TurboChef plexor User manual

TM
©2021 TurboChef Technologies, LLC
Owner’s Manual
    

For further information, call
800.90TURBO
or
+1 214.379.6000

Original Instructions
The information contained in this manual is important for the proper installation, use, maintenance,
and repair of this oven. Follow these procedures and instructions to help ensure satisfactory baking
results and years of trouble-free service.
Errors – descriptive, typographic, or pictorial – are subject to correction. Specifications are subject to
change without notice.
Please carefully read this manual and retain it for future reference.

Important Safety Instructions
General Safety Information i
Reducing Fire Risk ii
Grounding Instructions ii
Power Cord Replacement or Removal ii
Precautions to Avoid Possible Exposure to Excessive Microwave Energy iii
RF Interference Considerations iii
Protective Earth (Ground) Symbol iii
Equipotential Bonding Symbol iii
Specifications and Installation
Theory of Operation 1
Features 1
Dimensions 1
Certifications 2
Oven Construction 2
Electrical Specifications 2
Installation 2
Voltage Selection 4
Ventilation 4
Daily Maintenance 5-6
Cooking
Oven Controls 7
Preset Cooking Instructions 8
Menu Options and Settings 10
Editing Recipes
Editing Recipe Parameters 11
Editing a Group 13
Editing Cook Settings 13
Oven Module Prioritization 15
USB Operation 16
Troubleshooting 16
Warranties
North America Limited Warranty 18
International Limited Warranty 20
Table of Contents

iSAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
WARNING: When operating this oven, strictly adhere to the following safety precautions to reduce
the risk of burns, electric shock, fire, injury, damage to oven or property near oven, or possible exposure
to excessive microwave energy.
GENERAL SAFETY INFORMATION
a Read all instructions before using this appliance.
a Read and follow the specific “Precautions to Avoid Possible Exposure to Excessive Microwave Energy”
found on page ii.
a This appliance must be grounded. Connect only to a properly grounded outlet. See “Grounding
Instructions” on page ii.
a Install or locate this appliance only in accordance with the provided installation instructions.
a This appliance should be serviced by qualified service personnel only. Contact the nearest authorized
service facility for examination, repair, or adjustment.
a Keep the cord away from heated surfaces.
a Liquids, such as water, coffee, or tea are able to be overheated beyond the boiling point without
appearing to be boiling. Visible bubbling or boiling when the container is removed from the microwave
oven is not always present.           
           .
a WARNING:The contents of feeding bottles and baby food jars must be stirred or shaken and the
temperature checked before consumption, in order to avoid burns (IEC 60335-2-90).
a Use this appliance only for its intended uses as described in this manual.
a Only use utensils that are suitable for use in microwave ovens (IEC 60335-2-90).
X   use corrosive chemicals or vapors in this appliance; it is not designed for industrial/laboratory use.
X WARNING:  heat liquids or other foods in sealed containers (e.g., jars, whole eggs, etc.)
since they are liable to explode.
X   allow children to use this appliance.
X   operate this appliance if it has a damaged cord or plug, is not working properly, or has been
damaged or dropped. See “Power Cord Replacement or Removal” found on page ii.
X   cover or block any openings on this appliance.
X   store this appliance outdoors.
X   use this product near water (e.g., near a kitchen sink, in a wet basement, near a swimming pool).
X   immerse the cord or plug in water.
X   let the cord hang over the edge of a table or counter.
X   use a water jet for cleaning. See pages 5-6 in this manual for proper cleaning procedures.
X WARNING:Due to the nature of the appliance, the floors around it may be slippery.
X This appliance is not to be used by children or persons with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.

SAFETY INSTRUCTIONS
REDUCING FIRE RISK
a Remove wire twist-ties from paper or plastic bags used to facilitate cooking in the oven.
a If materials inside the oven ignite, keep the oven door closed, turn the oven off, and disconnect the
power cord or shut off power at the fuse or circuit breaker panel.
a If smoke is observed, switch off or unplug the oven. Keep the door closed to stifle any flames.
X   use the cook cavity for storage purposes.
X   overcook food. Carefully attend to the oven if paper, plastic, or other combustible materials are
placed inside the oven to facilitate cooking.
X   leave paper products, cooking utensils, or food in the cavity when the oven is not in use.
GROUNDING INSTRUCTIONS
This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric current. This appliance is equipped with a cord
having a grounding wire with a grounding plug. The plug must be plugged into an outlet that is properly
installed and grounded.
WARNING: Improper use of the grounding can result in a risk of electric shock.
Consult a qualified electrician or serviceman if the grounding instructions are not completely
understood, or if doubt exists as to whether the appliance is properly grounded, and either:
1. If it is necessary to use an extension cord, use only a 4-wire extension cord that has a 4-blade grounding
plug, and a 4-slot receptacle that will accept the plug on the appliance. The marked rating of the extension
cord shall be equal to or greater than the electrical rating of the appliance,
– OR –
2. Do not use an extension cord. If the power supply cord is too short, have a qualified electrician or service-
man install an outlet near the appliance.
A commercial microwave oven complying with the Exception No.2 to 38.1, shall have instructions that con-
tain the statement “Warning: Risk of Electric Shock. If the cord or plug becomes damaged, replace only with
a cord and plug of the same type”.
WARNING: Improper grounding can result in risk of electric shock.
POWER CORD REPLACEMENT OR REMOVAL
If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or a similarly
qualified person.
WARNING: If the oven is unplugged during service or maintenance, the user must be able to access
and see the plug at all times to ensure that the oven remains unplugged. The plug must remain near the
oven and cannot be placed behind another appliance or in another room.
SAVE THESE INSTRUCTIONS
ii

iii SAFETY INSTRUCTIONS
PRECAUTIONS TO AVOID POSSIBLE EXPOSURE
TO EXCESSIVE MICROWAVE ENERGY
(a) Do not attempt to operate this oven with the door open since open-door operation can result in
harmful exposure to microwave energy. It is important not to defeat or tamper with the safety
interlocks.
(b) Do not place any object between the oven front face and the door or allow soil or cleaner residue to
accumulate on sealing surfaces.
(c) Do not operate the oven if it is damaged. It is particularly important that the oven door close
properly and that there is no damage to the: (1) Door (bent) (2) Latches (broken or
loosened), (3) Door seals and sealing surfaces.
(d) The oven should not be adjusted or repaired by anyone except properly qualified service personnel.
RF INTERFERENCE CONSIDERATIONS
This oven generates radio frequency signals. This device has been tested and was determined to be in
compliance with applicable portions of FCC part 18 requirements and to the protection requirements
of Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility at the time of manufacture. However, some equipment with sensitivity to
signals below these limits may experience interference.
If your equipment experiences interference:
a Increase the physical separation between this oven and the sensitive equipment.
a If the sensitive device can be grounded, do so following accepted grounding practices.
a If battery-powered microphones are being affected, ensure that the batteries are fully charged.
a Keep sensitive equipment on separate electrical circuits if possible.
a Route intercom wires, microphone wires, speaker cables, etc. away from the oven.
PROTECTIVE EARTH GROUND SYMBOL
This symbol identifies the terminal which is intended for connecting an external conductor for
protection against electric shock in case of a fault, or the terminal of a protective earth (ground)
electrode.
EQUIPOTENTIAL BONDING SYMBOL
This symbol identifies the terminals which, when connected together, bring the various parts of an
equipment or of a system to the same potential, not necessarily being the earth (ground) potential,
e.g. for local bonding.
SAVE THESE INSTRUCTIONS

1
SPECIFICATIONS AND INSTALLATION
Theory of Operation
The PLEXOR impingement, rapid cook, and
TurboVect modules can be configured in any
combination, and can be field retrofitted if menu
needs change. What truly sets PLEXOR apart is
its modular design and ability to operate three
technologies on a single user interface and with a
single plug. The PLEXOR features TurboChef’s
patented ventless technology and can be ordered
in left or right automated loading/unloading door
orientation to offer additional flexibility.
This manual includes instructions for installing,
cleaning, and operating the PLEXOR oven.
If you have questions that are not addressed
in this manual, contact Customer Support at
800.90TURBO (+1 214.379.6000) or your
Authorized Distributor.
Features
- Autoload/Unload
- Ability to operate each module at different
temperatures, if required, allowing product to be
cooked at its optimal cooking profile
- Up to 1,000 programmable cooking recipes
- ConnectWare™ ready to connect to Open
Kitchen® by Powerhouse Dynamics®
- High-contrast, durable capacitive touch screen
Dimensions
Oven Dimensions
Height: 61.16” (1553 mm)
Width: 48.88” (1242 mm)
Depth: 32.81” (833 mm)
Oven Weight
Boxed: 670 lb. (304 kg)
Oven Only: 610 lb. (277 kg)
Impingement Cavity Dimensions
Height: 3.4” (86 mm)
Width: 16.5” (419 mm)
Depth: 16.3” (414 mm)
Volume: 0.53 cu.ft. (15.0 liters)
Rapid Cook Cavity Dimensions
Height: 4.2” (107 mm)
Width: 14.0” (356 mm)
Depth: 14.0” (356 mm)
Volume: 0.48 cu.ft. (13.6 liters)
TurboVect (Convection) Cavity Dimensions
Height 3.7” (94 mm)
Width 16.5” (419 mm)
Depth 16.3” (414 mm)
Volume 0.57 cu.ft. (16.1 liters)
Figure 1: PLEXOR Oven Dimensions
16.258
45.171
48.880
32.811
32.481
32.23133.104
61.16”
1553 mm
32.48”
825 mm
32.81”
833 mm
48.88”
1242 mm
45.17”
1147 mm
16.26”
413 mm
33.10”
841 mm
32.23”
819 mm

2SPECIFICATIONS AND INSTALLATION
Certifications
Oven Construction
Exterior
- 430 stainless steel
- Auto load/unload
Interior
- 304 and 430 stainless steel
- Removable jetplates and racks
Electrical Specifications
Multi Phase
US/Canada: 208/240 VAC, 60 Hz, 50 A
Europe/Asia (Delta): 220-240 VAC, 50/60 Hz, 40 A
Europe/Asia (WYE): 380-415 VAC, 50/60 Hz, 20 A
Australia: 380-415 VAC, 50/60 Hz, 20 A
* US/Canada models include a voltage sensor
that detects 208 or 240 VAC, but does not
compensate for lack-of or over-voltage installations.
Installation
Install or locate this appliance only in accordance with
the instructions.
Unpacking Instructions
1. Remove the oven from its packaging.
2. Before discarding, check the packaging
thoroughly for accessories and literature.
NOTE: Packaging may also be retained in case the
oven may at some point be shipped somewhere else or
returned to the manufacturer.
3. Check the cook cavity thoroughly for
accessories and literature.
4. Discard any packaging in the cook cavity.
5. Plug the oven in.
WARNING: The oven must be properly
placed on the supplied cart at all times.
TurboChef will not recognize a fallen oven as
a warrantable claim and is not liable for any
injuries that may result.
WARNING: This oven is not intended for
built-in installation (i.e., installing the oven in
any structure that surrounds the oven by five
or more sides).
cULus, UL EPH,

3
SPECIFICATIONS AND INSTALLATION
Figure 2: Installation Near Open Heat Source
Grill
Partition
Height equal
to oven height
Deep Fryer
Partition
Height equal
to oven height
TurboChef
PLEXOR Oven
6”
(153 mm)
Minimum
12”
(305 mm)
Maximum
Installation Near Open Heat Source
When placing a TurboChef oven near an open heat
source (Figure 2), strictly adhere to the following:
- If the oven is being placed near a grill or stove,
a divider must exist between the oven and the
open heat source, with a minimum of 6” (153
mm) between the oven and the divider.
- If the oven is being placed near a fryer, a
divider must exist between the oven and fryer,
with a minimum of 12” (305 mm) between
the oven and the divider.
- The height of the divider must be greater than
or equal to the height of the oven, 61.16” (1553 mm).
- Verify the oven location has a minimum 5”
(127 mm) clearance on top and a minimum 2”
(51 mm) clearance on each side.

4SPECIFICATIONS AND INSTALLATION
Voltage Selection
For North America oven models, the oven will detect
208 or 240 incoming voltage.
If incoming voltage for the store is different than the
factory-preset voltage, the operator will be required to
select either 208 or 240. Only the correct voltage will
be selectable on the screen, identifying which option
to touch.
Ventilation
The TurboChef PLEXOR oven has been approved
by Underwriter’s Laboratory for ventless operation
(UL KNLZ listing) for all food items except for foods
classified as “fatty raw proteins.” Such foods include
bone-in, skin-on chicken, raw hamburger meat, raw
bacon, raw sausage, steaks, etc. If cooking these types
of foods, consult local HVAC codes and authorities
to ensure compliance with ventilation requirements.
To ensure continued compliance with all health,
building, and fire codes, you are required to maintain
clean and sanitary conditions around your oven at all
times.
NOTE: In no event shall the manufacturer assume
any liability for damages or injuries resulting from
installations which are not in compliance with the
instructions and codes previously listed. Failure to
comply with these instructions could result in the
issuance of a temporary cease and desist order from
the local health department until the environment
concerns are addressed.

5
DAILY MAINTENANCE
Step 1: Prepare the Oven
WARNING: e oven operates at approximately 500°F (260°C) and may cause
injury if not allowed to cool properly.
• Turn o each oven module by touching the On/O button for each module.
• Cooling takes approximately 30 minutes. DO NOT proceed to Step 2 until the
module display reads “Safe to Clean.”
WARNING: Other modules may still be hot even if the module you intend to clean has
nished cooling. Exercise caution to avoid burns.
Step 2: Remove the Cooking Racks
WARNING: Be sure the oven interior is cool before removing these items.
• Remove the racks from each oven module.
• Spray with oven cleaner and let sit for 10 minutes.
• Scrub with a nylon scrub pad.
• Rinse with water and dry with a clean towel.
Step 3: Remove the Doors
• Turn the clamp to release the door (Step 3, gure A).
• Tilt the door back to remove it (Step 3, gure B).
• Spray with oven cleaner and let sit for 10 minutes.
• Scrub with a nylon scrub pad.
• Rinse with water and dry with a clean towel.
CAUTION: DO NOT soak the rapid cook door. Doing so can damage critical oven
components, resulting in a non-warranty service call.
Step 4: Remove the Top and Bottom Jetplates (Impingement and
Convection Modules Only)
• Remove the two screws securing the top and bottom jetplates. If necessary, use a
athead screwdriver.
• Pull down (top jetplate) and pull up (bottom jetplate) to remove them from the cavity.
• Spray with oven cleaner and let sit for 10 minutes.
• Scrub with a nylon scrub pad.
• Rinse with water and dry with a clean towel.
Daily Maintenance
Follow the steps below when cleaning your PLEXOR
oven. Use only TurboChef ®-approved cleaning
chemicals. The use of any other cleaning products may
damage critical oven components, resulting in a non-
warranty service call.
Supplies and Equipment
TurboChef ® Oven Cleaner (Product Number:
103180), Kay ClickSan® sanitizer, nylon scrub pad,
cleaning towel, disposable gloves, protective eyewear,
flathead screwdriver, dust mask (optional)
Step 4
Step 2
Step 3 (gure A)
Step 1
Step 3 (gure C)

6DAILY MAINTENANCE
Step 5: Clean the Oven Interior and Sled
• Use a food vacuum or damp towel to remove large particles from the oven cavity
and sleigh.
• Spray TurboChef Oven Cleaner on the top surface of the oven sleigh and onto the
top, bottom, and sides of the interior
CAUTION: DO NOT spray Oven Cleaner into any holes on the oven
wall. Doing so can damage critical oven components, resulting in a
non-warranty service call.
• Allow Oven Cleaner to penetrate stains for 10 minutes.
• Clean the oven interior and sled with a nylon scrub pad.
• Use a clean damp towel to wipe surfaces.
Step 6: Clean the Air Filters
CAUTION: TurboChef does not recognize blocked air vents as a warrantable
claim. e lter must be cleaned regularly or replaced if damaged. During oven
operation, the lter must remain in place at all times.
• Remove the air lters from the back of the oven.
• Rinse the air lters with hot water.
• Allow the air lters to dry completely.
CAUTION: DO NOT operate the oven without the air lter in place.
Step 7: Reinstall Components
• Reinstall the top and bottom jetplates. When installing the jetplates, make sure the
top jetplate sits above the marker and the bottom jetplate sits below the marker
(step 7, gure A).
• Reinstall the doors. F Make sure the door notches align with the slots on the sleigh
(step 7, gure B). Secure the door clamp.
• Reinstall the oven racks. e Rapid Cook Module has a notch that must be installed
facing the door (step 7, gure C).
• Reinstall the air lters.
Step 8: Clean the Oven Exterior
• Wipe the oven exterior with a clean, damp towel.
• Before wiping down the user interface, touch the three bars in the top-left
corner to access the “Clean Screen” mode (page 10, gure 5). When this option is
selected, the screen will temporarily lock for 10 seconds to allow for cleaning.
CAUTION: DO NOT spray chemicals into any openings, such as the louvers
on the side panels or the rear vent catalyst housing. Doing so can damage critical oven
components, resulting in a non-warranty service call.
• e oven is ready to turn on.
Step 5
Step 6
Step 8
Step 7 (gure A)
Clearance
Lines
Step 7 (gure C)
Step 7 (gure B)

Figure 3: PLEXOR Home Screen, Ovens Off
3
5
Figure 4: PLEXOR Oven Ready Screen
4
Oven Controls
1. On Icon
Touch to start preheating each module.
2. Oven Status
The three boxes correspond with the three
modules top to bottom.
Green: Cavity is ready to be loaded
Orange: Cook cycle is in progress
Gray: Cavity is unavailable; i.e., the recipe was
not developed for the module type (see page 15
for more information).
3. Menu Items
Place the food in the appropriate module tray
and touch the menu image/name to start the
cook cycle. The door will automatically load and
unload.
4. Group Name
Touch the group name at the top to view items
in that group only. Swipe/scroll left to right to
view additional groups or add/edit groups.
Touch All Recipes to view all menu items.
5. Menu
Touch to access additional settings and
configurations (some may be password
restricted). See page 10 for more information.
6. Off Icon
Touch to turn off the module (cool down).
1
2
6
7
COOKING

8COOKING
Preset Cooking Instructions
The oven is programmed with recipe settings at the time of manufacture and is ready to operate out of the
box. New menu settings can be loaded via USB (page 16) or programmed manually (page 11).
This oven uses impingement, convection, and microwave to cook food faster than traditional cooking
methods. As air enters the cavity, fan(s) are designed to move air through the jetplates to ensure uniformity
of cooking. While the jetplates are removable for cleaning, they are not removable for cooking. Without the
jetplate(s) in place, the oven will not deliver the proper cooking performance to either the top or bottom of
the food item. Additionally, a non-warranty service call may result.
The sequence of the steps below may vary, and some may not apply.
Step 1: Turning the Oven ON
• Touch the power button on the module (or modules) that will be
used for cooking. The module will begin preheating.
• When the module reaches the set temperature, recipes will be
selectable for cooking.
Step 2: Preheating
• It should take approximately 10-15 minutes for the oven to preheat.
• When the preheat temperature is reached, the module will start a
countdown from 5 minutes to allow the temperature to stabilize.
Once complete, the oven will display “Ready.”
• Cooking can begin on modules that are ready even if others are still
warming up.
Step 1
Step 2

9
COOKING
Step 3: Place Food on the Cook Rack of the Available Module
WARNING: Inside of oven and oven door are hot!
Step 4 (Optional): Select a Group
• From the top navigation bar, select a group. Scroll left to right to view
additional groups.
Step 5: Select a Menu Item
• Navigate to the desired recipe. Scroll up and down to view additional
recipes. Pressing the recipe will load the food and start the cook.
Step 6: Cooking
• During the cook, the module bar will indicate the time remaining. The
menu area will display details on the current cook setting. The cook can
be cancelled by touching the red stop button or paused with the white
pause button.
• Pausing a cook will eject the food and allow for inspection until the user
confirms the cook cycle can be resumed or cancelled.
• While a cook cycle is in progress for a given module, you can cook other
products in other modules.
Step 7: Remove the Dish
WARNING: Dish/inside of oven and door are hot!
• When the cook cycle is completed, the door will automatically open.
• If applicable, a count-up timer will show on the display to indicate how
long the menu item has been waiting on the cooking rack.
Step 8: Oven Cool Down
• Touch the off icon for each module you wish to cool down.
• The module will take roughly 30 minutes to cool down to a temperature
of 140°F/60°C. See pages 5-6 for cleaning instructions.
Group Navigation Bar
Menu Items
Steps 4-5
Step 6
Step 8

10 MENU OPTIONS AND SETTINGS
Menu Options and Settings
Touch the three bars in the top-left corner to
access the following menu items.
1. Cook
Touch to close the menu screen and return to
the main cooking screen.
2. Edit Recipes
From this screen, users can change menu
settings, rename food groups and items, and
change the cooking temperature. This option
can be password protected from the Settings
screen. See page 11 for more information.
3. Recipe Search
Quickly search for recipe names and keywords
from this screen.
4. Clean Screen
When this option is selected, the screen
will temporarily lock for 10 seconds to allow
for cleaning.
1
Figure 5: PLEXOR Oven Menu
2
3
4
5
6
7
8
5. Language
The default language is English. To change
to another language, touch “Language: English”
and then touch the preferred language and touch
“ENTER.” The available languages are Chinese
(Simplified), Chinese (Traditional), Danish, Dutch,
French, French-Canadian, German, Italian,
Japanese, Korean, Polish, Portuguese, Russian,
Spanish, and Swedish.
6. WiFi
The PLEXOR oven is compatible with Powerhouse
Dynamics ConnectWare®, an externally-mounted
connectivity module that can utilize one or more
connection methods such as WiFi, MiWi, and
Ethernet. The WiFi option on the PLEXOR display
shows signal strength and allows the ConnectWare
module to be configured to connect to different
access points.
NOTE: By default, ConnectWare® is configured
to connect to the Powerhouse Dynamics Secure
Access Point, as part of its PCI-level 1 compliant
cloud-based equipment management system,
Open Kitchen. For more information, visit
powerhousedynamics.com
7. Help
Select “Help” for access to training videos and
tutorials, which are typically provided in the form
of QR codes.
8. Settings
Select “Settings” to:
- View oven info, including serial number, menu
version, firmware version, et cetera.
- Counters, including total on time, total cook
time, etc.
- Enable/disable options including Load Menu
from USB, Menu Edit, et cetera.
The pass code for Settings is 9 4 2 8.

Figure 6: Access Menu Options Figure 7: Select Recipe to Edit Figure 8: Recipe Edit Options
11
EDITING RECIPES
Editing Recipe Parameters
From the Edit Recipes screen, users can:
- Rename food groups and items
- Add keywords
- Add/replace image and icons
- Copy or move a recipe to another group
- Remove a recipe
- Change cook settings
NOTE: Enable or disable recipe edit from the Settings screen (page 10).
Follow the instructions below to access the Edit Recipe screen:
12 3 The edit menu will
appear as a pop-up.
Touch the three bars
in the top-left corner.
Select the item to be
edited.

Figure 9: Edit Recipe Name Figure 11: Edit Keywords
Figure 10: Edit Recipe Image or Icon Figure 12: Copy or Move Recipe to New Group
12 EDITING RECIPES
Image
From the Edit Recipe Screen, touch
“Image” to add a new image or replace the
existing image. You can also upload from a
USB. Once done touch the Save icon.
Editing Name
From the Edit Recipe screen, touch the name
icon. Type the new name and touch enter.
Keywords
From the Edit Recipe screen, touch the Keyword icon.
Add or remove keywords (separate the keywords using a
comma) and touch enter.
Keywords will assist when searching for an item.
Copy or Move to a New Group
From the Edit Recipe Screen, touch “Copy
Group” or “Move Group”. Select the target
group and touch the Save icon.