TROUBLESHOOTING GUIDE
If your smoker is not performing as you feel it should, consult the following:
• Check your electrical connections. Are any breakers tripped?If so, try
another outlet.
• Limit extension cord length and use only a heavy-duty extension cord
(CSA/UL approved). The temperature produced by the element decreases
as the length of the cord increases.
• Protect your smoker from direct winds, especially in cold weather.
• Avoid moist or damp wood chips. For best results use True North wood
bits. Chips that are too coarse will not smoke properly.
• The element is easily removed and replaced if there is a problem with its
performance. Wear protective gloves as the metal parts can be sharp.
Ensure that the smoker is unplugged and the element is cool. Bend back
the tabs that hold the element down to the floor. Grasp the element where
the two, straight ends enter the element box. Pull the element out of the
element box by wiggling and squeezing lightly. Remove the two wire
leads from the element terminals. Secure the leads so they don’t slip back
inside the box. To install the replacement element attach the leads to the
new element and reverse the process outlined above.
Notice to those consumers using this appliance with a GFI
(Ground Fault Interrupter) outlet. All True North electric food
smokers leave the factory manufactured and tested to CSA
standards. If you are having trouble with the smoker tripping
your GFI (Ground Fault Interrupter) outlet, your smoker
is probably working properly. PLEASE READ THE
FOLLOWING.
GFI outlets are very sensitive to differences in electrical current and, as such,
are prone to nuisance tripping. Occasionally, our appliance can create enough
resistance (small leakage currents to ground) to trip a GFI outlet during
normal use. This has incorrectly been described in many ways, such as
“tripping breakers” and “shorting out.” It does not necessarily indicate that
the smoker is defective.
The element of a smoker is often exposed to moisture (humidity and conden-
sation) during the process of food smoking. Moisture increases the possibility
of producing enough leakage to trip a GFI. A moisture problem can be easily
countered by pre-heating the element. The heat will quickly dry up the
moisture. As a result, leakage to ground will dissipate and the likelihood of
the GFI tripping will diminish.
4