where a strong signal exists.
Note: Location must not be more than 300 ft from the Tracer BAS controller due to Ethernet cabling
restrictions.
Packaging includes:
• Digi IX10 cellular router
• DIN rail mounting bracket
• Cellular router enclosure with internally mounted antennas and built-in wall mounts
• 120V power supply
• Ethernet cable (maximum length 300 ft) –not included in kit; Trane office must supply to customer.
Project Development Tools
There are two tools that have been created to support the development of your projects: CSET Shapes
and Estimator Assemblies.
Estimator assemblies are provided for the Trane Cellular Router Solution, which include both cellular
router kits.
Project Planning
8BAS-SVX067H-EN
Trane Cellular Router Order Process
The Trane Cellular Router Solution ordering process consists of the following tasks:
• Register with INS (Industrial Networking) website at www.industrialnetworking.com/Trane.
• Log in using new ID and password to access the INS online store with Trane pricing.
• Select the appropriate cellular router kit and/or accessories.
• Submit order to INS.
• Complete the Trane Device Order Information form.
• Receive order confirmation from INS.
Register with INS
The first step in the order process is to register with INS as a Trane user.
support at 800–889–1461. Be prepared to provide the following information: first and last name, e-
mail address, phone number, Trane branch name, and Trane office code. (For security
purposes, all order acknowledgements will be sent to the primary contact).
Note: In addition to the primary contact, more users can be can be added as authorized purchasers.
Supply the users’ contact information and INS will send user names and passwords.
2. After the above information is provided, you will be instructed to log into the INS online store.
Note: Select the My Account Link at the top of the page to log in. To change your password, navigate to
settings>update password.
Accessing the INS Online Store
After you have registered as a Trane user, you can now access the INS online store. Navigate to the
INS online store for Trane at www.industrialnetworking.com/Trane and enter your e-mail and password,
which opens the INS online store for Trane.
Important: Access the INS online store exclusively set up for Trane at www.industrialnetworking.com/
Trane, NOT www.industrialnetworking.com.
Selecting Cellular Router Items
Select the appropriate cellular router kit (for internal or external mounting). Refer to the above figure to
match the corresponding numerals with the list below.
The Trane Cellular Router Products and Services home page contains the following components:
• Internal Mount Kit
• External Mount Kit
• Individual Components
• Add Service
Refer to Table 1, p. 9 and Table 2, p. 9 for cellular router kit details.
BAS-SVX067H-EN 9
Table 1. Cellular router kit (Internal) packaged contents
Internal Mount Kit
PN# IX10-TRANEKIT-INTERNAL-DATA (contents)
• Digi IX10 cellular router
• DIN rail mounting bracket
• Ethernet patch cable (1 ft)
• Antenna with two integrated 3-foot cables
When you order a cellular router kit, it is shipped with the cellular data plan already activated. Billing for
the cellular data service is separate from the kit invoice. Cellular data service is billed monthly to each
Trane office for all combined cellular routers. For more information, contact the controls product
manager
Table 2. Cellular router kit (External) packaged contents
Remote Mount Kit
PN# IX10-TRANEKIT-REMOTE (contents)
• Digi Cellular Router
• Cell router enclosure with internally mounted antennas and built-in wall
mounts
• DIN rail-mounted 120V power supply
• Ethernet cable for connection to Tracer BAS controller (NOT included
-Trane office must supply)
Individual Components
In addition to the cellular router pre-packaged kits, all parts can be ordered separately.
Table 3. Cellular Router Parts and Accessories
Component Specific Part Part Number
Antennas Remote antenna kit WMMG-7-38-03NJ
Replacement antenna (3G/4G) AP-M2M3-CC-Q-S22-BL-3
Remote Antenna Cable 10 ft Extension RG5810NMSM
25 ft Extension RG5825NMSM
50 ft Extension LMR40050NMSM
75 ft Extension LMR40075NMSM
Trane Cellular Router Order Process
10 BAS-SVX067H-EN
Table 3. Cellular Router Parts and Accessories (continued)
Component Specific Part Part Number
Power IX10/IX20 AC Power Supply 76002104
IX10 DIN Rail Mounting Bracket 76002095
NEMA 4X Polycarbonate Enclosure PC1008
Ethernet Cable 0.5m RJ45/RJ45 Unshielded Patch Cable LV5EPC0.5MST-B-BLU
10m RJ45/RJ45 Unshielded Patch Cable LV5EPC10MST-B-BLU
Submitting an Order
1. Add the selected cellular router items to the shopping cart and submit your order. Two payment
options are available: credit card or purchase order.
Upon receipt of your order, INS will send you a request to complete a Trane Device Order
Information Form.
Note: Your order will not be processed until INS receives the completed form.
Note: For Trane offices in California, Georgia, Pennsylvania, and Texas, the Tax Resale certificate
number must be provided at the time of order placement.
About the Trane Device Order Information Form
The Trane Device Order Information form is located at the back of this document. It is necessary for the
following reasons:
• To designate an individual from your office who will receive alarms from the Digi Remote Manager
Cloud. Setting this up will help provide a proactive alert to your operations team members who are
responsible for maintaining the secure remote access to your customer’s site. Essentially, it will alert
them when remote communication to their site goes down or gets interrupted.
• To designate an office administrative contact. Both a primary and secondary contact are required for
your office (or district). The designated contacts are the only two who are authorized to make
changes to your annual cellular data plans. Changes that can be made include termination,
suspension, or unsuspending a data plan for a specific cellular router.
• To indicate your customer VPN user account setup information.
Note: It is highly recommended to utilize Trane Connect Remote Access instead of VPN to access
the Tracer BAS from outside the building; it is safer and easier to set up.
Order Confirmation
After INS receives your order and the completed Trane Device Order Information form, you will receive
an order confirmation with shipping and tracking details.
Trane Cellular Router Order Process
BAS-SVX067H-EN 11
Installing the Cellular Router
Installation procedures will vary depending on the cellular signal strength at the BAS location.
Strong Cellular Signal Strength (max. bars or ≥ −75 dB)
When the cellular signal strength is strong at the BAS location, install the Digi cellular router inside the
Trane enclosure, using the Internal Mount Kit (Part# IX10-TRANEKIT-INTERNAL-DATA).
1. Prepare the enclosure for antenna mounting by opening a 3/4 in. knockout.
2. Attach the provided DIN rail clip to the Digi cellular router. (Trane technician to provide DIN rail, if
necessary).
3. Mount the Digi cellular router inside the Trane Enclosure.
4. Attach provided coax cables directly onto the Digi cellular router.
5. Mount the provided antennas onto the outside of the enclosure, then attach the coax cables.
6. Connect the Digi cellular router to Ethernet Port 2 on the Tracer BAS controller using an Ethernet
cable.
7. Connect power to Digi cellular router:
• Trane technician to provide bare red and black wire connection to the Digi cellular router
terminal block power connector.
– Connect the PM014 power supply to the bare wire and terminal block power connector to the
Digi cellular router.
There are two IMC terminal connections on the PM014 power supply. Connect both wires
into either the left or the right IMC terminal connection. (See the following figure.)
Figure 1. PM014 power supply IMC terminal connections
Black wire
Red wire
Red wire
Black wire
Moderate or Poor Cellular Signal Strength (less than max. bars or ≥ −91
dB)
When the cellular signal strength is moderate or poor at the BAS location, install the Digi cellular router
in a remote location from the BAS using the Remote Mount Kit (Part# IX10-TRANEKIT-REMOTE-
DATA).
1. Mount the remote enclosure on a wall near the electrical receptacle.
2. Connect the Digi cellular router to Ethernet Port 2 on the Tracer BAS controller using an Ethernet
cable.
Note: Maximum cable length is 300 ft.
3. Connect power to the Digi cellular router remote enclosure.
Note: If obtaining a good signal at the required customer wall/receptacle location is still not possible,
consider purchasing a more powerful external antenna that can be mounted inside or outside of
the building by using the antenna cabling lengths available (75/50/7).
12 BAS-SVX067H-EN
Configuring IP Settings for Tracer SC+
The Digi cell router is preconfigured to connect directly with the default Port 2 settings on the Tracer
BAS controller. To confirm the settings at the Tracer BAS user interface, navigate to
Installation>Identification and Communications>IP Configuration to view the Identification and
Communications page.
1. Click Edit to expand the data frames.
2. In the Ethernet Network Port 2 frame, verify that Enable the Ethernet connection for Ethernet
Network Port 2 is selected.
The IP Address, Subnet Mask, and Default Gateway should be populated with the Digi cell router
information. Refer to the following figure for an example.
3. In the Metric frame, select Ethernet Network Port 2.
4. In the DNS Setup frame, select Use the following DNS server addresses. Enter the Default
Gateway address in the Primary DNS Server field.
5. Click Save.
Figure 2. Ethernet Port 2 configuration
Tracer SC+ Installation
Depending on the installation method of the Tracer SC+ system controller, there may not be sufficient
space in the controller enclosure to properly install the Digi cellular router. Depending on signal strength,
follow the instructions for Moderate or Poor Cellular Signal Strength.
Installing the Cellular Router
BAS-SVX067H-EN 13
Installation Scenarios
There are several different installation scenarios for the Digi IX10 cellular router and Tracer SC+ system
controller. Depending on the site-specific connectivity scenario, the connection options are varied.
Since each Ethernet port on the Tracer SC+ controller can be independently configured based on the
scenario, several application use cases exist. Refer to the cases below for additional information.
Standalone Building Controller
For standalone Tracer SC+ use cases with no network connectivity, connect the cellular router to
Ethernet/LAN port 1 on the Tracer SC+ system controller. When the optional Tracer 10” display is also
used, connect the display to Ethernet/LAN port 2 on the system controller. While the default
configuration of port 2 normally connects automatically to the hardwired display, configuration of port 1
may be necessary depending on the IP address of the Digi cellular router. Refer to the installation
literature of the Tracer SC+ controller for additional setup information.
Networked Building Controller — Hardware Display
The Tracer SC+ is normally connected to the building network through a hardwired (Ethernet)
connection to Ethernet/LAN port 1 on the system controller. Connect the cellular router to the remaining
Ethernet/LAN port on the Tracer SC+ system controller. When the optional Tracer 10” display is also
used with this use case, one option is to hardwire the display to the building network with an Ethernet
cable. Collaborate with the customer’s IT professionals to confirm the IP address of the display.
With the display connected to the network, refer to the installation literature of the display to properly
configure the display for connectivity to the Tracer SC+, since the destination address and login
credentials of the Tracer SC+ controller must be entered in the Tracer 10” display configuration.
Networked Building Controller — Wireless Display
The Tracer SC+ can be connected to the building network through a wireless (Wi-Fi) or hardwired
through Ethernet/LAN port 1 on the system controller. If hardwired, connect the cellular router to the
remaining Ethernet/LAN port on the Tracer SC+ system controller. When the optional Tracer 10” display
is also used with this use case, connect the display to the Tracer SC+ controller by using the Wi-Fi
adapter on the Tracer SC+. Refer to the installation literature of the Wi-Fi adapter for proper setup
instructions. Alternately, connect the display to the building network to enable connectivity to the
network-enabled Tracer SC+ system controller.
If the display is connected to the network, refer to the installation literature of the display to properly
configure the display for connectivity to the Tracer SC+, since the destination address and login
Installing the Cellular Router
14 BAS-SVX067H-EN
credentials of the Tracer SC+ controller must be entered in the Tracer 10” display configuration.
Testing the Cellular Router
After the Digi router has been connected to a power supply and the antennas are connected, test the
device and the wireless signal.
1. Log into the Tracer BAS user interface.
2. On the left navigation menu, select Installation>Identification and Communications.
Note: If you need additional information on configuring the Tracer BAS controller, refer to the
appropriate Installation & Setup guide.
Figure 3. Tracer SC+ navigation to Identification and Communications page
3. Select the Trane Intelligent Services Configuration tab.
4. Click Test Connection to test the wireless connection.
Installing the Cellular Router
BAS-SVX067H-EN 15
Figure 4. Tracer SC+ Test Connection
If the Tracer BAS controller is able to communicate properly, you will receive confirmation in the form
up a successful connection pop-up message. If an error message appears, verify the network
configuration or contact the network administrator. If neither of these solutions solve the problem,
contact Trane TIS for technical support.
Installing the Cellular Router
16 BAS-SVX067H-EN
Setting Up Remote Access for Customers
When customers require remote access to their facilities through the cellular router solution, utilizing
Trane Connect is easy to use and built-in to Tracer BAS controllers. The following procedure describes
how to set up Trane Connect for your customer. If some sections do not apply to your specific scenario,
skip to the appropriate section. For more information, refer to the Trane Connect How-to-Guide, BAS-
SVU22.
Setting Up Trane Connect Remote Access
This section describes the process of setting up Trane Connect Remote Access to enable safe and
secure remote access to the Tracer BAS.
Registering a Tracer BAS Controller or Tracer Concierge with TIS
Command Center
The following procedure describes how to register a new Tracer BAS controller in the TIS Command
Center (mybuilding.trane.com). Trane Offices and Trane technicians use this interface to self-register
Tracer BAS controllers in the TIS Command Center and to set up Trane Connect.
1. Log on to mybuilding.trane.com. Click on TIS Command Center, then click Site Administration
from the Welcome drop-down list. The Account Overview page opens (see Figure 6, p. 17).
Figure 5. Navigating to Site Administration (TIS Command Center)
2. In the Connectivity Information section, select SC+ from the Connection Type drop-down list.
Then enter the Tracer BAS controller’s hardware serial numbers in the provided fields.
3. In the Owner/Account Information section, select an existing account or enter a new one.
4. Enter the name and address of the facility in the provided fields.
5. Select a Trane office from the Office Name drop-down list.
6. In the Admin Email Information section, enter the name and e-mail address of the individual who
will serve as the Trane Connect customer administrator for the facility. (This information is only
required if setting up remote access for customers.)
BAS-SVX067H-EN 17
Only two customer Admins can be created for each Tracer BAS controller. The Customer Admin
user is the only user who can set up other customer users. A customer user can remotely access a
Tracer BAS using Trane Connect.
7. Agree to the Terms and Conditions and then click Save.
8. Proceed to “Customer Admin Initial Account Creation,” p. 19, if setting up remote access for
customers.
Figure 6. Registering a Tracer BAS controller (TIS Command Center)
Modifying a Previously Registered Tracer BAS Controller
The following process describes how to add a new customer administrator to an existing Tracer BAS
controller in TIS Command Center (mybuilding.trane.com).
1. In TIS Command Center, select the Tracer BAS controller (facility) and then click Edit Facility
Settings from the Actions menu (see Figure 7, p. 18).
Setting Up Remote Access for Customers
18 BAS-SVX067H-EN
Figure 7. Edit a Facility (TIS Command Center)
2. From the left-hand menu, click Account and Connectivity. The Edit Facilities page opens (Figure
8, p. 19).
3. In the Admin Email Information section, enter the name and e-mail address of the individual who
will serve as the Trane Connect Remote Access customer administrator for the facility. (This
information is only required if setting up remote access for customers.)
Only two customer Admins can be created for each Tracer BAS controller. The Customer Admin
user is the only user who can set up other customer users. A customer user can remotely access a
Tracer BAS using Trane Connect Remote Access.
4. Agree to the Terms and Conditions and then click Save.
5. Proceed to “Customer Admin Initial Account Creation,” p. 19, if setting up remote access for
customers.
Setting Up Remote Access for Customers
BAS-SVX067H-EN 19
Figure 8. Add a customer administrator (TIS Command Center)
Customer Admin Initial Account Creation
The customer admin who was defined in TIS Command Center will receive a “Welcome to Trane
Connect” e-mail message. Trane Connect utilizes Okta, a User Authentication tool, to do the following:
• Synchronize Trane Active Directory users with Trane Connect users.
• Authenticate customers with Trane Connect.
To authenticate a new customer admin account:
1. Upon receipt of the “Welcome to Trane Connect” e-mail, click on the activation link (see the following
figure).
Important: The customer administrator must activate the link in the e-mail within 7 days or the
account activation will expire.
Setting Up Remote Access for Customers
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