7
Basic knowledge
FlamencoRnurse call system
Flamenco®systems are nurse call systems for hospitals
and similar establishments.
If a patient needs help, he/she presses the call button on
his/her patient handset. This call will be displayed on the
ComStationTEL in the ward nurse station and answered.
The staff at the ComStationTEL shall ask the patient about
the nature of the call and decide on appropriate action.
Maybe medical attention or assistance is required. The
ComStationTEL will show where staff is present in the
rooms, as they press a presence button when entering a
room. The staff at the ComStationTEL informs the staff in a
room, where help is required. of the call. An illuminated
room lamp above the door outside the room also identifies
the call location. After dealing with the problem or query, the
call is cancelled when presence switch is switched off upon
leaving the room. All signals displaying the call will now be
reset.
Calls to which a speech connection has not yet been estab‐
lished, i.e. those which have not yet been answered are
referred to as fresh calls. Calls which have been answered,
but have not yet been cancelled, are are referred to as ans‐
wered calls.
