Tunstall Lifeline Smart Hub User manual

Lifeline Smart HubTM
User Guide

Your Lifeline Smart Hub™
The Lifeline Smart Hub is connected to the mains power supply. It is also connected
to your home router and/or to a cellular network via an inbuilt SIM card. It enables
you to generate a call for help when you need it by immediately contacting a
monitoring centre who will be able to provide you with the assistance you require.
Your pendant
Your pendant is wirelessly connected to your Lifeline Smart Hub and enables you to
generate a call for help from anywhere in your home or garden. The pendant should
be worn at all times and can be worn around the neck or on the wrist using the
attachments supplied. The pendant is water-resistant (to IP67 standard) up to 1m. It
can be worn in the shower however wearing it in the bath should be avoided where
possible.
The pendant has the below features:
Water-
resistant
Up to 50m
radio range
(typical)
Auto low
battery**
* When available
** The pendant will automatically send a notification call via the Lifeline Smart Hub to the monitoring
centre when its battery is low
Speaker
Home/Away Button (Yellow)
Cancel Button (Green)
Status LED (Red/Green)
Microphone
Radio Antenna
Help Button (Red)
Ethernet/WiFi* Status
Cellular Signal Strength

Using the Lifeline Smart Hub
Making an alarm call
Press the button on the pendant or the red help button on the Lifeline Smart Hub.
The Lifeline Smart Hub will announce ‘Do not worry contacting assistance’. The call
will be answered by an operator at the monitoring centre. Tell the operator why you
have generated the alarm call, and they will arrange for assistance.
Cancelling an alarm call
Wait 5 seconds (after the help button is
pressed) and press the green cancel
button. The Lifeline Smart Hub will
announce ‘The alarm call has been
cancelled’. This in-built delay prevents
accidental cancellation of an alarm.
False alarms
If you accidentally generate a false alarm, please do not worry as your monitoring
centre is always happy to hear from you and the raising of the alarm acts as a useful
test of your Lifeline Smart Hub.
Light on the pendant indicates
When pressed the red light on the pendant will turn up.
This is to indicate that the button has been pressed. If
the light flashes when pressed, this indicates that the
pendant battery is low and should be replaced.
Light

Warning/Status lights on the Lifeline Smart Hub
The Lifeline Smart Hub has warning and status lights to clearly indicate its status
based on the below.
Home/Away Button (Yellow)
Lifeline Smart Hub status
On
Away mode
Off
Home mode
Status Light (Green/Red)
Lifeline Smart Hub status
Green LED on
Normal mode
Red LED flashing (1 every 4
seconds)
Low internal battery
Red LED flashing (1 every
second)
No external
communications
Red and green flashing
Reduction in radio coverage
Green LED flashing
Configuration/software
update in progress
Help Button (Red)
Lifeline Smart Hub status
On
Normal mode
Flashing (1 every 4 seconds)
Normal mode running on
battery
Flashing (1 every second)
Alarm mode
Cellular Signal Strength Status
Green
Strong signal (19+)
Yellow
Good signal (7-18)
Red
Poor signal (1-6)
White
No SIM or network
connection
Flashing white
Incorrect SIM PIN
Ethernet Status*
Green
Connected to a router and
has internet access
Orange
Connected to a router but
no internet access
Off
Not connected to a router
*When available

How to respond to announcements
Announcement
What to do
‘Warning – there is no mains power.’
Check the Lifeline Smart Hub is plugged into a
working electrical socket.
‘Warning – reduction in radio range
detected.’
Check the Lifeline Smart Hub is not close to any
other electrical devices such as a computer,
television, fan, mobile phone. If so turn-off or
move the equipment away from the Lifeline
Smart Hub and check if this stops the warning.
‘Warning – battery low.’
Check the Lifeline Smart Hub is plugged into a
working electrical socket.
‘The mains power is restored.’
Nothing, power has been reconnected to the
Lifeline Smart Hub
‘Warning – no mobile network
coverage.’
The unit is unable to find cellular coverage.
Contact your supplier.
‘Mobile coverage restored.’
Cellular coverage has reconnected
‘Warning – Ethernet connection
failure.’
The unit is no longer connected to the router.
Check the Ethernet cable and router.
‘Ethernet connection restored.’
The Ethernet connection is restored and can now
communicate with the router.
If these persist, please contact your supplier.
Help and advice
Dos
•Wear your pendant at all times.
•Test your Lifeline Smart Hub on a regular basis.
•Keep the Lifeline Smart Hub connected to the mains power at all times.
•Dust the Lifeline Smart Hub/pendant with a soft cloth which can be slightly
moistened with a gentle detergent if required.
Don’ts
•Expose the Lifeline Smart Hub to water or other liquids.
•Connect cables other than those supplied with the Lifeline Smart Hub.
•Move the Lifeline Smart Hub from the location that it was initially installed.
•Move objects close to the Lifeline Smart Hub that are made of metal or create
lots of noise or heat such as televisions, radios, washing machines, microwave
ovens, Wi-Fi routers, mobile phones, laptops etc.

Battery information
All batteries should be disposed of in accordance with the latest legislation.
Technical Details
Weight: 502g (1020g Packaged)
Dimensions: 185mm x 122mm x 41mm (WxLxD)
Mains power: 230v ac (3 Watts, typical)
Stand-by battery: NiMH
Back-up time: 24 hours of stand-by operation with one 30 minute alarm call (minimum
expected at date of purchase and when fully charged)
Radio frequency: 869.2125MHz, compliant with the European Social Alarm frequency band
Pendant power: The transmitted power in this band is less than 1mW e.r.p
External connections: DC power adapter with 3m cable
GSM antenna (Internal or optional external)
Ethernet Port
USB Port (Manufacturer Use Only)
Pendant battery: 3V Lithium (not changeable) with up to 7 year life
Cellular:
3G model: 2G/3G 5 band GSM/GPRS/Edge/UMTS 900/1800MHz
Maximum transmit power 2W at 900MHz.
4G model: 2G/3G/4G LTE bands B1 (2100MHz), B3 (1800MHz), B7 (2600MHz),
B8 (900MHz), B20 (800MHz), B28 (700MHz)
Maximum transmit power 2W at 900MHz.
Environmental
Temperature: Operating temperature (to perform to full specification) = 0°C to 45°C,
storage = -10°C to 50°C
Humidity: Operating relative humidity (non-condensing to perform to full
specification) = 0 to 80%, storage relative humidity (non-condensing) = 0 to
93%
Standards
EMC: EN55032, EN 55024, EN50130-4,
EN301 489-1, EN301 489-2, EN301 489-7
Safety: EN60950-1
Radio: EN300 220-2 Category 1
CE: Compliant
Social alarm: EN50134-1, EN50134-3, EN50134-2
Design, Manufacture, Installation and Service: ISO9001:2015
ROHS Compliant
Declaration of Conformity
Tunstall declare that this radio equipment is in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following address:
www.tunst all.co.uk/approvals

D5747001A
Our policy of continual development means that product specification and appearance may change without notice.
Tunstall does not accept any responsibility for any errors or omissions contained in this document.
© 2020 Tunstall Group Ltd. ® TUNSTALL and LIFELINE are registered trademarks.
Tunstall Group Limited, Whitley Lodge, Whitley Bridge, Yorkshire DN14 0HR
t: 01977 661234
e: [e-mail]
w: tunstall.co.uk