MOIXA MOIASSY6072 User manual

7.2kWh and 9.6kWh
Moixa Optimised
Battery Systems:
User Manual
Moixa Optimised Battery: “MOIASSY6072:
Moixa Optimised Battery System of 7.2kWh”
and “MOIASSY6096: 9Moixa Optimised
Battery System of 9.6kWh” User Manual

2[email protected] www.moixa.com/support/ [phone]
Version number. MOB-UM001 February 2021. All details correct at the time of publication.
Welcome to your Moixa®
Optimised Battery System
This is your User Manual
Moixa develops smart, clean technology to support a future powered by renewable energy. With the Moixa
Optimised Battery System you can take control of your electricity usage, power your devices from more
renewable energy and save money on your energy bills.
With a Moixa Optimised Battery System, you can bring smart-charging to your energy devices to:
• loweryourenergybillsbychargingduringo-peakperiodswithatime-of-usetari
•optimise device charging behaviour to best utilise solar energy
•visualise your energy use on the Moixa Dashboard and app
Contact
Your installer will tell you who is providing your customer support. If Moixa is providing
your customer support, you should contact us by email to
[e-mail] or by calling [phone] (option 2)
We are available between 9am and 6pm on weekdays (excluding UK Bank Holidays).
You can also write to us at:
Moixa Technology, 29 – 31 Saron Hill, London EC1N 8FH
If Moixa is not providing your customer support, please refer to the contact information
provided by your installer.
Support information is also available on the Dashboard and App.
Updates to this User Manual and your User Agreement
The most up to date version of this User Manual is available on our website:
www.moixa.com/support/.
For more details of your contract with Moixa, please see your User Agreement which includes a description
of your statutory rights, Installation Requirements and Warranty (where Moixa is your installer), Equipment
Warranty, Moving House, Monitoring Energy generation and consumption, Upgrades and Updates to soft-
ware and general terms and conditions for use.
Please read this User Manual alongside your User Agreement. The most up to date version of your User
Agreement is also available on our website: www.moixa.com/support/.
IfsignicantupdatesaremadetothisUserManualorUserAgreement,youwillreceiveanemailnotication
from Moixa.

3
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
Contents
1.0 Information in this document 5
2.0 Safety 5
3.0 Maintenance and Troubleshooting 7
3.1 Shutting down 7
3.2 Restarting 7
3.3 Product Performance and Maintenance 7
3.4 Troubleshooting 8
4.0 Moixa Dashboard and app 9
4.1 Overview 9
4.2 Account Setup 9
4.3 Log in to your Moixa Dashboard or app 9
4.4 Firewalls 9
5.0 Technical Information 10
6.0 Contact 11
Moving home?
If you are moving out of the premises in which the Moixa Optimised Battery System is installed, notify your Cus-
tomer Support. It is possible to relocate your Moixa Optimised Battery System, although you will need to pay
for the deinstallation and reinstallation, and this will need to be done by a Moixa Accredited Installer in order
for your warranty to remain valid. Please see your User Agreement for more details. If you are leaving your
system,pleasetellthenewoccupiertoalsonotifyCustomerSupport,sothatthebenetoftheManufacturer’s
Warranty can be transferred to them.

4[email protected] www.moixa.com/support/ [phone]
Version number. MOB-UM001 February 2021. All details correct at the time of publication.
The Moixa Hub is installed in your home and integrated with a Victron Multiplus II
inverter and either three or four Pylontech US2000 Plus battery modules to make
up your Moixa Optimised Battery System. The Moixa Hub acts as a gateway to
Moixa’sGridsharePlatformand,oncefullyinstalled,willallowyoutoview
the performance of your Moixa Optimised Battery System through the
Moixa Dashboard and App.
How the Moixa Optimised Battery
System ts into your home
Keep track of all energy ows
through your personalised
Moixa Dashboard or app
Storing solar & o-peak energy
When your solar panels generate more energy than your home needs, the Moixa Smart Battery stores it for
uselater.Ifyouhaveaspecial‘time-of-use’tari,thenyourMoixaSmartBatterycandeliverfurthersavings
by storing low-cost energy, so you can buy less energy at high-price peak periods. Let our team know if you
areonaspecialtarisowecanensureyourMoixaSmartBatteryisbestoptimisedforyou.
Storing free solar energy and cheap o-peak energy
Store off peak Keep spare solar Save peak bills
midnight
kW
6am midday 6pm 11pm
energy demand
solar energy
generation
Solar PV
Victron inverter
Consumer Unit (fuse box)
Pylontech batteries
Moixa Hub
Appliances
LED lighting and
electronics
Moixa Dashboard
or app
TheGrid
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5
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
InthisdocumentyouwillndguidanceontheuseoftheMoixaOptimisedBatterySystem.For
user manuals for other Moixa products, please go to www.moixa.com/support/
This document focuses on the Moixa Hub element of your Moixa Optimised Battery System,
although it provides general guidance and information for all the component elements, where
documentation from the original manufacturer exists, ensure that you refer to this information
aswell,andnotethatifthereisanydiscrepancy,theoriginalmanufacturer’sinformationtakes
priority with respect to that component.
This document is not intended to replace or supersede any guidance from Victron, Pylontech, or
any other manufacturers. Where guidance for installation and use of these items exists, this shall
be followed by the customer.
Please read the following instructions carefully as failure to observe the precautions may result
inseriouspersonalinjury,propertydamageandwillinvalidateyourmanufacturer’swarranty.
2.0 Safety
InstallingtheMoixaOptimisedBatterySystemwillrequiremodicationstothedistribution
board or consumer unit (fuse box) of your property, in order to allow monitoring of the energy
characteristics of your home. Carrying out any electrical work in a home or workplace can be
dangerous,andonlycertiedelectriciansmaycarryouttheinstallationoftheMoixaOptimised
Battery System, which must be in accordance with the national safety regulations BS7671 or
the equivalent applicable regulations in the country of installation.
Please read the following instructions carefully as failure to observe the precautions may
resultindamageorcouldinvalidateyourInstallationandManufacturer’swarranties.
To ensure your product is safely and correctly installed, your installer must follow the guidance
laid out in the Installer Manual.
If any part of the Moixa Optimised Battery System becomes damaged, wet or if you notice
anyunusualnoisesorsmells,disconnecttheMoixaHubbyswitchingoattheplugsocket
and then unplugging the Moixa Hub and isolating the Pylontech battery modules and
Victron inverter by turning your isolator switch to OFF. Contact your Customer Support
Team as soon as possible.
IntheeventofareneartheMoixaOptimisedBatterySystem,performthefollowing
measures:
• IfanypartoftheMoixaOptimisedBatterySystemisonre,donottryto
extinguish it yourself. Evacuatetheproperty,calltherebrigadeandinformthem
thatyouhaveaPylontechBatteryonrewhichcontainsLithiumIoncomponents.The
rebrigadewillneedtoextinguishthereusingspecialistequipment.Thecustomer
should provide the MSDS http://en.pylontech.com.cn/download.aspx?id=184 When
safe to do so, call Customer Support at the earliest opportunity.
1.0 Information in this User Manual

6[email protected] www.moixa.com/support/ [phone]
Version number. MOB-UM001 February 2021. All details correct at the time of publication.
• Ifitissafetodoso,turntheisolatorswitchtoOFF,extinguishthereneartheMoixa
Optimised Battery System and contact Customer Support.
• Ifitisnotsafetoturntheisolatorswitcho,switchitoattheconsumerunit(fusebox),
thenextinguishthereneartheunitandcontactCustomerSupport.
If your Pylontech Battery modules start to leak and someone is exposed to the liquid, they
should seek immediate medical assistance. The MSDS (material safety data sheet) lists
down the immediate actions to be taken if someone comes in contact because seeking
medical assistance could take time. You must also turn the isolator switch to OFF (p. 7) and
contact Customer Support.
Do not attempt to disassemble, repair or change the location of the Moixa Hub or any part
of the Moixa Optimised Battery System. This can only be carried out by a Moixa Accredited
Installer. Attempts to do so yourself (or anyone else) will invalidate your Moixa Installation
andManufacturers’Warranties.
The Moixa Optimised Battery System must not be exposed to extreme temperatures,
suchasdirectheat,ameorcold.
Keep children and animals away from the Moixa Optimised Battery System.
For proper ventilation, 100mm of free space is required to the left, right, top and front
sides of the Victron inverter supplied as part of your Moixa Optimised Battery System.
Covering it could cause it to overheat or stop working.
After your Moixa Optimised Battery System has been installed you must inform Customer
Supportofanysignicantelectricalworkthatyouareplanning,suchasanychangesto
yourconsumerunit(fusebox),asthismayimpactyourMoixaOptimisedBatterySystem’s
performance.
Keep the cabinet keys away from children and in a safe accessible location (to be able to
open immediately - when required.
Do not attempt to tamper with, disconnect, disassemble, repair or move the Moixa
Optimised Battery System. This can only be carried out by a Moixa Accredited Installer,
organised by Moixa.
DonotexposeanypartoftheMoixaOptimisedBatterySystemtoanopenameor
sourcesofheatanddonotkeepammableobjectsorliquidsnearby.
Do not expose any part of the Moixa Optimised Battery System to temperatures in
excess of 35° C or under 18° C.
Do not pierce any part of the Moixa Optimised Battery System, place objects on top of it
or subject it to strong impacts.
Please note: Once the Moixa Hub and your connected device(s) have been fully installed, Customer
Supportmustbenotiedofanysignicantelectricalworkthatyouareplanningtoconductinyourhome.
This includes any changes to your consumer unit, as this may impact the performance of the Moixa Hub
and connected device(s).

7
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
3.0 Maintenance and
Troubleshooting
Ifyouchangeyourelectricityproviderortari,notifyMoixa,oryourcustomersupport,by
email(seecontactsection7.0).ItisimportantMoixahasyouruptodatetariinformationto
fully optimise your system.
Unless there is an emergency, or situation as described in the Battery Safety Instructions, you
must not attempt to shut down your Moixa Optimised Battery System unless instructed to do
so by Customer Support. If a non-emergency fault does occur with your Moixa Optimised
Battery System, please contact Customer Support and they will be happy to assist.
3.1 Shutting down
Turn the isolator switch that connects the Moixa Optimised Battery System to the mains
in the house from the ON to the OFF position. If your Moixa Optimised Battery System
was installed with a red and yellow isolator switch like the one shown on the right, this
willinvolveturningtheredswitchanti-clockwisefromONtoOFF.Oncetheswitchiso,
you should expect the screen to go black.
3.2 Restarting
Before restarting, please leave the isolator switch in the OFF position for 30 seconds. Then turn the
isolator switch back to ON. Once the Moixa Optimised Battery System has restarted the Moixa Hub
screen should turn on.
3.3 Product Performance and Maintenance
Your Moixa Optimised Battery System should not require your attention or onsite maintenance to
function correctly. However, if you are concerned that your Moixa Optimised Battery System is not
performing as expected, we recommend checking your Moixa Dashboard or App. Here you should
be able to see the amount of energy stored in the battery increasing and decreasing throughout the
day with your solar generation and household consumption. If you are unsure whether your Moixa
Optimised Battery System is performing as expected, please contact Customer Support.
The Moixa team will also look out for any Moixa Optimised Battery Systems that are not working
as expected, and if any issues are detected we will try and resolve these remotely. If the issue
cannot be resolved remotely, the Customer Support team will reach out to you and arrange for
one of our Moixa Accredited Installers to visit your premises and resolve the issue.
To further guarantee uninterrupted operation and optimal performance of the Moixa Optimised
Battery System, we recommend that:
• Your household electrical system is inspected periodically to ensure it is compliant with all
required standards. The scheduled inspection due date for the Moixa Optimised Battery
System installation should be mentioned by the installer on the EIC form. The customer
should schedule the inspection with their installer or electrician.

8[email protected] www.moixa.com/support/ [phone]
Version number. MOB-UM001 February 2021. All details correct at the time of publication.
• You check for accumulated dust and other contaminants on the surface of the Moixa
Optimised Battery System and, if required, use a soft and lint-free cloth to remove these.
Please avoid using solvents or water for cleaning.
Foranyotherqueriesorifyouaren’tsureiftheMoixaOptimisedBatterySystemisworkingas
expected, please contact Customer Support.
3.4 Troubleshooting
Connectivity: If your Moixa Hub is experiencing connectivity issues, you may see gaps in
your data on your Moixa Dashboard or App.
Ifyoususpectthatyouhaveaconnectivityissue,werecommendthatyourstcheckyour
internet router or modem to ensure you have a stable internet connection. If your system is
installedwithaPowerLineCommunication(PLC)device,conrmthatthisisstilloperating
correctly. The two LEDs above the Ethernet port on the Moixa Hub will be illuminated if
communication is occurring between the Moixa Hub and your local network.
For further guidance, contact Customer Support.
Power: If the Moixa Hub screen is not lit up, check that power is being provided via the
supplied wall adaptor. If power is being supplied and the screen is still not on, contact
Customer Support.
Battery health: In order to prolong the lifetime of your Moixa Optimised Battery
Systemandcomplywiththemanufacturer’srequirements,thesystemmustbe
charged to full at least once per month. Usually this need is met through normal
operation. However if your PV system doesn't generate enough power and/or you
don'tchargeitovernightfromE7/smarttari,yourMoixaOptimisedBatterySystem
has programmed to launch the "self-maintenance mode", during which it will set
itself to charge up to full. That might result in charging from the grid. (for Ireland)
and AS/NZS 3000:2018, Electrical installations (for Australia).

9
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
4.1 Overview
YourMoixaDashboardandAppallowsyoutoviewyourhome’senergydatathroughyourpersonalonline
account. Your energy graphs and information will help you understand how much energy your home uses, how
much solar energy you generate and how your Moixa Optimised Battery System is helping you to save money.
4.2 Account Setup
During your Moixa Optimised Battery System installation, an account will be created for you to access the
Moixa Dashboard and app. This account will be assigned to the email address that you provide to your Installer
on the day. You should receive an email from [email protected] which will explain the next steps to get signed
up. If you have not heard from Moixa after 3 working days, check your junk email account for an email from
[email protected] or reach out to your support team.
4.3 Log in to your Moixa Dashboard or app
You can log in to your Moixa Dashboard by going to mygridshare.com and our Moixa App is available on
bothApple&Androiddevices.Searchfor:MoixaGridShare.
4.4 Firewalls
Your Moixa Optimised Battery System must be connected to the internet for you to receive full functionality,
and you must not interfere with this connection. Below are the minimum recommendations that are required
for correct operation of the Moixa Hub:
• TCP Port: 8833 MQTTS -> AWS (any IP) •TCP Port: 22 -> SSH Jano (any IP)
•TCP Port:443 -> HTTPS (any) •UDP Port:53 -> any IP
The above are subject to change without notice, and we recommend allowing the following in order to
avoid disruption:
• Inbound rules: any IP - disabled, any port - disabled
• Outbound rules: any IP - allowed, any port – allowed
4.0 Moixa Dashboard and app

10 [email protected] www.moixa.com/support/ [phone]
Version number. MOB-UM001 February 2021. All details correct at the time of publication.
Dimensions
Moixa Hub: H: 15 x W: 15 x D: 5 cm
Victron MultiPlus-II 48/3000/35-32
Inverter/Charger: H: 50 x W: 28 x D: 15 cm
2.4kWh 48V Pylontech US2000 Plus:
H: 9 x W: 44 x D: 41 cm (each module)
The batteries must be housed in a cabinet
which is: H: 54cm x W: 60 x D: 56
The inverter requires 10cm of free space
to the left, right, top and front sides for
ventilation.
Weight
Moixa Hub: 750g
Pylontech Battery Module: 26kg
(each module)
Victron Inverter: 18kg
Power
Pylontech Battery Module: 240VAC. Input
nominal 2kW AC (max charge), output
nominal 2.4kW.
Battery Module
7.2kWh or 9.6kWh (3 or 4 x 2.4kWh 48V
Pylontech US2000 Plus battery modules)
LiFePO4 chemistry. Total usable capacity
of 90%.
Communications
As standard with Ethernet, Power Line
Communication(PLC),orWi-.
Compliance
Moixa Hub: Compliant with LVD, RED, EMC,
RoHS, REACH and WEEE directives.
CE marked. WEEE marked ( ) product
which must not be disposed of with
household waste. As per the waste batteries
and accumulators act, customers can ship the
battery packs to the battery pack distributor
in the UK (which placed the batteries for the
rsttimeintheUKmarket).Oneexampleis
Midsummer in Cambridge.
Please refer to the Victron and Pylontech
websites for inverter and battery compliance
information.
Warranty
Moixa Hub: 10yearmanufacturer’swarranty
Battery System Installation: 2 year warranty
Pylontech battery: 10-yearmanufacturer’s
warranty
Victron Inverter: 10yearmanufacturer’s
warranty
Intellectual Property Rights
Patented and patents pending including
(GB2476213,US201000076615,
GB1221819.4)
5.0 Technical Information
Available in 7.2kWh & 9.6kWh
