Trueheat RCR Series User manual

Trueheat RCT & RCR IO Manual Page 1 of 20
Open Burner,
Griddle & Oven Range
INSTALLATION & OPERATION MANUAL
RCT
RCR

Trueheat RCT & RCR IO Manual Page 2 of 20
CONGRATULATIONS!
Thank you for choosing Trueheat.
This product has been specifically designed by Comcater to meet a wide range of applications
and represents the best quality and highest value equipment.
Please read the Instruction Manual carefully to ensure the safe and reliable operation and
performance of your equipment.
Should you require service, you will be supported by Comcater’s trained and qualified service
network.
COMCATER AUSTRALIA
www.comcater.com.au
National Head Office
156 Swann Drive, Derrimut, VIC 3030
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Technical Services Group
Phone: [phone]
Fax: [phone]
Email:
Equipment Servicing (24/7)
[e-mail]
Equipment Spare Parts
[e-mail]
Technical Support
[e-mail]
Comcater QR Codes
Comcater Website Log a Service Call Online Spare Parts Store
Reproduction or copying of any part of this manual by any means whatsoever is strictly forbidden unless authorised in writing by Comcater. Comcater reserves the
right to change design and specifications without prior notice. © Copyright Comcater Pty Ltd, August 2017.

Trueheat RCT & RCR IO Manual Page 3 of 20
TABLE OF CONTENTS
INTRODUCTION
Warranty...........................................................................................................................4
Date Plate Location ..........................................................................................................4
WARNINGS................................................................................................................................ 5
GENERAL INFORMATION .........................................................................................................6
SPECIFICATIONS
Dimensions, Weight & Installation Drawings.................................................................... 7
Accessories & Optional Accessories ............................................................................... 7
Gas Configuration ........................................................................................................... 8
Gas Consumption by model ............................................................................................ 9
INSTALLATION
Gas Connection .............................................................................................................. 10
Installation Clearances ................................................................................................... 11
Levelling .......................................................................................................................... 11
COMMISSIONING / BURNER ADJUSTMENT
Leak Test ....................................................................................................................... 12
Test Point Pressure ........................................................................................................ 12
Pilot Adjustment ............................................................................................................. 12
Target Adjustment .......................................................................................................... 12
GAS CONVERSION
Gas Conversion Kits........................................................................................................ 13
OPERATION
First Time Use ................................................................................................................ 14
Daily Operation ...............................................................................................................14
Lighting instructions.........................................................................................................14
MAINTENANCE
Griddle Seasoning and Maintenance ..............................................................................15
Daily Cleaning, Stainless Steel, Enamel coated surfaces ...............................................16
Recommended Service Plan ..........................................................................................17
TROUBLESHOOTING
Burner will not light .........................................................................................................18
Pilot will not light.............................................................................................................. 18

Trueheat RCT & RCR IO Manual Page 4 of 20
NOTE: Data Plate is located behind the control panel on Counter-
Top models, and behind the kicker plate on Oven Range Models.
MODEL: RCT9-9G
SERIAL NO: 1709TT9001
INTRODUCTION
GENERAL
The Trueheat RC Series is designed for commercial catering purposes only and incorporates a
wide range of design features. It is designed to deliver high-end performance to fulfill the busy
demands within a commercial kitchen. It is available in various appliances and configurations
including: Ranges with open burners, griddles with oven or as Counter-Top unit.
Broilers, salamanders, pasta cookers and deep fryers.
This versatility will satisfy a wide range of customer needs.
WARRANTY
12 months replacement of parts including labour, for goods found to be faulty due to defective
materials, manufacture and/or workmanship. This warranty is void if installation, operation and/or
maintenance of the equipment are not in accordance with manufacturer’s instructions and
recommendations.
Unauthorised modifications to the equipment will void the warranty and product certification.
All warranty work will be undertaken in normal working hours from Monday – Friday 8:00am to
4:00pm
Warranty does not extend to:
Damages caused in shipment
Damage as a result of incorrect installation
Damage as a result of incorrect operation
Damages caused by Unauthorised service and use of non-original parts
Gas supply issues to the equipment
Calibration of thermostats after 90 days
Failure resulting from improper maintenance
Failure as a result of tampering with, removal of, or changing any pre-set control or
safety device
After hours Service - Penalty rates apply for afterhours service.
Conditions as defined in Comcater terms and condition of sale, a copy of Comcater’s terms and
conditions of sale can be found at www.comcater.com.au/terms
For all warranty work, authorized service, genuine and authorized spare parts, please contact
Comcater Service 1800 810 161.
Please ensure you quote the Model and Serial Number of the unit.
The Model and Serial Number of the unit is recorded on the sales invoice, and also shown on
the top right side of the front control panel on Counter-Top models and on the data plate.
The data plate is located behind the front control panel.

Trueheat RCT & RCR IO Manual Page 5 of 20
IMPROPER INSTALLATION, ADJUSTMENT, ALTERATION, SERVICE
OR MAINTENANCE CAN CAUSE INJURY OR DEATH. THE
INSTRUCTION MANUAL MUST BE READ CAREFULLY BEFORE
INSTALLING, OPERATING OR SERVICING THIS EQUIPMENT.
TO BE INSTALLED ONLY BY AN AUTHORISED PERSON IN
ACCORDANCE WITH AS 5601, LOCAL AUTHORITY, GAS,
ELECTRICITY, ANY APPLICABLE STATUTORY REGULATIONS AND
MANUFACTURER REQUIREMENTS.
THIS EQUIPMENT IS DESIGNED FOR COMMERCIAL CATERING
PURPOSES AND WILL GENERATE SIGNIFICANT HEAT. HOT
SURFACES WILL CAUSE BURNS. A HAZARD AND RISK
ASSESSMENT MUST BE UNDERTAKEN BY OWNERS AND ALL
OPERATORS MADE AWARE OF THESE.
DO NOT STORE OR USE FLAMMABLE LIQUIDS NEAR THIS
APPLIANCE.
DO NOT SPRAY AEROSOLS NEAR THIS APPLIANCE WHILE IT IS IN
OPERATION.
INSTALLATION CLEARANCES AS SPECIFIED MUST BE OBSERVED.
IF YOU SMELL GAS, TURN THE UNIT OFF AND THE MAIN GAS
SUPPLY VALVE TO THE UNIT. CONTACT YOUR GAS SUPPLIER OR
AN AUTHORISED PERSON.
BEFORE TURNING ON THE MAIN GAS SUPPLY, CHECK THE UNIT TO
BE CERTAIN THAT ALL THE VALVES ARE IN THE “OFF” POSITION.
WARNINGS

Trueheat RCT & RCR IO Manual Page 6 of 20
GENERAL INFORMATION
INSPECTION
Please inspect the unit on receipt. If the unit is damaged, contact the carrier immediately and le a damage
claim with them. Save all packing materials when ling a claim. Freight damage claims are the responsibility
of the purchaser and are not covered under warranty.
OPERATOR MANUAL
This manual contains important informaon for your safety and the installaon, operaon, maintenance
and service of this equipment. Please read the manual carefully and ensure all operators of the
equipment are aware of the contents and safety requirements. You must also assess all hazards and
risks associated with the operaon of the equipment in your environment and advise all operators of
these.
INSTALLATION
This equipment must be installed by an authorized person in accordance with AS 5601, local authority,
gas, electricity, any applicable statutory regulaons and manufacturer requirements.
GAS CONNECTION
The appliance must be connected by an authorized person to the gas type specied on the unit. The gas
type is shown adjacent to the rear gas connecon point and on the data plate. Connect to and use only
the correct type of gas.
GAS PRESSURE
The authorized person installing this equipment must ensure that the gas operang pressure is the same as shown
on the rang plate and that there is sucient gas volume for the appliance to operator correctly.
COMMISSIONING
The authorized person installing this equipment must commission the equipment in accordance with AS 5601 - gas
leakage, operaonal checking, adjustments and instrucng the owner on use of the equipment are prescribed
requirements.

Trueheat RCT & RCR IO Manual Page 7 of 20
SPECIFICATIONS
DIMENSIONS, WEIGHT & INSTALLATION DRAWINGS, OPTIONAL ACESSORIES
The following tables and drawings provide all dimension, weight and optional accessories.
IMAGE PART NO. DESCRIPTION Qty
RCSTD3 300mm Stand complete with shelf, Suits RCT3 Counter-Top models 1
RCSTD6 600mm Stand complete with shelf, Suits RCT6 Counter-Top models 1
RCSTD9 900mm Stand complete with shelf, Suits RCT9 Counter-Top models 1
GF-CSTRB Front Castor Swivel with brake suits RCR models only 2
GF-CSTR Rear Castor without brake suits RCR models only 2
B05002 Adjustable legs for RCT Counter-Top mounting only 4
432018-900HK 900mm 3/4” flexible gas hose with quick connect fittings & restraint
1
432018-1200HK 1200mm 3/4” flexible gas hose with quick connect fittings & restraint
DESCRIPTION
RCT3-2
RCT-3G
RCT6-4
RCT6-2-3G
RCT6-6G
RCT9-6
RCT9-2-6G RCT9-4-3G
RCT9-9G
RCR6-4
RCR6-2-3G
RCR6-6G
RCR9-6
RCR9-2-6G RCR9-4-3G
RCR9-9G
Width (mm) 300 300 600 600 600 900 900 900 900 600 600 600 900 900 900 900
Depth (mm) 803 803 803 803 803 803 803 803 803 803 803 803 803 803 803 803
Height (mm) 445 445 445 445 445 445 445 445 445 1135 1135 1135 1135 1135 1135 1135
Height on stand
(mm) 1135 1135 1135 1135 1135 1135 1135 1135 1135 N/A N/A N/A N/A N/A N/A N/A
OPTIONAL ACCESSORIES

Trueheat RCT & RCR IO Manual Page 8 of 20
SPECIFICATIONS (cont’d)
GAS CONFIGURATION
NOTES:
1. When checking gas pressure, ensure that all other equipment on the same line is
turned “ON”.
2. Values shown are those measured at the manifold pressure test point
TO BE COMPLETED BY AN AUTHORISED PERSON.
ONLY CONNECT THE APPLIANCE TO THE GAS TYPE IT HAS
BEEN CONFIGURED FOR. THE GAS TYPE IS SPECIFIED ON
THE DATA PLATE AND AT THE REAR OF THE APPLIANCE.
NATURAL GAS PROPANE GAS
Minimum Gas Inlet Pressure 1.13 kPa 2.75 kPa
Test Point Pressure 1.00 kPa 2.50 kPa
Burner Description NATURAL GAS PROPANE GAS
Open Burner
Gas Consumption 24 MJ/h 24 MJ/h
Main Injector 2.30mm 1.40mm
Pilot Orifice (marking) Adjustable Orifice (20) Adjustable Orifice (20)
Low-flame Setting 1 ½ turns from fully in ¾ turn from fully in
Griddle Burner
Gas Consumption 16.5 MJ/h 16.5 MJ/h
Main Injector 1.85mm 1.15mm
Pilot Orifice (marking) Adjustable Orifice (35) Adjustable Orifice (35)
Low-flame Setting 1 ½ turns from fully in ¾ turn from fully in
600mm
Oven Burner
Gas Consumption 25 MJ/h 25 MJ/h
Main Injector 2.60mm 1.45mm
Pilot Orifice (marking) Adjustable Orifice (35) Adjustable Orifice (35)
Low-flame Setting 1/4 turn out from fully in 1/8 turn out from fully in
900mm
Oven Burner
Gas Consumption 36 MJ/h 33 MJ/h
Main Injector 3.26mm 1.70mm
Pilot Orifice (marking) Adjustable Orifice (35) Adjustable Orifice (35)
Low-flame Setting 1/4 turn out from fully in 1/8 turn out from fully in

Trueheat RCT & RCR IO Manual Page 9 of 20
NOMINAL GAS CONSUMPTION
MODEL OPEN
BURNER
GRIDDLE
BURNER OVEN NATURAL
GAS
PROPANE
GAS
IMAGE
RCR6-2-3G 21600mm 89.5 MJ/h 89.5 MJ/h
RCR6-44- 600mm 121 MJ/h 121 MJ/h
RCR6-6G - 2600mm 58 MJ/h 58 MJ/h
RCR9-2-6G 22900mm 117 MJ/h 114 MJ/h
RCR9-4-3G 41900mm 148.5 MJ/h 145.5 MJ/h
RCR9-66- 900mm 180 MJ/h 177 MJ/h
RCR9-9G - 3900mm 85.5 MJ/h 82.5 MJ/h
RCT3-22- - 48 MJ/h 48 MJ/h
RCT3-3G - 1- 16.5 MJ/h 16.5 MJ/h
RCT6-2-3G 21- 64.5 MJ/h 64.5 MJ/h
RCT6-44- - 96 MJ/h 96 MJ/h
RCT6-6G - 2- 33 MJ/h 33 MJ/h
RCT9-2-6G 22- 81 MJ/h 81 MJ/h
RCT9-4-3G 41- 112.5 MJ/h 112.5 MJ/h
RCT9-66- - 144 MJ/h 144 MJ/h
RCT9-9G - 3- 49.5 MJ/h 49.5 MJ/h

Trueheat RCT & RCR IO Manual Page 10 of 20
INSTALLATION
Note: Installation is the responsibility of the owner.
GAS INLET CONNECTION
3/4” BSP Female.
GAS CONNECTION POINT
The gas connection point is located at the rear
of the appliance within the void below the flue
as shown in the diagram on the right. The
location is the same for Counter-Top and Oven
Range models.
GAS CONNECTION
The appliance must be connected by an authorised person to the gas type specified on the unit.
The gas type is shown adjacent to the rear gas connection point and on the data plate. Only
connect to and use the specified gas type that the appliance has been set for.
Do not remove or modify any of the gas piping within the appliance. The gas connection must be
made at the connection point provided.
Removal or modification of the gas piping within the appliance will void the gas certification &
manufacturer’s warranty. This may also affect the customer’s insurance policy.
The authorised person installing this equipment must comply with AS 5601 requirements.
Prescribed requirements include, commission the equipment, gas leakage testing, operational
checking and adjustments.
All units are tested and adjusted at the factory; however, burners and pilots must be checked at the installed
location and adjusted if necessary.
FLUE COVER INSTALLATION
For transport purposes the flue cover for all RCT & RCR models will arrives uninstalled, resting flat across
the trivets or griddle plate. To install, position the flue above the void at the rear of the unit with the stainless
steel side facing the forward, align the two guides with the void of the unit and lower into the void. Press
down firmly until the flue cover is in place.
THIS EQUIPMENT MUST BE INSTALLED BY AN AUTHORIZED
PERSON IN ACCORDANCE WITH AS/NZS 5601, LOCAL
AUTHORITY, GAS, ELECTRICITY, ANY APPLICABLE STATUTORY
REGULATIONS AND MANUFACTURER REQUIREMENTS.

Trueheat RCT & RCR IO Manual Page 11 of 20
INSTALLATION ON STAND
The Counter-Top models can be installed on a stand. Counter-Top models
are positively located on the stand by inserting four bolts from the underside
of the stand into nutserts in the appliance.
WARNING: Ensure the appliance is correctly fastened to the
stand.
Adjustable feet are included on the leg stands and allow the unit
to be levelled to the floor in the installed location. Stands with
Castors are also available option.
INSTALLATION ON COUNTER-TOP
Open Burner or Griddle Counter-Top models can be installed on
a non-combustible Counter-Top or refrigerated cabinet with
optional 100mm adjustable Counter-Top legs. It is
recommended that the appliance is secured to the counter to
prevent unintended movement.
INSTALLATION CLEARANCES
The MINIMUM clearance from combustible surfaces is 150mm
rear and 150mm on either side. See diagram below.
NOTE: Ensure adequate clearance is provided for service & maintenance.
LEVELLING
To adjust the legs to level the unit to the floor and/or to slightly adjust the height of the unit, raise the front
of the unit and adjust the legs (ensure safe work practices). Similarly, raise the back and adjust the legs.
NOTE: Unleveled Oven Ranges will affect door alignment and may cause heat to escape around door.
DO NOT LAY THE UNIT ON ITS BACK. ENSURE THE UNIT IS CORRECTLY LEVELLED.
Rear Clearance Side Clearance

Trueheat RCT & RCR IO Manual Page 12 of 20
Low flame adjustmentLow flame adjustment
Gas control shaftGas control shaft Pressure test point Pressure test point
Open Burners & Griddle BurnersOpen Burners & Griddle Burners
Pressure test point Pressure test point
Oven BurnerOven Burner
Oven Pressure RegulatorOven Pressure Regulator
Primary aeration shutterPrimary aeration shutter
COMMISSIONING
LEAK TEST
Ensure that the valve is in the OFF position.
Turn on the main gas supply valve.
Light all pilots.
Leak test the valve and fittings using approved methods.
Correct any leaks as required and re-check.
Shut off the gas valve
TEST POINT PRESSURE
The test point is located on the gas manifold behind the control panel. The test point pressure is
shown on the appliance data plate and in the Gas Configuration Table.
LOW FLAME ADJUSTMENT
The low flame adjustment screw is located on each gas valve adjacent to the control shaft.
Low flame adjustment setting is shown in the Gas Configuration Table on Page 8.
PRIMARY AIR SETTING
The Primary Aeration shutter setting is gas type specific. When converting between gas types
ensure that the correct Primary Aeration setting and interrupter screw are used per the
diagram below.
GAS CONTROLS—BEHIND CONTROL PANEL
WARNING: IF YOU ARE NOT COMPETENT IN PERFORMING ANY
SERVICE TASK OR REQUIRE ASSISTANCE, PLEASE CONTACT:
COMCATER SERVICE
Table 1: Primary Air Seng Dwg
Ref Seng
600mm & 900mm
Oven Burner
Natural Gas A25mm
Propane Gas BFully Open
Griddle Burner Natural Gas A25mm
Propane Gas C13mm
Open Burner Both Natural Gas &
Propane Gas DFully Open
Aeraon Shuer Seng

Trueheat RCT & RCR IO Manual Page 13 of 20
GAS CONVERSIONS
The RCT & RCR Series of Open burners, Griddles & Ovens can be configured to operate on
either Natural Gas or Propane Gas. If a Gas Conversion is required, Gas conversion kits are
available through Comcater Spare Parts for either gas type. Detailed conversion Instructions
are provided with the Gas Conversion kits.
Note: Component quantities vary per model.
To arrange a Gas Conversion contact Comcater Service 1800 810 161
CONTENTS
ONLY TO BE COMPLETED BY AN AUTHORISED PERSON
ENSURE GAS IS ISOLATED WHILST PERFORMING CONVERSION WORK.
PERFORM A LEAK TEST BEFORE IGNITING AND CALIBRATING BURNER AND
PILOT ADJUSTEMENTS.
RCT & RCR GAS CONVERSION KIT PART NUMBERS
Model Natural Gas Propane Gas
RCT3-2THSP-RCT3-2-GCKIT-NG THSP-RCT3-2-GCKIT-LP
RCT3-3G THSP-RCT3-3G-GCKIT-NG THSP-RCT3-3G-GCKIT-LP
RCT6-4THSP-RCT6-4-GCKIT-NG THSP-RCT6-4-GCKIT-LP
RCT6-2-3G THSP-RCT6-2-3G-GCKIT-NG THSP-RCT6-2-3G-GCKIT-LP
RCT6-6G THSP-RCB9-GCKIT-NG THSP-RCB9-GCKIT-LP
RCT9-6THSP-RCT9-6-GCKIT-NG THSP-RCT9-6-GCKIT-LP
RCT9-4-3G THSP-RCT9-4-3G-GCKIT-NG THSP-RCT9-4-3G-GCKIT-LP
RCT9-2-6G THSP-RCT9-2-6G-GCKIT-NG THSP-RCT9-2-6G-GCKIT-LP
RCT9-9G THSP-RCT9-9G-GCKIT-NG THSP-RCT9-9G-GCKIT-LP
RCR6-4THSP-RCR6-4-GCKIT-NG THSP-RCR6-4-GCKIT-LP
RCR6-2-3G THSP-RCR6-2-3G-GCKIT-NG THSP-RCR6-2-3G-GCKIT-LP
RCR6-6G THSP-RCB9-GCKIT-NG THSP-RCB9-GCKIT-LP
RCR9-6THSP-RCR9-6-GCKIT-NG THSP-RCR9-6-GCKIT-LP
RCR9-4-3G THSP-RCR9-4-3G-GCKIT-NG THSP-RCR9-4-3G-GCKIT-LP
RCR9-2-6G THSP-RCR9-2-6G-GCKIT-NG THSP-RCR9-2-6G-GCKIT-LP
RCR9-9G THSP-RCR9-9G-GCKIT-NG THSP-RCR9-9G-GCKIT-LP
Image Descripon
RCT/RCR GAS CONVERSION INSTRUCTIONS
OPEN BURNER INJECTORS
GRIDDLE BURNER INJECTORS
600MM OVEN BURNER INJECTOR
900MM OVEN BURNER INJECTOR
SPRING FOR GAS REGULATOR
or GAS TYPE LABEL FOR REAR OF APPLIANCE
or GAS TYPE LABEL FOR DATA PLATE

Trueheat RCT & RCR IO Manual Page 14 of 20
OPERATION
FIRST TIME USE
Before lighting the equipment for the first time, ensure that all package materials including the stainless
steel protective film and moisture absorption packs have all been removed from the drip trays before
lighting.
Use warm soapy water and a cloth to wipe down and remove any dust or metal filings that may have
settled during manufacturing.
CORRECT ASSEMBLY
Before first time use ensure that all burners, trivets & griddle plates have not moved during transport.
Incorrect alignment may affect the operation of the equipment.
Note: Always ensure that the front and rear splash guards are fitted to griddle plates before cooking.
The splash guards prevent food matter from seeping beneath the griddle plate.
LIGHTING INSTRUCTIONS
1. Turn the Control knob from position “off” to “Pilot” .
2. Depress control knob and hold it down and light pilot immediately with “piezo ignitor”.
Note: The pilot can been seen through the “pilot viewing hole”.
3. Once the pilot has lit, continue to hold in the control knob for 10 seconds, before slowly releasing.
(Verify that the pilot is still lit once the control knob has been released, if not repeat step 3 & 4).
4. Turn gas control knob to the “Hi-flame” position or to the desired set point temperature if
operating an Oven. The burner will then ignite.
5. If the pilot becomes extinguished, repeat the above procedure.
SHUTDOWN INSTRUCTIONS
1. Turn the gas control knob to the “"off" position.
2. Allow the equipment to cool down before cleaning.
DIAGRAM - OPERATOR CONTROLS
Open Burners & Griddle Controls
Control knob marker
“Off” Position
“Pilot” Position
Temperature Range
“Low-flame” Position
Pilot viewing hole Control knob marker
“Off” Position
“Pilot” Position
“Hi-flame” Position
Piezo ignitor
600mm & 900mm Oven Controls Beneath Oven Kicker Plate
Piezo ignitorPiezo ignitor
Pilot viewing holePilot viewing hole

Trueheat RCT & RCR IO Manual Page 15 of 20
MAINTENANCE
SEASONING THE GRILL
NOTE: The grill surface has protective coating applied at manufacture. Remove this by washing with hot
water and a mild detergent until clean.
Season the grill by applying a thin coat of cooking oil with a cloth to the entire grill surface. Remove any
excess oil with a cloth.
Light the grill burner(s) and set at the lowest level (LEVEL 2). Operate the grill for about 20 minutes and
then wipe away the oil. Repeat this procedure three times.
IMPORTANT: Only use low heat (LEVEL 2) when seasoning the grill.
NOTE: The grill surface will discolour from heat. Discolouring will not affect the grill surface function and
does not render the grill surface defective.
The grill surface should be cleaned with hot water and detergent.
Normally, if maintained properly, the grill will not need to be seasoned again. If ,however, the grill has
been overheated and product sticks to the grill surface, it may be necessary to season the grill again.
Carbon and grease will affect the cooking performance and should be removed as follows:
After each use, clean the grill thoroughly with a sharp grill scraper and wipe off any excess debris.
Remove and clean front and rear splash guards, dry and refit before next use.
NOTE: Empty the grease drawer as necessary and clean.
Weekly, clean the grill surface thoroughly with a grill pad while the surface is still warm (not hot).
After cleaning, ensure any detergent/chemical is thoroughly removed. The grill surface should be covered
with a thin film of cooking oil to prevent rusting.
Note: The grill plate is made of steel and can be easily scored or dented by careless use of scrapers and
spatulas.
USE ONLY SUITABLE CHEMICALS AND OBSERVE ALL
MANUFACTURER SAFETY REQUIREMENTS FOR SAFE HANDLING
AND USE.

Trueheat RCT & RCR IO Manual Page 16 of 20
MAINTENANCE
CLEANING STAINLESS STEEL
Regularly wipe the surface with hot water and detergent. Rinse the washed area with a wet sponge and
clean water and wipe the area dry to prevent streaking. Follow this process and wash a small area at a
time to prevent chemical residue and streaking.
Stainless steel may discolour if overheated. These stains can usually be removed using an appropriate
powder/paste. To scrape off heavy deposits of grease and oil, use only wood or plastic tools as
necessary.
Note: Never use steel wool to clean stainless steel.
Note: Damage may occur if chemicals not suitable for stainless steel are used.
OVEN INTERIOR (Enamel)
Note: Remove all oven racks and guides and clean these separately with a suitable detergent and warm
water.
The enamelled oven interior surface should be cleaned regularly with a suitable oven cleaner.
OPEN TOP BURNERS
Note: Spillage is the major cause of problems to the performance of open top and pilot burners. Spillage
can block gas ports, which then causes burners to operate inefficiently or, in bad cases, not at all. Clean
any spillages as they occur.
Note: The burner caps are enamelled – do not use abrasive cleaners.
To clean the burners, remove the burner cap and clean with a suitable detergent and warm water. If the
burner ports are blocked, clean these with a stiff brush. Place the burner cap back on the burner, ignite
and check that the flame is even and comes from all ports (this dries the burner cap).

Trueheat RCT & RCR IO Manual Page 17 of 20
MAINTENANCE
RECOMMENDED SERVICE PLAN
It is recommended that your appliance be serviced by an authorised person every 12 months. This
period is for guidance purpose only and may vary based on usage of the equipment and operator care.
Prescribed service tasks include:
 Functional test of all components, clean and adjusted as necessary
 Inspect and clean all gas valves and lubricate with an industry approved lubricant
 Inspect all gas piping
 Check and adjust specified gas pressures
 Leak test
 Full operation, performance and safety test
For all technical queries, please contact Comcater’s Technical Support Team.
Technical Phone Support
Phone: [phone]
Email: [e-mail]
FOR YOUR SAFETY, ALL SERVICE WORK MUST BE CARRIED OUT BY
AN AUTHORISED PERSON AND USE ONLY ORIGINAL SUPPLIED AND
SPECIFIED PARTS.
TEST ALL FITTINGS, PIPES AND PIPE CONNECTIONS FOR LEAKS IN
ACCORDANCE WITH APPROVED GAS LEAK TEST PROCESSES AND
METHODS. DO NOT USE A FLAME.

Trueheat RCT & RCR IO Manual Page 18 of 20
TROUBLESHOOTING
For all technical queries regarding troubleshooting please contact Comcater Technical Support:
Phone: [phone] Email: [email protected]
Problem Probable Causes Corrective Action
Burner will not light
Pilot is not lit
Light the pilot as per
instructions shown on the
inside of the door or on Page
14 of this manual
Gas Control is set to “Pilot”
Once a pilot has been
established, ensure that the
gas control dial is set to
“Hi-Flame” for open burners
& griddle burners or the
desired set point temperature
for ovens.
No gas supplied to unit
Verify that the gas line is
connected, ensure all manual
or automatic shutoff valves are
open, including emergency gas
shut-offs. Note: some exhaust
systems have a gas supply
interlock fitted, that will
disrupted gas supply to the
equipment if the exhaust hood
isn’t operating.
Pilot will not light
Pilot injector has a blockage
or
Gas pressure is too low
When the pilot is lit, the flame
is too small to activate the
thermocouple and hold the
pilot on.
The repair is beyond the scope
of the operator, please call
Comcater service to organise a
technician.
Pilot lights, but will not stay lit
When the pilot is lit, the flame
is good, but the pilot won’t stay
lit, or drops out during service.
The repair is beyond the scope
of the operator, please call
Comcater service to organise a
technician.

Trueheat RCT & RCR IO Manual Page 19 of 20
NOTES

Trueheat RCT & RCR IO Manual Page 20 of 20
www.comcater.com.au/trueheat