The following information is required when ordering repairs or making other inquiries.
Disposal of Product
Properly dispose of the product by disassembling it, presorting the contents, and sending them to the waste
material treatment site.
9TROUBLESHOOTING
Remarks
Purchase date
Manufacturing number
Product model
(1)Contact the electric power company or an electrical
repair shop.
(2)
Have the cause investigated and repaired by a specialist.
(3)Inspect the pump and remove the debris.
(4)Repair or replace.
(5)Replace or properly connect the cabtyre cable.
(6)Shorten the extension cable or replace it with one with a
larger size.
(7)
Remove obstacles and check the operation of the stop float.
(1)No proper power is supplied (i.e. power outage).
(2)Malfunction in automatic control (control panel)
(3)Foreign matter is wedged in the propeller, causing
the motor protector to trip.
(4)Damaged motor.
(5)
Open circuit or poor connection of cabtyre cable.
(6)Voltage drop due to the extension of cabtyre
cable.
(7)Malfunction in start float.
(1)Repair or replace.
(2)
Check the nameplate and replace the pump.
(3)Lower the liquid temperature.
(4)Stop the pump; then lower the water level.
(5)Refer to the section on amperage overload.
(6)Remove obstacles and check the operation of the stop
float.
(1)Malfunction of motor (seizure or water damage).
(2)A 50Hz unit is used at 60Hz.
(3)Liquid temperature is too high.
(4)Pump has been operating for a long time while
being exposed to air.
(5)Amperage overload.
(6)The movement of the stop float is obstructed,
causing the start float alone to perform the start
and stop operations.
(1)Stop momentarily and then restart; or, clean the air
release valve.
(2)Remove the blockage.
(3)Remove the blockage, or repair or replace the valve.
(4)Change the power supply connection.
(1)An air lock occurred in the pump.
(2)The pump or the piping is blocked.
(3)The piping is partially blocked or the valve is
operating improperly.
(4)The motor rotates in reverse.
Pump fails to start;
or, starts but stops
immediately.
(1)Repair or replace the affected part.
(2)Re-examine the work plan.
(3)Raise the water level or lower the pump position.
(4)Check the nameplate and replace the pump.
(5)Inspect and repair.
(6)Remove the debris.
(1)
The impeller or the pump casing is significantly worn.
(2)Excessive piping loss.
(3)Operating water level is too low, allowing pump to
draw in air.
(4)A 60Hz pump is used at 50Hz.
(5)There is a leak in the piping.
(6)The piping or the pump is clogged with debris.
Low pumping
volume.
(1)Contact the electric power company or an electrical
repair shop.
(2)Contact the electric power company or an electrical
repair shop.
(3)Inspect the connections and the magnetic switch.
(4)Check the nameplate and replace the pump.
(5)Change the connection of the power wires.
(6)Remove the debris.
(7)Disassemble the motor and replace the bearing.
(1)Excessive imbalance in the power supply voltage.
(2)Excessive voltage drop.
(3)Phase interruption.
(4)A 50Hz pump is used at 60Hz.
(5)Motor rotates in reverse.
(6)Pump is clogged with debris.
(7)Motor bearing is damaged.
Amperage
overload.
Motor protector
trips.
Pump operates
but does not
pump water.
(1)Set it to the proper water level.
(2)Repair or replace the pump.
(1)The float switch is not set to the proper water level.
(2)One of the pumps is malfunctioning.
(1)Remove the blockage. Or, replace the part.
(2)Set the water level of the stop float higher than the
pump's minimum possible operating water level.
(1)The movement of the start and stop floats is
obstructed. The switch in a float is faulty.
(2
)The water level of the stop float is set lower than the
pump's minimum possible operating water level.
The pump does not
stop automatically.
The pumps do not
perform proper
alternating operation.
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