TVC 28 User manual

BOTTLED
WATER
DISPENSER
OWNER MANUAL
MODEL 28
COOLING
CABINET
MODEL 24
MODEL 25
MODEL 30
MODEL 31 MODEL 26
MODEL 24
TABLETOP
MODEL 28
TABLETOP
MODEL 31
TABLETOP
MODEL 28
FLOOR
STANDING
CAUTION:
Before using the water dispenser, read this manual and follow all safety rules and operating
instructions.

02
Current publication in May 2022
First published in April 2017
Manufactured by:
The Vending Company
Disclaimers:
Actual design, colour and specification may vary from the sketches shown.
The picture is used for representation purpose only.
Note: The Machine specifications are subject to change without notice.

INDEX
03
Letter From the Company
Important Safeguards
Operating Instructions
Installing The Water Bottle
Important Notice About Leaking Bottles
Adjusting The Temperature (Cold Water Only)
Cleaning And Maintenance
LED Function Indicators
Technical Specification
Exploded view & parts name of M 31
Exploded view & parts name of M 28
Troubleshooting Tips
Troubleshooting Tips M 31
Disposal Of Machine
Frequently Asked Questions
Warranty Card
Warranty Instructions For User
Customer Details
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
4
5
6
6
7
8
9
10
11
12
13
14
15
15
16
17
17
19
SR.
NO. TOPIC PAGE
NO.

04
LETTER FROM THE COMPANY
Please read the
User manual prior
to using the machine.
In the event of any
service matter see
service manual.
Ensure staff access to
user manual !
Congratulations on your purchase of the
Bottled Water Dispenser.
This product has been engineered for optimum
and convenient performance.
We assure you years of satisfactory and trouble
free performance.
This appliance is intended to be used in
household and similar applications such as:
– Staff kitchen areas in shops, offices and
other working environments, farm houses.
– By clients in hotels, motels and other
residential type environments.
– Bed and breakfast type environments.
- The appliance is not to be used by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction.
- Children being supervised not to play with the appliance.
Please be sure to follow the instructions in the operating guideline for a
long life of the product.
We do hope that you will enjoy using your Bottled Water Dispenser.
WARNING:
1. WHEN POSITIONING THE APPLIANCE, ENSURE THE SUPPLY
CORD IS NOT TRAPPED OR DAMAGED.
2. DO NOT LOCATE MULTIPLE PORTABLE SOCKET OUTLET OR
PORTABLE POWER SUPPLIES AT THE REAR OF THE APPLIANCE.

IMPORTANT SAFEGUARDS
• For use with 10-25 liter water bottles and most water filtration
systems , (not included).
• Never use this dispenser with water that is unsafe to drink or is
from an unknown source.
• Never use any other liquid in the dispenser other than known
and microbiologically safe bottled water.
• Never allow children to dispense hot water without proper and
direct supervision.
• This water dispenser is equipped with a grounded power cord
plug for your safety. It must be plugged into a grounded outlet.
Do not use an extension cord with your water dispenser.
• Keep your water dispenser in a dry place away from direct sunlight.
• Never put anything flammable close to the dispenser.
• Leave a minimum of 2” (5 cm) space around the back and sides of
the dispenser for proper ventilation.
• Always install your water dispenser on a level floor. Wait for three
minutes before restarting machine after shutting down.
• Always unplug the water dispenser before servicing or cleaning.
• Regular cleaning of your water dispenser is required for your
warranty.
Please follow cleanin g instructions outlined in this manual and clean
the dispenser every 4 months.
Never turn the dispenser upside down or tilt more than 45
degrees. If unit has been resting on its side for an extended
period of time, place the water dispenser in the upright
position for approximately 12 hours before turning it on.
Do not switch on the hot water until water runs out from
the red tap
05

OPERATING INSTRUCTIONS
Initial Product Cleaning Procedure. As with most
new appliances, it is recommended to clean the
reservoir prior to first time use.
IMPORTANT: To avoid water overflow while cleaning the dispenser,
always remove the bottle support funnel before pouring water or
cleaning solution into the reservoir.
1. Press all dispensing buttons until water no longer comes out.
2. Drain the reservoirs from the drain valve on the back of the unit.
(in hot & cold unit only)
3. Rinse again with clean water.
4. Place bottle support funnel back on top of dispenser.
INSTALLING THE WATER BOTTLE
IMPORTANT: Always wash your hands first! Clean the top (neck) of
the bottle with a clean cloth and do not touch the part of the unit
that the water touches. Make sure the unit is unplugged and power
switch is in the OFF position.
The water bottle can be purchased from your local retailer.
1. Remove the protective cap from the end of the water bottle unless
the bottle has a puncturable cap or sticker.
2. Lift and turn the bottle upside down, placing it securely on the
bottle support funnel
3. Press and hold all dispenser buttons until water flows from the
dispenser. Drain about 0.3 gal / 1 L of water before initial use. This
does not need to be repeated with replacement bottles.
4. Plug in the water dispenser.
5. Set the power switch at the rear of the dispenser to the ON position
6. Ready-to-dispense indicator lights will come on when water reaches
optimum temperatures and is ready for use.
.
1. Make sure the unit is unplugged and power
switch is turned off.
2. Remove the bottle support funnel, saturate a clean cloth with water
dispenser cleaner or vinegar and wipe the inside of the reservoir.
3. Pour water dispenser cleaner or a mixture of 0.3 gal / 1 L of vinegar
with 0.3 gal / 1 L of hot water into the reservoir and wait 20 minutes.
06

IMPORTANT NOTICE ABOUT LEAKING BOTTLES
If you find that your dispenser is leaking, check the water bottle first !
Almost all 10-25 liter water bottles are recycled, and handled
extensively during cleaning, filling, and shipping. As a result they are
very prone to developing pin holes or small cracks that can cause an
overflow (or leak) when placed on top of a water dispenser.
In almost all cases, there is nothing wrong with your
water dispenser. If you are experiencing a leak,
this simple test will allow you to determine whether
your water bottle or dispenser is the source of the
problem.
1. Unplug the unit, turn off power switch and
remove the water bottle.
2. a) Remove the bottle support funnel and check the
water level inside the reservoir – it should be at
roughly three-quarters full.
b) Please add or drain a few glasses of water to
achieve the required fill level. Water level should be
approximately 3/4” – 1” BELOW VENT TUBE
3. Let the water sit for approximately 2 hours. If the
dispenser does not leak, it is the bottle that is
leaking due to a small crack or pinhole.
Please contact your water supplier for a
replacement bottle.
2.a
Vent Tube
Water Level
2.b
1.
DISPENSING WATER
1. Place a glass under the tap for water, press the lever until the
desired amount of water is dispensed.
oo
2. Plain water temperature will be around 4 C to 6 C differ compared
to bottle water temperature.
07

CHILDPROOF SAFETY FEATURE - IN HOT & COLD MODEL ONLY
To prevent hot water from accidentally harming a child, the hot water
dispenser button has a safety switch on it. Available in some models only
DANGER: The hot water is heated to approximately 194˚ F / 90˚ C.
Temperatures above 125˚ F / 52˚ C can cause severe burns from scalding.
DO NOT ALLOW CHILDREN TO USE THE HOT WATER DISPENSING
BUTTON WITHOUT PROPER AND DIRECT SUPERVISION.
ADJUSTING THE TEMPERATURE (COLD WATER ONLY)
By turning the thermostat at the back of the unit,
the temperature can be adjusted. If the water
dispenser is not dispensing water, there could be
a possible ice build up due to the thermostat
being set too cold. If this happens, unplug the
dispenser overnight and then reset the thermostat.
The thermostat knob is behind the OK tested
sticker at the back of the machine. Remove the
sticker and turn the knob clockwise to make the
water colder and anti clockwise to make it warmer.
Please note that the cold water thermostat has
O
been factory adjusted to 10 C. Avoid adjusting the
thermostat unless required.
OK
TESTED
R
E
M
R
A
W
ENSURE THAT THE DISPENSER IS POWERED OFF AND THERE IS
WATER IN THE HOT TANK BEFORE PRESSING THE RESET BUTTON
ON THE MANUAL SAFETY THERMOSTAT.
Reset Thermostat
HOT WATER TEMPERATURE – IN HOT & COLD MODELS ONLY
The temperature of the hot water in the dispenser
maintained by a preset automatic thermostat set at
85 °C and cannot be adjusted manually by user.
There is also a manual reset safety thermostat set at
95 °C.
If there is no water in the hot tank and the hot water
switch is turned on by mistake, the manual safety button
on the safety thermostat will trip. In such an event, the
reset button needs to be preset as shown in picture
(lower one on the tank) needs to be pressed as shown
in the picture.
08

Vacuum or sweep away the dust from the
condenser coils at the back of the dispenser.
For best results, you can purchase a brush
designed specifically for this purpose from your
local appliance store. This will improve cooling
and efficiency.
CLEANING THE CONDENSER
The drip tray should be emptied and cleaned
regularly to remove spotting and any mineral
deposits. Clean with water dispenser cleaning
solution or a mild soap and water. For tough
deposits, add vinegar and let it soak until the
deposits come loose. Then wash, rinse and
dry thoroughly.
The outside of the dispenser can be wiped clean with water dispenser
cleaning solution or a mild soap and water. Never use harsh chemicals
or abrasive cleaners. Rinse thoroughly with clean water and then dry
surfaces.
CLEANING THE OUTSIDE OF THE WATER DISPENSER
CLEANING THE DRIP TRAY
CLEANING AND MAINTENANCE
Like most appliances, your new water dispenser requires periodic
maintenance to operate efficiently. Your water dispenser must be
cleaned every 4 months. Please note that as per your warranty, routine
maintenance of the dispenser is required. Failure to maintain the
water dispenser will void your warranty.
IMPORTANT: Make sure you turn the power switch to the OFF position
and unplug the dispenser before performing any of the following
cleaning procedures.
CLEANING YOUR WATER DISPENSER
To remove, take the grill off the tray and firmly lift the tray up,
dislodging it from the guides. Drain and clean.
To replace, put the grill back on the tray and slide the tray onto the guides.
09

IMPORTANT!
Turn power switch to the OFF position and unplug the dispenser
before performing this procedure. Dispense hot water until
temperature drops to a safe level to avoid the risk of scalding.
1. Remove the water bottle.
2. Press all dispensing buttons until water no longer comes out.
3. Place a bucket beneath the drain outlet on the back of the dispenser.
4. Remove the cap and plug from the drain valve (in hot & cold model
only) and let the water flow into the bucket. Replace the cap and plug.
A screwdriver or coin can be used to help loosen the drain cap. Collect
the water in a container, not the drip tray.
5. Replace the water bottle.
Drain the reservoirs before and after cleaning,
when going on long vacations or if not using
the dispenser for long periods of time.
DRAINING THE RESERVOIRS
LED FUNCTION INDICATORS
Drain
valve
Heater is in operation.
The cold water compressor
is in operation.
“ON”
“ON”
“ON”
FOR HOT & COLD MODEL FOR NORMAL & COLD MODEL
The cold water compressor is
in operation.
Power on.
LED STATUS
The hot water reached its
optimum temperature and
is ready for dispensing.
The hot water reached its
optimum temperature and
is ready for dispensing.
Yellow
Red
Blue/
Green
10

TECHNICAL SPECIFICATIONS
Accessories shown may not be part of standard equipment. | Actual design, colour and specications may vary from the images shown.
DESCRIPTION
MODELS
No. of Faucets
Power Source
Cold Storage Capacity (litres)
Cooling Capacity (litres/hr)
Refrigerent
Power Cold (W)
Condenser
Heating Capacity (litres/hr)
Power Hot (W)
Climate Condition
Unit Dimensions (in mm)
Package Dimensions (in mm)
Net Weight (in kg)
Gross Weight (in kg)
COOLING
CABINET
FLOOR
STANDING
MODEL 24
FLOOR
STANDING TABLE
TOP
FLOOR
STANDING
3
3.5
2.5
110
Static
315*335*970
345*345*1030
12
14
3
3.5
2.5
140
Static
315*370*970
365*405*1015
16.3
18.5
2
3.5
2.5
110
Static
315*335*970
360*405*1010
12
14.6
2
3.5
2.5
110
Static
315*370*495
360*400*560
11.4
12.8
MODEL 25
MODEL 26
R-134A
5
540
T
230V-1Ph-50/60 Hz
HOT & COLD
FLOOR
STANDING
NORMAL & COLD
2
3.5
2.5
110
Static
NA
NA
315*335*970
360*405*1010
12
14.6
5
540
DESCRIPTION
MODELS
No. of Faucets
Power Source
Cold Storage Capacity (litres)
Cooling Capacity (litres/hr)
Refrigerent
Power Cold (W)
Condenser
Heating Capacity (litres/hr)
Power Hot (W)
Climate Condition
Unit Dimensions (in mm)
Package Dimensions (in mm)
Net Weight (in kg)
Gross Weight (in kg)
MODEL 31
TABLE
TOP
FLOOR
STANDING
MODEL 30
MODEL 28
COOLING
CABINET
FLOOR
STANDING
TABLE
TOP
230V-1Ph-50/60 Hz
3
R-134A
3.5
2.5
110
Static
315*345*1005
365*405*1050
14.2
16.8
3.5
2.5
110
Static
320*370*530
360*410*580
12.3
13.8
8
5
160
Static
315*345*1125
365*405*1165
15.5 (16.4)
18.2 (19)
3.5
3
140
Static
315*370*1005
365*405*1050
16.9
19.5
3.5
2.5
110
Static
320*370*530
355*405*585
11.7
13.2
5
540
T
3.5
2.5
110
Static
315*345*1005
365*405*1050
12.8
15.4
3
3.5
3
140
Static
315*345*1005
365*405*1050
12.8
15.4
11

Funnel
Front Upper
LEDs
Tap Cover
Hot Water Outlet
Normal Water Outlet
Cold Water Outlet
Waste Water Tray
Front Lower
Cold Switch
Hot Switch
Power Cord
Condenser
Earthing 
Drain Outlet
PARTS NAME PARTS NAME
S.NO.S.NO.
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
EXPLODED VIEW OF MACHINE
PARTS IDENTIFICATIONS - Model 31
10
11
12
13
15
1
3
4
5
6
7
9
2
8
14
12

Funnel
Front Upper
Hot Water Outlet
Normal Water Outlet
Cold Water Outlet
Waste Water Tray
Refrigeration Middle Tray
Cabinet Door
PARTS NAME S.NO.
01
02
03
04
05
06
07
08
EXPLODED VIEW OF MACHINE
PARTS IDENTIFICATIONS - Model 28
1
2
4
5
6
7
3
8
13

TROUBLESHOOTING TIPS
Water dispenser
or dispensing tap
is leaking
Small pin hole or crack in the bottle,
(common with recycled water
bottles).
Drain cap and silicone seal are not
secure.
Water was poured directly into bottle
support funnel and overflowed.
Water is not hot or
cold enough
All the water in the tank has been
used.
The unit is unplugged.
The circuit breaker in your home is
tripped or the fuse has blown.
Power switch not turned ON at
back of unit.
Temperature manual thermostat
tripped.
Water dispenser
is not dispensing
water
Empty water bottle.
Possible ice build up due to
thermostat set too cold.
Water dispenser
is noisy
Conduct water bottle leak test
as outlined in manual.
Ensure seal is secure in drain
plug an d tighten drain cap.
Drain by pressing dispenser buttons.
Replace with full bottle and wait 30
minutes for the water to heat or cool.
Plug it into the outlet.
Reset the breaker or replace the fuse.
Turn switch to the ON position.
Rotate knob using screwdriver
clockwise to increase cooling and
anti clockwise decrease cooling.
Replace with full bottle.
Make sure the dispenser is on an even
surface that can support its full weight.
Unplug overnight, then reset. Reduce
thermostat setting.
POSSIBLE CAUSE PROBLEM SUGGESTED SOLUTION
Hot water
Cold water Thermostat needs to be adjusted
for colder water.
Press the reset button on manual
thermostat. (as shown in the diagram
page 5)
This is normal.
Bottle making a gurgling noise as it
fills the tank.
Water dispenser is uneven.
14
IMPORTANT: If the supply cord is damaged, it must be replaced by
the manufacturer, its service agent or similarly qualified persons in
order to avoid a hazard.

TROUBLESHOOTING TIPS Model 31
How much Mode Airpress
come with
Atlantis Airpress come with ON/OFF mode
(By Default) with blue LED continuously
glowing, where show finger to START and
show finger to STOP. Second one is steady
mode where show finger to START otherwise
STOP.
How Can We Change the
Mode
For switching ON/OFF mode to steady mode,
Air-press the hot water and cold water for
10 seconds and Hot water and cold water LED
blinks for 5 seconds. Repeat the same process
switching steady mode to ON/OFF mode.
What is Child Lock
In Child Lock, dispense hot water by Air-press
hot water two times within 2 seconds and red
LED blinks continuously.
How to activate Child
Lock
By default Child lock is inactive, to activate
Child lock, Air-press the hot water and normal
water together for 10 seconds and hot and
normal LED blinks for 5 Seconds.
Why water dispense OFF
automatically
By default 6 seconds dispense timing is activate
and OFF after 6 sec. But setting can be change
to 3 seconds.
How can change dispense
setting 6 second to 3
second
To activate 3 second setting, Air-press thecold
water and normal water together for 10 seconds
and cold and normal LED blinks for 5 seconds.
PROBLEM/FEATURE DESCRIPTION
15
4. Disposal of Machine:
E-waste means electrical and electronic equipment, whole or
in part discarded as waste by the consumer or bulk consumer
as well as rejects from manufacturing, refurbishment and repair
processes.
Such waste comprises of both usable and non-usable material.
Some of the waste if left unattended will be detrimental to
environment. E waste may comprise of hazardous substances like
lead, mercury, toxic material and gases.
E-Waste can be disposed by any of the following ways:
a. Authorised E-Waste Re-cyclers:
Company has PAN India agreement with Authorised Re-cycler for E-Waste for
facilitating our channel partners/ Dealers / Distributors / customers to enable them to
dispose of E-Waste products after its end-of-life (when a product is non-operational
or non-repairable) and also defective spare parts.

FREQUENTLY ASKED QUESTIONS
Q . WHY IS MY WATER DISPENSER LEAKING?
A: If you are experiencing a leak with your water dispenser please do the following to
see if the water bottle or the dispenser is leaking.
1. Unplug the unit, turn off power switch and remove the bottle.
2. Remove the bottle support funnel and check the water level inside the reservoir – it
should be at roughly three-quarters full. Water level should be approximately 3/4” – 1”
BELOW VENT TUBE.
3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle that is leaking
due to a small crack or pinhole and it needs to be replaced. If the dispenser is leaking,
please contact authorized service centre.
ATTENTION: Do not return this product to the store. For questions on
operation, assembly or parts, please contact us at authorised service centre.
A.: As with most new appliances such as coffee makers and kettles, there is often a
plastic taste upon initial start-up of the unit. To remove this taste, simply follow the
cleaning instructions outlined in Initial Product Cleaning Procedure (pg.5)
Q.: WHY DO I GET A PLASTIC TASTE FROM MY DISPENSER?
Q.: WHAT DO THE READY-TO-DISPENSE INDICATOR LIGHTS MEAN?
A.: When illuminated, they mean the following:
Heater is in operation.
The cold water compressor
is in operation.
“ON”
“ON”
“ON”
FOR HOT & COLD MODEL FOR NORMAL & COLD MODEL
The cold water compressor is
in operation.
Power on.
LED STATUS
The hot water reached its
optimum temperature and
is ready for dispensing.
The hot water reached its
optimum temperature and
is ready for dispensing.
Yellow
Red
Blue/
Green
16
b. Through Sales Offices of The Vending Company and Channel Partners:
Company can also collect defective Electrical & Electronic parts or defective Product
after its life span, which are intended to be discarded from Channel partners/ Dealers /
Distributors / customers. This e-waste is then recycled through authorised
e-waste re-cycler
c. Through Dealers/ Distributors:
Customer can also deposit old products after its life span or defective spares at
Dealers/Distributors. This e-waste is then recycled through authorised e-waste re-cycler
Note:
Kindly scan below QR code For E-Waste Awareness and General
scheme for E-waste collection & disposal
For more details, Customers can dial Customer Care
No [phone]
OR

17
1. This warranty card has 2 parts. Kindly ensure that the Merchant fills both parts correctly.
2. Part A is the customer’s copy. It should be retained by you for your record.
3. Part B must be torn and mailed to the company’s address (mentioned there itself.).
4. In the event of a defect developing in the product, contact the Merchant./company for obtaining
warranty service by informing defect, model & serial no. and date of purchase.
5. On receiving your complaint, trained technician will call on you promptly. In the unlikely event
of the technician deciding that the product requires attention at customer care center, kindly
arrange to deliver the machine to the customer care center for further action.
WARRANTY CARD
This product is covered under a one year warranty to be free from defects in workmanship
and material under normal use and service for a period of 12 months from the date of
purchase.
1. The guarantee extended herein is limited to the repair and/or replacement of defective
part’s, and the manufacturer would not be responsible for any consequential liability/
damage/loss arising due to such defects.
2. Warranty card duly filled in and stamped by the dealer, along with a copy of the
invoice should be produced for any warranty claims. All expenses incurred in sending and
collecting the unit or part thereof from the authorized service center will be payable by
the customer
3.T
his warranty does not cover accessories such as mains cord and plastic parts.
4. The warranty is void if :
a) It is found that the unit has been subject to unauthorized installation or repair.
b) The voltage of the power supply is not within the specified limited
(110V/230V-60Hz/50Hz-1ph)
c) Damage is caused during transit, due to accident, flood, fire, other natural hazards,
neglect or misuse.
5. Any liquid except water is used in the container.
6. The defective parts must be sent to the company, freight prepaid and insured, for the
company’s examination and satisfaction that they are defective. Return freight and
insurance on such repaired/replacement parts plus any excise duty and taxes/levies will
be extra.
7. Failure/deterioration of any part/assembly arising, in the company’s opinion by reasons
of shifting to another location, accident, alteration, abuse/misuse, substitution of original
part’s with unauthorized part’s or any damage caused by fire/flood etc, or exposure to
weather conditions, are not covered under this warranty.
8. This warranty will continue to be in force for the term herein specified irrespective of any
replacement parts which may be provided under warranty and such replacement parts
shall not carry any fresh warranty.
WARRANTY INSTRUCTIONS FOR USER
A.: Water dispensers feature a “puncturing tube” as part of the bottle support funnel, providing added
convenience for water bottle installation. Depending on the water bottle supplier, a small opening may
or may not be present in the bottle cap for this specific purpose. If the puncturing tab is not present,
the entire bottle cap must then be removed to eliminate possible damage to the puncturing tube. If the
opening is present, remove the protective seal prior to installing the bottle.
Q: WHAT IS THE SPIKE THAT GOES INTO THE BOTTLE?

35
Serial No.
Model No. :
Date of Purchase :
Customer’s Signature Dealer’s Signature & Stamp
CUSTOMER DETAILS
Customer Name & Address
Tel :
Customer Name & Address
Tel :

Manufactured by:
THE VENDING COMPANY
PLOT NO - 28, SECTOR- 4, IIE, SIDCUL, PANTNAGAR,
RUDRAPUR, UTTARAKHAND - 263153, INDIA
Model :
Name of Customer :
Date of Purchase :
Serial No. :
Name and Address of the Seller :
Seller’s Stamp & Signature :
Manufactured by:
THE VENDING COMPANY
PLOT NO - 28, SECTOR- 4, IIE, SIDCUL, PANTNAGAR,
RUDRAPUR, UTTARAKHAND - 263153, INDIA
Model :
Name of Customer :
Date of Purchase :
Serial No. :
Name and Address of the Seller :
Seller’s Stamp & Signature :
WARRANTY CARD