Turtle Beach Stream MIC User manual
Xbox One | PS4™| PC
USER GUIDE
Congratulations on your purchase of the Turtle Beach Stream Mic. Turtle Beach brings over
45 years of expertise to transforming your gaming experience.
TURTLE BEACH STREAM MIC
CONSOLE STREAMING MICROPHONE
Table of Contents
In the Box P4
Assembly P5
Connect your headphones P6
Personalize your Microphone Settings P7
Xbox One Setup P8
PS4™Setup P9
PC Setup P10
Mac®Setup P11
Ear Force®Audio Hub Customization P12
Troubleshooting Tips P14
Important Safety Information P15
Regulatory Compliance Statements P16
Warranty P18
4
Go to Table of Contents
In the Box
Package Contents
Video demonstrations at
turtlebeach.com/streammic
Any questions?
turtlebeach.com/support
*The Mic Boom Adapter(G) is only used when connecting the Turtle Beach Stream Mic to a Mic Boom (Sold Separately).
5
Assembly
Table Top Setup
Boom Mount Setup
1. PositiontheFrame(B)ontotheStand(E),theyshouldtushagainsteachother.Securethem
using the Locking Cap(F). This should be hand tightened until there is no play between the
Frame(B) and the Stand(E).
2. Position the Microphone(A) into the Frame(B) such that the Adjustment Knobs(D) can be used
to fasten the microphone into position. They should be hand tightened until Microphone(A)
can maintain positioning.
1. PositiontheFrame(B)ontotheMicBoomAdapter(G),theyshouldtushagainsteachother.
Secure them using the Locking Cap(F). This should be hand tightened until there is no play
between the Frame(B) and the Mic Boom Adapter(G).
2. Position the Microphone(A) into the Frame(B) such that the Adjustment Knobs(D) can be used
to fasten the microphone into position. They should be hand tightened until Microphone(A)
can maintain positioning.
3. TheMicBoomAdapter(G)isdesignedtoconnecttostandard⅝”microphonemounts/stands
(SoldSeparately).Whenpurchasingmicrophonestands,ensurethattheyusethe⅝”standard.
Video demonstrations at
turtlebeach.com/streammic
*The Mic Boom Adapter(G) is only used when connecting the Turtle Beach Stream Mic to a Mic Boom (Sold Separately).
It is NOT needed when using the included Stand.
6
Go to Table of Contents
Connect your Headphones (Optional)
WhenconnectedtoPS4/PC/MactheStreamMicwillidentifyitselfasbothaPlayback&Recording
Device when headphones are connected to the Stream Mic. When no headphones are connected it
will only display as a recording device. As a result it may be necessary to re-assign audio devices after
connecting/disconnectingheadphonesfromtheStreamMic.
Connect your favorite headphones with 3.5mm connector, to listen to Game, Chat, and Mic Monitor
audiothroughtheTurtleBeachStreamMiconXboxOne/PS4/PC/Mac.
7
Personalize your Microphone Settings
Update your rmware and customize your audio with
the Ear Force Audio Hub at:
turtlebeach.com/streammic
8
Go to Table of Contents
Xbox One Setup
Twitch Streaming
Twitch.tv has a guide to streaming from your Xbox One available: click here
1. Set Console Mode Switch to Xbox One
2. MakesuretheXboxOneisfullypoweredonandsignedintoaXboxLiveprolebefore
connecting the Turtle Beach Stream Mic.
TheTurtleBeachStreamMiccanbeusedforallofyourgaming/chat/streamingaudioneedsonthe
Xbox One. Only one Audio device can be assigned to a Xbox One Account at a time, it is important that
you do not connect multiple USB Audio devices at the same time.
OncetheTurtleBeachStreamMicisconnected,itwillbeusedasthedefaultPlayback/Recording
deviceforallgames/apps.ThismeansthatwhenstreamingfromTwitch/YoutubetheStreamMicwill
be automatically used as long as no other audio devices are connected.
9
PS4™Setup
Twitch Streaming
YouTube Streaming
Twitch.tv has a guide to streaming from your PS4™available: click here
PlayStationhasaguidetostreamingthroughYouTubefromyourPS4™available: click here
1. SetConsoleModeSwitchtoPS4/PC
2. Go to Settings >> Devices >> Audio Devices
3. SelectUSBHeadsetforInput&OutputDevice**
4. SetOutputtoHeadphonestoAllAudio**
5. Set Volume Control (Headphones) level to maximum
6. Select Adjust Microphone Level and follow the on-screen instructions to calibrate your microphone
**IfthereisnoheadphoneconnectedtotheStreamMic,theOutputDeviceSettingswillnotbeavailable
TheTurtleBeachStreamMiccanbeusedforallyourgaming/chat/streamingaudioneedsonPS4™.
The Stream Mic can be used in sync with another USB or Controller connected audio device when the
Stream Mic’s Headset Jack is not in use.
10
Go to Table of Contents
PC Setup
Twitch Streaming
YouTube Streaming
Twitch.tv has a guide to streaming from your PC available: click here
YouTubehasaguidetostreamingfromyourPCavailable:click here
1. SetConsoleModeSwitchtoPS4/PC
2. Right-Click the Speaker Icon in the Windows Taskbar
3. Select Playback Devices
4. Set the Turtle Beach Stream Mic as the default Playback and Recording Device
Note:
If there is no headphone connected to the Stream Mic, it will display only as a Recording Device
11
Go to Table of Contents
Mac®Setup
Twitch Streaming
YouTube Streaming
Twitch.tv has a guide to streaming from your Mac®available: click here
YouTubehasaguidetostreamingfromyourMac®available: click here
1. SetConsoleModeSwitchtoPS4/PC
2. Alt/Option+ClicktheSpeakerIconintheOSXTaskbar
3. Select the Turtle Beach Stream Mic as the default Input and Output Devices
Note:
If there is no headphone connected to the Stream Mic, it will display only as a Recording Device
12
Go to Table of Contents
Ear Force Audio Hub Customization
Update
AlwayschecktomakesureyouarerunningthelatestversionofthermwareonyourStreamMic.
Live Test Mode
This mode temporarily increases the Mic Monitor Level so that you can better hear the effects of the
different Polar Pattern, Voice EQ, Reverb, and Noise Gate settings.
Voice EQ
Adjust this to change the tone of your voice.
• Natural Voice
• Deep Voice
• Deep and Bright Voice
• Mid-Range Voice
Optional Polar Pattern
SelectoneofthesepolarpatternstoaddafthpatterntoyourStreamMic.TheFrontLEDwillturn
White when this optional pattern is active.
1. DownloadtheEarForceAudioHubfromtheSupport/Downloadstabat
turtlebeach.com/streammic
2. ConnecttheStreamMictoyourPC/MacviaUSBinXboxOneMode.Avoidusinga
USB Hub if possible.
13
Go to Table of Contents
Ear Force Audio Hub Customization
Mic Monitor
Adjust this to change how loud you hear yourself in the headset. If this is turned very high you may
hear ambient background noise from your room.
Announcer Effect
Adjust this to add a reverb effect to your voice. This can be used to make your voice sound more like an
stadium announcer.
Clip Indicator
Turn this ON to receive visual indications on the Front LED when you are speaking too loudly into the
microphone.TheFrontLEDwillashRedifyouoverloadtheMicbyspeakingtooloudlyortooclosely.
LED Blackout Mode
TurnthisONtoturnofftheFrontLED.TheFrontLEDwillstillturnonbrieywhenchangingsettingsor
whentheClipIndicatorisactive.Alternativelythissettingcanbeturnedon/offbyholdingdownboth
the Polar Pattern and Mic Mute Buttons at the same time for 5 seconds.
Automatic Noise Gate
Turn this ON and the Stream Mic will only transmit Mic audio when you are speaking, if there is only
background sound in your room, no mic audio will be transmitted, When streaming this can sometimes
sound unnatural, so experiment with this setting on and off.
Note:WhenusingtheTurtleBeachStreamMiconPC/Macadditionalsoftwareaudioprocessingisnot
recommended. Layering on additional processing such as compression and equalization can
have a negative effect on the sound quality.
14
Troubleshooting Tips
Issue Solution
No one can hear my voice
1. Make sure your Stream Mic is in the correct Mode.
(XboxOne-PC/PS4)
2. Make sure your Stream Mic is selected as the
Playback/Recordingdevice.
3. Check if you are muted, this is indicated by the
Front LED showing solid Red.
Others say my voice is low
1. Try moving closer to the microphone, or turning on
Mic Boost. When Mic Boost is Off, the Mic should be less
than one foot from your mouth. To turn on the Mic Boost,
holddownthePolarPattern/MicSensitivityButtononthe
back of the Stream Mic. The Rear LED will turn on to indicate
Mic Boost is On.
2. (PS4™Only) Check the Microphone Level Adjust screen to
calibrate your level
3.(PC/Mac)Checktheaudiodevicesettingsinthespecic
program where your voice is low to see if there are any
additional level controls.
Others say there’s a lot of
background noise behind
my voice
1. If you are using the Omni-directional mode(Blue LED),
try using Cardioid Mode(Green LED), it is more directional
and will better pick up just what it is pointed at.
2. Try eliminating sources of noise from your room like
Air conditioning or Fans.
3. If your stream mic is sitting on the same desk as a console
or PC it may be picking up vibrations through the desk,
try to isolate the mic from these sources of noise by
moving it or using a Boom Arm.
My Front LED keeps
turning off
1. YourStreammicisinLEDBlackoutmode.Toturnthisoff
hold down both buttons on the Stream Mic for 5 seconds.
The EFAH is not recognizing
my Stream Mic
1. Make sure your Stream Mic is in Xbox One Mode.
2. Try connecting to a different USB port. Avoid using USB Hubs
if possible.
3. (PC Only) On PC the Stream Mic requires a special
WinUSBDriver.Adirectiondownloadtothisleis
available here: 64-bit Windows Driver, 32-bit Windows Driver
Steam Mic
If your issue is not resolved by these steps, please visit:
turtlebeach.com/streammic or support.turtlebeach.com
15
Go to Table of Contents
Important Safety Information
To avoid potential damage to the device, always disconnect all cables before transporting it.
WARNING: Permanent hearing damage can occur if a headset is used at high volumes for
extended periods of time, so it is important to keep the volume at a safe level. Over time, your
ears adapt to loud volume levels, so a level that may not cause initial discomfort can still damage
your hearing. If you experience ringing in your ears after listening with the headset, it means the
volume is set too loud.
The louder the volume is set, the less time it takes to affect your hearing. So, please take care to
listen at moderate levels.
· Before placing a headset on your ears, turn the volume down completely, then slowly
increase it to a comfortable level.
· Turn down the volume if you can’t hear people speaking near you.
· Avoid turning up the volume to block out noisy surroundings.
16
Go to Table of Contents
Regulatory Compliance Statements for the Stream Mic
Federal Communications Commission (FCC) Compliance Notices
Class B Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15,
Subpart B of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
· Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Canadian ICES Statements
Canadian Department of Communications Radio Interference Regulations
This digital apparatus does not exceed the Class B limits for radio-noise emissions from a digital apparatus as set out
in the Radio Interference Regulations of the Canadian Department of Communications. This Class B digital apparatus
complies with Canadian ICES-003.
Règlement sur le brouillage radioélectrique du ministère des Communications
Cet appareil numérique respecte les limites de bruits radioélectriques visant les appareilsnumériques de classe B
prescrites dans le Règlement sur le brouillage radioélectrique du ministère des Communications du Canada. Cet
appareil numérique de la Classe B est
conforme à la norme NMB-003 du Canada.
17
Go to Table of Contents
European Union and European Fair Trade Association (EFTA) Regulatory Compliance
This equipment may be operated in the countries that comprise the member countries of the European Union and the
European Fair Trade Association. These countries, listed below, are referred to as The European Community throughout
this document:
AUSTRIA, BELGIUM, BULGARIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY,
GREECE, HUNGARY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, NETHERLANDS, POLAND,
PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, ICELAND, LICHTENSTEIN, NORWAY,
SWITZERLAND
Declaration of Conformity
Marking by this symbol:
Indicates compliance with the Essential Requirements of the EMC Directive of the European Union (2014/30/EU).
This equipment meets the following conformance standards:
Safety: EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2: 2014 (T-Mark License),
IEC 60950-1: 2005 (2nd Ed.) + Am 1: 2009 + Am 2: 2013 (CB Scheme Certificate),
EN 50332-1: 2000, EN 50332-2: 2003, EN 71-3: 2013
Emissions: EN 55022: 2010 + AC: 2011, CISPR 22: 2008
Immunity: EN 55024: 2010, CISPR 24: 2010,
EN 61000-4-2: 2009, EN 61000-4-3: 2006 + A1: 2008 +A2: 2010, EN 61000-4-4: 2004 + A1: 2010,
EN 61000-4-6: 2009, EN 61000-4-8: 2010
The products are licensed, as required, for additional country specific standards for the International Marketplace.
Additional issued licenses available upon request.
Environmental: Low Voltage Directive 2014/35/EU, RoHS 2011/65/EU,
REACH 2006/1907/EC, WEEE 2012/19/EU, Packaging 94/62/EC,
Toys Safety Directive 2009/48/EC.
Warning!
This is a Class B product. In a domestic environment, this product may cause radio interference, in which case, the user
may be required to take appropriate measures.
Achtung!
Dieses ist ein Gerät der Funkstörgrenzwertklasse B. In Wohnbereichen können bei Betrieb dieses Gerätes
Rundfunkstörungen auftreten, in welchen Fällen der Benutzer für entsprechende Gegenmaßnahmen verantwortlich ist.
Attention!
Ceci est un produit de Classe B. Dans un environnement domestique, ce produit risque de créer des interférences
radioélectriques, il appartiendra alors à l’utilisateur de prendre les mesures spécifiques appropriées.
This symbol on the product or its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated
collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling
of your waste equipment at the time of disposal will help conserve natural resources and ensure that it is recycled in
a manner that protects human health and the environment. For more information about where you can drop off your
waste for recycling, please contact your local authority, or where you purchased your product.
Please visit the following URL for a complete copy of the declaration of conformity:
http://www.turtlebeach.com/homologation
18
Go to Table of Contents
LIMITED ONE YEAR WARRANTY FOR TURTLE BEACH PRODUCTS:
Voyetra Turtle Beach, Inc. (“VTB”) warrants to the original end-user purchaser (“Purchaser”) that the retail Turtle Beach hardware product herein
(“Product”) will be free of defects in materials and workmanship for a period of one year from the date of purchase by the Purchaser (“Warranty
Period”). Any Extended Warranty or Service Plans purchased through a Retail store are not honored by VTB. The Warranty refers to the repair/
replacement of a defective product during this period and not a refund.
This limited warranty is extended only to the original Purchaser of a new product, which was not sold “AS IS”. It is not transferable or assignable to any
subsequent purchaser. This limited warranty is applicable only in the country or territory where the Product was purchased from an authorized VTB
retailer and does not apply to a Product that has been purchased as used or refurbished or was included as part of a non-VTB product.
WARRANTY SERVICE:
In the USA and CANADA Warranty Service is provided by our Turtle Beach USA offices and in all other Countries it is provided by our local International
Distributors when available. Refurbished/Recertified products are sold on an AS IS basis with a 90-day Warranty or less in accordance with each
vendor’s policy.
VTB does not warrant uninterrupted or error-free operation of the Product and is under no obligation to support the Product for all computer operating
systems or future versions of such operating systems.
If a defect should occur during the Warranty Period, Purchaser must contact VTB to obtain a Return Merchandise Authorization (“RMA”) number on the
basis of the dated purchase receipt. Purchaser will be responsible for shipping costs incurred in returning the defective Product to an authorized VTB
service center, or to the repair facility located at VTB’s corporate headquarters. VTB will not be responsible for other products or accessories included
with the defective Product sent to VTB. The RMA number must be clearly indicated on the outside of the package. Packages without an RMA number
will be refused by VTB or its representatives and returned to sender at the sender’s expense.
In the event of a defect, Purchaser’s sole and exclusive remedy, and VTB’s sole liability, is expressly limited to the correction of the defect by
adjustment, repair, or replacement of the Product at VTB’s sole option and expense. VTB owns all Products it has replaced and all parts removed from
repaired Products. VTB uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement
products. If VTB repairs or replaces a product, the original Warranty Period is not extended, however, VTB warrants that repaired or replacement parts
will be free from defects in material and workmanship for a period of thirty (30) days from the date of repair or replacement, or for the remainder of
the Warranty Period, whichever is greater.
This warranty does not apply to any Product that has had its serial number altered, removed or defaced, or any Product damage caused by shipping,
improper storage, accident, problems with electrical power, abuse, misuse, neglect, ordinary wear, acts of God (e.g. flood), failure to follow directions,
improper maintenance, use not in accordance with product instructions, unauthorized modification or service of the Product or damage resulting from
the use of the Product with hardware, software or other products not provided by or specifically recommended by VTB.
NOTES:
- Replacement Parts and accessories that are subject to “wear and tear” such as earpads, mic foam covers, talkback cables, etc. have a three (3)
month Warranty.
- Replacement Parts for Discontinued Products are sold on an AS IS basis, they are not supported and come with a 30 day Warranty.
THIS LIMITED WARRANTY IS PURCHASER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. TO THE
EXTENT PERMITTED BY APPLICABLE LAW, VTB HEREBY DISCLAIMS THE APPLICABILITY OF ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE OR USE FOR THE PRODUCT. IF SUCH A DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, THE IMPLIED WARRANTY IS
LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY.
IN NO EVENT SHALL VTB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR DAMAGES, INCLUDING BUT
NOT LIMITED TO ANY LOST PROFITS, DATA, OR LOSS OF USE, ANY THIRD PARTY CLAIMS, AND ANY INJURY TO PROPERTY OR BODILY INJURY (INCLUDING
DEATH) TO ANY PERSON, ARISING FROM OR RELATING TO THE USE OF THIS PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF
CONTRACT, NEGLIGENCE, TORT, OR STRICT LIABILITY, EVEN IF VTB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This warranty supersedes all prior agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition
not contained herein will modify these terms. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
exclusion or limitation may not apply to you. This warranty gives you specific legal rights. You may also have other rights, which vary from state to
state. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following the purchase of the Product.
19
Go to Table of Contents
EXCLUSIONS FROM LIMITED WARRANTY:
This Limited Warranty shall not apply and VTB has no liability under this Limited Warranty if the Turtle Beach Product:
- is used for commercial purposes such as “LAN, Call Centers” (including rental or lease);
- is modified or tampered with;
- is damaged by Acts of God, power surge, misuse, abuse, negligence, accident, wear and tear, mishandling, misapplication, or other causes unrelated to
defective materials or workmanship;
- serial number is defaced, altered or removed;
- is not used in accordance with the documentation and use instructions; or
- is repaired, modified or altered by other than authorized repair centers.
- is no longer available because it was discarded.
For Xbox One
PS4™| PC
For ages 13 and up. © 2016 Voyetra Turtle Beach, Inc. (VTB, Inc.) All rights reserved. Turtle Beach and the Palm Tree logo are either trademarks or
registered trademarks of VTB, Inc. PS4 is a trademark of Sony Computer Entertainment, Inc. All other trademarks are the property of their respective
owners. Actual product appearance may differ from package imagery.
youtube.com/TurtleBeachVideos
Product support and warranty information:
support.turtlebeach.com
Table of contents
